PageUp Reviews | Glassdoor

PageUp Reviews

Updated Jul 30, 2019

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Found 38 reviews

3.9
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71%
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100%
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PageUp CEO Mark Rice (no image)
Mark Rice
1 Ratings
  1. Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PageUp full-time for less than a year

    Pros

    Great work/life balance and a real team spirit in atmosphere and workload through good and bad

    Cons

    None to mention as of yet.

    Advice to Management

    Less internal meetings would be welcomed! Keep doing what you're doing to keep up team morale.

    PageUp2018-09-25

    PageUp Response

    October 1, 2018Talent Manager

    Really appreciate you providing insights on our workplace and the things we are doing well. Getting the right balance between too many and not enough internal meetings to ensure transparency and information flow is challenging, so please keep providing input and suggestions as to ...

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  2. Helpful (1)

    "It's a great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PageUp full-time for more than a year

    Pros

    Excellent career progression and secondment opportunities. Flexible working including flexible hours or working from home PageUp software solves a real-world problem and it's great to be part of that.

    Cons

    None that I can think of for now. Will update this review if I find any.

    Advice to Management

    Keep doing what you're doing.

    PageUp2018-09-19

    PageUp Response

    October 1, 2018Talent Manager

    Great to hear about your views on our career development and secondment opportunities. We work hard to provide as many different opportunities for our people as we can, and it is pleasing to hear that this hard work is appreciated. Please keep the feedback coming as we want to ...

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  3. Helpful (7)

    "A once great company that lost it's way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at PageUp full-time for more than 3 years

    Pros

    There are genuinely some great people who work there, and most people have a great attitude towards helping and supporting to get the job done. The product itself is a very handy recruitment tool, even if it can't compete head to head with a lot of newer technology out there

    Cons

    PageUp started life as "the underdog" that punched way above it's weight. They used to hand out copies of the book "Raving Fans" to new starters, because this philosophy of being customer centric was what made their clients love them, and refer them into new business. They grew by word of mouth, and retained clients because they were responsive and helpful. The culture was amazing, because we all bought into the... vision that we were kicking ****, taking on the big players and winning. Our clients loved us, and you could be proud to say you worked at PageUp But then they shifted, and focused on revenue instead of customer satisfaction. Customers were treated as revenue streams instead of people. Product Development shifted to deliver value to the company, not the clients, and employees were treated like numbers instead of people. Importantly, the vision of what PageUp stood for disappeared. I think a lot of people are leaving because of the baffling decisions coming out of management. Promotions and hiring decisions seem completely random, often placing people in roles they have no business being in, and then wondering why good talent who have to work under that person then leave the business. As another review said on here recently, there will no doubt be a pro-forma response from the company saying that this experience isn't representative, or the talent leaving the business was "non-regrettable" attrition, but to be honest this just demonstrates the companies attitude in general - pretend the problem doesn't exist and hope it goes away

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    Advice to Management

    Lose the nepotism and try to remember that people work for you because they want to share in your vision. They want to feel a valued part of the team, and you'll give them that by trusting them, and promoting people based on merit, not politics.

    PageUp2018-07-30

    PageUp Response

    July 30, 2018Talent Manager

    Thanks for providing us with your feedback, and are really pleased to see that there are some positive takeaways from your time with us. I am however, most concerned by your comments that people are treated like numbers and your claims that some of the promotions and hiring decisions ...

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  4. Helpful (1)

    "Great place to work. Awesome product and leadership."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PageUp full-time for more than 3 years

    Pros

    Great work environment with flexible working Excellent leadership Great product Awesome good will in the client base

    Cons

    Not enough opportunity for outstanding performers to grow, even after 3 to 4 years. Surprising and at times alarming internal placements to global roles. Rem is not at par with market.

    Advice to Management

    Nothing. Continue doing what you do o fcourse with learnings.

    PageUp2018-07-11

    PageUp Response

    July 30, 2018Talent Manager

    Thank you for taking the time to provide your feedback in this review. We appreciate you highlighting the positives, and also sharing your thoughts on internal placements. We will be incorporating this feedback into our internal review process to assist with further enhancements. ...

