Pacific Software Publishing Reviews | Glassdoor

Pacific Software Publishing Reviews

Updated March 8, 2017
16 reviews

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2.4
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Pacific Software Publishing President &CEO Mayumi Nakamura
Mayumi Nakamura
10 Ratings

16 Employee Reviews

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  1. "A great stepping stone in your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Bellevue, WA
    Current Employee - Software Engineer in Bellevue, WA
    Recommends

    I have been working at Pacific Software Publishing full-time (More than 3 years)

    Pros

    Fun coworkers, occasional free snacks, nice office, ping pong table, massage chair, good health insurance.

    Cons

    Low pay, high turnover rate


  2. Helpful (2)

    "R&D"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pacific Software Publishing (More than 3 years)

    Pros

    Great environment to grow and have a lot of creative control on projects. Excellent medical benefits package. Regular monthly catered lunches, and random treats in the office a plus.

    Cons

    Compensation isn't the best and as a result turnover rate is fairly high. Annual employee review process needs to be updated. The Japanese business atmosphere might be hard for some to adjust to.

    Advice to Management

    Review employee performance more regularly. Compensate employees based on their improvement, commitment to the company and achievements; hopefully you'll lose fewer good employees because they feel undervalued.


  3. Helpful (3)

    "Wonderful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Documentation Team Assistant in Bellevue, WA
    Former Employee - Documentation Team Assistant in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    This is a great company for starters who need to get SOMETHING on their resumes. This company teaches beginners how to deal with extreme stress, dysfunction and name-calling. This is a great place to grow thick skin. Most people cannot tolerate the work environment and the disrespect and eventually leave.

    Cons

    dysfunctional, antiquated system, rude to employees, overwork their employees, have no empathy for employees, no recognition given to the underdogs who do all the work

    Advice to Management

    Grow up, study what other successful companies do and how they treat their employees. This is NOT Japan! Here, we value our employees and respect them. The president of this company is not people-friendly at all.


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  5. Helpful (3)

    "Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Bellevue, WA
    Former Employee - Software Engineer in Bellevue, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Pacific Software Publishing full-time (Less than a year)

    Pros

    - Great coworkers
    - Flexible work hours (must be in the office between 10am-5pm)

    Cons

    - Poor management
    - Low product quality
    - Low salary
    - Occasional harassment from the higher management

    Advice to Management

    Treat your employees nice


  6. Helpful (2)

    "A tripping stone that will lead to a stepping stone (fingers crossed)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Developer in Bellevue, WA
    Former Employee - Web Developer in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Pacific Software Publishing (Less than a year)

    Pros

    My same level coworker were really nice. The company bought lunch on a some what regular basis. I got to "head" whole projects at entry level (however they are expecting a one person developed product to compete with gmail...)

    Cons

    The owner regularly screams and yells at people. People get fired for stupid reasons. Strange rule. Dog puke and poop on conference tables. Dress their view of business casual or get fired (and they won't let you enter the building, this happened to a new hire on their first day...)

    Advice to Management

    Be nice to people. Stop acting a holy emperor.


  7. Helpful (3)

    "Meant as a Stepping Stone Only"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Solutions Sale Support/Support Technician in Bellevue, WA
    Former Employee - IT Solutions Sale Support/Support Technician in Bellevue, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Pacific Software Publishing full-time (More than a year)

    Pros

    Insurance is completely paid by company and the plans themselves are excellent (even compared to large companies). Dogs are always welcome and there are plenty of treats everywhere. Building is nicely maintained. Monthly company lunches (and other miscellaneous foodstuffs) are provided and they always make sure all locations are included. They will give you work not given to less experienced employees at other companies so it is a great place to get experience and learn new things. Many people that have worked here have been able to build up their resume and skill sets that have launched them into other amazing opportunities.

    Cons

    Even though there's not much overtime the psychological toll this company takes on you will take over your whole life. Pay is low. Founder and CEO's dogs are treated better than employees. There is no documentation or records of anything so you have to do everything from scratch, but when you do it differently, you get punished. Turnover is frequent and consistent. Do not speak up and do not argue because you will be shot down, or they will say yes but not implement anything, or they will yell at you. Logic and reason do not fly at this company. Problems with products and services happen regularly. There is a lot of public shaming and pointing fingers when attention should be directed at the problem. They do not believe in resolving the root cause and only apply band-aids to symptoms. That is partially due to lack of resources (human and otherwise) but mostly because employees are busy trying to complete assignments given on a whim to please the top but are not constructive to business or progress. Management for non-dev teams do not have the technical knowledge necessary to do their jobs at a company that sells hosting and other web-based services. Real leadership skills are a rarity as most managers are only concerned about keeping themselves safe in all the politics and calming the top down to survive yet another day. Conditions drastically improve depending on the team and physical vicinity to certain offices. Not all communication is in English and in most cases not understanding will work to your favor; but if there is something you were supposed to be aware of but the only communication was not in English (or non-existent), it is still your fault.

