PagerDuty Reviews | Glassdoor

PagerDuty Reviews

Updated December 7, 2018
101 reviews

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4.5
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PagerDuty CEO Jennifer Tejada
Jennifer Tejada
61 Ratings

Employee Reviews

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Pros
  • "Work-life balance (flexible hours, can work from home, etc" (in 13 reviews)

  • "Catered lunch every day and breakfast on Wednesday's" (in 10 reviews)

Cons
  • "The company is growing at rapid speeds, so sometimes you'll find yourself stuck or overwhelmed" (in 8 reviews)

  • "Typical growing pains of a startup" (in 10 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (17)

    "Best culture of any company I've worked for..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time

    Pros

    Get to work with super-smart + passionate individuals. GSD culture in Engineering. Very supportive peers.

    Guilt-free culture. If you are feeling sick and need to take a day off or work remotely, you can do that guilt-free. Within Engineering, most teams are split between SF, Toronto, and remote folks. It's very easy to WFH when you like, and there's a culture of trust.

    Large enough to find like-minded folks interested in things you are interested in... There's a slack channel for almost any hobby/interest you can think of. Communities within PD meet weekly for random things like tea tasting, meditation, yoga, etc.

    Leadership is fully committed to and gets Agile, not just within Engineering, but across the org.

    Leadership is fully committed to diversity and creating a safe environment to be one's authentic self.

    Cons

    Lots of autonomy. You won't be told what to do. Some folks may be so used to being micromanaged that they are uncomfortable in an environment where they're in control of their own destiny + growth.

    PD is growing so fast, it's easy to overcommit yourself. Going back to autonomy / being in control of one's destiny... It's important to know what your own boundaries are and creating a healthy work/life balance is up to you.

    Advice to Management

    PagerDuty is changing fast, feels like a new company every 6 months. Let's retain what's important to us + what makes us special as we continue to scale + grow.

    Let's add 401k matching ASAP.

    Let's look for interns at more than one university.


  2. "Awesome place to work despite lack of sunlight"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than a year)

    Pros

    Great people, great company values, driven CEO, supportive colleagues, interesting work

    Cons

    Lack of sunlight in the SF headquarters

  3. Helpful (3)

    "Strong growth, collaborative, a company focused on making its mark"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    Great technology, diverse and large customer base who love the platform, high growth, very visible CEO, focus on collaboration and most important, lack of douchebags. Attitude of most employees is very positive, hard working, willingness to get things done. This is a company employees want to tell their friends and family about and go out of their way to recommend and refer people to open roles.

    Cons

    The usual growing pains of a fast-growing company: new people joining, changing or undefined processes, wearing multiple hats and keeping pace with growth using limited resources.

    Advice to Management

    Continue to communicate regularly, keep your teams informed and engaged, focus on keeping the platform innovative while resilient, maintain the focus on diversity and inclusiveness.


  4. Helpful (4)

    "Great product...Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at PagerDuty full-time (More than a year)

    Pros

    This product has amazing potential in the market, and has grown significantly in the past few years.

    Cons

    Management needs improvement beyond belief. High turnover in all departments not because people are dissatisfied with PagerDuty as a product, but they cannot bear to work with the managers. It seems as though people have adopted "it's not my responsibility" approach when asked to help out with something. Very little accountability and transparency. Major internal issues that need to be addressed, instead, these issues are constantly pushed aside and creating an environment filled with unhappy employees.

    Advice to Management

    Look at all of the feedback given by previous and current employees to try and help with hiring capable managers who are empathetic and driven by employee success. Managers at this company are self-serving and point blank; should not be managers.


  5. Helpful (4)

    "Amazing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    PagerDuty is really a rare bird. They genuinely care about their employees and customer relationships. They work diligently to build complex, highly skilled teams and work to partner with customers. So many companies focus on the sale and forget the real value which is the relationship. Likewise, they are focused on truly developing their staff. Not in a "check the box" way, but in a very genuine way. Absolutely the best company I have worked for. Very innovative and open to challenging the norm.

    Cons

    Typical growing pains of figuring out how to organize through rapid growth, but they are managing it well with very smart people.

    Advice to Management

    Keep doing what you are doing. Focus on true partnership with customers and they will stay loyal.


  6. Helpful (11)

    "Great for a logo on your resume, bad for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at PagerDuty full-time (More than 3 years)

    Pros

    PD is growing quickly and getting lots of press and attention. It's a nice company to have on your resume.

    The company's making big strides in social good.

    Cons

    Big, big cons with working at PagerDuty.
    1. Management isn't interested in helping people grow. With such a high turnover, it's difficult to have managers for full review cycles, which are required for your bonuses and promotions. Someone needs to fight for you for such to happen and it doesn't.
    2. Even if you get a good starting salary, don't expect it to grow much at all after that. Raises are tiny.
    3. A number of departments are riddled with politics. The culture of politics (and nepotism) has grown at a significantly higher rate than other parts of the company. Some guise this as "growing pains" -- more accurately, it's poor management.

    I would not recommend PagerDuty, especially in the following depts: finance, marketing, business operations, analytics, customer support.


  7. Helpful (12)

    "The culture is riddled with hypocrisy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at PagerDuty full-time (Less than a year)

    Pros

    Fast growth, great coworkers, solid product, on-site lunches

    Cons

    The culture is riddled with hypocrisy. In here, the measure of success is measured differently for a few people. If you are not one of the "liked' individuals, who get picked up for monthly awards which have no transparency, then expect to be treated poorly. Contrary to what the company's annual goals wants you to believe, the managers do not care about your career development.

    Advice to Management

    Have a more transparent culture. Culture is defined by inclusive behavior, compensation, promotions, and terminations.

  8. Helpful (6)

    "truly a dream company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time

    Pros

    * High investment in employees e.g. career architecture programs
    * Fantastic ERGs (SisterDuty, RainbowDuty, etc.)
    * Led by an amazing female CEO (Jennifer Tejada)
    * Strong emphasis on Diversity & Inclusion initiatives (partnerships with various bootcamps such as Hackbright Academy and Code2040)
    * Product itself is unparalleled in the industry

    Cons

    * High growth company, so still trying to scale the workforce accordingly e.g. onboarding, cross-functional team processes


  9. Helpful (3)

    "Best part is feeling like we're all family."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than a year)

    Pros

    Everyone works together to create the best streamline of workflow. You'll always have someone on your back anytime you're stuck. Continuous support from team leaders and well managed atmosphere to keep your days delightful.

    Cons

    The company is growing at rapid speeds, so sometimes you'll find yourself stuck or overwhelmed. Although, this almost always gets overshadowed from the Pros written above.

    Advice to Management

    Listen, Learn, Lead. We're all in it to win it.


  10. Helpful (1)

    "Best places to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    The company walks the talk when they put people first! Every employee and leadership embodies our values and ways of working. There is also a great appreciation for diversity here. For a company of our size, I'm amazed by the inclusion and diversity initiatives we are working towards.

    Cons

    More of a challenge - scaling our processes as we expand