PSAV Reviews | Glassdoor

PSAV Reviews

Updated August 20, 2017
102 reviews

Filter

Filter


1.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
PSAV CEO Mike McIlwain
Mike McIlwain
43 Ratings

102 Employee Reviews

Sort: PopularRatingDate

Pros
  • Lots of opportunities within the company (in 18 reviews)

  • Supportive leaders, great benefits, plenty of room for advancement (in 14 reviews)

Cons
  • Work-Life balance is out of control sometimes (in 45 reviews)

  • Long hours, most hotels seem to be understaffed (in 51 reviews)

More Pros and Cons

  1. Helpful (1)

    "Company profits way above all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AV Technician
    Former Employee - AV Technician
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at PSAV full-time (Less than a year)

    Pros

    The pay checks cleared. Some of the locations allow PSAV employees to eat in the employee cafeteria. You learn how hotels really work.

    Cons

    Break labor laws constantly (whistle blowers get fired).
    Extremely poor treatment of employees.
    Have to deal with upset clients that over payed for AV equipment (that is old and unreliable)
    Jerks and dishonest individuals get promoted fast.


  2. "The Worst Company To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead AV Technician in Los Angeles, CA
    Current Employee - Lead AV Technician in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PSAV full-time (More than 5 years)

    Pros

    If you're actually good at what you do, you will realize that you aren't getting paid enough and can easily slack around like everyone else does. Easy job for real technicians.

    Cons

    - Very very low hourly wage. The pay is a joke compared to the rest of the industry
    - They will put anyone as director, even if they are egotistical, a sexist and have very little knowledge on the equipment.
    - This company makes you work long hours, in a suit while being on your hands and knees cleaning up cable, tape, trash etc.
    - You will have to do illegal things such as cable wiring over ceilings (you need to be a licensed rigger in the state of CA,)
    - They care more about corporate hotel rules that have nothing to do with your job than actually making rules for new technicians to go by.
    - There are always too many 'cooks in the kitchen'
    - Expected to work 12-14 hours shifts with a short turn around for the next shift
    - Treated like a slave
    - They expect too much from the actual knowledgable hard working technicians vs. the newer, lazy, just-there-to-collect-a-paycheck technicians
    -Hard for any career opportunities or ladder climbing. You have to suck up a lot for a whole year or two before given the opportunity to prove your worth.
    - They hold very little value towards a technician because they can replace you with another fresh out of college student who is willing to do the same job for less money
    - A lot of sexual discrimination. Expect a lot of egos, cockiness and sabotage if you are a female who is good at her job
    - Worked for this company for 5 + years, they were better and cared more for their employees before they were bought out by Goldman Sachs - Swank AV was the BEST
    - PSAV's directors are sexist and make up false reasons for females to leave the hotel and company.
    - Anything owned or invested by Goldman Sachs will become the worst company to work for

    Advice to Management

    Get over your ego. Value your employees and stick up for them. There is a lot of sexual discrimination going around and as a female, I expected some authoritative action against the person sexually harassing me during my shows and regular work shifts. Not for management to turn negligent and continue unfair treatment. PAY BETTER!!!

  3. Helpful (2)

    "Procurement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Chicago, IL
    Current Employee - Operations in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PSAV full-time (More than 5 years)

    Pros

    Free Soda, Nice Office, light in the building

    Cons

    Where do I start? I have been here for many years and I have to say the Procurement Department is a complete train wreck.

    The purchasing department is by far the worst you could work for or work cross functionally with. I have seen many great people leave the company because of how poorly the department is ran.

    The inability to train, mentor, and coach is nothing you will get in that department. Many people have been belittled and have caused team members to quit or be let go. Each individual that was here previously did a great job, but management wouldn't know talent if it them in the face.......

    Most of the time the management spends all their time in meetings all day long so they can put their hands in stuff that is handled by other departments.

    From my experience there isn't an actual department that actually enjoys working with purchasing because of the know it all attitude and criticizing of team members opinions.

    Management plays obvious favorites within the department. People that do a lot of work and accomplish tasks are ignored and the robots that follow the orders to talk, act, and present like it has been dictated to are rewarded even if they do nothing....

     There is a clear spy within the department who will report everything and anything that is said.... sad.......

    On many occasions I have seen management attack people because they didn't agree with them or do it the way they wanted it. By far a complete dumpster fire that keeps burning. But guess what, if you have someone in a high place with the organization you are safe and can continue to destroy employees and the company's obvious morale problem.

    In all my years of working here I have never seen such a toxic culture and attitude by one individual. Hopefully somebody in upper management can finally see the employees under this individual are great people who do their best while this person continues to ruin the atmosphere within the department and cross-functional teams.

    Advice to Management

    Fix the morale issue and the toxic environment


  4. "Don't Work at the Hilton (Easton)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AV Technician in Columbus, OH
    Former Employee - AV Technician in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PSAV full-time (More than a year)

    Pros

    Great hotel staff! Very friendly and easygoing people.

