PagerDuty Reviews | Glassdoor

PagerDuty Reviews

Updated May 10, 2018
90 reviews

Filter

Filter

Full-timePart-time

4.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
PagerDuty CEO Jennifer Tejada
Jennifer Tejada
51 Ratings

90 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Because the company is growing at such a fast pace, each employee often times has a lot on their plate (in 5 reviews)

  • We are experiencing huge growth and with that comes growing pains (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Best culture of any company I've worked for..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time

    Pros

    Get to work with super-smart + passionate individuals. GSD culture in Engineering. Very supportive peers.

    Guilt-free culture. If you are feeling sick and need to take a day off or work remotely, you can do that guilt-free. Within Engineering, most teams are split between SF, Toronto, and remote folks. It's very easy to WFH when you like, and there's a culture of trust.

    Large enough to find like-minded folks interested in things you are interested in... There's a slack channel for almost any hobby/interest you can think of. Communities within PD meet weekly for random things like tea tasting, meditation, yoga, etc.

    Leadership is fully committed to and gets Agile, not just within Engineering, but across the org.

    Leadership is fully committed to diversity and creating a safe environment to be one's authentic self.

    Cons

    Lots of autonomy. You won't be told what to do. Some folks may be so used to being micromanaged that they are uncomfortable in an environment where they're in control of their own destiny + growth.

    PD is growing so fast, it's easy to overcommit yourself. Going back to autonomy / being in control of one's destiny... It's important to know what your own boundaries are and creating a healthy work/life balance is up to you.

    Advice to Management

    PagerDuty is changing fast, feels like a new company every 6 months. Let's retain what's important to us + what makes us special as we continue to scale + grow.

    Let's add 401k matching ASAP.

    Let's look for interns at more than one university.


  2. "Amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    Amazing culture: very friendly and collaborative, get-stuff-done attitude. Great leadership team that keep eyes on the prize.

    Cons

    Can't think of any yet.

    Advice to Management

    Keep doing what you are doing!

  3. Helpful (2)

    "Awesome Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than a year)

    Pros

    PagerDuty has great leadership, a wonderful culture where it feels like management is really trying to help their employees succeed. People are smart and collaborative and the product is great. PD's focus on customer shows its roadmap is focused and its customers are loyal. It's growth both as a company makes it an exciting place to work.

    Cons

    Its not perfect - things are changing rapidly and process falls behind the growth. So it's easy to feel underwater and overwhelmed.

    Advice to Management

    Keep listening and keep helping your people. You are on the right track.


  4. "Best Culture and Sustainable Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than a year)

    Pros

    Everyone is always ready to help solve the bigger problem, and the company is growing fast, but not so fast that things start falling apart.

    Cons

    Too much good food and snacks!

    Advice to Management

    Keep the controlled growth going!


  5. Helpful (1)

    "Great culture and environment; poor sales leadership in 2015-16"

    StarStarStarStarStar
    Former Employee - Strategic Account Executive
    Former Employee - Strategic Account Executive

    I worked at PagerDuty full-time (More than a year)

    Pros

    Highly collaborative environment, other departments were always willing to help

    Cons

    Poor senior sales leadership at the time - too focused on short-term objectives at the expense of long-term business growth


  6. Helpful (2)

    "Massive opportunity, crazy smart people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than 3 years)

    Pros

    Crazy smart people, passionate about customers, organic and collaborative. No bs, low politics. Executives are down to earth, serious about culture, diversity and employee happiness. Product is very good, with new stuff shipping all the time. Great food, perks and benefits. CEO is the real deal.

    Cons

    High growth can be scary, transitioning to a bigger company is hard. Some managers are overwhelmed which is hard on teams. Too many meetings.

    Advice to Management

    Keep the communication lines open, 401k marching would be awesome.


  7. Helpful (2)

    "Great product, great team, huge market opportunity."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than 5 years)

    Pros

    PagerDuty is a great place to work. Ever department is full of brilliant, empathetic, hard-working people, the customer base spans basically every vertical and market segment, and the opportunity is huge.

    Cons

    Like many high-growth companies, there's lots to do and it's easy to get sucked into overwork without strong boundaries.

    Advice to Management

    Invest in scaling teams, processes and tools.

  8. Helpful (2)

    "Most Diverse And Inclusive Company I've Ever Worked For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than a year)

    Pros

    Lots of autonomy, opportunity to make an immediate impact, love the people I work with, senior leadership is very approachable and open to new ideas. Most diverse and inclusive company I've ever worked for.

    Cons

    Always changing course at the last minute. Lack of processes, more red tape than necessary at such a small company, no career development opportunities for those early on in their careers.

    Advice to Management

    Be mindful of hiring from the outside vs. promoting from within. We have been hiring a lot of senior executives, which trickles down to more work for the people actually doing the work - so work/life balance has suffered.


  9. Helpful (3)

    "Really fast-paced but good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than a year)

    Pros

    Good culture / work ethic; everyone takes everything seriously but is still relatable/approachable, and there are great employee resource groups so everyone will feel welcome, and diversity is valued. If you can back something up with data, you can make a point and bring change for the better. There are a multitude of systems in place that aid in continual self-improvement at both the individual and organizational level. This is very clearly a company that cares about doing things right.

    Cons

    This company changes and expands at a frightening pace. Also, while opportunities for career advancement are available, they are sometimes out of reach due to the sheer volume of work to be done getting in the way of special projects and learning / additional skill development. Finally, being on-call may cause anxiety, loss of personal quiet time, loss of sleep and loss of hair.

    Advice to Management

    Keep up the good work staying on your toes and being aware of internal pain points.


  10. Helpful (1)

    "Rather not say"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at PagerDuty full-time

    Pros

    A company on the rise.

    Cons

    Management seems to be all over the place. Not sure what the other hand is doing.


Showing 90 of 94 reviews
Reset Filters