Pacific Retirement Services Reviews | Glassdoor

Pacific Retirement Services Reviews

Updated Sep 13, 2019

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Found 51 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
47%
Recommend to a Friend
64%
Approve of CEO
Pacific Retirement Services CEO Brian McLemore (no image)
Brian McLemore
12 Ratings
Pros
  • "(in 2 reviews)

  • "Free access to on site gym and spa(in 2 reviews)

Cons
  • "There are NO TIPS if you work in the Dining department as a server(in 3 reviews)

  • "Dining Services Department has a high turnover(in 3 reviews)

More Pros and Cons
  1. "Admissions Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Admissions Coordinator in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pacific Retirement Services full-time for more than a year

    Pros

    Great Pay, Collaborative Environment, Challenging Opportunity for Growth, Exceedingly Supportive Management, Creative and Fun, GREAT {Employer Paid} Benefits, Employee Meals / Great Food, Subsidized Bus / Ferry

    Cons

    You get attached to residents, work in healthcare can be challenging, commute can be tough at times, but the positive environment offsets any negative.

    Advice to Management

    Open additional parking to employees

    Pacific Retirement Services2018-09-04
  2. "Like working with Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Pacific Retirement Services full-time for more than a year

    Pros

    Supportive of life work balance Sensitive to Resident needs Open to suggestions for change Resident comes first

    Cons

    Growing pains can be difficult sometimes

    Pacific Retirement Services2019-09-13
  3. "Nothing outstanding about this company"

    StarStarStarStarStar
    Current Employee - Resident Assistant 
    No opinion of CEO

    I have been working at Pacific Retirement Services full-time for more than a year

    Pros

    The benefits are alright for eligible employees: life, dental, vision, and health

    Cons

    For an assisted living, the level of care is far beyond what it should be. Many patients need lifts, have ostomies, g-tubes, and catheters. Staffing is always an issue, not enough staff to properly care for patients.

    Advice to Management

    Listen to the complaints brought up by the staff that work on the floor.

    Pacific Retirement Services2019-08-18
  4. "Elm fork"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Dishwasher in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Pacific Retirement Services part-time for less than a year

    Pros

    Ok hours Easy work Flexible Good co workers

    Cons

    Too hot Ok pay for work

    Pacific Retirement Services2019-06-07
  5. Helpful (2)

    "No words"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Dietary Aide in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pacific Retirement Services full-time for less than a year

    Pros

    The Residents, the Residents and THE RESIDENTS.

    Cons

    Management disorganized. They advertise work schedule to be occasional weekends and some holidays but force some employees to work every. If you have to go to HR about anything they treat you as if you were bothering them. Lots of rudeness and bulling going on.

    Advice to Management

    Send in undercover corporate employees to your communities. As

    Pacific Retirement Services2019-01-18
  6. "Great place but understaffed"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Pacific Retirement Services part-time

    Pros

    People were amazing to work with--very friendly environment

    Cons

    There were always uncovered/open shifts--was constantly being asked to come in/cover shifts

    Pacific Retirement Services2018-10-24
  7. Helpful (1)

    "Environment"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Medford, OR

    I worked at Pacific Retirement Services full-time for less than a year

    Pros

    Great things for the residents to do.

    Cons

    Management needs to listen to us more

    Pacific Retirement Services2018-09-06
  8. Helpful (1)

    "Could a, would a, should a"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Nurse Manager 
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Pacific Retirement Services full-time for less than a year

    Pros

    Residents are nice and and respectful to employees.

    Cons

    Management are sneaky and conniving. Employees are not respected. Medical issues of employees not taken seriously. Rogue valley Manor is run with a lot off hush hush style. You can get away with murder as long as you're willing to give up your freedoms.

    Advice to Management

    I was warned before starting of the reputation of this company in the Valley. Wish I would have listened. The HR department is not trustworthy. They are there for the corporation not the employees. Maybe the manor employees should look at becoming union so there are some protections there for them.

    Pacific Retirement Services2018-07-06
  9. Helpful (3)

    "Corporate Needs to Consider a More "Valued Employee" Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Food Server in Portland, OR
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Pacific Retirement Services full-time for more than 5 years

    Pros

    More than enough hours. Access to on-site gym and spa. Free transit pass. Good healthcare. Good job to have for students.

    Cons

    In some departments, the hours are not full 8 hours. So to get full-time, you have to work 2-3 doubles a week. The job deals with retirees, typically over the age of 80 who are not the easiest to offer service to. It can be mentally draining on any employee. There are NO TIPS if you work in the Dining department as a server. While you do make more than minimum wage, it can still be seen as not enough in comparison... to what servers CAN make for doing the same job. Since there are no tips, it's difficult for the company to hire experienced strong servers since they know they can make more in tips elsewhere and not have to work doubles. So the company typically hires inexperienced servers who ultimately take too long to train and bring up to speed, which then leads to seasoned servers picking up the slack, doing extra work and getting paid the same as everyone else while probably pulling a double. So now you have a bunch of young, first time job/first time serving employees who are going to school, don't necessarily need the hours and therefore care less about their job. The perks for these employees are limited... to a buss pass. They are young enough to stay on their parents health plan... and who cares about a 401k at that age? So what exactly are all the great benefits offered to the only demographic the company seems to be able to hire? $2 food that the kitchen was otherwise going to throw out because its 1-2 days old. On "Employee Appreciation Week" the administrative team and some of management, serves the food at the employee bbq... Guess who has to clean it up? A regular hourly employee.

    Show More

    Advice to Management

    My point to all of this is, PRS needs to REALLY reevaluate how much their employees mean to them and how they can better articulate that appreciation. Right now, the company culture is "the customer(resident) is always right" and employees are lead to believe that they must go above and beyond for the resident. There's nothing wrong with that. But a happy employee leads to better service and a happier resident. ... You can't just offer a 401k and a decent healthcare plan but then only hire children and say you have "great benefits". My advice? Offer better wages. Find partnerships with companies such as Nike, Adidas or Columbia that offer discounts to the employees. An employee is likely to put up with A LOT more if the wages compensate for the kind of treatment they endure at an establishment such as this. Management needs to be on the same page. Rules change almost on a weekly basis because no one is ever on the same page, yet the employees are reprimanded regularly for not being consistent. GET A BETTER SCHEDULING SYSTEM. This is a HUGE COMPANY and they are still using EXCEL SPREADSHEETS to schedule employees and then they revise the schedules sometimes without warning! I know this an issue at multiple locations. PRS needs to crack down on its management team across the board and figure out ways to truly show some much needed employee appreciation.

    Show More
    Pacific Retirement Services2018-05-02
  10. Helpful (2)

    "Could be a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Pacific Retirement Services full-time

    Pros

    Beautiful facility, friendly staff, nice residents

    Cons

    Unrealistic staffing ratios that results in unsafe practices

    Pacific Retirement Services2018-04-13
Found 51 reviews