PagerDuty Reviews | Glassdoor

PagerDuty Reviews

Updated January 27, 2017
46 reviews

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Full-time Part-time

4.8
Star Star Star Star Star
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PagerDuty CEO Jennifer Tejada
Jennifer Tejada
10 Ratings

46 Employee Reviews

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  1. "Smart people, big opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time

    Pros

    Smart, fun people working in an honest, collaborative environment. Cutting-edge product with big opportunities still in front of us, and impressive growth so far. Plenty of support for personal growth and development. Great office perks and very little office politics.

    Cons

    Not the sexiest product. Not much hand holding - a place for self starters.

    Advice to Management

    Keep up the awesome work. Don't be afraid to try new things.


  2. "I love working here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than a year)

    Pros

    Fast-growing company, with a team full of intelligent and genuine people. Best in class product with an impressive customer base.

    Cons

    For a while we were lacking proper direction and leadership, but that's changed given the new CEO coming on board and our most recent product release.


  3. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great co to work for. Everyone works together for one goal.

    Cons

    I do not have a con about the company


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  5. "Care about customers and employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    Onboarding is fast but really well executed.
    Coworkers are humble, but brilliant and super motivated in a startup environment
    Ideas are heard and welcomed
    Transparency from upper management and throughout company
    Feel encouraged to learn more skills to help my career, well supported to grow in my career
    Environment is relaxed but still professional, not superficial or gluttonous
    I'm happy to get up every morning and go to work!
    Great work-life balance
    Cold brew & kombucha on tap, delicious lunches and breakfasts catered
    Opportunity to grow in a direction you are passionate about pursuing
    Even though it's a startup, I trust in the executive decisions being made, never feel like i"m going to lose my job

    Cons

    With a growing population it can be kind of hard to meet coworkers in other departments. You end up slacking people and never really meeting them. Maybe more cross-departmental bonding activities could help to keep the community feel.
    They also have other locations, so you may need to collaborate with other long distance (if that *is* an issue for you of course)

    Advice to Management

    I think you guys are doing great. super stoked to have all of you supporting us and your great leadership. Thanks!


  6. Helpful (3)

    "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Account Manager in New York, NY
    Current Employee - Enterprise Account Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    Being in sales, I have been looking for a company like PagerDuty. They have done a fantastic job at setting a very solid foundation with a lot of very key logos. I recently participated in a fairly large trade show in NYC and without a doubt, every existing PagerDuty client had great things to say about the product. This in combination with the new CEO, PagerDuty is poised to accelerate as we take that next step in our lifecycle. It is a very exciting place with new logos being added to the client base every day.

    Cons

    Not much to say here. There are high expectations at PagerDuty, but the rewards are great. You have to work hard, but if you want to succeed anywhere, you would have to do the same.

    Advice to Management

    Keep your foot on the gas and keep those new features coming!


  7. "Enterprise Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Account Manager in New York, NY
    Current Employee - Enterprise Account Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    A team of top sales professionals, plenty of opportunity, very supportive organization, ambitious growth goals.

    Cons

    Some to be expected growing pains

    Advice to Management

    Keep the momentum going


  8. Helpful (2)

    "The best company I've worked for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time

    Pros

    There is a reason that PagerDuty is consistently named the best company to work for by numerous company review websites, Glassdoor being one of them.

    The people are incredibly laid back, motivated and great to be around in general. I feel lucky to work at such a positive company.

    Perks:
    +Great leadership/mentorship
    +Laid back/up lifting environment
    +Innovative environment (latest technology, Mac computers, standing desks, etc.)
    +Ping pong/game room
    +Catered lunch every day and breakfast on Wednesday's.
    +Delicious snacks
    +Nap room
    +Generous time off and unlimited sick days
    +Soma location
    +Continuously growing and staying at the top of the market
    +Generous Pay

    Cons

    Working for a start up, you have to create your own processes sometimes because they aren't set in stone yet. This can either be a pro or a con depending on your personality.

    Advice to Management

    Keep it up! Your strong leadership motivates me to work harder every day.


  9. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Very laid back co-workers, who are at the same time very intelligent, empathetic, and helpful. Many will go out of their way to help you out
    -Flexible working conditions -- many work from home at least once a week
    -Work life balance, since most employees are married and have families. Most teams work 10-6, or something similar. No crunchtime, no staying at the office until 8-9pm. This is a huge plus that can be hard to find in tech companies these days.
    -Meaningful and technically challenging work is always to be found
    -Great office food and snacks
    -Nap room
    -Beautiful office space

    Jennifer's been doing excellent work to get PagerDuty to reach its potential.

    Cons

    Although already generous, pay/benefits could be better for PagerDuty to remain competitive (e.g. with unicorns) and attract top talent, especially considering how profitable it is.

    Advice to Management

    Keep doing what you're doing. Continue communication and open dialogue with the engineers.


  10. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    Pros

    Good product, innovation, culture that promotes diversity.

    Cons

    High leadership turnover, poor communication


  11. "I Love Going to Work Every Day"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than 3 years)

    Pros

    PagerDuty is a fun place to work. The people are extremely friendly and helpful. Everyone truly wants the company to be amazingly successful, and it shows. Our customers love our service and we are highly regarded in our community. Work is challenging as we continue to scale at an amazing rate. I am extremely excited about the future of this company. Deciding to work at PagerDuty was one of the best decisions I've made in my life.

    Cons

    I can't really think of much to say that's negative about PagerDuty. We're going through the typical pains of rapid growth that you would expect. These are certainly challenges but I think as a company it's being handled well.

    Advice to Management

    Adding Jennifer to the management team was a very solid decision. She seems to have solid business acumen and a great sense of our industry. I love that she's actively talking to many key customers. Keep that up!



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