★
Pacific Dental Services Reviews
49% Recommend to a Friend
67% Approve of CEO
Recommend to a Friend
Approve of CEO
Stephen Thorne
891 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "You get to work with some great teams and doctors and keep a continued focus on providing the Perfect Patient Experience." (in 43 reviews)
Cons
- "They could also care less about their employees and there is absolutely no work life balance." (in 79 reviews)
- "You become a regional manager by being cronies with other regional managers and regional partners." (in 53 reviews)
- "Sometimes the guidance is not available as the upper management seems a little overstretched, newer RMs, no one tenured more than a little over a year." (in 44 reviews)
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Found 1,617 of over 2K reviews
Updated Sep 23, 2023
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- 5.0FEATURED REVIEWDec 27, 2022Regional Back Office ManagerCurrent Employee, more than 8 years
Pros
This is a DSO so there is a lot of opportunity for advancement here. The company is excellent at promoting from within. I started as a dental assistant and am now on the support team helping others grow at PDS. The benefits are excellent, PTO is great, 401k with matching and bonus potential for hourly and salaried employees. There is a lot of training and continuing education as well.
Cons
We are a patient centric company (which is a good thing) but that means we don't work 8-5 Mon-Fri. You should be flexible with hours as well as changes in processes and adapting to new technology if you choose to work here. It's not a Con for me but can be for some so thought I'd mention.
10
Pacific Dental Services Response8moThanks so much for your review and congratulations on your growth at PDS!
- 5.0Aug 31, 2023Dental AssistantCurrent Employee, more than 10 yearsPhoenix, AZ
Pros
Great benefit package for full time employment. Office managers appreciate all the hard work
Cons
Short staffed long hours. Not enough support for upper management to find hygienists or doctors in a timely manner making patients leave the practice due to no availability.
I am currently a healthcare coordinator (previously known as “treatment plan coordinator) for one of the offices with Pacific Dental Services. Lately I have noticed a big turnover, as our market here in South Carolina has been losing Coordinators, Dental Assistants, and even the Hygienist have been walking away from the company. I really enjoy my role in the office but it does make me curious. What might be the culprit for so many people quitting the company?
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Pacific Dental Services Reviews FAQs
Pacific Dental Services has an overall rating of 3.2 out of 5, based on over 1,684 reviews left anonymously by employees. 49% of employees would recommend working at Pacific Dental Services to a friend and 43% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
49% of Pacific Dental Services employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Pacific Dental Services 2.7 out of 5 for work life balance, 3.2 for culture and values and 3.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Pacific Dental Services to be culture, career development, benefits and the cons to be work life balance, compensation, management.
Pacific Dental Services 1
Turnover all across the company. People are leaving because they are overworked and underpaid. Not to mention some of the doctors have no people skills and treat employees like garbage… when you talk to your manager, they just tell you have thick skin. Operational managers are encouraged to come in on the weekends to catch up/get ahead. There is no support from the higher-ups. You never see your regional manager, they only call you on the phone so that way they have some idea of what’s going on in the office.