Pacifica Hotels Reviews | Glassdoor

Pacifica Hotels Reviews

Updated November 5, 2017
15 reviews

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Current Employees

3.5
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Matt Marquis
5 Ratings

15 Employee Reviews

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  1. "Decent hospitality company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pacifica Hotels full-time

    Pros

    Lots of different locations on west coast.
    Good management.
    Most of the employees are very professional.

    Cons

    Training could be much better.
    Communication & logistics on a large scale really need to be better.
    Ability for staff to voice ideas, guest feedback and concerns lacking.

    Advice to Management

    Get better and dedicated HR.


  2. "Love working here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kailua Kona, HI
    Current Employee - Anonymous Employee in Kailua Kona, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pacifica Hotels full-time (More than a year)

    Pros

    -Great hotel, fun, nice managers, team work, opportunity, fair, hard working, Marriott & Starwood room discounts. Most down to earth, caring people - from Owners to GM - ohana.

    Cons

    -Always something that can be improved if you look hard enough but really, nothing stands out. King Kame is great.

    Advice to Management

    Keep making things new with shave ice, etc. and retaining our culture/ history at the same time. We have what no other hotel has here.

  3. "Happy employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Pacifica Hotels part-time

    Pros

    Great managers, ability to grow within the company and beautiful ocean veiw

    Cons

    No downside. I have no complaints.

    Advice to Management

    Give the most hours to your best employees.


  4. Helpful (1)

    "Growing Pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Irvine, CA
    Current Employee - Associate in Irvine, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Pacifica Hotels full-time (More than a year)

    Pros

    Small company so everyone is accessible.

    Cons

    They play favorites and promote unqualified people just because they have been with the company for a while. Not many have worked for larger hotels and it shows in their processes and mentality. Culture is inconsistent. They do not pay very well compared to other hotel companies.

    Advice to Management

    Hire experienced people and welcome their suggestions to help improve the company.

    Pacifica Hotels Response

    Jun 2, 2017 – Director of Training & Development

    We really appreciate you taking the time to share your thoughts, and will certainly take your suggestions seriously. We'd love the opportunity to talk with you further, so that we can address your... More


  5. Helpful (4)

    "Front Desk Agent"

    StarStarStarStarStar
    Current Employee - Front Desk in Marina del Rey, CA
    Current Employee - Front Desk in Marina del Rey, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pacifica Hotels full-time (More than a year)

    Pros

    Vacation + Sick Hours
    Benefits Package
    Very Flexible

    Cons

    Poor Management
    No Training
    Bad Fromt Desk Computer System
    Disorganized
    Lack Of Staff

    Advice to Management

    Hire Competent People
    Improve Candidate Selection Process
    Micromanage
    Discipline Employees


  6. Helpful (1)

    "Team work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment . Guests are great. co workers are patient. management listens . Hr is professional.

    Cons

    not much i can say but ........ nothing

    Advice to Management

    na

    Pacifica Hotels Response

    Nov 3, 2016 – Director of Training & Development

    AWESOME!! You've really made our day! :)


  7. Helpful (5)

    "Misleading about advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Catering Sales Manager in Cambria, CA
    Current Employee - Catering Sales Manager in Cambria, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Pacifica Hotels full-time (More than a year)

    Pros

    The guests, and staff are great and very positive. I love the location, and my General Manager. I really enjoy coming to work.

    Cons

    I was told when I was hired that advancement was very likely and that Pacifica gives preferential treatment to current employees for promotions. I find this to be false. I am a great employee and have had stellar employee reviews. I have a wonderful reputation for being an outstanding employee and am willing to pick up extra shifts to help out other properties. I have been told many times that the company could use more employees such as me. I had placed several applications in for promotions and none of them have been reviewed. The most recent application sent was for Assistant General Manager. I have since found out that they hired a less qualified non-employee for that position and was told they hired this person because no other applications were made. This is false as I applied the day after the job posting was made on the Pacifica Hotel website. I find this practice very discouraging and demotivating.

    Advice to Management

    Practice what you preach and review current employee applications for advancement. Employees should be rewarded for exceptional job performance and not overlooked.

    Pacifica Hotels Response

    Nov 3, 2016 – Director of Training & Development

    We really appreciate you taking the time to share your thoughts, and would like to learn a little more about your concerns. Please call Alie in People Services at (949)596-7974, so that we can... More

  8. Helpful (1)

    "Management with Pacifica Hotels"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Cambria, CA
    Current Employee - General Manager in Cambria, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pacifica Hotels full-time

    Pros

    Pacifica Hotels has given a lot of opportunities to grow and advance in the company in 5 years. They give me the freedom to run the hotel my way with the support and resources of a brand.

    Cons

    Sometimes communication from the corporate office down to hotel level doesn't happen very well but it is improving.

    Pacifica Hotels Response

    Jul 25, 2016 – Director of Training & Development

    We sincerely appreciate you sharing your thoughts and look forward to seeing you continue to grow with Pacifica Hotels!


  9. "You get out what you put in!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pacifica Hotels (More than a year)

    Pros

    Pacifica Hotel Company is truly dedicated to superior experiences for both guests and employees who are willing to work towards success. They offer team members the chance to experience the hotels at very discounted rates as well as growth opportunities with a company that is successful, solvent and growing.,

    Cons

    Pacifica runs very traditional hotels with traditional staffing, I would appreciate seeing a greater emphasis on varying the staffing model to include additional customer service staff, facilities staff and perhaps off-site reservations assistance.

    Advice to Management

    I love the fact that Pacifica is a growing company with a proven track record and honestly caring management. As the company expands, Pacifica would see an advantage in expanding the support staffing to their various regions.

    Pacifica Hotels Response

    Sep 2, 2016 – Director of Training & Development

    We really appreciate the great feedback and will definitely keep your suggestions in mind as we move forward.


  10. Helpful (8)

    "Bad. It looks great, but it's not."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper in Kailua Kona, HI
    Current Employee - Housekeeper in Kailua Kona, HI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pacifica Hotels full-time (Less than a year)

    Pros

    They offer a free lunch and discounts on the rooms and stuff.

    Cons

    They overwork you and you have no control over a schedule. They are always understaffed so you end up working 6 days or more per week. They also do illegal things like making you confirm payroll hours and get into your uniform before clocking in or after clocking out. They also do not provide any breaks aside from one 30 minute lunch.

    Advice to Management

    Get with the program. You can't keep employees because you treat them like slave workers.


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