PSCU Reviews | Glassdoor

PSCU Reviews

Updated July 14, 2017
226 reviews

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226 Employee Reviews

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Pros
  • Good benefits and time off packages (in 25 reviews)

  • The company is very employee focused and has great benefits (in 18 reviews)

Cons
  • A few weird call center nobody's staying in their same position 7-10 years with little to none career advancement (in 12 reviews)

  • There are no cons working at PSCU (in 8 reviews)

More Pros and Cons

  1. "Work Anniversary Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Learning Architect in Saint Petersburg, FL
    Current Employee - Senior Learning Architect in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PSCU full-time (More than 5 years)

    Pros

    The people here are fantastic to work with.

    Cons

    I can't think of any.

    Advice to Management

    Keep up the good work and stay focused on the employees.


  2. "Review"

    StarStarStarStarStar
    Current Employee - Manager in Saint Petersburg, FL
    Current Employee - Manager in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PSCU full-time (More than 5 years)

    Pros

    Excellent company, strong leadership, great environment

    Cons

    workload can be heavy at times

  3. "Service Account Manager III - Credit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Account Manager III - Credit in Phoenix, AZ
    Current Employee - Service Account Manager III - Credit in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PSCU full-time (More than 10 years)

    Pros

    Company is dedicated to its employees, members and mission.

    Cons

    Advancement in the company can be slow

    Advice to Management

    Keep listing to your employees


  4. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative II in Detroit, MI
    Current Employee - Call Center Representative II in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PSCU full-time (More than 8 years)

    Pros

    Positive atmosphere- Continuous encouragement for success- Generous vacation time

    Cons

    Ever changing schedule- Mandatory shift bid- It doesn't matter how high you rank, when the shift you prefer isn't offered within your vacation group.

    Advice to Management

    Keep on doing the great job you do.


  5. "A company who looks out for their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PSCU full-time (More than a year)

    Pros

    The leadership really cares about the employees. All the choices that I have seen made are in an effort to make our employees happy.

    Cons

    It is hard to push through some newer thought initiatives.


  6. "Happy Anniversary!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Account Manager in Saint Petersburg, FL
    Current Employee - Service Account Manager in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PSCU full-time (More than 10 years)

    Pros

    This company cares about the employees and shows it in many ways, Examples:
    -offers yearly bonuses
    -offers new hires a minimum of 17-18 days PTO
    -Provides an Employee Assistance Fund that fellow employees can contribute to
    -company matching for a percentage of 401K contributions
    -free fruit daily, including coffee/tea
    -offering 16 hours of Paid community charity work
    -hosts a Christmas party
    -keeps employees informed and shuts down in advance of Hurricanes or other bad weather
    -holds quarterly mandatory company meetings and takes questions
    -utilizes employee surveys like this one, and listens to the employees' feedback
    -H.R. encourages employee feedback and so does our company president

    Cons

    -Inter-Departmental communication is lacking
    -PSCU fails to pay a competitive wage for positions within IT and app development
    -new online product development is rushed and the product testing on average is incomplete when the product is released for our clients' and members' use.
    -In addition the Product documentation and training necessary to help PSCU support our clients is lacking when the product is released.
    -The product development process isn't standardized so every group involved in Application development and Implementations are not being held to a consistent level of quality, and this process needs a Lessons Learned applied
    -company ticket database is very clunky and user unfriendly. Needs major overhaul or replacement to vastly increase efficiency.
    -Overtime is not allowed in many areas, and can make things difficult when working within a small group
    -More work and shorter turn-around SLAs are being placed upon employees, creating heightened and undue stress.

    Advice to Management

    -Open up overtime to compensate for the occasional extremely stressful day.
    -
    -Institute a step by step proof and review process for ALL product/application development, ensuring that the product and all functionality/capability undergo a 3 person review. This will ensure that it works as advertised, thus preventing extra work for our clients and for those that must support our clients after it is released for use.
    -Adjust client support time-spans for Initial-Response SLAs for ALL PSCU departments to one timeframe, preferably 4 hours. Because unless it is an emergency, most clients are happy to hear back or receive resolution within 4 hours. Depending on the work load anything less causes accelerated amounts of undue stress.


  7. "2 Year Anniversary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Sacramento, CA
    Current Employee - Vice President in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PSCU full-time (More than a year)

    Pros

    Culture, benefits, people, diversity, flexibility

    Cons

    Lack of accountability, inclusion for remote employees

  8. "Awesome company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PSCU full-time (More than 10 years)

    Pros

    Employee-centric organization with a focus on engagement and wellness. Employees seem to truly enjoy the culture.

    Cons

    Senior management seem removed from the lower levels.

    Advice to Management

    Keep up the good work but take some time to get to know your employees and listen to their concerns and ideas.


  9. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Manager in Saint Petersburg, FL
    Current Employee - Implementation Manager in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PSCU full-time (More than a year)

    Pros

    Great management team, employee focused

    Cons

    Small alligators in the pond

    Advice to Management

    Do more of what you're cause it works!!


  10. "Best Organization I Have Worked For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PSCU full-time (More than 5 years)

    Pros

    Great atmosphere

    Senior Management that genuinely care for their employees

    Our Organization and Senior Management stresses a service first mentality which results in loyalty from our Member Owners

    Cons

    PSCU is a first class place to work and I cannot think of a reason I would want to be anywhere else. I just wish I had started working here earlier in my career.

    Advice to Management

    Keep the service first mentality, It is what keeps us all employed and keeps our member owners loyal to PSCU. So basically, keep doing what you are doing :)


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