Pacific Dental Services Reviews | Glassdoor

Pacific Dental Services Reviews

Updated May 25, 2018
578 reviews

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3.1
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Stephen Thorne
363 Ratings

578 Employee Reviews

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Pros
  • They give back to the community with many events they sponsor i (in 34 reviews)

  • My work life balance has vastly improved since switching (in 16 reviews)

Cons
  • If time isn't managed well work/life balance can be impacted (in 46 reviews)

  • Upper management is clueless how it actually works (in 34 reviews)

More Pros and Cons

  1. "A job I prayed for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Center Representative in Henderson, NV
    Current Employee - Contact Center Representative in Henderson, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pacific Dental Services full-time (More than a year)

    Pros

    Competitive entry level pay. Plentiful opportunities to develop within the company. I am valued and truly enjoy my coworkers. I look forward to coming to work.

    Cons

    Schedules are constantly in flux. Health benefits are costly. My biggest con is being stuck in a chair for the majority of the time.


  2. Helpful (1)

    "Specialty Dental Assistant"

    StarStarStarStarStar
    Current Employee - Specialty Endodontics Assistant in Vacaville, CA
    Current Employee - Specialty Endodontics Assistant in Vacaville, CA

    I have been working at Pacific Dental Services part-time (Less than a year)

    Pros

    He is an amazing and excellent doctor.

    Cons

    That I am moving and have to leave the practice.

    Advice to Management

    I will be moving to Davenport, FL in a month.

  3. Helpful (2)

    "Contact Center Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Center Representative in Henderson, NV
    Current Employee - Contact Center Representative in Henderson, NV
    Recommends
    Approves of CEO

    I have been working at Pacific Dental Services full-time (Less than a year)

    Pros

    Great friendly environment! Everyone has been very welcoming! Great starting pay.

    Cons

    None so far. I hope to not see any.


  4. "Sbc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SBC in San Clemente, CA
    Former Employee - SBC in San Clemente, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Pacific Dental Services full-time (More than 3 years)

    Pros

    Decent $ and great learning expierence

    Cons

    Politics , too many below you haters. Have to up sale to make it


  5. "Good for new grads, not sure about long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pacific Dental Services full-time (More than a year)

    Pros

    Corporate Benefits, CEREC, guarantee pay for 6 months

    Cons

    Talking about production during huddles is a waste of all the doctors time. Management should add patients into doctors schedule for production.

    Advice to Management

    Corporate needs to put in more effort in making things consistent.


  6. "RDA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rda
    Current Employee - Rda

    I have been working at Pacific Dental Services full-time (More than a year)

    Pros

    Great benefits, fast pace work environment, growth opportunities available.

    Cons

    Work life balance. Schedule is demanding

    Advice to Management

    More team building exercises


  7. Helpful (3)

    "Dentist/Owner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Dentist in Puyallup, WA
    Current Employee - General Dentist in Puyallup, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pacific Dental Services full-time (More than a year)

    Pros

    Ease of becoming and associate and then becoming an owner. Great opportunities in the WA region for growth. Team at the office has been a huge pro for me.

    Cons

    Scale of production %, scale system can be challenging and having a set production % would have been a great option if the dentist could prove themselves to be capable.

    Advice to Management

    More regional get events to build a sense of community with PDS. Baseball games suites for the employees or something around this to show the employees they are doing well and are appreciated.

  8. Helpful (1)

    "Worked at National Support Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pacific Dental Services full-time (Less than a year)

    Pros

    - The company starts you off at a decent salary.
    - Major Holidays off along with weekends (assuming you don't work for ROC and your department is not behind) along with an open environment in national support.
    - Big on charities and volunteer work.
    - There is room for a little movement up in career.

    Cons

    - PDS preaches these we believes like it's a new religion, yet they never follow through with it. It's all just a dog and pony show until you see the stuff behind the scenes.
    - Employees who worked there for years and helped build them to where they are now are viewed as expendable in terms of treatment, compensation, and career advancement. New employees/managers are hired on and given high salaries while others who worked hard for years hardly see even a dollar.
    - Upper management and their egos are running rampant along with being "corporate".
    - Work politics and red tape everywhere! An example is an employee from the ROC cannot even get a chance to go to another department because ROC management will prevent any of that. They would rather have the employee quit than for them to help the company in other ways. It's pathetic and has gone on for awhile, but PDS allows that behavior to occur within their management.
    - The company tries to push this religious agenda yet the practice they do with the way they view employees and patients is garbage.
    - People do not trust HR because they will always backup management and never resolve the issue which is why upper management is always there and never reprimanded.
    - PDS also pushing for retail managers to become the office managers which means more sales pushing instead of actual genuine dental care for patients. In the end, it's all about the money.

    Advice to Management

    - If you're going to tout and preach about your "we believes" then you better start actually practicing it. Stop talking and actually put your money where your mouth is for once.
    - Employees at PDS have already expressed negative views of the company, yet we do not see one ounce of movement to make things better.
    - Stop looking at employees as the problem and start looking at your management. The problems keep occurring and employees are leaving, yet there is always one singular factor that is always there....the upper management!

    Pacific Dental Services Response

    May 21, 2018 – HR

    Thank you for taking the time to give us your review. Your feedback is important and we take it to heart. We regret that your experience with Pacific Dental Services was not as rewarding as we would... More


  9. Helpful (1)

    "RDA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Pacific Dental Services part-time

    Pros

    Good benefits
    Meet great people

    Cons

    There’s no consequences to employees who are lazy, call in, walk out in the middle of a shift. It’s ridiculous...
     You won’t go anywhere in the company unless you know someone and if someone higher up doesn’t like you , forget about advancing.
    The manager doesn’t care if you’re great at your job, work well with others never calls in. They are too prideful to hire great employees full time!

    Advice to Management

    It’s not about if you personally don’t like someone or not if they qualify for the job you should give them a chance. Especially if every dr they have worked with doesn’t have one complaint about hem.
    You should look into your new regional manager in the specialty department.


  10. Helpful (2)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Marketing Assistant
    Current Employee - Regional Marketing Assistant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pacific Dental Services full-time (Less than a year)

    Pros

    This company allows growth both professionally and personal.

    Cons

    I really can’t think of any cons. I am truly blessed to be with this company


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