PROS Reviews | Glassdoor

PROS Reviews

Updated January 22, 2017
27 reviews

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2.0
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PROS President, CEO, and Director Andres D. Reiner
Andres D. Reiner
11 Ratings

27 Employee Reviews

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Pros
  • Work life balance is mostly good (in 9 reviews)

  • smart people, great culture, interesting work (in 16 reviews)

Cons
  • The promotion guidelines are not clear also there is no clear career path for the employees (in 10 reviews)

  • So much work and new wins that internal processes are stressed for capacity (in 5 reviews)

More Pros and Cons

  1. Helpful (7)

    "Incompetent key decision-makers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Services in Houston, TX
    Current Employee - Professional Services in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PROS full-time (More than 5 years)

    Pros

    A huge portion of the company's expenditure goes toward professional services, where you can find folks from all walks of life with below average pays working nights &weekends to "configure" their proprietary software - thanks to product failures and demanding customers. To get rid of this portion of expenditure, management has tried for years to develop "industrial templates" that can be implemented for new customers seamlessly, so they don't have to keep 4-7 resources per customer project...

    Cons

    Unfortunately, this hasn't been achieved, and it is the same people who've failed time after time that is in charge of this effort again this year, it is also the same group of people who failed to sell our CPQ to Microsoft after spending $$$$$$$ on marketing, wouldn't it be nice to give some of that money to your hard-working employees who sacrificed so much to keep the projects in shape?

    Advice to Management

    Knowing CPQ and PPSS are hosted on Microsoft Azure, I wouldn't be so keen on trying to sell our core product to MS, whose IT team is now trying to duplicate what we've worked so hard for, it's all on their cloud and they can freely grasp now.

    In addition, while our travel team is the market dominator in what they do, the rest of this company is really nothing, without a dedicated PS team your out-dated technology is worthless snake oil, so don't be so keen on "cutting cost", you may be digging a hole.


  2. Helpful (10)

    "PROS: No shortage of nepotism and cronyism"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    PROS have the best helpdesk team. The team is staffed by high school interns and they do an excellent job at resolving issues.

    Cons

    This company has no shortage of nepotism and cronyism. Just recently the CEO hired his brother to fill the role of CTO. And this is not a one of incident, across the organization there are many examples of conflicts of interest when it comes to hiring decisions and promotions.

    In addition to the nepotism and cronyism, there are extreme skill gaps within leadership across the organization because many people within leadership positions have not obtained their positions based on merit.

    This organization also does not promote transparency in upward mobilization or general professional growth.

    In short, candidates should beware that PROS do not compensate a fair market wage, there are little to no opportunities for advancement and the average worker’s day is almost completely consumed by "managing-up".

    Advice to Management

    Please consider addressing the nepotism and cronyism. If that is not an option, please consider investing in leadership development training and skill gap assessments. Hopefully, this type of programing will help ill-equipped management teams to lead their teams.


  3. Helpful (7)

    "PROS Revenue Management Inc. review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Neutral Outlook
    No opinion of CEO

    I have been working at PROS full-time (More than 3 years)

    Pros

    pay rate is good or better than market in general (comparable competitors); many employees are allowed to work from home if they don't reside in headquarters.

    Cons

    lack of focus from management; way too concerned with showing "numbers" to the market/shareholders: always a mad rush to close business at the end of every quarter, a true madhouse. growing fast but "top heavy": "too many chiefs and not enough indians". Not a learning organization; finger-pointing. Support is a sore spot; Serious recurring software issues unresolved. Dated and problematic airline revenue management software.

    Advice to Management

    Invest in beefing up trainers, support people, and please fix airline revenue management recurring software issues. Competition is closing the gap quickly and they have other software options so they can leverage, and offer airline revenue management software for cheaper (or sometimes a freebie), you don't so don't rest on your laurels.


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  5. Helpful (9)

    "Pros not really."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Not many pros. Decent pay. Stable company.

    Cons

    Bad leadership. No Accountability for anyone. Bad designed products. No process. No vision.

    Advice to Management

    Make your people be accountable. Focus on the improving the culture of poor quality products into high value useful products. Remove the Pros cliques that have been their for 10 plus years and don't provide any value other than getting in the way of progress.


