Pace International Reviews | Glassdoor

Pace International Reviews

Updated April 10, 2017
121 reviews

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Full-time Part-time

2.3
Star Star Star Star Star
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Pace International Chief Executive Officer Mike Pulli
Mike Pulli
20 Ratings

121 Employee Reviews

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Pros
  • Flexible, Goal-oriented, Work-life balance (in 12 reviews)

  • Flexible hours, over-time available, manageable work load (in 5 reviews)

Cons
  • Employees have totally lost faith in the upper management (in 7 reviews)

  • That is not Pace's fault, but merely the environment you can expect at a call center (in 6 reviews)

More Pros and Cons

  1. "Senior Software"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineer in Nevada City, CA
    Former Employee - Senior Engineer in Nevada City, CA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Pace International (More than 5 years)

    Pros

    Balanced Life,
    Good learning curve.
    Good team to work on...
    Good manager....

    Cons

    Exec teams have clear intent to sell a company and now they sold it.
    Sales & Exec team projected their target very high and Company won't meet the target. End result no bonus, no hike in salary....


  2. "Low Pay - Low Morale"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in San Jose, CA
    Former Employee - Senior Software Engineer in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Pace International full-time (More than 3 years)

    Pros

    Good manager.
    Free soda and water

    Cons

    CLueless upper management
    Boring projects, no innovations, mostly port broadcom's code.

    Advice to Management

    Raise salaries


  3. "Poor Upper Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Mesa, AZ
    Former Employee - Technical Support Agent in Mesa, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pace International full-time

    Pros

    Nice benefits, PTO, good pay

    Cons

    HR have different answers on questions, no thinking outside the box ... period, micro-management

    Advice to Management

    Listen to you employees as well as your client and you may have still had call centers open


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  5. "Average"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Rochester, MN
    Current Employee - Software Engineer in Rochester, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Pace International full-time (More than a year)

    Pros

    Free health insurance for employee, calm working environment.

    Cons

    It costs over $300 per month per person to put family members on health insurance. The salary is not enough to cover that.


  6. "Unorganized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Staff in Tempe, AZ
    Former Employee - Support Staff in Tempe, AZ
    Recommends
    Neutral Outlook

    I worked at Pace International full-time (Less than a year)

    Pros

    Easy job. Easy advancement. Other companies to work for. Discount. Met cool people. If you need a job I would recommend. They will hire anybody and it's a good place to start if you don't have call center experience.

    Cons

    Temporary advancement. Unorganized. There are about 3-4 companies concentrix work with. You may get moved to a different company until they don't need you anymore with a different position and salary. could be making more or less.

    Advice to Management

    Communicate with employees more effectively when their jobs are starting/ending.


  7. "If you aren't a friend or family member, you're nothing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Optional in Rochester, MN
    Former Employee - Optional in Rochester, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits with 401k match.

    Cons

    Everyone in ownership and management knows each other, almost all are related and/or grew up with each other. The only way to move up and stick around is by marrying into the family, and I've literally seen someone do that.

    Advice to Management

    Grow up.


  8. Helpful (2)

    "Excecutives and managments Bean counters"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Design Engineer in San Jose, CA
    Current Employee - Senior Design Engineer in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pace International full-time (More than 10 years)

    Pros

    I really cannot think of any pros beside getting a steady pay checks every 2 weeks.

    Cons

    Management are clowns. Benefits are minimal. Organization structure is horrible. Counting pennies on everything. Severance package is 4 weeks no matter you worked for the company 1 year or 20 years.

    Advice to Management

    They sold the company to Arris that has their only slowing revenues decline and right off the bat hit the all the employee with a 10 % employee reduction with a forecast of more cuts to come in 6 months. While the Arris and Pace executive received high salaries with blood money bonus. Good job management!


  9. "Great Engineering...Terrible Exec Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in San Jose, CA
    Current Employee - Software Developer in San Jose, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Pace International full-time (More than 3 years)

    Pros

    The engineering groups work extremely hard and seem to be very knowledgeable about the technologies that are needed to deliver solid products to a very aggressive market.

    Cons

    Execs only manage through spreadsheets and have no idea on what it takes to deliver high-quality software and hardware.

    Advice to Management

    The SVPs are not in touch with the teams in their locations; people get more direction from their immediate manager.

    Revenue targets are created in an "ivory tower" on what all is possible and then 6 months later the target is not even achievable due to a lack of a conservative perspective on the numbers.


  10. "Tech Support Info"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pace International full-time

    Pros

    Instructors and direct managers are helpful. Training program is comprehensive. There is not much else positive about the entry level tech support position.

    Cons

    As tech support you are expected to handle almost everything with a customers account. Issues arise when sales representatives practice selective disinformation with the customer. Customers are also shuffled around from department to department and if you help a customer with an issue and they call back it's a negative mark against you in your tracked stats.


  11. "Better places to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Boca Raton, FL
    Former Employee - Software Engineer in Boca Raton, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pace International full-time

    Pros

    Coworkers are great, showers and refreshments. Good holiday parties

    Cons

    HR, CEO, middle management. Boring and tedious work, mostly maintenance

    Advice to Management

    Get competent HR and train managers


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