Pace International Reviews | Glassdoor

Pace International Reviews

Updated April 10, 2017
122 reviews

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2.4
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Pace International Chief Executive Officer Mike Pulli
Mike Pulli
20 Ratings

122 Employee Reviews

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Pros
  • Flexible, Goal-oriented, Work-life balance (in 12 reviews)

  • Laid-back and flexible work environment, no one micro manages when you come and go (in 7 reviews)

Cons
  • Employees have totally lost faith in the upper management (in 7 reviews)

  • That is not Pace's fault, but merely the environment you can expect at a call center (in 6 reviews)

More Pros and Cons

  1. "Training Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pace International full-time

    Pros

    Steady employment, flexible hours, promotes from within

    Cons

    Better/more employment development programs and outdated equipment


  2. "Low Pay - Low Morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in San Jose, CA
    Former Employee - Senior Software Engineer in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Pace International full-time (More than 3 years)

    Pros

    Good manager.
    Free soda and water

    Cons

    CLueless upper management
    Boring projects, no innovations, mostly port broadcom's code.

    Advice to Management

    Raise salaries

  3. "Poor Upper Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Mesa, AZ
    Former Employee - Technical Support Agent in Mesa, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pace International full-time

    Pros

    Nice benefits, PTO, good pay

    Cons

    HR have different answers on questions, no thinking outside the box ... period, micro-management

    Advice to Management

    Listen to you employees as well as your client and you may have still had call centers open


  4. "Senior Software"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineer in Nevada City, CA
    Former Employee - Senior Engineer in Nevada City, CA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Pace International (More than 5 years)

    Pros

    Balanced Life,
    Good learning curve.
    Good team to work on...
    Good manager....

    Cons

    Exec teams have clear intent to sell a company and now they sold it.
    Sales & Exec team projected their target very high and Company won't meet the target. End result no bonus, no hike in salary....


  5. "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Rochester, MN
    Current Employee - Software Engineer in Rochester, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Pace International full-time (More than a year)

    Pros

    Free health insurance for employee, calm working environment.

    Cons

    It costs over $300 per month per person to put family members on health insurance. The salary is not enough to cover that.


  6. "Unorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Staff in Tempe, AZ
    Former Employee - Support Staff in Tempe, AZ
    Recommends
    Neutral Outlook

    I worked at Pace International full-time (Less than a year)

    Pros

    Easy job. Easy advancement. Other companies to work for. Discount. Met cool people. If you need a job I would recommend. They will hire anybody and it's a good place to start if you don't have call center experience.

    Cons

    Temporary advancement. Unorganized. There are about 3-4 companies concentrix work with. You may get moved to a different company until they don't need you anymore with a different position and salary. could be making more or less.

    Advice to Management

    Communicate with employees more effectively when their jobs are starting/ending.


  7. "Applications Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Pace International full-time

    Pros

    Great Call center and workforce managment

    Cons

    Strict KPIs, not hired on directly as an agent

  8. "If you aren't a friend or family member, you're nothing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Optional in Rochester, MN
    Former Employee - Optional in Rochester, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits with 401k match.

    Cons

    Everyone in ownership and management knows each other, almost all are related and/or grew up with each other. The only way to move up and stick around is by marrying into the family, and I've literally seen someone do that.

    Advice to Management

    Grow up.


  9. "Great Learning Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Supervisor
    Former Employee - Technical Support Supervisor
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great company to learn from - great opportunities for growth

    Cons

    N/A - this was a really good company to work for.


  10. "Decent job, it is what it is"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pace International full-time

    Pros

    Plenty of opportunities for overtime, decent benefits, opportunities for advancement, This company offered a steady job. Would consider this job very good to live off of

    Cons

    I felt that the job was difficult to schedule time off. My job required a strict policy on cell phones where I was unable to look at them, or communicate with people as needed. Is a very strict job on when you have breaks, seems like everything is timed.

    Advice to Management

    Would have liked for more flexibility and open work hours, would also like for clearer protocol on some situations.


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