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PROS Reviews

Updated September 18, 2017
29 reviews

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2.0
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PROS President, CEO, and Director Andres D. Reiner
Andres D. Reiner
13 Ratings

29 Employee Reviews

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Pros
Cons
  • While most people have good work-life balance, I have seen some teams get very overloaded for extended periods of time (in 10 reviews)

  • The promotion guidelines are not clear also there is no clear career path for the employees (in 11 reviews)

More Pros and Cons

  1. Helpful (6)

    "No career path"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at PROS full-time (More than 3 years)

    Pros

    You'll work with some of the smartest and nicest people you've ever met. At the worker bee level, people are collaborative, committed and truly team-oriented.
    Many departments offer opportunity to work remotely in positions above entry level.
    Well-stocked kitchens.

    Cons

    No career path due to limited growth in many areas. Many good people have left the company recently because of this.
    Company eliminated formal performance reviews, so your compensation and bonus is completely at the discretion of your manager with no transparency into what's behind the numbers.
    Senior leadership lacks a clear strategy for growing the business; instead rolls out a different set of initiatives and buzzwords every few months to see what sticks without giving thought to how to execute.
    Lots of politics.

    Advice to Management

    Listen to your people and stop shooting the messengers who are just trying to make things better.
    Bring back formal performance evaluations -- employees deserve better transparency into how they are being evaluated.
    Provide better support to the sales team; they are the lifeblood of the company.


  2. Helpful (4)

    "Politics aplenty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Development in Houston, TX
    Current Employee - Development in Houston, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at PROS full-time (More than 3 years)

    Pros

    Good salary(if you are a permanent citizen)
    Liberal with Work from home (see cons)
    Getting to work with some of the best technical ones(i worked at several places before)
    Getting to work in the latest technology and software out there
    Feedback is well appreciated
    Parking is free. Come early though to get a parking under the roof
    Snacks fruits and soda are free
    Good company to settle down with working partner
    Health insurance is far lesser than what you pay at other so called big companies
    There are very helpful and technical people. You have to identify and get the help from them

    Cons

    If you are an immigrant you will be paid much lower.
    And don't forget this company has too many levels and they don't easily promote if you aren't good in socializing and political games.
    Beware : QA team has too many ladies playing loud mouth that are supported by people speaking same language and zero technical skills but who have the capability to put you in bad light
    If you ask for help from a wrong person you will be doomed and dusted across teams :p
    Work from home is available based on your rapport with manager and management and not the need. I was denied permission to work for less than a month while some are working years together from home(ohh they aren't the best in class)
    If you are not good in estimating task time , socialize but do a lot of work this isn't a place for you. You will be cornered, look down upon or worse won't grow beyond senior or lead.
    All in all this place is good for getting your skills updated and not for people who do work. It's a great place if you can organize and delegate stuff. You are the best fit

    Advice to Management

    If someone's not doing well change their team and see if he/she is the same. Your opinion(given by leads or scrum master) based review system is super biased. You can't decide manager material because he/she isn't good with one or two skills. Instead you should have training to improve those missing skills-technical/language/managerial/time management.
    Do something about the enormous amount of meetings that take up some resources time.

  3. Helpful (10)

    "Incompetent key decision-makers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Services in Houston, TX
    Current Employee - Professional Services in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PROS full-time (More than 5 years)

    Pros

    A huge portion of the company's expenditure goes toward professional services, where you can find folks from all walks of life with below average pays working nights &weekends to "configure" their proprietary software - thanks to product failures and demanding customers. To get rid of this portion of expenditure, management has tried for years to develop "industrial templates" that can be implemented for new customers seamlessly, so they don't have to keep 4-7 resources per customer project...

    Cons

    Unfortunately, this hasn't been achieved, and it is the same people who've failed time after time that is in charge of this effort again this year, it is also the same group of people who failed to sell our CPQ to Microsoft after spending $$$$$$$ on marketing, wouldn't it be nice to give some of that money to your hard-working employees who sacrificed so much to keep the projects in shape?

    Advice to Management

    Knowing CPQ and PPSS are hosted on Microsoft Azure, I wouldn't be so keen on trying to sell our core product to MS, whose IT team is now trying to duplicate what we've worked so hard for, it's all on their cloud and they can freely grasp now.

    In addition, while our travel team is the market dominator in what they do, the rest of this company is really nothing, without a dedicated PS team your out-dated technology is worthless snake oil, so don't be so keen on "cutting cost", you may be digging a hole.


  4. Helpful (6)

    "New management is horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good people, interesting, good events,

    Cons

    Plays favorites, unorganized, management lies to employees

    Advice to Management

    Listen to the ones doing the actual work


  5. Helpful (6)

    "Two stars"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Most of the coworkers are friendly, helpful and smart. You can learn multiple things by working on different projects in the different industry verticals.

