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PagerDuty

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PagerDuty

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PagerDuty Reviews

Updated Sep 11, 2023

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Found 355 of over 385 reviews
3.8
68% Recommend to a Friend
PagerDuty CEO Jennifer Tejada
79% Approve of CEO

Found 354 of over 385 reviews

3.8
68%
Recommend to a Friend
79%
Approve of CEO
PagerDuty CEO Jennifer Tejada
Jennifer Tejada
253 Ratings

The latest conversations about Tech

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Technical Account Manager

Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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81 Comments

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2187.3K Members 

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Great team spirit and culture.(in 57 reviews)
  • "The people here are smart, friendly, and always willing to help each other out.(in 42 reviews)
  • "On top of all that there's great benefits, a fully stocked kitchen, catered lunch everyday, and lots of social activities inside and outside the office.(in 27 reviews)
  • "Great Work/Life Balance(in 20 reviews)
  • "PagerDuty has a fun atmosphere and everyone gets along well.(in 19 reviews)
Cons

Ratings by Demographics

This rating reflects the overall rating of PagerDuty and is not affected by filters.

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    1. 5.0
      Aug 18, 2023
      Sales Executive
      Current Employee
      San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing benefits and great people

      Cons

      Fast and tone deaf management

      2
      1. 1.0
        Jun 21, 2023
        Anonymous Employee
        Current Employee, more than 3 years
        Portland, OR
        Recommend
        CEO Approval
        Business Outlook

        Pros

        - Hires smart people - Great IC teammates - Interesting and motivating mission - Lots of opportunity for DEI work - Values show folks are trying to do the right things

        Cons

        - Product can’t keep up with mission. Very uncomfortable position for teams as they try to build and sell - Leaders repeat same mistakes expecting different outcomes - Everything is a fire drill. Employees live through poorly managed active incidents in direct opposition to what company tells its users to do - Turnover and re-orgs interrupt any momentum teams are able to build - No real career development beyond the trainings they mandate for managers for internal processes - Leadership plays favorites and ignores bad behavior - Good people get burnt out fast - Leadership is extremely out of touch and in the way - Zero trust of employees = multiple layers of approval on decisions and wasted cycles - Extremely slow, tedious and complicated internal processes that get in the way of innovation and block the course of business - Lack of accountability creates stress for teams and partners. Difficult to maintain positive business relationships - Values are some of the best I’ve seen and put into action more than most. Unfortunately only applies to the contributor layer or certain teams. Leadership rarely sets a good example. - Massive gate keeping. Lots happens behind closed doors leading to shady behavior and toxicity

        9

        Thank you for your review. We appreciate you taking the time to share your feedback with us. We encourage you to share more details directly with your HRBP and/or Manager. We take your concerns seriously and would like to look into them. PD has a strict policy against retaliation for sharing any concerns or feedback. If you are uncomfortable discussing these issues with your manager or your HRBP, PD provides multiple avenues to report your concerns. You may speak to any People Manager, any HR Business Partner, or report your concerns anonymously using the third-party administered Whistleblower hotline or webpage found on PD’s Corporate Compliance Internal WIKI page. With regards to career development, we encourage you to participate in the Grow-A-Thon coming up in August. More details and resources can be found on the People Development Internal WIKI page. Your feedback is a valuable resource as we grow and evolve.

      2. Join the PagerDuty team
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        1. 2.0
          Jun 30, 2023
          Account Executive
          Current Employee, more than 1 year
          Recommend
          CEO Approval
          Business Outlook

          Pros

          The base salary, the ESPP, the co-workers

          Cons

          There are a number of negative reviews that are largely accurate. Inexperienced and toxic sales managers. Last minute fire drills. Constant shift in focus that results in lost momentum. Strong in the small enterprise and mid-market space. The biggest problem is the growth opportunity for sales reps. PD Process Automation (Rundeck) is a 7-10 year old open source product that the open source community left behind because Ansible won. Ansible is better and cheaper. Trying to become a multi-product company on the back of PD Process Automation isn't going to work. Other problems include: No channel to speak of. No real partnerships to speak of. Unrealistic expectations for sales reps. The customer base is mostly SMB, Mid-Market, and Small Enterprise. The competition from IBM/RedHat and ServiceNow, even potentially Atlassian, in the ITSM and Automation categories is too much to overcome with so little momentum at this point with PD Process Autionation. When the company makes a rep's quota a customer's problem, the company doesn't care about customers anymore. The company has strayed from it's core values. This can only be rectified at the top.

