Pacific Interpreters Reviews | Glassdoor

Pacific Interpreters Reviews

Updated April 27, 2017
35 reviews

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35 Employee Reviews

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  1. Helpful (2)

    "Great work but terrible morale and environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Portland, OR
    Former Employee - CSA in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pacific Interpreters full-time (More than a year)

    Pros

    It was really satisfying knowing that your time was spent getting help, in the form of language interpretation, to a patient or family in what was often a stressful situation for the individual;making their life easier, and lessening their stress. I have an interest in foreign laguages and enjoyed learning more always. All zone Tri-met bus pass medical insurance.

    Cons

    The management, well that's another story. It was an expected and unspoken job requirement to work OT when asked and most definitely to come in to work no matter the reason. It didn't make a difference if you were contagious..didn't matter to management because the people you spread your illness to would still come into work...they don't want to lose that paycheck either, meager as it was. The management just flat out wasn't very nice. Once an email was sent around the call center from management with a request to not take bathroom breaks. The manager who authored that email underscored the request by saying that their were tons of people who would take our jobs if we didn't want them. Wow. Also, the supervisors were supposed to do "walk arounds" to basically spy on the call takers. Stand behind you and silently observe or some would actually put a hand on your shoulder or chair and somehow believe that you'd never figure out they weren't your best friend while they chatted you up AND spied on you. They would let people go in the blink of an eye, for anything. It is so hard to believe that the environment has gotten worse than it was since the company was bought out. I'm sad for those still working there.

    Advice to Management

    Have a heart. Appreciate your employees and show them some respect.


  2. Helpful (2)

    "If you like Abusive management and crap pay go for it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Portland, OR
    Current Employee - CSA in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pacific Interpreters full-time (More than a year)

    Pros

    They will hire anyone - It's a job with a paycheck to barely may your bills. You get a public transit pass. health insurance

    Cons

    Management loves to pull you into offices and treat you like your a dog. pays you barely over minimum wage. A very mind numbing job. Its what you do when nothing else is hiring. Leads don't stand up for you anymore. once the company sold it went down the drain from a mom and pa center to a horrible place. lets start with the current Moral there is none. positivity none. OT is there you will be harassed too do OT. If you get sick forget about it. If your kids are sick you'll get \called in to cover if your on vacation they call you to come in to cover OT.

    Expect to see people yelling at one another. This starts int e call center management they will yell and publicly humiliate.. There is a culture of fear here that is fostered by this style of communication. If you want to work in a highly professional environment, this isn't it.

    Attendance policy here is a joke, it is designed to ensure that there is always an agent to answer a call, there is no regards for illness. Sick? Too bad, come in or take a point. I saw so many good agents have to leave because the attendance policy forced them into a schedule they couldn't work. Which makes for people coming in when they are sick causing everyone else to get sick I couldn't tell you how many people I've seen puking in the bathrooms.

    Filthy environment, management is frequently no where to be seen during busy hours of the day, management is commonly ignorant, computers are frequently dysfunctional and freeze when inbound calls get busy.

    way to much negativity ' i will stop here as it just aggravates me the more i think of the place

    Advice to Management

    Review the call center department it has a high turnover rate. In this economy, people really have to be unhappy to leave a steady job. Consider that you might have a leadership problem.

    Your employees are not happy. Deliver what your clients expect (and pay for) in their contracts. Pay people what they are worth, and work to keep your employees who are actually doing the majority of the work. Also figure out some sort of career advancement program/path. expectations.

    Fix the network and servers and the programs you use. Stop blaming the employees for your failure to have a proper working call center. your switches fail to function with such a high call value. stop bring on client you until you can handle the work load.


  3. Helpful (1)

    "Pacific Interpreters is not a good company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Omaha, NE
    Former Employee - CSA in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pacific Interpreters full-time

    Pros

    There are no good reasons to work here.

    Cons

    Pacific Interpreters was recently purchased by Language Line. The two companies have a combined annual revenue of $300 million. Yet, the first thing Language Line did was slash CSA salaries by $45 per month by refusing to pay for CSA parking. It is $82.50 per month and Pacific Interpreters used to reimburse their employees for half of that - or $45. Now, CSAs must pay the entire parking fee of $82.50 every month - from an hourly salary of barely $10. If you want to work someplace where you will be treated well, this is not the place for you.

    Advice to Management

    You are taking money from the poorest paid employees in the company every month. Shame on you!


