Paddy Power Betfair Reviews in Stevenage, England | Glassdoor

Paddy Power Betfair Stevenage Reviews

Updated September 17, 2017
12 reviews

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Stevenage, England (UK)

3.1
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Paddy Power Betfair CEO Breon Corcoran
Breon Corcoran
3 Ratings

12 Employee Reviews

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Pros
  • Some good people still left from the pre-merger paddy power (in 32 reviews)

  • Great people to work with and great place to work (in 23 reviews)

Cons
  • Emptying the machines, long hours not getting the best training (in 24 reviews)

  • Don't be fooled by the Paddy Power cheeky charm (in 17 reviews)

More Pros and Cons

  1. Helpful (1)

    "Stevenage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Stevenage, England (UK)
    Former Employee - Marketing in Stevenage, England (UK)
    Recommends
    Positive Outlook

    I worked at Paddy Power Betfair full-time (More than 3 years)

    Pros

    Many social activities, strong culture

    Cons

    Too many layers of management, vary hard to get noticed and make big changes

    Advice to Management

    Invest more in career development


  2. "customer service advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Stevenage, England (UK)
    Former Employee - Customer Service Advisor in Stevenage, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Paddy Power Betfair part-time (More than 3 years)

    Pros

    subsidies canteen, work from home, games room

    Cons

    managers could help out a bit more on the helpdesk

  3. "Betfair Outbound"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Agent in Stevenage, England (UK)
    Former Employee - Outbound Agent in Stevenage, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Paddy Power Betfair full-time (More than a year)

    Pros

    Fun environment, perfect for sports fans.

    Cons

    Too much middle management who don't listen.

    Advice to Management

    Listen to the staff that carry out the work


  4. Helpful (1)

    "Good company to start with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Account Executive/Customer Service Representative in Stevenage, England (UK)
    Former Employee - Key Account Executive/Customer Service Representative in Stevenage, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Paddy Power Betfair (More than a year)

    Pros

    Good company to start with! Very comfortable environment and you can always find time for a regular communication with your colleagues. Good canteen. Sometimes you can get a nice training.

    Cons

    It's a huge company and if you started from the bottom line for you it will be almost impossible to get higher. Team leader and managers are normally busy with their career and not with their teams.

    Advice to Management

    Please do not isolate yourselves from other levels. We have had in Stevenage so many "hidden caves" where our manager felt super comfortable and never care about real job.


  5. "Not a pleasant experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Operator in Stevenage, England (UK)
    Former Contractor - Customer Service Operator in Stevenage, England (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Paddy Power Betfair as a contractor (Less than a year)

    Pros

    - Modern structure
    - Stable systems architecture
    - poor security
    - excellent training
    - opportunities for progression

    Cons

    - target-based
    - poor management
    - terrible supervisors
    - sly colleagues
    - lack of trust
    - over competitiveness between staff
    - pressurised environment
    - vast majority of calls are negative (anger of losing, gambling problems)

    Advice to Management

    - lighten-up
    - address office environment
    - restructure of customer services


  6. "Helpdesk Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Helpdesk Specialist in Stevenage, England (UK)
    Former Employee - Helpdesk Specialist in Stevenage, England (UK)
    Recommends
    Positive Outlook

    I worked at Paddy Power Betfair full-time (More than a year)

    Pros

    Good atmosphere and relaxed environment. Salary.

    Cons

    Very difficult company for career progression. Too many departments thinking inside of the box.


  7. "Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Exchange Operator in Stevenage, England (UK)
    Current Employee - Exchange Operator in Stevenage, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Paddy Power Betfair part-time (More than a year)

    Pros

    Great flexibility
    Great environment in the office and a good place to gain some experience and develop the ability to work under pressure

    Cons

    Terrible communication from CEO. Post-merger with Paddy Power there was an appalling method from the CEO to announce that there is a possibility for Stevenage office closing down and redundancy is a highly likely.

    Terrible amount of breaks. If you were to smoke or are a full timers you have the ability to take a break whenever. As a part-timer we cannot even be seen accessing any social media sites or video/audio streaming sites and pretty much get about 20 minute break in an 8 hour shift

    No real career development except going full time and its not even that great of a pay unless you are a lead or a manager

    Advice to Management

    Realise the amount of work and checkings part timers have to do. If the food at a restaurant is bad you cant blame the waiter, its the chefs fault. So if there is an error in a game right up until kick off, full timers should be more aware of this than the part timers

  8. "A vibrant place to work, where learning is at its centre."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Engagement Manager in Stevenage, England (UK)
    Former Employee - Customer Engagement Manager in Stevenage, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Paddy Power Betfair full-time (More than 5 years)

    Pros

    Personal Improvement & Development is central to Betfair's employee engagement targets.

    Cons

    The staff is rather underpaid when considering the workload and skills involved.

    Advice to Management

    This is a corporate environment, but transparency in decision-making can still be improved.


  9. "Refreshing, especially for a customer service role!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Stevenage, England (UK)
    Current Employee - Customer Service Agent in Stevenage, England (UK)
    Recommends
    Positive Outlook

    I have been working at Paddy Power Betfair full-time (Less than a year)

    Pros

    Good level of pay, overtime is always available without being forced at all, the office vibe is brilliant, all the managers are one of the boys and the location of the office is handy for those who commute.

    Cons

    The only one that really springs to mind is that utilities such as the phone system, and the programme for viewing and distributing the rota seem to undergo dubious changes every-so-often, although, having said that, this is probably more down to contractual reasons than choice.

    Advice to Management

    Pick a system and stick with it! However, you are doing a brilliant job at glamming up a role that involves being shouted at down the phone a lot, and creating a fantastic atmosphere that makes you want to come in every day and argue with customers!


  10. Helpful (1)

    "Good company, terrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Stevenage, England (UK)
    Current Employee - Anonymous Employee in Stevenage, England (UK)
    Doesn't Recommend
    Positive Outlook

    I have been working at Paddy Power Betfair full-time (More than a year)

    Pros

    Bupa health care
    Nice office

    Cons

    Managers have no time for their staff, and undervalue them. Have to work a large number of weekends. To get a promotion you need to be very chummy with the boss, or you dont stand a chance.

    Advice to Management

    Look after your best staff, don't treat them as poorly as you have, or they will continue to leave and the high turnover of staff will continue.


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