PSCU Reviews | Glassdoor

PSCU Reviews

Updated March 28, 2017
206 reviews

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Full-time Part-time

206 Employee Reviews

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Pros
  • good benefits, not a lot of work (in 24 reviews)

  • Some great benefits from the start (in 17 reviews)

Cons
  • A few weird call center nobody's staying in their same position 7-10 years with little to none career advancement (in 12 reviews)

  • pay is bad, no work life balance (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Employed 5 Years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PSCU full-time (More than 5 years)

    Pros

    Great culture, beautiful facilities and grounds (main campus is St. Petersburg, FL), gym, exercise classes, people are friendly and professional, great pay and benefits, and employees really seem to enjoy servicing our member credit unions.

    Cons

    Hard to learn about other departments and positions in the company to set a path for further development or movement. Many times, managers don't have any time with their employees for progress checks/development. Not enough employees are recognized for the great job they do.

    Advice to Management

    Listen to employees' ideas and concerns.


  2. "Call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at PSCU full-time

    Pros

    Can't think of a positive response .

    Cons

    Feels like you can't breath, always watched, no help from Supervisor.


  3. Helpful (1)

    "Not a fun place to work, but very nice to look at"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at PSCU full-time

    Pros

    Great employees
    Good entry level pay
    Great experience for people new to call centers

    Cons

    Advancement limited
    Supervisor pay is not indicative of the workload. The workload is well above the salary range.
    Management has lost touch with the employees' needs and instead drives a generic set of appeasing actions toward everyone thinking they are making the job a fun place to work.

    Advice to Management

    Get in touch with your employees
    Train employees better so they know what is expected of them
    Pay market value for the workload


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Data Center Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Center Analyst in Phoenix, AZ
    Current Employee - Data Center Analyst in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PSCU full-time (More than 8 years)

    Pros

    Great people to work with, very friendly hard not to get together once in a while, even with previous employees.

    Cons

    Hard to get moving from position to another position(no promotions). No training at all, unless you do it your self at your own cost.

    Advice to Management

    They do the best that they can, but keep it up...


  6. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pscu is a good company to work for especially for someone looking to grow with a company.

    Cons

    Attendance policy is strict

    Advice to Management

    None to give


  7. "customer service"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PSCU full-time

    Pros

    Helping people with their different situtations

    Cons

    system failures and not being able to help people


  8. Helpful (1)

    "Great company with management problems"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Petersburg, FL
    Former Employee - Anonymous Employee in Saint Petersburg, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PSCU full-time (More than 5 years)

    Pros

    The company offers good pay and benefits. Their annual bonus is stellar as well as generous time off. The company goals are to help Crédit Unions which is something anyone can feel good about doing. Their is a strong culture and they work hard to keep it thriving. There are many employee and charity events they host or participate in every year.

    Cons

    Politics has a strong hold on middle and senior management. Often times to the point where it becomes extremely difficult to accomplish an initiative. There is a lack of shared vision and goals which creates friction between departments.They also tend to recycle employees from similar companies. There are few disrupters that make it in offering a fresh perspective.

    Advice to Management

    Need to find a way to ensure goals are truly shared by those in charge. Need to remove management that is vulnerable to politics. Mix your management with established folks and ones with fresh ideas.


  9. "Customer Service Rep"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook

    Pros

    My Co-workers were nice, On site gym, Training was pretty upbeat and prepared you mostly for what was to come.

    Cons

    Days off were not together, the job itself was scripts for different financial companies. Horrible to work with. I could not get out of there fast enough. Too far to commute.


  10. "Highly recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Detection Representative
    Current Employee - Fraud Detection Representative
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Benefits, Free coffee teas and fruits daily, great pto and sick days pto, alot of bonuses if youre performing from gift cards to days paid off, highly suggest this company

    Cons

    Could use more training but then again you learn as you go. Fraud detection has alot of learning involved. Friendly environment great people and the management could be a little nicer

    Advice to Management

    They communicate on daily basis would not give aby advice.


  11. Helpful (4)

    "Horrible place to work!!!!!!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PSCU full-time (More than 5 years)

    Pros

    None that are worth staying there for and putting up with the crap this company dishes out.

    Cons

    They treat you like a child and a criminal
    Management severely lacks any type of skills in developing it's employees
    Management plays favorites - they enforce policy for some but not for others
    No chance for advancement unless you are one of their favorites
    They don't care about you as an employee - they want you to just sit, take calls, and keep your mouth shut.
    Management is two-faced
    Quality is a joke - quality reps all score the calls differently--it just depends on what mood they are in or if they like you....there is no black and white when it comes to scoring a call- during a calibration all the quality reps score the calls from one extreme to another.... one person scored a call a 100% and another rep said the call was horrible.......how can they hold reps to that type of standard.

    Advice to Management

    Hire professional supervisors - none of them know how to lead a team



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