PagerDuty Reviews | Glassdoor

PagerDuty Reviews

Updated August 17, 2017
66 reviews

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4.8
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PagerDuty CEO Jennifer Tejada
Jennifer Tejada
30 Ratings

66 Employee Reviews

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Pros
  • Empathetic leadership allowing for great work life balance (in 14 reviews)

  • Catered lunch every day and breakfast on Wednesday's (in 9 reviews)

Cons
  • No 401k matching, but it's hard to find start ups these days that do this (in 8 reviews)

  • Growing fast so some typical growing pains - systems, lots of new people to onboard (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Vibrant, fast moving, exciting place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    Great product with good product-market fit.
    Inclusive diverse employee population.
    Agile, flexible, growth mindset - this is a company that is not afraid of experimenting and changing.
    High energy levels and determination to get things done.

    Cons

    If you don't like change, you won't like it here. PagerDuty is a forward looking company that is growing across all dimensions.

    Advice to Management

    Keep communicating and maintain the high levels of transparency


  2. "One of top places I've worked for with great diversity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in San Francisco, CA
    Current Employee - Technical Support Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    Diversity, Inclusive, work life balance. You will work with great people at a growing company with really great benefits. Free catered lunches every day and full breakfast on Wednesdays. Fully stoked kitchen with drinks, snacks, cereals and a large variety of items. Unlimited coffee, Kombucha, Cold Brew and you can even make your own premium hot brews!

    Cons

    No 401k match, Lots of meetings. Teams can feel disconnected at times. Growing company going through growing pains. Need better tools to get the job done at times.

    Advice to Management

    Engage teams to mingle together and facilitate opportunities for teams to talk to each other with team building activities.

  3. Helpful (4)

    "Great company with short sighted management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at PagerDuty full-time (More than a year)

    Pros

    Great working environment, awesome people. I made a ton of friends here and learned a lot. PagerDuty is serious about maintaining a healthy work/life balance, has a fantastic product and is absolutely the market leader. Their benefits are top notch, and they do their best to keep everyone happy.

    Cons

    Management is too scared of the small competition and is focusing too much on shipping new features to tick boxes instead of polishing existing features. Very little refactoring was allowed at the time that I left, and technical debt was becoming a serious problem. Numerous new features were shipped as a bare minimum skateboard and then left to languish unfinished forever.

    Advice to Management

    Let your engineering team do what they need to do in order to make the product maintainable for the long term! You have great short term vision but need to focus on product life beyond the skateboard.


  4. "Wonderful place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    Great work/life balance! Opportunities to learn and grow! Welcoming atmosphere and lots of driven people! One of my favorite companies to work for, hands down!

    Cons

    No 401k matching, but it's hard to find start ups these days that do this.

    Advice to Management

    Keep on hiring smart folks!


  5. "Great company, great growth, huge potential in this industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - User Experience Designer in San Francisco, CA
    Current Employee - User Experience Designer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than a year)

    Pros

    Amazing CEO. So much potential for growth in this industry. Fast growing company with great people.

    Cons

    Trying to build all the things at once, so parts of the product have room for improvement

    Advice to Management

    Don't get so enamored with new features that you muddle up the core value prop


  6. "Sales @ PD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Account Manager in San Francisco, CA
    Current Employee - Commercial Account Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    Our product is really good...people in general like it. The company culture is fairly "sales centric" aka we do a lot of things that puts strains on other parts of the company but people tend to do those things with out complaint. Team is split into new business and current business. Management is solid from SVP - Director level, lots of experience taking companies to next level. Excited for future.

    Management is encouraging of getting in front of customers and traveling in territory. Great win culture.

    Cons

    A lot of changing of direction but I think that has to do with evolution and growth to the next level.

    Advice to Management

    Be sure to utilize the newer reps who came from outside. Set a level playing field as far as account mapping and quota responsibility.


  7. "Train is moving fast and has clear sight of destination"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than a year)

    Pros

    Solid Exec Team that is Transparent
    Community of Co-workers oozing with Passion
    Superior Product and Impressive Customer Base
    Great Benefits and Perks

    Cons

    A gym would be sweet, but grateful we have showers
    Too many meetings (standard for most companies)

    Advice to Management

    Stay consistent with your messaging (actions + words)
    Ask what tools are needed for teams to be (more) successful

  8. "Excitement everyday"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than a year)

    Pros

    The people, the culture, the way the organization embraces innovation and encourages creative thinking.

    Cons

    Not for those who don't want to work hard and feel themselves being pushed beyond their comfort zones.


  9. "Great Product and Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than 3 years)

    Pros

    People regularly ask me why I am still at PagerDuty after years at the company, and my answer is always the same: Product and the People. We are inventing a brand new product category and doing it with people who are highly capable and care about the company. This is not easy, but it is incredibly rewarding when you get to work on tough problems with competent and friendly coworkers.

    Cons

    Like many other successful companies, PagerDuty is not immune to the challenges that come with high growth. Every six months, I tell the people I work with to make sure this is what they still want, because it can change very quickly. Sometimes it changes into something that you are even more excited about, sometimes into something you are not excited about.

    Advice to Management

    Be the stable foundation that we need to build a successful company. Bringing in more tenured executives has been great in increasing the stability around decisions made that cascade to every part of the organization.

    Be as forth-coming as you can when your decisions affect multiple employees. Without the context, these decision seem arbitrary.


  10. "Join the Jennifer Tejada fan club"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than a year)

    Pros

    Essentially a flat organization where everyone's input is valued.

    Cons

    Some teams have a bit of myopia regarding the future direction of PagerDuty.

    Advice to Management

    Keep with the culture of employee involvement. Keep thinking big and inspiring the team.


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