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  5. "PageUp People really is all about People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Lead Software Engineer in Pasig, Rizal
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PageUp for more than a year

    Pros

    It seems appropriate to write a review now that I have worked for at least a year at PageUp as a Software Engineer. The long and short of this review is that PageUp understands and values people both inside and outside the organization. That reflects in the principles that guide the design of its talent management software, the service provided to its customers, and the healthy working environment. There's a... wealth of material readily available on the product and services and this is Glassdoor so let me focus on the working environment, the culture, and some of PageUp's values. Tech-wise, developers are given the best equipment and tools they need. People are also given autonomy within their areas of responsibility to execute within their best judgment with the most appropriate choice of tools and tech stack. On top of those choices, that freedom is, of course, tempered with a strong sense of responsibility of using those resources wisely. A question that's often asked, "Is this the most important problem that we need to be solving right now?" Employees are empowered to make meaningful decisions which contribute to the success of the organization. There is an active effort to provide each individual with the most relevant information in order to be able to do their jobs. There is also a culture of experimentation which is very important for software companies seeking to discover better ways to server their customers. All that said, experimentation, empowerment, and autonomy, would lose its value if there was a blame culture which undermines all of them when problems arise. But there is none of that at PageUp. Individuals and teams can focus on solving problems and getting the job done without unhealthy distractions. The environment promotes inclusivity which probably contributes to the diverse set of talented individuals you get to work together with. Newcomers find themselves in a welcoming environment where people across the organization eagerly help ease you into your role. Onboarding is designed to acquaint you with different teams. Individuals are encouraged to ask for help and provide help, seek contributions and contribute. There is a strong culture of feedback and feedback is encouraged within the organization. People give feedback all the time, to peers and even to higher ups. I appreciate the organization-wide workshop on giving good feedback which has been very helpful for me individually, and I believe to others as I see it applied. Feedback is heard and, more importantly, actioned upon where able. There are also regular and frequent conversations with managers which provide venues for two-way feedback helping the individual grow along with the organization. Learning is also an important part of PageUp's culture. The values already stated already provide a safe environment for learning. More than that, time is given for professional development. Aside from managers, individuals can also seek out mentors to improve in their craft. There are other venues for learning like PageUp's TuneUp, an internal hackathon. PageUp places value on the health and well-being of its employees. Among others there is a health and well-being benefit. Standing desks were procured for those interested to take advantage of it. There is good work-life balance, and opportunities to work from home as needed. Specifically speaking about my team, I work in the Manila Development Center, which works works on the same product as the development team in Melbourne. Most of our interactions with the Melbourne development team are remote. PageUp took great care to prepare and work in setting us up for success. When it comes to stating values, some organizations may make it look great on a frame or poster, but fail to apply it when the rubber meets the road. Often values are punctuated with "This is our ideal, but...". PageUp People proves that it can be done. Those values can be lived out. The organization demonstrates its documented values, and it's beautiful to see those values applied first-hand. It makes it a joy to work here.

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    Cons

    All organizations face challenges unique to their situation. PageUp is no exception as it faces its own challenges as a continuously growing 20 year old software company (For devs this mostly means working with old code). The environment equips individuals very well to enable teams to overcome these challenges as part of PageUp's journey, but, understandably, this set up may not be ideal for everyone. I believe... what's important to know is not that a company has achieved perfection, but that a company is willing to continuously learn and adapt to the overcome the challenges it faces. And PageUp does that well.

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    PageUp2018-07-11

    PageUp Response

    July 30, 2018Talent Manager

    WOW! Words cannot describe how appreciative we are of the time and effort you have taken to provide this comprehensive and considered feedback. There are many takeaways for us from this review on what we are doing well and some areas for continued attention. Thank you #wevalyou

  6. Helpful (3)

    "(Used to be) a Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PageUp full-time for more than 3 years

    Pros

    Good go co-workers, with friendly attitudes and great work ethics Great, easy-to-use technology that sells iteself Flexibility in working arrangements Awesome Day! Commitment to Charities

    Cons

    Politics: factional and unnecessary. This has led to a portion of talent leaving - hopefully this is sorted before more leave. Uncompetitive salaries & benefits. Some awkward, baffling promotions / rehires - proving the politics are harming a once great culture and workplace. At this moment, PageUp is at a crossroads of sorts - it's identity split down the middle. There's some great talent who care... about their clients and co-workers, and then on the other side the ones who are far too political and insecure. The ones who have to discredit and tread on others to get ahead - and unfortunately they go quite far!

