Paddy Power Betfair Reviews | Glassdoor

Paddy Power Betfair Reviews

Updated November 15, 2017
465 reviews

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3.3
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Paddy Power Betfair CEO Breon Corcoran
Breon Corcoran
142 Ratings

465 Employee Reviews

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Pros
  • Some good people still left from the pre-merger paddy power (in 32 reviews)

  • Great office, great people and great friends made (in 24 reviews)

Cons
  • Emptying the machines, long hours not getting the best training (in 24 reviews)

  • Don't be fooled by the Paddy Power cheeky charm (in 18 reviews)

More Pros and Cons

  1. "Paddy Power"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great group of people, flexible hours, positive work place. There always seems to be a buzz about the building.

    Cons

    Sometimes dealing with the customers can get you down but you have to realise you are working in the gaming industry.

    Advice to Management

    No real advice the management team I had did a fantastic job. I hope my next job will have a similar group of managers


  2. "Terrible work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Delivery Manager
    Former Employee - Delivery Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Paddy Power Betfair full-time (More than 3 years)

    Pros

    Lots of opportunities in different areas
    Great Betfair technology stack (Paddy Power, not so much)
    Reasonably good salary and package

    Cons

    Terrible senior leadership - shouty culture and no empathy
    Infighting amongst Paddy Power and Betfair factions remain
    Company strategy a mess with lots of failed projects touted as a success
    Offshore locations very badly run - no willingness by senior leadership to change
    Lots of lip service paid to ideas with very little follow through

    Advice to Management

    Listen, don't shout.

  3. Helpful (2)

    "Stay Away!!! Not worth it, you can find better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Jersey City, NJ
    Current Employee - Customer Service Representative in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Paddy Power Betfair full-time (More than a year)

    Pros

    Alot of down time, but you must pretend to be busy

    Cons

    This is entirely in my own opinion and what i saw and heard and experience. Very uncomfortable working environment, The manager there does not know a thing about customer service, or can provide any assistance to anything regarding the office. He makes sexual advances , but mainly towards the men. Giving extended information or following up with customers regarding a issue, is entirely frown upon by the supervisor there. Your training is litterly sitting next to the supervisor while he tells you to take notes, and he will get on his cell phone, and engage in Facebook or pornography. Both acting manager and supervisor are incompetent. There is no direction, you can not provide any thoughts on how something can be improved or you will be a target. Customers are spoken about very poorly , and their losses and distraught that are bought on themselves or sometimes our own technical issues, are spoken of like entertainment and comedy , showing remorse or concern will be frown upon by supervisor and management . You have to constantly pretend to enjoy everything that goes on. There are a few other workers that are bothered but keeps quiet , to pay bills and you have some others that will micro manage and spy on you. There is no growth, no promotions, no awards of any sort , no leader ship. Supervisor constantly makes mistakes and then disown all liability, and ownership, and places it on others below . Their very disgusting coworkers , the 2 old women that works there , that screams at customers over the line and management totally ignores it, as well . There no protocols , you simply make them as you go, no script , so they figure they shouldn't even say good morning. Rules are constantly made up and destroyed , always a issue with your pay or time. Constantly spied on, supervisor makes you do his work, while he talks on the phone or sleeps, management has no clue what goes on in the office , always asking the payment team for advise. Or sits on the computer and watch YouTube videos. If there is news the CEO or someone up the ladder is going to come by, everyone is coach into being in their best behavior , and scatters to catch up, clean, and get work done.

    Advice to Management

    Please, clean out this office, get rid of management and supervisor. Or business will go down, people come and quit, but it's those people that took the time to do the job , took the time to connect with the customers. People are being paid for little to no work at all. The hours are being faked. And certified by the manager there who conspires with the supervisor and his favorite friends who he got hired there . I witness this my self, was there for a long while and will be leaving . It's a good company, but not good for dedicated people under these conditions .


  4. "Television Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I worked at Paddy Power Betfair full-time

    Pros

    Solid Company. Good Pay. Interesting Industry. Fast Paced Environment. Television plus Horseracing plus Gaming website.

    Cons

    Disorganized and revolving door management at US office. Culture of blame others and not take responsibility. Morale is a problem since Management won't really listen to employees. Many legacy employees are being pushed out to make room for younger less qualified/ cheaper replacements.

    Advice to Management

    Listen to employees. Take Real action not just offer platitudes. Give folks a chance to grow. Clean up culture of blame.


  5. "Poor communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Sports Broker in Malta, MT
    Former Employee - Telephone Sports Broker in Malta, MT

    Pros

    easy going work atmosphere,friendly colleagues,good wage for local market,good working conditions excellent staff parking and canteen and eating facilities

    Cons

    poor communication from middle management about day to day running of business being kept in the dark all the time even about changes to working practices that were changing the same day

    Advice to Management

    be more transparent with staff about what is going on,make sure managers employed in certain positions have the correct qualities to carry out job they are employed to do


  6. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Server in Westerly, RI
    Current Employee - Food Server in Westerly, RI
    Recommends
    Positive Outlook

    I have been working at Paddy Power Betfair part-time (More than 3 years)

    Pros

    they offer a Great atmosphere for employees and the owners are awesome and laid back! they have many opportunities and generate a lot of business!

    Cons

    Stressful due to volume of business. otherwise i have no cons. they offer good service and the employee collection is very family like


  7. Helpful (9)

    "Poor management, dysfunctional Work environment and no room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services Agent in Jersey City, NJ
    Former Employee - Customer Services Agent in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Fun Entertaining Surroundings. Not your traditional stressful call center.

    Cons

    No room for growth. Dubious business practices. Management divides more than it unites it's teams. Leadership is very poor, unreliable and shaky. Be prepared for there to always be a problem with your paycheck. There is no uniformity in management and even less with the staff.

    Advice to Management

    Lead by example! Hire competent leadership.
    Invest in developing a team that will generate growth and advancement.

  8. Helpful (7)

    "If you actually are passionate about what you do! Don't join pp!serious politics and senior management have no ethics!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources
    Former Employee - Human Resources
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Paddy Power Betfair full-time (Less than a year)

    Pros

    Decent salary! However in interview you are promised the sun, moon and stars! This does not happen!

    Cons

    They seem to just want to train monkeys to do jobs and once you want to have an input or try improve things, managers quickly clip your wings in fear of you being better than them! No room for progression! No ethics at all! I've never worked somewhere that has made me question something I love doing! My advice- get in and get it on your cv as agencies and recruiters seem to love pp, then get the hell out before you resent your job and yourself for putting up with it!

    Advice to Management

    Complete overhaul needed for middle management! Most have just inherited their positions through length of service and don't really have a clue! Oh and stop being such bullies!


  9. Helpful (1)

    "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at Paddy Power Betfair full-time (More than a year)

    Pros

    you learn new things about the industry

    Cons

    a bit full of itself

    Advice to Management

    you are a sport betting company not Google


  10. "Breakthrough technology, high growth, hit plateau"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Neutral Outlook
    Approves of CEO

    I worked at Paddy Power Betfair full-time (More than a year)

    Pros

    Great gambling company. Was on great track in USA

    Cons

    Now off track in USA


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