Pacific Pulmonary Services Reviews | Glassdoor

Pacific Pulmonary Services Reviews

Updated March 27, 2017
128 reviews

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128 Employee Reviews

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Pros
  • Forward thinking corporate and management team, cares about great patient care and employee engagement (in 6 reviews)

  • The corporate office appreciates and incorporates feedback from employees at every level of the company (in 4 reviews)

Cons
  • I spoke with upper management on many occasions about concerns of potential layoffs at my facility (in 7 reviews)

  • micro manage and ver high turnover (in 6 reviews)

More Pros and Cons

  1. "Not working"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative III in Lexington-Fayette, KY
    Former Employee - Customer Service Representative III in Lexington-Fayette, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pacific Pulmonary Services full-time (Less than a year)

    Pros

    Great job, people. Good pay

    Cons

    Too much lay offs. Not entirely truthful about company

    Advice to Management

    Try not laying good workers off.p


  2. Helpful (2)

    "Place needs culture change from senior management - review only applies non-hourly workers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Novato, CA
    Current Employee - Anonymous Employee in Novato, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pacific Pulmonary Services full-time (More than a year)

    Pros

    If you want a job where you sit and make a decent salary without achieving much, this is the place for you.

    Cons

    Lack of transparency, from time to time you really wonder where people go. For example, I have not seen our CFO for a really long time only to find out that she's been let go much later. IT is complete mess, leadership there is virtually non-existent in terms of both development and help desk.

    Advice to Management

    Please get a solid vision plan and not a go there because you feel like it plan and turn the opposite direction half way there because you suddenly decided that wasn't a good strategy out of your guts.


  3. "Not a place to work in the High Desert"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Care Coordinator in Victorville, CA
    Current Employee - Patient Care Coordinator in Victorville, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Pacific Pulmonary Services full-time (More than 3 years)

    Pros

    They pay well for the high desert and they have wonderful employees. Location was local for me to commute to.

    Cons

    No opportunity here. They lost the Medicare bid so there is no sales opportunity with this company in this area.

    Advice to Management

    With the loss of Medicare this job became beyond difficult. There was always the problem of PPS not taking enough insurances.


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  5. Helpful (2)

    "Was a great place to work, before all the good Leadership Team jumped ship."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Billing Auditor in Bakersfield, CA
    Former Employee - Medical Billing Auditor in Bakersfield, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pacific Pulmonary Services full-time (More than 5 years)

    Pros

    Move up quickly as long as management likes you.

    Cons

    Your ideas and concerns aren't taken seriously. They will ask you to do things that are unethical.

    Advice to Management

    Listen to your employees, try to understand where they're coming from.


  6. Helpful (3)

    "Four Words: myopic, draconian, provincial and impoverished"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Novato, CA
    Former Employee - Administrative Assistant in Novato, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pacific Pulmonary Services full-time (Less than a year)

    Pros

    Nice location for Corporate HQ in Novato. Nice office space in HQ.

    Cons

    The four words I would use to describe Pacific Pulmonary’s culture are: myopic, draconian, provincial and impoverished. I estimate line and mid-management staff are paid 20-25% below the general labor market. Teams are stretched so thin that salaried people work 10-12 hours a day and rarely take vacations. Director level and above staff, however, appear to work eight hours a day. There is tremendous hypocrisy between what management requires of staff and how they themselves perform. IT infrastructure is outdated and help desk support is non-existent. There is no orientation program, no on boarding program and no one has any bandwidth to even take on those functions and roles informally. Everything is trial and error and hunt and peck learning. Management takes a command and control style approach to managing because they have nothing positive to offer staff to incentivize and motivate them, so they resort to more negative approaches to keep people at their desks and working. Friends and acquaintances that applied to and interviewed for positions there are not communicated with appropriately in the process. As one friend of mine said who interviewed there, “I was not impressed.” Also worth mentioning, there’s a revolving door (not a surprise), low morale (understatement) and the fact that people don’t really talk to each other at all.

