Pace International Reviews | Glassdoor

Pace International Reviews

Updated August 23, 2017
23 reviews

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4.0
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Pace International Chief Executive Officer Mike Pulli
Mike Pulli
1 Rating

23 Employee Reviews

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Pros
  • Laid-back and flexible work environment, no one micro manages when you come and go (in 7 reviews)

  • Flexible hours, over-time available, manageable work load (in 5 reviews)

Cons
  • Employees have totally lost faith in the upper management (in 7 reviews)

  • Poor senior management team (pre-Mike Pulli) (in 4 reviews)

More Pros and Cons

  1. "Good Company; Poor Situation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in San Antonio, TX
    Former Employee - Operations Manager in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Pace International full-time (More than 3 years)

    Pros

    Pace bought out the company, 2Wire, I was working for. Overall, I enjoyed the Pace culture, strategy, and benefits.

    Cons

    Since our location was a former 2Wire site with an existing vendor agreement to provide customer support for a very large telecom, we were challenged in really grafting into the Pace environment. This, in my opinion, was more out of our contractual agreement with the vendor than it was the Pace leadership. At times, there seemed to be a disconnect from the International Headquarters in the UK, the US Headquarters in FL, and the former 2Wire Headquarters in CA.

    Advice to Management

    Having been through a few acquired businesses, the only advice I would provide is to make cultural engagement a high priority by heavily investing in the newly acquired teams.


  2. "Unorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Staff in Tempe, AZ
    Former Employee - Support Staff in Tempe, AZ
    Recommends
    Neutral Outlook

    I worked at Pace International full-time (Less than a year)

    Pros

    Easy job. Easy advancement. Other companies to work for. Discount. Met cool people. If you need a job I would recommend. They will hire anybody and it's a good place to start if you don't have call center experience.

    Cons

    Temporary advancement. Unorganized. There are about 3-4 companies concentrix work with. You may get moved to a different company until they don't need you anymore with a different position and salary. could be making more or less.

    Advice to Management

    Communicate with employees more effectively when their jobs are starting/ending.

  3. "Applications Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Pace International full-time

    Pros

    Great Call center and workforce managment

    Cons

    Strict KPIs, not hired on directly as an agent


  4. "Great Learning Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Supervisor
    Former Employee - Technical Support Supervisor
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great company to learn from - great opportunities for growth

    Cons

    N/A - this was a really good company to work for.


  5. "Software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    small office. but people are friendly and support each other

    Cons

    people some time work over time because not enough people to finish all the demand from customer


  6. "Former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people, lots of opportunity for advancement, lots of learning opportunities for those starting out in their career, great place to start. Conveniently located, small cafeteria on site.

    Cons

    Depending on the position, pay is not very competitive. However the tuition reimbursement policy can offset this if you are a student, so this is a great place for someone wanting to go back to school or continue school.

    Advice to Management

    Management should consider market pay, and ensure pay is fair and competitive. Make sure incentive programs are properly tracked and applied as well.


  7. "Dear, Pace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Tier II in San Antonio, TX
    Former Employee - Technical Support Tier II in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Pace International (Less than a year)

    Pros

    Good pay while you're looking for a better job.

    Cons

    -The rules are overly enforced I.E: if your cellphone rings you're fired.
    -Mediocre training, once on the floor, good luck.
    -The turn over rate for employees is ridiculous.

    Advice to Management

    Rethink the way you train your employees, they would probably stay longer if trained properly.

  8. "Great place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineer in San Jose, CA
    Former Employee - Senior Engineer in San Jose, CA
    Recommends
    Negative Outlook

    Pros

    Great atmosphere. Cool com workers. Great tools

    Cons

    employee turnover. No precisse direction

    Advice to Management

    Please be transperant in corp communications


  9. "Fun place to work, with a great team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Austin, TX
    Current Employee - Software Engineer in Austin, TX
    Recommends
    Neutral Outlook

    I have been working at Pace International full-time (More than a year)

    Pros

    Great local boss, great office atmosphere, great co-workers (for the most part).

    Cons

    A lot of mistrust between various cities, SanJose staff think they are loosing their jobs to Austin (not true), Boca staff think they are the only ones that can do things right. Too much in-fighting in distant teams, with senior management onlky making things worse.

    Advice to Management

    Use realistic numbers in planning. Don't use inflated numbers, and then penalizes the staff because they are not met. If the customer's forecast is ALWAYS inflated and later downgraded, use an estimate of the downgraded numbers if the internal forecast. If "any Pace historian" could have predicted the customer's revised forecast, why didn't we use THAT revised prediction in our own forecast? Use real numbers for planning and get real results. Doing anything else shows a great deal of dysfunction.


  10. "Solid, established tech company with steady growth, but sometimes not very exciting."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Jose, CA
    Current Employee - Software Engineer in San Jose, CA
    Recommends
    Neutral Outlook

    I have been working at Pace International full-time (More than a year)

    Pros

    Company is a leader provider in its field with large captive customers.
    Development work can be interesting in certain disciplines.
    Çompany cares about employees. Bonus plans are decent.
    Work/life balance is good.

    Cons

    Telecom industry is sometimes slow moving and not very exciting.
    Not a lot of new or different product introduction since it's all Telecom driven.
    Equity oriented incentives aren't competitive with other public Silicon Valley companies.

    Advice to Management

    Improve employee stock purchase and merit stock award programs.


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