  4. Helpful (1)

    "Excellent Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Recommends
    No opinion of CEO

    Pros

    Pacific is a mom and pop company graduating to corperate. The leads will fight for you and your job whenever you need it. They also allow you to vent, They are very personable and really good with giving recognition when needed. The importance of the job is awesome. The director of Operations started as a part time customer service agent. They pay is OK and the oppourtunity for advancement is there.

    Cons

    There is some super shady upper management. This is the first call center some of the upper managment has ever worked in. The center could be run way more efficiently, but due to egos, it will not. They run people ragged with overtime because they refuse to staff correctly. Borderline harass employees for Overtime...

    Advice to Management

    Learn how to do your job more efficiently. You are not maximizing profits they way you could be. Understand that your employees (especially since it is a small(ish) call center, are your bread and butter. Also, When your upper managment staff POINT BLANK lie, and you are aware of it. Take care of it immediately, upon hiring you all express that this is an "at will" employment. Handle your business like you run a corperation, not like its a back yard operation.


  5. Helpful (2)

    "Only option to work as a contractor"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in Scottsdale, AZ
    Current Employee - Interpreter in Scottsdale, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Schedule flexibility, as a contractor you are your own boss, you work when you wnat, though they call you sometimes in the middle of your free time to ask you to log in because they cannot ahndle their call volume, go and figure who is going to say "no" to more money?

    Cons

    There is no career development, a lot of talk, they say the do train you, but they can't it would be illegal if they did. There is a lot of politics in this place, it is a good gig for the time being. No cost to the interpreter but no gain either...

    Advice to Management

    MAke interpreteers employees they you can train us, then you can BS everybody out there.


  6. Helpful (2)

    "Don't Work Here"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Portland, OR
    Current Employee - CSA in Portland, OR
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Helping people who need medical care and don't speak English.

    Cons

    Don't bother getting sick and thinking you'll still have a job. Not even a few days with the flu. You won't get any raises even with good performance. Family dies? Prepare to be harassed. Prepare to be harassed daily to work overtime, and prepare to be bullied too. The pay is very little.

    Advice to Management

    Become human.


  7. Helpful (4)

    "It is a horrible place to work, a desperation job."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Portland, OR
    Current Employee - CSA in Portland, OR
    Doesn't Recommend
    No opinion of CEO

    Pros

    The only good reason I can think of to work there is to get a paycheck.

    Cons

    The pay is bad, so you will have to work massive amounts of overtime, and they will want you to. They will beg and coerce you to work overtime, daily ask you to work thru your lunch. That will leave you feeling too sick and tired sick and tired to do an already exhausting job of taking one call after another and speaking as fast as you can all day (and night) long. Then they'll fire you if you get sick. No social conscience whatsoever.

    Advice to Management

    Become human and stop treating CSA's like something to be scaped off the bottom of your shoe.


  8. Helpful (3)

    "Best place to work for a medical interpreter from home"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gujarati Over the Phone Medical Interpreter in Portland, OR
    Current Employee - Gujarati Over the Phone Medical Interpreter in Portland, OR
    Recommends
    Approves of CEO

    Pros

    Over the phone interpretation, mostly medical, according to your own schedule. They have a lot of clients in any language and they are offering more salary than any other legit employer for working from home in this economy. I looked for a job for over eight months and found this as the best option if you want to work according to your own schedule. Even if you work somewhere, you can use up your part time working with them and they would not mind even if you stay on call an hour or log off during the hours that you have committed to. You can take a long vacation without prior notice as well. You don't have to do anything else but talk English and your other language properly and have a good quality phone line. And you don't obviously get paid a lot if you follow your own schedule but you do get more money than you expect because they have more number of clients than you would imagine.

    Cons

    Obviously there wouldn't be any benefits, but you don't need them if you work part time and from home do you? Some of the days are full of calls and some days, esp weekends would be cold but you were never going to depend on it as your primary source of income, were you? And I don't have much idea about the increase in rate after experience or any promotions or something. No cons really.

    Advice to Management

    Good job guys... A great social healthcare work plus generating so many jobs and helping the country and people in a tough time. Happy to be working with you guys!


  9. Helpful (1)

    "Great Company - low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    No opinion of CEO

    Pros

    Great place to work. Great people. Performing a much needed service

    Cons

    salarys need to be raised - can find higher paying jobs in the area


  10. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The work, the people, and the service they provide is great.

    Cons

    Upper management creates a negative culture.


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