Pacific Pulmonary Services Reviews | Glassdoor

Pacific Pulmonary Services Reviews

Updated August 9, 2017
139 reviews

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2.6
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Josh Parnes
6 Ratings

139 Employee Reviews

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Pros
  • Forward thinking corporate and management team, cares about great patient care and employee engagement (in 7 reviews)

  • There are/were some really great people in the field and at the Corporate Office (in 5 reviews)

Cons
  • I spoke with upper management on many occasions about concerns of potential layoffs at my facility (in 7 reviews)

  • micro manage and ver high turnover (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Great things are afoot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bakersfield, CA
    Current Employee - Anonymous Employee in Bakersfield, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pacific Pulmonary Services full-time (Less than a year)

    Pros

    Forward thinking corporate and management team, cares about great patient care and employee engagement. Lots of room to grow as there are many opportunities as things change and evolve. A great place to jump in with both feet and put your footprints on something that will make a difference!

    Cons

    A few new processes and systems that are being developed or fine tuned can make for a lot of changes at once - calls for resiliency and a great attitude! Nothing bad about that unless you don't embrace change.

    Advice to Management

    Continue the momentum!


  2. "PPSC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Assistant in Bakersfield, CA
    Current Employee - Warehouse Assistant in Bakersfield, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pacific Pulmonary Services full-time (More than 3 years)

    Pros

    Good Job care about hard work

    Cons

    not a huge company dnt pay alot

  3. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Technician in Bakersfield, CA
    Former Employee - Pharmacy Technician in Bakersfield, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Pacific Pulmonary Services full-time (Less than a year)

    Pros

    felt family oriented at least for me.

    Cons

    company was not honest with employees.


  4. Helpful (1)

    "Gutted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Compliance in Novato, CA
    Former Employee - Compliance in Novato, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pacific Pulmonary Services full-time (More than 8 years)

    Pros

    There are/were some really great people in the field and at the Corporate Office. Well, there were on 4/28 when I was laid off. I'm sure it's just a skeleton crew now.

    Cons

    Lack of respect for tenured employees, lack of vision for the company as a whole. After 10 years of service I was let go without even a handshake. I had been told multiple times by C-level employees that I was a critical part of the company, and that the work I had done was integral to the company's success. New owners saw me as a line item on a budget and reduced my department by 2/3 with the stroke of a pen.

    Advice to Management

    Honor your employees and your obligations to Medicare and ACHC, or you will find that you bought something without much value.


  5. Helpful (1)

    "reports, customer services, billing paperwork"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Service Representative in Lexington-Fayette, KY
    Former Employee - Account Service Representative in Lexington-Fayette, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pacific Pulmonary Services full-time (More than 5 years)

    Pros

    The job itself was a great. My job was to find out what was needed to get paid for accounts that were not billing or about to stop billing while making sure the patient had everything they needed.

    We talked to patients, doctor offices, insurance companies, other in-company locations and 3rd party companies all over the country. I built relationships with all parties to retrieve what was needed to make goal. The job itself and the patients were awesome and I really did enjoy it which is why i was there for almost 7 years.

    Cons

    The company lacked leadership, communication and universal training. There is a difference in supervising and being a real leader. Most of those who were managers didn't have the leadership qualities and the very few that did were treated like garbage and forced to pick up the slack from others. It wasn't just in my location but company wide. Telling people to work faster and do a better job, but yet have never done my position. How can you tell someone how to do the job if you have never done it before?
    Some of the managers, sales reps and center reps did some really unethical things that altered numbers in their favor.
    Communication and organization was a joke. With today technology there should have been no excuse for how sloppy information was passed around. Training, (not speaking about official trainers) but rather training was crap and if you were under a bad supervisor then good luck. Because of the negligence of fake leaders, it resulted in massive lay offs and the parent company selling Pacific Pulmonary to an investment group Quadrant who fired most of the employees.
    We had no notice, they showed up and said today is your last day, all benefits end today, you get one paycheck as a "severance" regardless of how many years you have been with the company and get out. The way the entered in the "severance" caused issues with our unemployment and some people, over a month and a half later still have yet to get their unemployment checks.

    Advice to Management

    Be an actual leader, talk and understand the job of the lowest level employee. A real leader actually listens and works with people side by side. CEO should be in the mail room helping out once in a while or get on the phones themselves and talk to their customers. If there is a deadline or high queue then a manger, director, GM or supervisor should jump in an account or on the phone and help out. I know it can be done and understand a higher lever position is stressful but I have worked with real leaders and it can be done.


  6. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in San Leandro, CA
    Current Employee - Supervisor in San Leandro, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The patients are the real plus for this job. Wage increase to stay on board. Decent pay but with lots of changes. New owners seem to know what to do financially with the business.

    Cons

    Changes. Managers remaining have to deal with patient dissatisfaction more. Patient Needs not being able to be met due to drastic changes. Too much work

    Advice to Management

    Patients should be number 1


  7. "Patients no long matter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pacific Pulmonary Services full-time (More than a year)

    Pros

    There are absolutely no pros about working for this company

    Cons

    Patient care has gone out the window. Company no longer cares about helping sales retain referral sources, has left the field with skeleton staff with management who has absolutely no experience. New management requires field reps to adhere to unreasonable time management, micro manages, and is degrading to the employees-to the point where they feel like they need to work off the clock to provide patients with the assistance they need. There are continuous requests to compromise integrity when that is one of the company's "core" values. This company is a joke now.

    Advice to Management

    Remember that Pacific Pulmonary USED to be one of the best in the business providing patients with the best customer service and access to local reps. The new process does not help senior citizens who do not understand a centralized phone system where they have to sit on hold for 30 minutes or leave a message and never get called back.

  8. "A/R collections Represenative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - A/R Collections Re in Bakersfield, CA
    Current Employee - A/R Collections Re in Bakersfield, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Pacific Pulmonary Services full-time (More than a year)

    Pros

    One of PPS Phrase is " put family first" they are very flexible with family emergency and working around our schedule when a day off is need. I am able to come to any Manager, Supervisor and lead in our outside of my department and are willing to help with any situations I might have.

    Cons

    Wages are below working skills and no cost of living raise is ever considered

    Advice to Management

    Review of competitors wages in area and same field of business


  9. "Lack of communication"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Lack of communication within this company is what makes it hard to go to work everyday. Everyone makes up their own rules but don't give anyone a chance if they make the same mistake as the previous employee.

    Cons

    All cons only good thing is your co-workers that works with you. We work as a team but sometimes even that it not enough to get the job done. You have a lot of work and are expected to do the impossible.

    Advice to Management

    None because they wouldn't take it anyway.


  10. "Misleading"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Care Coordinator
    Former Employee - Patient Care Coordinator
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pacific Pulmonary Services full-time (More than a year)

    Pros

    Good environment. Good team atmosphere.

    Cons

    Company going through a number of changes currently and after acquiring new management, a number of layoffs were performed nationwide.

    Advice to Management

    Listen to the difficulties the sales people have to go through so you can improve the way of doing business.


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