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    Advice to Management

    The counter-review will quote the usual "stats", and may even apologise for the "isolated experience". Of course I understand I'm biased, but remember so are the counter reviews. My suggestion: look into it for yourselves (and don't let the political players do the research, for obvious reasons!) - reach out to staff who currently work there (the quiet ones!), have a discussion 'off the record', quote this... review, and then make up your own minds on what to do. You know the cost of hiring people again - it's one of the ROI's you use in your pitches. Surely some internal investigation is worth the relatively minimal effort? Hopefully it changes! Good luck!

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    PageUp2018-07-19

    PageUp Response

    July 30, 2018Talent Manager

    Thank you for taking the time to provide your insights and feedback. We are always disappointed when we hear that we haven't hit the mark for any of our employees (or ex employee's). I'm particularly concerned with your claims that people discredit and tread on others to get ahead. ...

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  7. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne

    I worked at PageUp full-time

    Pros

    Friendly atmosphere, good benefits, tier 1 customers to work with

    Cons

    High turnover in some roles like tech acount managers, support.

    PageUp2018-04-19

    PageUp Response

    April 30, 2018Talent Manager

    Really appreciate your feedback, thank you! Interestingly, the turnover in support is generally as a direct result of internal promotions and career development - we currently have approximately 30% of our all our positions being filled internally.

  8. Helpful (5)

    "Lack of quality leadership - strife with politics and dishonesty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technology in Melbourne
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at PageUp full-time for more than 3 years

    Pros

    The owners of the company are nice people. Although they are a family business they are transparent with their financial situation which is rare to see. The owners value and reward longtime employees who have been through hard times with them since the early days. Most of the longtime employees are nice.

    Cons

    Some highly incompetent people have been hired or promoted to executive and management positions causing the place to be very political and toxic. Incompetent managers are unable to deliver and often find scapegoats in their or other people’s teams resulting in casualties. There are also far too many incidents of political alliances being formed to get rid of those in their way. The culture rewards... talkers and not doers.

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    Advice to Management

    Actually pay more attention to company culture and properly vet managers. They need to take ownership and responsibilities. Don’t turn a blind eye on those that don’t.

    PageUp2018-03-17

    PageUp Response

    March 21, 2018Talent Manager

    Thank you for your feedback. We are sorry that you have had such a negative experience. Thankfully we are confident that your negativity isn't shared by your former colleagues. Our confidence in our culture is evidenced by our high engagement scores, which have exceeded the Culture ...

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  9. "Great culture and direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PageUp full-time

    Pros

    Amazing passionate developers, and product team.

    Cons

    Leadership need to get more "tech-savvy".

    Advice to Management

    Get some product and technology thought leaders into the leadership team.

    PageUp2018-02-05

    PageUp Response

    February 9, 2018Talent Manager

    We truly feel fortunate to have such amazing people to work with every day and are super keen and excited to continue our investment in both our product and technology leadership capabilities. Thanks so much for taking the time to provide your feedback :-)

  10. Helpful (11)

    "Marketing consistently in turmoil"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing in Melbourne
    Neutral Outlook
    Disapproves of CEO

    I worked at PageUp full-time for more than 3 years

    Pros

    Smart and nice coworkers, work from home an option, good location in CBD, extra day off a year called Awesome Day.

    Cons

    I can’t remember a time where the Marketing and or “Growth” team was respected at PageUp. Leadership fails to support the team and the team fails to support the company. Sales runs the show.

    Advice to Management

    Hire competent leaders in the marketing field and bridge the gap between marketing and sales before you fall further behind your competition.

    PageUp2018-01-16

    PageUp Response

    January 21, 2018Talent Manager

    Thank you, we appreciate you taking the time to provide us with your feedback and for acknowledging that we do have amazingly smart people working with us. We have recently brought on some new team members with deep expertise in marketing who are well positioned to drive the ...

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Found 38 reviews