Pacific Dental Services Reviews | Glassdoor

Pacific Dental Services Reviews

Updated March 19, 2019
651 reviews

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2.9
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Approve of CEO
Pacific Dental Services President Stephen Thorne
Stephen Thorne
405 Ratings

Employee Reviews

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Pros
  • "My work life balance has vastly improved since switching" (in 19 reviews)

  • "There's also a lot of opportunity to give back to the community within the company which I think is really special as well" (in 28 reviews)

Cons
  • "Depending on your manager they will work with you to customize a better work/life balance" (in 50 reviews)

  • "Upper management is no good here & if you want to move up in the company, they don’t care" (in 36 reviews)

More Pros and Cons

  1. "Speciality Benefits Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pacific Dental Services full-time (Less than a year)

    Pros

    Great opportunity for ownership of career. Lots of training and development tools and resources. Various opportunities for growth no ceiling.

    Cons

    People with great experience get overlooked unless they are truly proactive and invested in their career.

    Advice to Management

    Make sure people are aware of training and invest in their growth early on instead of seat filling.


  2. "Pacific Dental Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefits Coordinator in Fontana, CA
    Current Employee - Benefits Coordinator in Fontana, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Pacific Dental Services full-time (More than a year)

    Pros

    Great benefits, great training programs & fair sick/vacation/8 hours volunteer paid.

    Cons

    Small growth potential within company. Bonuses are taxed 43.5%, all while employees are overworked and underpaid.

    Advice to Management

    Pay employees based on their individual value. Allow those with potential to grow in the company instead of trapping them in low paying roles.

  3. Helpful (1)

    "Overall Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Ontario, CA
    Current Employee - Operations Manager in Ontario, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Pacific Dental Services full-time (More than 3 years)

    Pros

    Working in dental and getting to interact with employees and patients. Fun network to be a part of. Provide a lot of general training. Great opportunity for new dentists to get experience and dentists who move into ownership have opportunity to make a lot of money.

    Cons

    More money/profit driven than doing right by patients.


  4. Helpful (7)

    "Financially stable, but expectations from C-Level are unrealistic."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support in Irvine, CA
    Former Employee - Support in Irvine, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Pacific Dental Services full-time (More than 3 years)

    Pros

    Financially stable. Lots of locations. Decent pay. Good technology in the offices.

    Cons

    Constantly asking for more and more from employees, docs and management. No profit sharing unless you're at the very top. Not a good place to work if you're an athiest; very religious for a big company. Benefits are ok, but not best in class for company size.

    Advice to Management

    Don't expect all levels of employees to have the same passion as the C-Levels and owners. In order to get that, you will need to share the wealth. Stop trying to be Google and focus on total rewards and employee engagement. Focus on leadership changes in departments and locations with high turnover.


  5. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pacific Dental Services full-time

    Pros

    They’re a well intentioned company.

    Cons

    Kind of heavy on the religious aspect, but I’ve never felt pushed for it. I just laugh and roll my eyes.


  6. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager
    Former Employee - Operations Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Pacific Dental Services full-time (More than a year)

    Pros

    Flexibility and education, tons of resources to grow as an individual

    Cons

    Disconnection between upper management and operations when it comes to making the best decisions for the office versus the company


  7. "Liars"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefits Specialist
    Former Employee - Benefits Specialist
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pacific Dental Services full-time (Less than a year)

    Pros

    Great co-workers who will help you out when it gets crazy!

    Cons

    Management is fake and lies. Hired on with the promise of a review in 90 days, up to 5% raise. Never got that. Merit raise was never discussed at less than 2%. Promised promotions that have been doing the job of but still no promotion or pay differential for more responsibility. Micromanaging front managers.

    Advice to Management

    Stick to what you say will happen or discuss why they won’t happen. Broken promises left a bad taste in my mouth.

  8. Helpful (3)

    "Decent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pom in Sacramento, CA
    Former Employee - Pom in Sacramento, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Pacific Dental Services full-time (More than 3 years)

    Pros

    Yearly trip to So Cal for awards was paid for. Bonus for managers for production and office performance.

    Cons

    Benefits got worse since I first started. Pay was average. Constant turnover and changes in staff made patients upset. Staff in office had to deal with the consequences.


  9. Helpful (2)

    "Pds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefits Coordinator
    Former Employee - Benefits Coordinator
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Pacific Dental Services full-time (More than a year)

    Pros

    Working for pds was a great learning experience. They offered training classes to help you understand insurances & the system they use. I had amazing coworkers who would help me out whenever I needed it. The benefits they offer were pretty good.

    Cons

    Management wasn’t very helpful..my coworkers helped more than management did. They care about themselves ONLY & god forbid you ask for time off even when you have pto available. Felt very pressured to obtain a financial commitment from each patient. Felt like we were selling a lot of unnecessary products to patients to increase sales. The doctors were too involved with the front office (micro managing). Upper management is no good here & if you want to move up in the company, they don’t care. If they need you for something they’re gonna keep you there & convince you not to transfer or move up with the company. The pay doesn’t live up to the amount of work management/doctors expect you to do, ALONE!!!!

    Advice to Management

    Help your employees out when they need it.


  10. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Phoenix, AZ
    Former Employee - Marketing in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Pacific Dental Services full-time (More than 5 years)

    Pros

    Great marketing team to work with; flexible; family work balance is great; great organization.

    Cons

    Doctor turn overs are constant; pay was not that great.

    Advice to Management

    Pay a little better.