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Pacific Dental Services

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Pacific Dental Services

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Pacific Dental Services Employee Reviews about "work life balance"

Updated Nov 17, 2021

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Found 116 of over 1,350 reviews

3.2
52%
Recommend to a Friend
73%
Approve of CEO
Pacific Dental Services President Stephen Thorne
Stephen Thorne
758 Ratings

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Top Review Highlights by Sentiment

Pros
  • "Good benefits and 401k.(in 126 reviews)
  • "Pay is good(in 63 reviews)
  • "Great people to work with!(in 63 reviews)
  • "Great training and points of contact for support(in 40 reviews)
  • "You get to work with some great teams and doctors and keep a continued focus on providing the Perfect Patient Experience.(in 30 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Pacific Dental Services and is not affected by filters.

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Reviews about "work life balance"

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  1. 5.0
    Current Employee

    N/a

    Nov 17, 2021 - Operations Manager in Fort Worth, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work life balance and values in the company.

    Cons

    How you accrue vacation time.

    Be the first to find this review helpful
  2. 3.0
    Current Employee, more than 1 year

    Pds

    Oct 25, 2021 - Dentist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Training , high tech updated offices

    Cons

    Low pay, no work life balance

    1 person found this review helpful
  3. 1.0
    Former Employee, more than 3 years

    shady

    Nov 14, 2021 - Operations Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You get to have your own team where you can form friendships

    Cons

    No cultural diversity . Shady when it comes to finances- you cant speak to the accountants. Unethical doctors, low wages, no work-life balance. Slow growth opportunities. Favoritism

    Be the first to find this review helpful
  4. 2.0
    Former Employee, more than 1 year

    Ops manager

    Oct 14, 2021 - Ops Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent benefits, reduced dental and health care

    Cons

    Empty promises of bonuses and pay raises, Poor work life balance, high turnover

    3 people found this review helpful
  5. 2.0
    Current Employee

    Great if your into sales

    Oct 7, 2021 - Operations Manager in Littleton, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You can have a great team if you get paired at the right office

    Cons

    Poor work/ life balance, highly focused on sales

    1 person found this review helpful
  6. 1.0
    Former Employee, less than 1 year

    Furloughed

    Oct 26, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible schedule and great work life balance

    Cons

    80% of company furloughed without notice or severance during COVID

    Continue reading
    Be the first to find this review helpful
  7. 4.0
    Former Employee

    Great Private Company

    Aug 26, 2021 - Tax Associate in Irvine, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Hours, great work life balance

    Cons

    Management is not great; turnover rate high

    Be the first to find this review helpful
  8. 3.0
    Former Employee, more than 3 years

    This position is what you make it

    Sep 9, 2021 - Operations Manager in Gallatin, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You’re able to somewhat choose your team.

    Cons

    Long days, not great work life balance, working saturdays and holidays are possible, feels like a dental sales person 50% of the time, metrics strongly pushed and some are not realistic

    Be the first to find this review helpful
  9. 1.0
    Former Employee, more than 1 year

    RUN! Believe the 5 Stars at your own risk

    Aug 31, 2021 - Assistant Office Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay was decent at first. I was demoted indefinitely with decreased pay due to Covid. Benefits are good. Met a few good people.

    Cons

    You may read this and other bad reviews about PDS, only to brush it off. You may think to yourself, you're intelligent, resilient, unbothered, and tough enough to get through all the nonsense. None of this will happen to you. I thought the same. May the odds be in your favor. I suspect the 5 Star Reviews are made by new or high-ranking employees, to improve the overall facade of PDS. However, there is such a high turnover rate because PDS is ultimately rotten to the core. Within your first week, you will be floored by the outdated, multi-program system you must learn, just to assist one patient with a simple task and get through your day. Though they are changing over to new software (EPIC). Something to look forward to. Anxiety levels are high throughout the office, due to always being short staffed (turnover), rushed/incomplete training, unrealistic expectations, chaotic work environment, lack of support, impatience, phones that ring off the hook and money hungry culture. PDS utilizes a useless, untrained Call Center for overflow calls. They will answer calls and attempt to either call the office right back, send an email without resolution or remotely overbook the schedule, while being unaware of each office’s dynamic. You will be expected to reach out to those patients to reschedule and clean up the Call Centers mess, only to be yelled at by frustrated patients. Patients are often frustrated for good reason. Mostly due to mediocre dentistry, misdiagnosis, mismanagement of their finances, claims filed incorrectly, missing crucial documentation, or insurance not filed at all. If you manage to survive a few months you will hear or experience countless broken promises and faltered plans among other things. You will encounter a mixture of good and terrible Dentist's & Managers. The terrible Dentists & Managers are allowed to be unprofessional and disrespect colleagues if they're making their projected goals ($$$). The good Dentists & Managers are professional, but miserable within the PDS construct. HR is aware of all the mess but will disclose everything you confided in them to the very same people you are complaining about. So don't bother, nothing is confidential, and nothing changes. Anything you say, can and will be held against you within their walls. So, choose your words wisely amongst colleagues. The people at the top only care about making money; not about professionalism, work environment, patient care, employee well being, work life balance etc. If you get pregnant, have to take time off or get sick, terrible things will be said about you. At some point you will hear or be told by Doctors/Management, they have a business to run and people are replaceable. If you don't have a strong sense of self, you may question your worth. Almost everyone is over stressed, over worked, undervalued and under paid; unless you're an Owner Doctor, Manager of a high grossing office, Regional Manager, Regional Investor, or the CEO. There are enough unprofessional, unethical, and alarming situations within this company to make your jaw drop. If you have ever worked in Dentistry, all of this will be apparent within your first week. So, if you're feeling desperate for a job, give it a go, but you will remember this review. I tried to warn you.

    Continue reading
    7 people found this review helpful
  10. 5.0
    Current Employee, more than 1 year

    Great company

    Jul 28, 2021 - Operations Manager in Scottsdale, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company is amazing! It’s inclusive and the ability to grow in each position is limitless

    Cons

    Work life balance may be the only down side but having worked in retail I’m used to the long days

    Be the first to find this review helpful
Viewing 1 - 10 of 116 Reviews

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Company Updates

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Pacific Dental Services

3 days ago

Careers
What's it like to work as a contracting specialist at a PDS-supported practice? Meet Alexander Raiken, DMD, Endodontist, supporting PDS-supported dental practices throughout central Florida. Dr. Raiken shares his experience working as an endodontist, including: + What he enjoys most about being an endodontist + Contracting with PDS-supported practices + His experience transitioning from residency to practicing endodontist + The mentorship he received + How PDS supports him as a contracted specialist, including steady patient referrals and technology used in the offices + The flexibility he has to enjoy his free time
Life at PDS: Through the Lens of a Contracting Endodontist
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Pacific Dental Services photo of: National Support Center
Pacific Dental Services photo of: At Braveheart 2014, PDS-supported clinicians, in partnership with the PDS Serve Foundation Mobile Dental Clinic, served over 115 patients and provided more than $62,000 in donated dentistry!
Pacific Dental Services photo of: PDS Foundation Service Trip 2019
Pacific Dental Services photo of: Our Minnesota team at their first We Serve event
Pacific Dental Services photo of: Recruiting is wild! Halloween 2019
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