PRA Group Reviews | Glassdoor

PRA Group Reviews

Updated December 3, 2017
216 reviews

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216 Employee Reviews

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Pros
  • High energy, great people to work with (in 10 reviews)

  • Great pay,potlucks,donating to different organizations (in 8 reviews)

Cons
  • Poor compensation especially considering exorbitant salaries/bonuses of upper management (in 10 reviews)

  • Very high turn over rate, great company to work for if you are uneducated or just need a job while you look for another one (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Account rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in North Richland Hills, TX
    Former Employee - Account Representative in North Richland Hills, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PRA Group full-time (More than a year)

    Pros

    They're are none none none none none none none none none none none none none

    Cons

    RACIST Discrimination against White's and employees over 50 if your white and 50 or older you will be BULLIEd HARRESSED

    Advice to Management

    Stop the Bullying and discrimination!!!


  2. "good entry level job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Accountant in Norfolk, VA
    Current Employee - Staff Accountant in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PRA Group full-time (More than a year)

    Pros

    good culture, gym, great cafeteria, co workers

    Cons

    low salary, i do not like working for a debt collector

  3. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Birmingham, AL
    Former Employee - Account Executive in Birmingham, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PRA Group (Less than a year)

    Pros

    Great pay,potlucks,donating to different organizations

    Cons

    You work long hours,attendance policy is strict,management is only worried about self. They pretend like they care about you ,but they don’t .theyll fire you if you blink wrong! You don’t have time to pick your kids up or attend events because of the long stressful hours!

    Advice to Management

    Hire a new management team


  4. Helpful (1)

    "Hot Mess for employees due to rapid growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at PRA Group full-time

    Pros

    company growing vs declining, amazing coworkers

    Cons

    Leadership would say they wanted A, but when the time, effort, results, etc. would start occurring they would become extremely change resistant to A and put it all to a stop. It's questionable if everything the company is doing is even legal....

    Advice to Management

    You hire experts to do/change something. Listen to them and let them do it.


  5. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President in Norfolk, VA
    Former Employee - Assistant Vice President in Norfolk, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at PRA Group full-time (More than 10 years)

    Pros

    PRA has a great work environment and friendly employees.

    Cons

    At times, there are too many meetings.


  6. Helpful (1)

    "Unprofessional"

    StarStarStarStarStar
    Former Employee - Account Representative in Jackson, TN
    Former Employee - Account Representative in Jackson, TN

    I worked at PRA Group part-time

    Pros

    The pay and laxed enviroment

    Cons

    The managers have favorites certain people are able to do things and get away with it that pthers can't . Some managers are dating each other ,you have avps dating reps who have a signifigant other who also worked there at the time they started dating. Managers dating employees . Bathroom breaks are horrible you get 3 breaks if you have to go to the restroom after those breaks you are on your own and if you ask to go to the restroom you get snapped at for asking. Its like being highschool .Training if that's what you want to call it sucks at best when you hit the floor you are told to.forget everything you learned in training. One on one management training isn't a thing . Some people are even bullied by other employees and when reported to management well you better hope you are the one managemnet likes if not you will be told to deal with it for a while longer and if it continues then something will be done about it i mean isn't 2 months long enough for soemone to have to deal with that all on all the job its self isn't bad but the managers and the environment is terrible

    Advice to Management

    Treat everyone the same you are there to lead and get a check not make friends be more professional and implement a better open door policy that isn't biased towards who someone is


  7. "Dispute specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PRA Group part-time

    Pros

    Good work environment pays well people willing to help you learn

    Cons

    Analytical type of job mistakes can get you and the company in trouble like sued

  8. Helpful (1)

    "Run far, far away."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry Clerk in Norfolk, VA
    Former Employee - Data Entry Clerk in Norfolk, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They provide lunch once a month. That's honestly it. The environment is awful and the employees are bullied.

    Cons

    Every single thing. Training is never done correctly snd you are constantly under a microscope, unless you're a favorite of the managers of course. They listen to your phone calls, read your emails, etc. You have no privacy, even in the bathroom. I have NEVER worked somewhere like this before. It's like being in high school and it starts at the top. The AVP is no different. They're all more concerned about being bffs on FB and gossiping then work. They Are going nowhere are a company if they keep pushing the hard working employees away so they can let their lazy managers stay comfy.

    Advice to Management

    Quit. Or take the job seriously and stop making the job your social media headquarters.


  9. Helpful (5)

    "Work on being better to your greatest assets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Professional in Norfolk, VA
    Former Employee - IT Professional in Norfolk, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PRA Group full-time (More than 5 years)

    Pros

    Free Lunch at the end of the month
    Onsite Gym, exercise classes and personal trainer
    Turkey and Wine/Cider near the Thanksgiving holiday
    Flexible schedule depending on department
    Community Involvement

    Cons

    Values making shareholders happy over everything.
    Turnover is extremely high as employees are not treated as an asset. (One of the main reasons PRA is ALWAYS hiring.)
    Managers are extremely unprofessional and employees do not trust them.
    Managers talk horribly about each other and direct reports consistently.
    Managers do not develop their employees into leaders and barely come out of offices to interact with those doing the hard work.
    There are a lot of politics, silos and lack of responsibility between departments.
    Qualified people are overlooked for more challenging roles while friends of senior leaders are promoted.
    Stakeholders do not take ownership of projects and enhancements despite requesting the changes. There is a constant battle between IT and business.
    Salaries are VERY disproportionate.
    Mistakes and failures are treated like the end of the world versus areas for opportunity and growth.
    People who have a difference of opinion or do not go along with the majority are managed out.
    A lot of firefighting versus planning accordingly and doing risk management.
    The IT on-boarding process is horrible (it literally takes a week or more to be set up properly).
    There is a lack of team building activities to boost morale.
    Lack of standards, process and procedures around applications, new processes and implemented frameworks.

    Advice to Management

    People work for leaders not managers. Be the change you want to see in your department. Get in-depth management training from outside the company. Invest time into your employees and place them on initiatives that speaks to their strengths and provide a challenge. Allow flexible schedules and incorporate contest and activities that make people want to come to work. Stop talking about your peers and direct reports. If they are not performing up to your standards, communicate clearly what is needed and provide training where applicable. If you treat your employees as your the greatest asset, they will do whatever it takes to make the company/project successful. Partner with the business leaders on scope, budgets and agreements so everyone is on the same page and know expectations before beginning projects. Put standards, process and procedures in place so there is consistency. Be proactive, not reactive and know what is happening within your teams. Lastly, provide leadership development and pay people market value or better for the job they are doing. Put into place an IT incentive or compensate bonus plan to be competitive with other companies. Give employees profit sharing!!


  10. Helpful (1)

    "Needs better management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispute Resolution Specialist
    Current Employee - Dispute Resolution Specialist
    Recommends
    Positive Outlook

    I have been working at PRA Group part-time

    Pros

    Easy work with GREAT hours

    Cons

    Plenty of office drama and bed bugs

    Advice to Management

    You should take proper steps to remove bedbugs and not downplay the situation.


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