    Advice to Management

    Get into 21st Century management practices. Open your eyes, ears, minds and hearts. If the business can't be saved then close it down with some compassion. If it is to be saved it is because you stopped treating your staff like assembly line workers in the 19th century and started treating them like the creative talented contributors so many of them are.


  7. Helpful (1)

    "PPS was a good place to work but has many industry challenges"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Care Coordinator in San Francisco, CA
    Former Employee - Patient Care Coordinator in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pacific Pulmonary Services full-time (More than 3 years)

    Pros

    The people, the benefits, and you get to help people. If you do your job, you are okay and may even be recognized. It was always a very fair company to me. They seem to get alot of bad reviews but there were alot of layoffs in the past 2 years so that may be a contributing factor.

    Cons

    Commission became harder to make with all the new Medicare laws. It is definately not the best place in the world to work, but you could do alot worse. It's not that I do not recommend the company, I don't recommend the industry.

    Advice to Management

    Listen to the field and if you say things are going to happen or change, make them happen faster.


  8. Helpful (2)

    "Positive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Coordinator in Novato, CA
    Current Employee - Finance Coordinator in Novato, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pacific Pulmonary Services full-time (More than a year)

    Pros

    Great area to work in, Novato CA. The weather is great weather

    Cons

    Company culture is constantly adapting, makes it a fast past environment that requires a faster learning curve.

    Advice to Management

    None


  9. "Once growing company, past its prime with no leadership or inspiration for employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Staff in Novato, CA
    Former Employee - IT Staff in Novato, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pacific Pulmonary Services full-time (More than 5 years)

    Pros

    Caring, devoted and fun loving people. Good benefits package, pay and incentive. Flexible and compassionate when there are family needs or a personal crisis.

    Cons

    Managers, directors and VP's are highly skilled and competent folks when it comes to their areas of expertise, but they have absolutely no leadership or people skills. Unreasonable and untimely requests are made that will interfere with your personal life and you will need to change your plans, even if you have previously made commitments and paid for them. If you don't you will be given the cold shoulder. Communication through out the company is poor and so is HIPAA compliance. They have meetings where they tell you things are turning around and then they have another round of lay offs. The company has also been under investigation by the FBI for over 2 years and no one will say why or when it will end.

    Advice to Management

    Hire more workers and less chiefs. Require that all managers and above either have a background in transformational leadership or start providing training for this. Telling people to get it done with less or else is not the way to get optimal performance from your employees.


  10. "Medical Device Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PCC in Chicago, IL
    Former Employee - PCC in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pacific Pulmonary Services full-time (Less than a year)

    Pros

    Autonomy to get job done...

    Cons

    Lack of stability in management, too much change

    Advice to Management

    Revamp management team and provide solid foundation for employees to build upon


  11. "A lot of change, can they turn it around?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mid Level Manager in Novato, CA
    Former Employee - Mid Level Manager in Novato, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pacific Pulmonary Services full-time (More than 8 years)

    Pros

    PPS provides services to chronically ill respiratory patients, as the population ages the need for these services will only increase. The company has a history of growth and success and maintains a reputation for delivering good service to and taking good care of patients.

    Cons

    The industry is at the forefront of the changes to the healthcare marketplace. Reimbursement for the services they provide have been reduced by over 50% in the past 7 years, and there is no way to know if they have reached the bottom. This change has led to staff reductions of over 33% (1500+ to less then 950) and a new management team. The new management team members have little experience in the DME industry and appear to be without a plan beyond cutting expenses and hoping (remember hope as a strategy?) the remaining field managers can find a way to increase sales while continuing to eliminate headcount.

    Advice to Management

    Without a unified strategy the company would seem to have little chance of success. I would develop and present a plan forward that includes services beyond oxygen, sleep and medications. The team needs to know what will make the company different and what role each person can play. Give the team a reason (beyond Sr management's turnaround bonuses) to stay and help make PPS successful again.

    This site must also be updated, Chris Kane left the company in mid-2013 and Jane Thomas, the former VP HR is now the CEO.


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