Pace Communications Reviews | Glassdoor

Pace Communications Reviews

Updated August 14, 2017
44 reviews

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2.7
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Bonnie McElveen-Hunter
22 Ratings

44 Employee Reviews

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  1. Helpful (1)

    "Fast-Paced, Excellent Learning Environment but Mind-Numbing Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Art Director in Greensboro, NC
    Former Employee - Art Director in Greensboro, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Pace Communications full-time (More than a year)

    Pros

    Pace is phenomenal for learning. Based on the account you work with, you will definitely leave with more tools on your tool belt than you entered with.

    Cons

    Pace desires to be cutting-edge and an organization on the heels of Google or Pixar, but still struggles to cross the bridge from a traditional agency to a contemporary one. There's very little stability with the accounts, too. You can get be replaced and repositioned at any given moment, disrupting team dynamics and flow. The company could stand to work on the same platforms, follow the same standards, etc. from account to account. Working on one account, then another is 2 totally different experiences. Very little transfers over. You're learning from scratch all over again.

    Advice to Management

    Figure out what you want to be and trim the fat. There's a fantastic number of talented people at Pace, but the work can be incredibly mind-numbing at times. Find ways to empower and bolster creativity without handicapping with red tape and company politics. Embrace forward-thinking culture and changes.


  2. Helpful (2)

    "Advice for your first week: Start documenting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Greensboro, NC
    Former Employee - Project Manager in Greensboro, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pace Communications full-time (More than 3 years)

    Pros

    What everyone else says is true - very smart, capable colleagues in general. National brands for your portfolio. Interesting mix of kinds of work.

    Cons

    You'll find in your first month, or first week, that all isn't what it seems. At least double or triple the effort by management goes into spinning, micromanaging, or hiring and firing employees before they can catch their breath. It might seem great for you -- and perhaps it will be; it can be for some -- but most people seem to fall out of favor here eventually, and are ousted for very bogus reasons.

    You may hear management say, "we are an at-will state and can hire and fire when we feel like it." That is actually true of every single state. But it's not legal to intentionally mislead an employee, for example, with a glowing performance review and lay him off less than 5 days later. Nor is it legal to decide to hire a manager (younger, whiter and more male) over an existing manager who is not those things and then, realizing you have a duplication on your org chart, ax the first employee.

    My advice to all employees, including new ones: Document everything - take screen shots of all your work, all the assignments you've completed, the workload you've taken on compared to the previous person, or previous time period. Send to your home emails the ones from managers praising you, as well as being critical of you, so you might have a case one day.

    I hope you won't need it, but it's better safe than sorry.

    The stress levels have sent people to the hospital or to the doctor to get notes to protect their health. You may never know why you went from a trusted, valuable member of the staff to suddenly not being one, but as you can tell from these reviews, that simply does not matter to Pace.

    Advice to Management

    Sigh. I guess I have none. One day I hope to hear that things have changed radically and that managers are supportive and employees are happy and productive, but I'm not holding my breath.

  3. Helpful (4)

    "Too many cooks in the kitchen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Editorial in Greensboro, NC
    Former Employee - Editorial in Greensboro, NC
    Doesn't Recommend
    Negative Outlook

    I worked at Pace Communications full-time (More than 5 years)

    Pros

    Hostage lunches. Company orders pizza when it snows.

    Cons

    Top heavy management. Not uncommon to have several creative directors and account managers to one editor and art director on a account, hampering the work and creative process. Salaries are not on par with industry standard. The company wants to be seen as a hip and happenening agency so it tries to attract millennials early in their career. Managers care only about their own work life balance. Base salaries and merit increases are significantly less than other agencies, and turnover is high. Not the best place to hitch your wagon if you're early to mid-level in your career as a creative.


  4. Helpful (5)

    "Loyalty and hard work not appreciated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Designer, Writer, Photo Editor in Greensboro, NC
    Former Employee - Designer, Writer, Photo Editor in Greensboro, NC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Pace Communications full-time (More than 10 years)

    Pros

    The only reason would be for a temporary salary and continued experience. But health care benefits and salaries are poor. And loyalty and the creative employees' inherent motivation to be creative makes no difference.

    Cons

    I worked for almost 14 years and raises were minimal and for 5 years absent. If laid off you are treated like a criminal and are humiliated- escorted out immediately. Owner takes too much profit. Morale very bad.

    Advice to Management

    Stop the mumbo jumbo about the creative process and appreciate hard work from talented people working well with their coworkers to actually FEEL creative and inspired. You only interfere and have hidden corporate agendas. The teams can inspire the creative directors - not vice versa.


  5. Helpful (4)

    "Eventually the honeymoon phase will come to an end."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative in Greensboro, NC
    Former Employee - Creative in Greensboro, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pace Communications full-time (More than 8 years)

    Pros

    Nationally recognized accounts. Good stuff to put on a resume. There's about 11 cool people that still work there. Pizza on snow days. The office location is near a park...you'll have somewhere cry or vent in private. $200 Christmas bonus. I've always gotten paid on time and never had a check to bounce. Vending machines have decent snacks. Cheesy team building activities. Almost everyone has a cool title no matter what. Who knew you could be a creative for a digital agency but not know anything about basic HTML?