          11
          1. 4.0
            Sep 11, 2023
            Business Development Representative
            Former Employee, more than 1 year
            Recommend
            CEO Approval
            Business Outlook

            Pros

            - Great enablement - Culture is very helpful and open - Good communication on the team and with higher ups

            Cons

            - A lot of luck based on your territory - Manager didn't have many supportive initiatives

            1. 1.0
              Aug 2, 2023
              Enterprise Sales Executive
              Current Employee, more than 3 years
              Atlanta, GA
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Great salary. PagerDuty core product is great.

              Cons

              Too much pressure to cross sell non PagerDuty core products. Fire drill each month to fill out new forms sr leadership wants. Seems like mgmt doesn’t know what the bell they are doing and guessing. If a bigger deal closes they cling on trying to repeat that.

              2
              1. 5.0
                Aug 3, 2023
                Senior Director
                Current Employee, more than 5 years
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Great product, leadership team is really strong, lots of opportunities for career growth through internal programs or cross-job training.

                Cons

                It can be challenging to help keep our sales teams and customers up to speed on the latest with the product

                1
                1. 4.0
                  May 26, 2023
                  Technical Support Specialist II
                  Former Employee, more than 1 year
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  The Technical Support team was amazing. Consistently great mid-level managers who actually cared about your career. Company events were fun and usually included a volunteering event. Pay was great.

                  Cons

                  As soon as the company reached profitable, they did major layoffs. Not a good look. They replaced the North America Technical Support Specialists with folks from Chile and Argentina (who are delightful people; we got to help train our replacements and it wasn't their fault they were replacing us). Not enough time or support for professional learning opportunities, since being understaffed was kind of the norm. Lots of meetings that could have been emails.

                  5
                  1. 3.0
                    Jun 7, 2023
                    Anonymous Employee
                    Current Employee
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    - remote work accommodated - core product (incident response) stacks up to competitors well - depends on team, but generally you have autonomy over your work

                    Cons

                    - some teams have changed dramatically, customer support and success aren't of the quality they used to be and don't work well with others - some executives do not understand what our product is or does - there's an identity crisis at PD, people buy the product for incident response but the focus on other product areas is sometimes overemphasized.

                    8
                    1. 2.0
                      Aug 7, 2023
                      Enterprise Customer Success Manager
                      Current Employee
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Good pay time off coworkers are nice

                      Cons

                      Bad culture Product is overrated Growth is hard

                      2
                      1. 5.0
                        Jul 21, 2023
                        Senior People Leader
                        Current Employee, more than 3 years
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Filled with smart, great people who care, Low egos. An amazing inclusive culture. CEO that cares about diversity. Awesome product. Global company. Lots of flexibility.

                        Cons

                        Some organizations don't know about the Operations Cloud and what we do.

                      Viewing 1 - 10 of 354 Reviews
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                      PagerDuty Reviews FAQs

                      PagerDuty has an overall rating of 3.8 out of 5, based on over 385 reviews left anonymously by employees. 68% of employees would recommend working at PagerDuty to a friend and 62% have a positive outlook for the business. This rating has decreased by -12% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, PagerDuty employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at PagerDuty. This rating has decreased by -6% over the last 12 months.

                      68% of PagerDuty employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated PagerDuty 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at PagerDuty to be senior leadership, career development, benefits and the cons to be compensation, management.

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                      Interview Tips

                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

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                      Product Design Manager

                      I’m interviewing with a vp of product today for a product design manager role and in my prep I’m struggling to think of a response for “a time I disagreed with leadership” like I know there have been times but I can’t think of a specific any tips or advice?

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                      Account Executive

                      Does anyone have any suggestion templates for a message to send on linkedin that they’ve tested/worked to get a response from a recruiter that works at the company but isn’t linked to the job posting / hiring manager when you see a job posting that you are a right fit for and don’t have a relationship that you were able to build with time like most of these career advisors suggest and don’t want it to come across like a ask?

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                      Manager

                      I’ve recently completed an interview for my dream job at a dream company. It went well (and received same feedback from HR afterwards), however I was just informed the position is placed on hold to ascertain their resources, etc. my interviewer was the head of the department. Would it be inappropriate for me to reach out to her on LinkedIn to let her know I would be interested in any future roles on her team?

                      2
                      3 Comments

                      Glassdoor has 385 PagerDuty reviews submitted anonymously by PagerDuty employees. Read employee reviews and ratings on Glassdoor to decide if PagerDuty is right for you.