  6. Helpful (10)

    "Corporate Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prefer Not to Say in Houston, TX
    Former Employee - Prefer Not to Say in Houston, TX
    Doesn't Recommend
    Positive Outlook

    I worked at PROS full-time (More than 5 years)

    Pros

    Very smart people; tolerant, multi-cultural environment; intellectually challenging; flexible work schedule; can work from home; occasional rewards for all employees regardless of performance; value the individual

    Cons

    No work-life balance; all employees have laptops which results in working evenings and weekends. It is expected. The constantly looming deadlines, complexity of implementing the pricing software, and customer demands make it a 24/7 job.

    Advice to Management

    Keep you renegade, megalomaniac managers under control. As in every company, there are good and bad managers. Politics allows some real slave drivers to destroy their subordinates and claim all the glory for themselves. You know who they are, but close your eyes to it and don't act on it. Also, less nepotism might be good.

    PROS Response

    May 5, 2015 – Talent Acquisition

    Thank you for responding and providing your feedback. We make it a point to treat all employees fairly and with respect in our workplace. As a growing global company the demands are many. Our ... More


  7. Helpful (8)

    "An easy, dead-end job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Engineer in Houston, TX
    Current Employee - Quality Engineer in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PROS full-time (More than 3 years)

    Pros

    PROS has a pretty relaxed work environment (within the development organization) with long periods of little work.
    The benefits aren't bad (okay pay, flexible hours).
    It is a very easy place to simply show up and not make waves.

    Cons

    There are no interesting problems to work on, not that I've ever seen. The only "work" is patching up problems induced by poor processes which in turn adds to the already significant technical debt.
    There is no long term vision for the company, which means no career development.
    Things like the tuition reimbursement program are a sham, but good for selling new hires on the company.
    It is very easy to be pigeonholed into whatever role you were hired into. Lots of folks have been doing the exact same job for years on end, which becomes the expectation for new employees.
    Training is nonexistent, which would be a problem if you ever needed to know something about the products offered.

    Advice to Management

    I'd recommend training your workforce and establishing a long term vision for the company (and then sharing it with your employees).
    Stop contracting out development and QE. Invest in your employees - it will probably cost more in the short-term but the hole only gets deeper the longer you keep digging.


  8. Helpful (10)

    "Wants to be great.....but isn't"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PROS full-time (More than a year)

    Pros

    Hard to say, some nice people, overall challenging work

    Cons

    Too many leaders, they have gotten over-loaded with Vice Presidents.....not enough people doing the work. No work/life balance, pay not competitive, many senior managers operate in silos and not qualified to be leaders.

    Advice to Management

    Free snacks don't overcome fundamental flaws in leadership. Focus on your people and not on your bottom line. Add resources where it counts, not more presidents, more people in the trenches.


  9. Helpful (16)

    "Entry level does all the work. Management gets all the pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Consultant II in Houston, TX
    Current Employee - Implementation Consultant II in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at PROS full-time (More than a year)

    Pros

    Decent pay. Enjoy the people I work with. Can work from home.

    Cons

    Work life balance is tough. Zero concern for employee development. Management plays favorites. Never say no to a customer, so the entry level employees have to deliver way to much while management looks good for keeping customer.

    Advice to Management

    Start being concerned with bottom line, not top. Stop reporting Non GAAP earnings when we lose money. Stop acting like we are peers with Deloitte/Accenture/IBM and stop acting like we are a "big data company" We use MS SQL Server....


  10. Helpful (8)

    "Convoluted leadership and goals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PROS full-time

    Pros

    Benefits, office environment. Vacation policy

    Cons

    They stress work/life balance. However, it's all just rhetoric.
    Job readiness training is virtually nonexistent- if you don't know it going in, you'll have to figure it out yourself and quickly. Leadership/management direction and goals are confusing and change literally day by day. Much of what has been planned and developed long-term is changed causing panic, and undue pressure for all. Major platforms fail to reach fruition as planned.

    Advice to Management

    Stop watching the ticker tape each day and spend time with the heart of the company........your people.


  11. Helpful (7)

    "Organizationally needs improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at PROS full-time

    Pros

    Flex work hours, free snacks and other perks, smart and friendly colleagues.

    Cons

    Lots of unqualified people playing manager roles, don't look to grow people, lack leadership skills, lack vision and focus. Career paths are unclear. Heavy politics. Tense environment around managers.

    Advice to Management

    Consider reorganizing based on Meritocracy, and define clearly the career paths.


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