    That said, day-to-day operations are not always as horrifying as described above. However, the underlying principles the company is built on (whims, petty pride, public shaming, placing blame, saving your own butt, lack of transparency, curing the symptom, micromanagement, favortism) become apparent quickly.

    Advice to Management

    Be more open to change. Just because you have always done it that way does not mean it is the best way. Respect your employees as human beings and treat them as such. Listen to them because you have a lot of great people who have great ideas. Do not let your pettiness or pride get in the way of business or general progress. Educate your managers not only in technical aspects but in your products as well as general management/leadership principles and practices. Empower your employees to do their jobs and give positive reinforcement when it happens.


  8. Helpful (4)

    "It was a mass of confusion, lack of good management, good documentation and lack of knowing what makes a Datacenter work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pacific Software Publishing full-time

    Pros

    With few exceptions, the employees were nice and courteous. The CEO and Owner seems to generally care about the company.

    Cons

    The CEO and other management haven't a clue how to handle IT from a logistics, security or even from a "publishing" standpoint (via the Unified Process). While the CEO and owner cares about the company, they do not care about the employees in the same way. You are treated like a cog in a wheel, a pedigree pet that they feed to keep you for your production value maintaining the status quo and not as a contributor to attempt and improve the success of the company.

    Turnover is way too high (The longest person in their Data Operations Center was there only slightly over a year) Lots of Different system platforms from Windows 2000 on up to 2012. Lots of linux systems that span 2 decades with no standardization.

    Advice to Management

    Management needs to pay people better, respect the employee's knowledge and contributions.


  9. Helpful (1)

    "Transition Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Technician in Bellevue, WA
    Current Employee - Support Technician in Bellevue, WA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Pacific Software Publishing full-time (Less than a year)

    Pros

    Great Benefits, Workout room with treadmills, bowflex and ping-pong. The primary datacenter is one of the nicer buildings I've worked in. Headquarters are quiet, with well trained tiny dogs running around a lot. Company sponsored meals monthly, as well as periodic barbeques and outings. In general, the benefits are what make the company. It also participates in multiple charitable contributions every year. The buildings are clean and well maintained. There is a strong Japanese culture within the company, with many employees and both executives being native Japanese speakers

    Cons

    The management tends to be slightly confused at times, it is difficult to get increases, and the turnover rate is very high. . The Japanese Language gap often leads to gaps in communication and most company policies, customer information and server details remain undocumented though they are actively working to fix this. I had a poor experience personally, but many have done well.

    Advice to Management

    If one does not know to which port one is sailing, no wind is favorable.
    Lucius Annaeus Seneca


  10. Helpful (2)

    "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Designer in Bellevue, WA
    Current Employee - Web Designer in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pacific Software Publishing full-time (More than 3 years)

    Pros

    This company is a great place to work. They have their own data center and lots of internal projects along with clients that keep everyone busy. Good benefits, 100% paid by company. Overtime encouraged but not required. Company steadily expanding.

    Cons

    Pay isn't great, and not much room for advancement. Dogs are welcome in the work place, so this may be a con to non-dog lovers.


  11. Helpful (5)

    "Good place to gain experience... and then leave"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Pacific Software Publishing full-time (More than a year)

    Pros

    * The benefits are good--really good health plan, paid vacation, 401k.
    * It's great for entry-level: they hire frequently, they don't necessarily require a lot of experience, and there's a good variety of stuff that you can be exposed to. I learned a lot while I was there.
    * SUPER dog friendly.
    * In spite of themselves, they do manage to hire well. My co-workers were all wonderful and talented and a pleasure to work with.
    * The catered luncheons once a month were nice.

    Overall, my personal experience was fairly positive. That said, experience can vary greatly based on where you are in the company, and the other reviews are pretty accurate (including the positive ones).

    Cons

    * Upper management isn't great. They are nice people, but poor managers.
    * The micromanagement. It's actually sort of ingrained in the culture. Upper management likes to get directly involved in things that they really have no experience with, and it's the kind of place where they always get the final say (even if it's a poor direction).
    * TONS of turnover. I was really alarmed when I first started working there at how often people were leaving. Most people are there one or two years and then they get out. From what I understand this has been the norm for years, and it doesn't seem like upper management cares to work on that.
    * Company culture is not great. It's pretty traditional to the point of being outdated--especially when you're in the greater Seattle area where there are a ton of tech companies. Why would someone want to stay at PSP when they could work somewhere cool?
    * They don't seem to follow the "company values" even though they get touted a lot.
    * Not much innovation. For most products, they're kind of just reinventing the wheel.
    * They would sometimes have really emotional reactions to things and subsequently make REALLY poor decisions.
    * Processes in place are pretty inefficient.

    Advice to Management

    The turnover rate is NOT normal. You hire well, but you can't seem to keep anyone for very long. It would be good to examine that.
    Your employees are talented and smart--please listen to them more and take their advice on things that you are less experienced with.
    Company culture could use an overhaul. I understand that a Japanese work environment is different, but being in/near the Seattle area means that you are competing with some pretty big names for tech talent. You have an okay start on making it a great place to work, but there's a lot more you could do.


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