    Cons

    Politics, deficient middle tier managers, favoritism makes difficult to advance no matter that you do good job, unclear career paths and goals.


  6. Helpful (10)

    "PROS: No shortage of nepotism and cronyism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    PROS have the best helpdesk team. The team is staffed by high school interns and they do an excellent job at resolving issues.

    Cons

    This company has no shortage of nepotism and cronyism. Just recently the CEO hired his brother to fill the role of CTO. And this is not a one of incident, across the organization there are many examples of conflicts of interest when it comes to hiring decisions and promotions.

    In addition to the nepotism and cronyism, there are extreme skill gaps within leadership across the organization because many people within leadership positions have not obtained their positions based on merit.

    This organization also does not promote transparency in upward mobilization or general professional growth.

    In short, candidates should beware that PROS do not compensate a fair market wage, there are little to no opportunities for advancement and the average worker’s day is almost completely consumed by "managing-up".

    Advice to Management

    Please consider addressing the nepotism and cronyism. If that is not an option, please consider investing in leadership development training and skill gap assessments. Hopefully, this type of programing will help ill-equipped management teams to lead their teams.


  7. Helpful (7)

    "PROS Revenue Management Inc. review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Neutral Outlook
    No opinion of CEO

    I have been working at PROS full-time (More than 3 years)

    Pros

    pay rate is good or better than market in general (comparable competitors); many employees are allowed to work from home if they don't reside in headquarters.

    Cons

    lack of focus from management; way too concerned with showing "numbers" to the market/shareholders: always a mad rush to close business at the end of every quarter, a true madhouse. growing fast but "top heavy": "too many chiefs and not enough indians". Not a learning organization; finger-pointing. Support is a sore spot; Serious recurring software issues unresolved. Dated and problematic airline revenue management software.

    Advice to Management

    Invest in beefing up trainers, support people, and please fix airline revenue management recurring software issues. Competition is closing the gap quickly and they have other software options so they can leverage, and offer airline revenue management software for cheaper (or sometimes a freebie), you don't so don't rest on your laurels.

  8. Helpful (22)

    "Not a Startup - But Still Amateur Hour + Ole Boys Club"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PROS full-time (More than 3 years)

    Pros

    Market potential of the products we sell are huge (maybe not as huge as the co. would have you believe).

    Office culture is friendly, open and they really do make an effort to make employees comfortable in this environment.

    Inter-departmental transfers are welcomed by management.

    Cons

    Executive Leadership team is completely homogeneous and with the most recent appointment of the CEOs brother as CTO - it's now a full-on, literal joke.

    Company has been around for 30 years but parts of the organization are still run like the lemonade stand you opened as a kid. Case in point - benefits changeover for 2016 has been completely bungled due to procrastination of HR (benefit cards were late to be mailed and FSA is still not setup as of Feb). If people are your most valuable resource (and they preach this) - then there is absolutely no excuse for this to happen.

    The internal workings of the company are a mess of siloed teams with very little cross-functional coordination.

    Rewards program is non-existent and in the few times it does occur - it's borderline insulting.

    Advice to Management

    Invest more in making the business run smoother. Increase the diversity in the top ranks. Build an IT organization that can do more than keep the lights on.


  9. Helpful (26)

    "This ship is sinking."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PROS full-time

    Pros

    Good place to start your career. Lots of great people, willing to answer questions and help you learn. Relaxed work environment. Decent pay and benefits. Some good middle level managers.

    Cons

    Struggling leadership, vague vision for company direction. A service corporation posturing as a products company. Very hierarchical, autocratic management structure. Lots of managers, directors, and vice presidents versus individual contributors. You will be told to get something done with few guidelines and vague expectations - then told to redo it at the last minute. Zero work / life balance. Be ready to work 50-60 hour weeks because of poor planning by management. Top performers put in a lot overtime and receive no meaningful recognition (raises, bonuses, etc.). Nearly impossible to get a promotion or change roles.

    Advice to Management

    Change course before you go off the deep end. Focus on developing and training your people, and empowering and promoting your top performers. Invest in training for managers, middle management to senior level. Set clear expectations for management and leadership performance, and enforce consequences for poor performance. Provide management accountability and transparency. Raise salaries and benefits to be competitive with industry standard.


  10. Helpful (9)

    "Pros not really."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Not many pros. Decent pay. Stable company.

    Cons

    Bad leadership. No Accountability for anyone. Bad designed products. No process. No vision.

    Advice to Management

    Make your people be accountable. Focus on the improving the culture of poor quality products into high value useful products. Remove the Pros cliques that have been their for 10 plus years and don't provide any value other than getting in the way of progress.


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