Paddy Power Betfair Reviews

Cons

Management was trying to hire very rapidly and in the process they hired a few bad apples, but these people didn't last, you have to know your stuff to be last here.

Cons

Terrible senior leadership - shouty culture and no empathy
Infighting amongst Paddy Power and Betfair factions remain
Company strategy a mess with lots of failed projects touted as a success
Offshore locations very badly run - no willingness by senior leadership to change
Lots of lip service paid to ideas with very little follow through

Cons

This is entirely in my own opinion and what i saw and heard and experience. Very uncomfortable working environment, The manager there does not know a thing about customer service, or can provide any assistance to anything regarding the office. He makes sexual advances , but mainly towards the men. Giving extended information or following up with customers regarding a issue, is entirely frown upon by the supervisor there. Your training is litterly sitting next to the supervisor while he tells you to take notes, and he will get on his cell phone, and engage in Facebook or pornography. Both acting manager and supervisor are incompetent. There is no direction, you can not provide any thoughts on how something can be improved or you will be a target. Customers are spoken about very poorly , and their losses and distraught that are bought on themselves or sometimes our own technical issues, are spoken of like entertainment and comedy , showing remorse or concern will be frown upon by supervisor and management . You have to constantly pretend to enjoy everything that goes on. There are a few other workers that are bothered but keeps quiet , to pay bills and you have some others that will micro manage and spy on you. There is no growth, no promotions, no awards of any sort , no leader ship. Supervisor constantly makes mistakes and then disown all liability, and ownership, and places it on others below . Their very disgusting coworkers , the 2 old women that works there , that screams at customers over the line and management totally ignores it, as well . There no protocols , you simply make them as you go, no script , so they figure they shouldn't even say good morning. Rules are constantly made up and destroyed , always a issue with your pay or time. Constantly spied on, supervisor makes you do his work, while he talks on the phone or sleeps, management has no clue what goes on in the office , always asking the payment team for advise. Or sits on the computer and watch YouTube videos. If there is news the CEO or someone up the ladder is going to come by, everyone is coach into being in their best behavior , and scatters to catch up, clean, and get work done.

Cons

Disorganized and revolving door management at US office. Culture of blame others and not take responsibility. Morale is a problem since Management won't really listen to employees. Many legacy employees are being pushed out to make room for younger less qualified/ cheaper replacements.

Cons

poor communication from middle management about day to day running of business being kept in the dark all the time even about changes to working practices that were changing the same day

Cons

Sometimes dealing with the customers can get you down but you have to realise you are working in the gaming industry.

Cons

Stressful due to volume of business. otherwise i have no cons. they offer good service and the employee collection is very family like

Cons

No room for growth. Dubious business practices. Management divides more than it unites it's teams. Leadership is very poor, unreliable and shaky. Be prepared for there to always be a problem with your paycheck. There is no uniformity in management and even less with the staff.

Cons

They seem to just want to train monkeys to do jobs and once you want to have an input or try improve things, managers quickly clip your wings in fear of you being better than them! No room for progression! No ethics at all! I've never worked somewhere that has made me question something I love doing! My advice- get in and get it on your cv as agencies and recruiters seem to love pp, then get the hell out before you resent your job and yourself for putting up with it!

Cons

a bit full of itself