Pacific Dental Services Reviews | Glassdoor

Pacific Dental Services Reviews

Updated July 18, 2018
589 reviews

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3.0
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Stephen Thorne
372 Ratings

589 Employee Reviews

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Pros
  • "They give back to the community with many events they sponsor i" (in 34 reviews)

  • "My work life balance has vastly improved since switching" (in 16 reviews)

Cons
  • "If time isn't managed well work/life balance can be impacted" (in 47 reviews)

  • "Upper management is clueless how it actually works" (in 34 reviews)

More Pros and Cons

  1. Helpful (1)

    "A job I prayed for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Center Representative in Henderson, NV
    Current Employee - Contact Center Representative in Henderson, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pacific Dental Services full-time (More than a year)

    Pros

    Competitive entry level pay. Plentiful opportunities to develop within the company. I am valued and truly enjoy my coworkers. I look forward to coming to work.

    Cons

    Schedules are constantly in flux. Health benefits are costly. My biggest con is being stuck in a chair for the majority of the time.


  2. "Lack of moral conscience...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Pacific Dental Services full-time (More than 5 years)

    Pros

    If you are liked, you get paid well and don’t have a radar on your back. You know when you’re favored because you’re told so.

    Cons

    Working here, especially at National Support, is like always having to be worried if one day you are going to upset the “right person”. For example, if someone important doesn’t like what you are wearing they don’t tell you directly but instead send HR to do their dirty work. Many times, Owner Doctors in the field are allowed to get away with whatever they want and mistreat their staff because they “own” the office. When these issues are raised, we hear the doctor was talked to but years go by and it’s same day, same issue as if nothing ever changes. Turnover is so high because people get burnt out. You grow and add office after office each week but the support teams doing the work are just expected to absorb more work and you are cheap to add support employees to help! Because it’s a private company, nothing changes because there is no outside pressure (i.e. shareholders) to change.

    Advice to Management

    When someone makes a complaint, there is usually some truth to it. Don’t just brush them off as a disgruntled employee....

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pacific Dental Services full-time (More than 5 years)

    Pros

    Growing business, leaders in the industry, patient focused.

    Cons

    decentralized decision making allows for discrepancy that is hard to fix.


  4. "Benefits Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefits Coordinator in Denver, CO
    Former Employee - Benefits Coordinator in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Pacific Dental Services (Less than a year)

    Pros

    Higher Pay, quick interview process

    Cons

    Horrible management, unorganized, and horrible training system


  5. "Benefits Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Pacific Dental Services (More than a year)

    Pros

    Front office experience. You learn very valuable insurance information as PDS accepts all insurances, pretty much. Front office is crossed trained to work in the back as well, which is nice to gain experience for the future. Benefits coordinators, depending on how your manager is, can sometimes run the office so you definitely get good leadership training.

    Cons

    They want you to work like crazy but then almost always ask you to leave early. Benefits coordinators are almost always receptionists as well, so when you're working on speaking with patients about their coverage, you have to sign people in and answer the phone. Depending on how your office manager is, you may actually end up running the office even though you're the lowest paid in the entire office, more than likely.

    Advice to Management

    1) Every office should have a receptionist SEPARATE from a benefits coordinator. 2) Do not push sales for de novo offices. It takes some practices YEARS to establish a good patient base, especially in the south where people have been with their dentists for 40 years! 3) Stop measuring retention when you treat the offices as though they are urgent care centers. We have to accept emergency walk in patients (which is all we have on Fridays because every normal office is closed), and then you measure us on retention...for people that just need help with a dental problem that probably don't need to come back. Do urgent care facilities measure retention? Do hospital emergency rooms measure retention? No.

    Pacific Dental Services Response

    Jul 20, 2018 – People Services

    Thank you for taking the time to leave a review. We are happy to hear you are receiving valuable training and experience that can be applied towards your career development. Please be assured that we... More


  6. "It’s had a lot of ups and downs."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Dental Assistant in Coconut Creek, FL
    Current Employee - Lead Dental Assistant in Coconut Creek, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Pacific Dental Services full-time (More than 5 years)

    Pros

    Technology and ability to grow

    Cons

    Management. Late hours. No lunch. Under microscope.

    Advice to Management

    Care about your employees more. Don’t say “I’m not here for your emotions, I’m here for business”.


  7. "RDA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rda in Houston, TX
    Current Employee - Rda in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pacific Dental Services full-time (Less than a year)

    Pros

    Stepping stone for entry into the dental field.

    Cons

    Work/life balance, don’t expect much of a social life, being with your kids for after school activities (sometimes even being home to cook dinner for your family), or even having a dog if you work for this company. Lazy LDA, when problems are brought to management they say they are going to address it only for things to never change. Lack of communication. 50+ hour work week, frequently have to work well past closing because of poor scheduling and many days without a lunch break.

    Advice to Management

    Value your employees. We spend every morning reading “we believes” at least stand behind them. Your hard working employees will get burned out by the long working days. Especially the ones who have families to go home to.

  8. "Terrible place to work as Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pacific Dental Services full-time

    Pros

    Good experience for new grads
    CEREC training
    Benefits here and there

    Cons

    Terrible Management
    All about money
    Production is GOLD
    Will Cut your Hours Randomly, so Guarantee means nothing

    Advice to Management

    Too many turnovers with staff, doctors, and patients


  9. "Worst company I’ve ever worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA
    Neutral Outlook
    Disapproves of CEO

    I worked at Pacific Dental Services full-time (More than a year)

    Pros

    Willing to throw money at you to get you to stay.

    Cons

    Company has no regard for employees or their well-being. The benefits are extremely poor and vacation time is next to none. There is minimum flexibility available, and management is unhappy when you need flexibility to take care of life’s problems. The environment is extremely formal and the rules and regulations are extensive.

    Advice to Management

    You have lost touch with employees.


  10. "Benefits coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Pacific Dental Services full-time

    Pros

    Flexibility, family atmosphere, client focused

    Cons

    Training systems need to be improved, additional staffing required.


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