Pacific Sunwear Employee Reviews about "upper management"

Pros

The employee discount is great. The management team within your own district acts as a support system when things get tough, which is beyond refreshing since district managers do anything but support. The company has innovative ideas, but rarely is able to push them into motion successfully.

Cons

If you have a great, supportive District Manager, then your experience may be different. However, I had a District Manager who informed me that a death in the family does not call for coming into work an hour late (using personal time mind you). This same DM also informed me that school is not important to any employee and that store managers who are truly dedicated to their business would be in on their days off. Mind you, there are no days off because as a store manager you are constantly in your store finishing the tasks that you couldn't complete the day before. The expectations are just absolutely ridiculous with the amount of hours that you receive on a weekly basis. If an employee gets overtime, it's a HUGE issue...however most stores are running on a two manager staff - if that, due to constant turnover. There is no work-life balance, and it isn't unusual for a store manager to contemplate sleeping in their store to finish a task - I've personally done it as well as two other store managers who were in my district at the time. Upper management sets you up for failure and is the first to complain when something goes wrong. This company really needs to evaluate how much time a task takes to complete and figure out how that goes hand in hand with servicing customers. They also need to understand that as younger individuals, we would like to have a life outside of Pac.

Pros

The employees, freedom of self expression, clothes, discount, and general operations structure

Cons

Embarrassingly low pay compared to competitors. Given minimal hours for staffing and online returns get taken out of your daily sales and therefore you get even less hours for staffing. Regularly worked open to close 6 days a week and had no support from district and upper management. California and SF bay area district by far worst district in my experience (I worked at 3 other districts as well)

Pros

They tend to hire fun people.

Cons

Very little payroll. Work by yourself. Too many expected tasks and no task hours. Expected to sell but not paid commission. A good amount of upper management came from Abercrombie and Fitch so a lot of promotions are based on looks.

Pros

Easy, laid back, good discounts

Cons

Really bad upper management and corporate

Pros

-Was able to get promoted within one year -show your work ethic -amazing team when properly trained with high standards & expectations -network with your customers for better opportunities of employment -don’t be afraid to say no to staying longer

Cons

-sexual harassment from a member of management (HR has not reached out after reporting) -upper management does not care about you -store manager does not sanitize nor is aware of the proper protocol for COVID-19 - assistant managers are the real store managers, store managers do not work, no leadership, lack of awareness, no communication, no etiquette, no guidance from store manager - had to fight for a pay raise - expect to work overtime, there is no work-life balance - expect to see time card being edited from management so you don’t get meal violation - PTO will be denied if inconvenient for store manager (worked for 4 years only got approved 5 days in a row PTO a year) - there are no company values... besides capitalism - upper management advised to quit university to pursue a “career” -did not feel comfortable working

Pros

The benefits package is fantastic, they added pet insurance alongside the existing medical/dental/vision. You can definitely build strong retail connections and make friends while working here. Product has improved over the past few years as well.

Cons

The first problem is upper management. From a district level up, there is a large disconnect between managers and their stores. Hard work goes entirely unrecognized, the amount of tasking and labor expected is overwhelming in comparison to the total allowable hours. 6/7 days a week I have to open the store by myself until coverage comes in around noon, which is a large safety issue in itself. Wage disparity between stores is a large issue going on as well. Some store associates make more than my part time ASM. Raises get denied constantly, and base pay for management has gone down since I started. There's no respect for the people in the stores, whilst upper management works from home and does store visits quarterly, if at all. HR works for the company, not the people. Multiple HR cases I know of from multiple other store managers have gone ignored or have shown no results whatsoever. 9/10 they will direct you to speak to your DM. Upper management selection is cliquey. They pass over good candidates to choose someone way less qualified to take a leadership role. Most decent applicants for assistant manager positions are shut down by upper management based off a single phone call.

Pros

Met some great people and got to work on a lot of fun projects.

Cons

Upper management is horrible and unprofessional