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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Good benefits and 401k." (in 145 reviews)
- "Great people to work with" (in 73 reviews)
- "Pay is good" (in 71 reviews)
- "Great training and process in place to support the teams to be successful." (in 39 reviews)
- "You get to work with some great teams and doctors and keep a continued focus on providing the Perfect Patient Experience." (in 38 reviews)
- "Were do I start overwork, poor management, but truly it depends on the location" (in 83 reviews)
- "They could also care less about their employees and there is absolutely no work life balance." (in 79 reviews)
- "You become a regional manager by being cronies with other regional managers and regional partners." (in 54 reviews)
- "Also many in upper management are resistant to change." (in 45 reviews)
- "Long hours and understaffed sometimes" (in 42 reviews)
Ratings by Demographics
This rating reflects the overall rating of Pacific Dental Services and is not affected by filters.
Reviews about "work life balance"Return to all Reviews
- 1.0Aug 13, 2016Lead Dental AssistantFormer EmployeeAtlanta, GA
You WILL get your hours... And then some
Work life balance is horrible and God forbid you are legitimately sick and call out. I've rotated through 7 doctors in less that 2 years at my office.8
- 1.0Nov 26, 2017Lead Dental AssistantFormer Employee, more than 1 yearSeattle, WA
The only pros are the benefits. Not that the benefits are anything impressive, but it can be challenging to find dental offices that are able to provide medical, 401k, etc.
They are WAY too focused on getting money and could care less about their patients. The doctors look at people with dollar signs in their eyes. They expect you to work whenever there is a patient that wants to be seen because heaven forbid they lose out on a $39 exam. They could also care less about their employees and there is absolutely no work life balance.8Pacific Dental Services Response7y
Thank you very much for your feedback. We are disappointed to hear that your experience didn’t meet your expectations. We value your feedback and we believe that patients pay our salaries and improving our patient’s health and happiness are our number one priority in each and every practice we support. We would love to discuss any additional feedback you may have. Please feel free to contact us at firstname.lastname@example.org
- 1.0Apr 20, 2016Operations ManagerFormer Employee, more than 1 yearPhoenix, AZ
Beautiful offices, great locations and a pretty good business model!
Upper management is very dishonest, they ask OPerations managers to tell the doctors how to practice dentistry! They do not care about patients they care about profits. This work life balance they preach is a joke! If you have children plan on being a parent who is absent!9Pacific Dental Services Response8y
Thank you for your feedback. We are sorry your experience did not meet your overall expectations and we wish you the best in your future endeavors.
- 4.0Jan 13, 2022Registered Dental HygienistCurrent Employee, more than 5 years
Benefits and work life balance.
Corporate - all about numbers and stats Fast pace with no assisted hygiene.2Pacific Dental Services Response2y
Thanks for your feedback! We're happy to hear that you enjoy work/life harmony.
- 2.0Jan 14, 2021Anonymous EmployeeCurrent EmployeeIrvine, CA
Volunteer Time. It’s one day where you can make difference.
There isn’t a good work life balance unfortunately for most teams at the National Support Center. People are expected to be reading their emails until they go to sleep and some people are responding when you should be asleep. The place often feels like it’s on fire due to poor planning. The poor planning leads to insane and unrealistic deadlines so there goes your weekend. Job descriptions can be misleading or kept intentionally vague so you can basically be forced to take on all types of responsibilities. Managers aren’t trained to be managers so you likely won’t have someone who really knows how to mentor and grow your career. A lot of good people ended up leaving upon massive layoffs due to the pandemic. There aren’t really promotion opportunities, the company tends to hire from the outside rather than promote from within. HR is also pretty worthless and very short staffed so forget turning to them if you have some kind of issue. There is a lot of turnover in some teams at NSC because HR doesn’t fix the issues with the managers who don’t know how to supervise. It’s the same bad managers who stay for years and years. Also many in upper management are resistant to change. The company culture is also very old school, they have a dress code and want people in every day (pre-pandemic). They tried to make the office modern by turning it into an open area, but the timing is bad with the pandemic. Some people are still going in despite the pandemic, but that seems to be based on the particular team culture. That’s something to ask about if you have someone elderly at home or have a condition. The parking also runs out (pre pandemic anyway). Those other older reviews are very true about that and it’s a long walk if you aren’t parked by 9am. I joined this company initially because of the Christian values the organization claims to have, but these values are rarely mentioned except during your initial onboarding. There is a lot of throwing people to the wolves at this company unfortunately and people blaming others instead of taking responsibility. The founding principles seem very far away and a relic of a faraway time. Unless you are interested in health care or the dental industry, the work isn’t very interesting. Few people have heard of the company. It used to be a stable company, but the pandemic has hurt the business as fewer people are going to the dentist. Thousands were laid off due to the pandemic. The benefits aren’t very good. You have to use one of their dentists and you’re basically forced to pay for PPO medical insurance. There is also not enough time off, you are given the minimum holidays that I believe the federal government requires. The vacation day package is also pretty weak compared to other companies in the area. In general, this is a pretty weak employer and I recommend trying to find another one that has a more solid business and better benefits. The founder has lost touch with his company’s core values.5
- 5.0Feb 4, 2022AnalystFormer EmployeeIrvine, CA
Being on Nemi's team The people there are really great in all departments Great work/life balance
Very corporatey feel Salary isn't very competitive but they make up for it with work/ life balancePacific Dental Services Response2y
Thanks for your review! We're happy to hear you enjoy the work/life harmony aspect of your role.
- 5.0Jan 3, 2017Anonymous EmployeeCurrent Employee, more than 3 yearsHouston, TX
I have enjoyed working at PDS in the Gulf Coast Region for over 4 1/2 years! I am surrounded by people who want to do better every day and do their best to help others succeed. In the GC region we work together on multiple projects and always try to keep the needs of our patients and employees in mind when implementing any new programs. The region participates in many organized community service events in which we work with our patients to donate items, give money, donate dentistry or volunteer service time on a regular basis. This is a job that makes you feel good about what you have accomplished at the end of the day!
If you don't manage your time well you could have a work/life balance issue.
- 5.0Jul 28, 2021Operations ManagerCurrent Employee, more than 1 yearScottsdale, AZ
The company is amazing! It’s inclusive and the ability to grow in each position is limitless
Work life balance may be the only down side but having worked in retail I’m used to the long days