    Cons

    Pretty much this place operates on the good 'ol boy system. I'm not sure if they value education or experience at all. If you're not friends with someone or a habitual butt kisser, there's hardly any way to advance within the company. (Some have been fast tracked...there may be hope. Pucker up!) If and when you do get a raise you'll hardly notice a dent into your paycheck. Janky work spaces that tries too hard to be "cool and hip". There's no investment into professional development. Always have your resume ready, you never know when you're going to be voted off the island. Quite a few big egos running around there that need to turn it down a few notches.

    Advice to Management

    Hiring a handful of people that speak Spanish is not a commitment to diversity. Make people feel appreciated with money. Not gelato and tacos...these are adults. Not 7th graders.


  6. Helpful (4)

    "Don't waste your time here -- you're going nowhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative in Greensboro, NC
    Former Employee - Creative in Greensboro, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pace Communications full-time (More than a year)

    Pros

    Great colleagues, new software and hardware

    Cons

    Managers will throw you under the bus if a client is unhappy. There is fear and dread in the air always since Pace employees are tied to specific client accounts. Client leaves? You're gone. Terrible benefits; very expensive health insurance that covers nothing. It's a revolving door. High level creatives are brought in after national search and then tossed aside after two or three months, even if they relocated for the position. There is no promotion from within.

    Advice to Management

    Learn to treat your employees as people, not just numbers on a spreadsheet. Create an environment where humans are valued and provide security even when client accounts are shifting.


  7. Helpful (4)

    "Don't judge a book by its cover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative in Greensboro, NC
    Former Employee - Creative in Greensboro, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pace Communications full-time (More than 3 years)

    Pros

    You get to have great brands on your resume. You might have some great co-workers. Their website makes it appear to be a great place to work.

    Cons

    - Pace knows it can get away with treating its employees poorly, offering less-than-desirable benefits and paying unreasonably low salaries. There is little competition in the area.

    - Pace is a wannabe agency with an owner who is stuck in her powder blue Pinto in the 60s. She doesn't realize it's 2017. They don't have ANY of the perks that make up for the shortcomings of agency life.

    - Career development is non-existent, unless, as previously noted in a review, you are one of the favorites. The more you crave attention and have talents that are not related to your job, the more chances you have of becoming a favorite. Bonus points if you know how to sing.

    - They don't train managers, so hopefully you luck out and get a good one. The bad ones are real bad and underqualified and harmful to your career.

    - They don't appreciate the employees who do the work and keep the wheels turning. They only appreciate the ones who have their heads in the clouds and make more work for those around them.

    - They ousted the president abruptly, which was one of the only promising things about Pace.

    Advice to Management

    Don't continue doing what you're doing.

  8. Helpful (9)

    "Content Sweatshop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Editor in Greensboro, NC
    Former Employee - Editor in Greensboro, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pace Communications full-time (More than 10 years)

    Pros

    The people with whom you'll work directly are usually creative and fun. Sometimes the content itself is engaging to work on.

    Cons

    I worked at this place for a long, long time, and it truly pains me to lay out these criticisms. It used to be a great place to work. This changed over the years.

    • The odds are against you really getting anywhere. True advancement is reserved for management types who are hired from outside (and who seem to leave within a year or three), and for a select group of “chosen.” Unless you happen to be one of the chosen, you’ll never crack the mystery of what leads to advancement, no matter how hard you work or how much dedication you show.

    • You'll receive lower benefits and wages than the industry standard—but on the plus side, you'll be allowed to queue up on the loading dock for a free ice cream sandwich or a taco or some barbecue once or twice a year.

    • If there is a downturn, the only way they know to deal with that is to lay people off. They just laid off about 15 people, and they have 13 job openings posted on their site right now.

    • Are you a professional writer or designer or account person? Well, I hope you like to sing, too. They will summon the entire company to muster in the lobby and sing to prospective or current clients. Because that's what sells a client on your content business—a bunch of humiliated employees singing. (No, I’m not joking. Yes, it is mandatory.)

    • Being that there is an individual owner, the politics and sucking up are nothing short of absolutely embarrassing.

    • Their website is slick, and they take great pains to make Pace look like Google. Pace is not Google. Pace is built in an old textile plant, and that’s an apt placement. Unfortunately, Pace has become a content sweatshop where creatives somehow manage to turn out some pretty good content for some high-profile clients.

    Advice to Management

    Any advice I could provide would be of absolutely no consequence. What am I going to do, teach them to treat people well with a comment on a website?


  9. Helpful (5)

    "That thrashing sound you hear...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Greensboro, NC
    Current Employee - Anonymous Employee in Greensboro, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Pace Communications full-time (More than 3 years)

    Pros

    Pace does hire a lot of smart, engaged people. Really enjoy my colleagues and our collegiality.

    Cons

    Where to start? The leadership is in constant turmoil, as the company tries to transition from a print model to digital--and there has been a lot of collateral damage. Pay and benefits are dismal. There's an air of "you could all be fired at any minute" which doesn't foster creativity.

    Advice to Management

    Take a deep breath and remember your employees are your key to your success.


  10. Helpful (4)

    "Immature management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Greensboro, NC
    Former Employee - Anonymous Employee in Greensboro, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pace Communications full-time (More than a year)

    Pros

    Fun coworkers, flexible hours, random perks (massages, exercise classes)

    Cons

    Horrible facilities (roaches everywhere), management bickers with one another nonstop, there's no opportunity for advancement because they're constantly running out of money, and everyone wastes everyone elses time. Awful benefits and lower than avg. salary.

    Advice to Management

    Start appreciating the talent you have, because eventually there won't be any of the good ones left.


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