Pacific Interpreters Reviews

Pros

Can work from home yeah

Cons

There is no benefits for freelancers

Pros

flexible hours, great coworkers, excellent location.

Cons

They were bought out by LanguageLine and laid off almost everyone. It's not the family company that it once was. They keep the last 20 people on staff because the PI had an excellent reputation.

Pros

Non since I worked there.

Cons

Everything. Micro management. low pay

Pros

Remote work from home , convenient.

Cons

no pay raise, no improvement

Pros

Over the phone interpretation, mostly medical, according to your own schedule. They have a lot of clients in any language and they are offering more salary than any other legit employer for working from home in this economy. I looked for a job for over eight months and found this as the best option if you want to work according to your own schedule. Even if you work somewhere, you can use up your part time working with them and they would not mind even if you stay on call an hour or log off during the hours that you have committed to. You can take a long vacation without prior notice as well. You don't have to do anything else but talk English and your other language properly and have a good quality phone line. And you don't obviously get paid a lot if you follow your own schedule but you do get more money than you expect because they have more number of clients than you would imagine.

Cons

Obviously there wouldn't be any benefits, but you don't need them if you work part time and from home do you? Some of the days are full of calls and some days, esp weekends would be cold but you were never going to depend on it as your primary source of income, were you? And I don't have much idea about the increase in rate after experience or any promotions or something. No cons really.

Pros

It was really satisfying knowing that your time was spent getting help, in the form of language interpretation, to a patient or family in what was often a stressful situation for the individual;making their life easier, and lessening their stress. I have an interest in foreign laguages and enjoyed learning more always. All zone Tri-met bus pass medical insurance.

Cons

The management, well that's another story. It was an expected and unspoken job requirement to work OT when asked and most definitely to come in to work no matter the reason. It didn't make a difference if you were contagious..didn't matter to management because the people you spread your illness to would still come into work...they don't want to lose that paycheck either, meager as it was. The management just flat out wasn't very nice. Once an email was sent around the call center from management with a request to not take bathroom breaks. The manager who authored that email underscored the request by saying that their were tons of people who would take our jobs if we didn't want them. Wow. Also, the supervisors were supposed to do "walk arounds" to basically spy on the call takers. Stand behind you and silently observe or some would actually put a hand on your shoulder or chair and somehow believe that you'd never figure out they weren't your best friend while they chatted you up AND spied on you. They would let people go in the blink of an eye, for anything. It is so hard to believe that the environment has gotten worse than it was since the company was bought out. I'm sad for those still working there.

Pros

Pacific is a mom and pop company graduating to corperate. The leads will fight for you and your job whenever you need it. They also allow you to vent, They are very personable and really good with giving recognition when needed. The importance of the job is awesome. The director of Operations started as a part time customer service agent. They pay is OK and the oppourtunity for advancement is there.

Cons

There is some super shady upper management. This is the first call center some of the upper managment has ever worked in. The center could be run way more efficiently, but due to egos, it will not. They run people ragged with overtime because they refuse to staff correctly. Borderline harass employees for Overtime...

Pros

Work from the comfort of home but it's like social isolation.

Cons

It used to be a good company to work for as freelance interpreter. They were flexible with schedules. They also paid a reasonable rate of 0.50-0.60 per minute. But Language Line Solutions bought Pacific early 2013. Now that Language Line is taking over starting Oct 2013, they are forcing freelance/ contractors to be so called "employees" and pay a ridiculously low rate of $14/hour. Not only the rate is now less than a quarter per minute ($14/60 minutes= $0.24), there will be no flexibility in schedule, no sick days, no paid vacation, no holidays. What a complete joke and disrepect to the interpreters. LLS has a revenue of 300 million per year, yet they treat interpreters like cheap labor. Does it make sense that they charge $2.5 - $3.9 per minute and pay interpreters $0.24 a minute? Such a greedy company. Good bye Pacific Interpreters and LLS, you're not the same company with quality interpreters anymore. Many of us are leaving.

Pros

The thing I did like was the job of connecting medical personnel with interpreters. It felt good to be able to help those who had a hard time communicating and for the medical personnel to be able to help their patients get well.

Cons

This is an unhealthy environment to work in. Some employees are afraid to speak up and/or ask questions. It's sad that you can do your best at the job and ask questions along the way and end up being let go. The way I was treated by a manager because I wanted to talk because I didn't get an answer why some things took place was surprising. I felt bullied and humiliated. Never did get to tell my side. Was stopped. I needed the job and was being monitored with very good data accuracy. So was shocked at the end of 90 days that I was let go. A real hardship for me right now.

Pros

Use to be a wonderful place to work . Workers were appreciated. Company went downhill when the owner sold the company to the highest bidder then got even worse each time they sold it from there on out. Put illiterate people in charge of the workers that had been there longer then them. Simply because they were tattle tales and loved seeing people fired. Actually saw one supervisors eyes light up and act gleeful when one poor soul was fired.

Cons

Company went to hell when they hired back stabbers for supervisors and people that were afraid to report things to upper management. Whistleblowers were wasting their time.