    Cons

    Hostile work environment. Semi-prejudice in the office. The director is passive aggressive and likes to engineer drama. Stay away from this hotel if you're the only minority in the office.

    Advice to Management

    None


  5. Helpful (1)

    "A/V Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - A/V Technician in Saint Louis, MO
    Current Employee - A/V Technician in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at PSAV full-time (More than 3 years)

    Pros

    Um, I can't think of a single one. Maybe seeing a client smile when you beat the odds and they don't feel conned, lied to and manage to pull a show off despite the lack of caring by the pathetic mid-level managers who are bitter because they are woefully underpaid and over worked.

    Cons

    Every single thing. inconsistent, broken outdated equipment. Ridiculous time constraints with inadequate lead time to setup and tune your rig. Out of touch mid level micro managers and hotel directors.

    Advice to Management

    your kidding! no chance. If so, just a title, no pay increase, just additional responsibilities and a new title on your business card that's supposed to make you feel superior in some twisted way.


  6. "AV Tech of 2 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AV Technician in Philadelphia, PA
    Current Employee - AV Technician in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PSAV full-time (More than a year)

    Pros

    Direct deposit, PTO, Paid travel in certain cities

    Cons

    Overworked and under paid. Almost always understaffed so the company can save money. Easy to get promoted because people were always leaving. Which meant management was always changing and not trained enough. Zero work life balance when it's busy. When it's not busy, there is zero work.

    A ton of racism and sexism. They play favorites so if you kiss but you will be okay.

    Definitely unsafe working conditions and gear a lot of times. Someone actually died this year which is horrifying.

    If you are thinking of this company, use it as a way to get your foot into the door at other places...

    Advice to Management

    Pay your techs better and don't just treat them like labor.


  7. Helpful (1)

    "PSAV"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Director in San Francisco, CA
    Former Employee - Sales Director in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I worked at PSAV (More than a year)

    Pros

    Partnerships with great hotels, a great opportunity to connect with corporations.

    Cons

    toxic environment within team making it an unhealthy situation.

    Advice to Management

    Update the technology to be better suited to current event productions. Put all employees through a counseling program and work with them on developing their interpersonal skills.

  8. "It's Alright I guess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician
    Current Employee - Technician
    Doesn't Recommend
    Neutral Outlook

    I have been working at PSAV part-time (More than a year)

    Pros

    Sometimes you get to work with some pretty cool managers and coworkers, pay is alright. They reimburse you for travel.

    Is okay ifyou need the extra money

    Cons

    They have terrible communication, especially with part timers, you basically have to chase them down for work. More slow seasons than busy, especially if you're part time.

    No work / life balance.

    Not a major career move.

    Advice to Management

    Seriously, work on a way to better communicate with your employees whether full time, part time,based at a property or a floater, we shouldn't be doing your job for you.

    Also, if you are wanting to train your new hires, then give them the hours to train and learn, don't just hire and then give all the available hours to the experienced people and full time people.

    Mix it up.

    LEARN TO COMMUNICATE BETTER, cannot be said enough.


  9. "Stay Away from Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician
    Former Employee - Technician
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PSAV full-time (Less than a year)

    Pros

    The hotel staff is usually cool. Sometimes there's free food, depending on the hotel. Working parties and events can be fun, and interacting with guests is nice.

    Cons

    The PSAV staff is just action-packed with insecurities. These guys are weird, and not unique weird, unworkable weird. Exceedingly poor communication skills, no personal responsibility for the quality of their work, always annoyed by guest requests, easily offended, quick to anger, quick to assume, and anti-social. They often creep out hotel staff by saying the wrong thing, making an obscure reference, or talking about things that are just plain inappropriate. They often care very little about OSHA safety standards, or even safety measures that would be obvious to a child. If a guest is at all critical of their work, or even requests something of them, you can bet they'll get upset and soon be muttering about it under their breath. As a subordinate, better not mention any issues to your boss; he'll probably take it as a sign of disobedience and begin to develop a grudge.

    Advice to Management

    I don't even know where to begin. Don't hire crazy people, maybe? Maybe go to a therapist? Stop taking everything personally, and stop letting your employees take things personally. Pay attention. Respect the guests. Respect yourselves.


  10. Helpful (2)

    "Lazy and complacent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Chicago, IL
    Former Employee - Systems Analyst in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at PSAV full-time (More than a year)

    Pros

    Good place to work if you don't like change or challenging the status quo.

    Cons

    Leadership down is lazy. Seem's to be quite a bit of backstabbing and you never know where you are with team members in-terms of their commitment or interest in projects. Projects are near impossible to implement.

    Advice to Management

    Create a culture of service as opposed to a culture of no.


Showing 102 of 747 reviews
Reset Filters