PagerDuty Reviews

Pros

Great company, culture, executive team seems to genuinely care about their employees welfare. collaborative culture hardworking culture

Cons

Dreaded growing pains of fast growing company

Pros

Compensation, Culture, Work life balance, People, Leadership,

Cons

None, highly talented teams that support the sales efforts.

Pros

Compensation is in line with the tech industry. Wellness Days and 'Hibernation Duty' weeks are ahead of industry norms. Commercial sales leadership and teams are excellent, and the product is well suited for this market. The product is good, and has a great deal of value for many customers.

Cons

There is an over-emphasis on Diversity, Inclusion and Equity to the point that it is a distraction in all-hands meetings and has deleterious effects in team planning and recruiting. It is counterproductive and making the company less diverse in unintended ways. (Example: The mascot 'Pagey' uses they/them pronouns. The fact that a mascot has preferred pronouns should tell you everything you need to know.) Other reviewers have correctly commented on the heavy influx of SFDC management, which has created an executive 'in-crowd' of those who have recently arrived, made some bad decisions that have eroded the culture of the organization, then pat themselves on the back for 30% YoY growth that was initiated by other people's hard work two years prior. This has crowded out experienced leadership that brought PD through the IPO period to the detriment of the organization. The company desperately wants to think of themselves as scrappy and in late start-up mode, but this is very much not the case. They are very slow to move on product advances, are highly siloed in communications among departments, and new executives are free to eliminate entire job functions while parroting "People First" slogans. This is a good company that believes they are an amazing company. Although great for executive talking points at kick-off meetings and CNBC appearances, the gap in intellectual honesty is preventing these same executives from effective assessments about the performance and direction of the company.

Pros

- competitive compensation - top notch dei stewardship - top notch community stewardship - female CEO - wellness days - bulk holiday weeks off (july, december) - excellent compensation structure for sales / cs

Cons

- lack of a strong pmo presence in the entire organization -> this leads to less accountability even in an ack & own culture - not a lot of cross-functional collaboration visible across the board - current pmo within professional services lacks organizational leadership - lacks user-based scaled research/data around industry best practices, instead uses case studies as one-off examples (product also lacks consistent UI/UX as well, despite being easy to use) - no 4 day work week / no flex PTO / not truly global remote (limited days out of country) - take OKR strategies and performance reviews to the next level -> individual roadmaps for careers within PD -> hunter, gather, and helping each other in terms of career trajectories -> really no formalized upleveling strategy at this point in time, very barebones performance review structure

Pros

PagerDuty continues to be a great place to grow your career. Personally, I really enjoyed working in the Customer Success org. - the energy, collaboration, and team-oriented vibe made me feel at home, supported, and confident that we could tackle any challenges. With this foundation, the CS org. also encouraged creativity and autonomy, and provided valuable coaching, all of which helped me grow tremendously in the role, acquiring skills that would apply to any position. And, when I eventually became interested in making a career change, the Customer Success org. again was there to support my career goals, discuss them with me, and encourage stretch roles to gain additional skills. Ultimately, with their support, I was able to move internally to a completely new role within a completely different department. I wasn't the exception either, I had and have seen others in the CS org. and beyond make similar career changes as well - it's a testament to the Customer Success group's (and PagerDuty's) focus on its people (and the people themselves), which is one of the company's biggest strengths and why I really enjoy working here.

Cons

None right now - this isn't to say people find nothing wrong with the org., but I feel like management attempts to be as tuned in as possible to what the employees are saying, and is action-oriented, even if the results won't be seen for some time given the complexity of the issue. For those reasons, I don't have much to say for cons at the moment.

Pros

I love the culture and the people at PagerDuty. We all run together and have a collaborative healthy environment. We also have great products and add a ton of value to our customers. I also appreciate the work/life balance here - monthly Wellness Days, a Wellness Week, plus Hibernation Duty, all on top of PTO. I'm very happy to be a part of such a great company and excited to see how much we grow!

Cons

Honestly, I don't have any.

Pros

Not many these days. This is a whole new place and Salesforce people are just running the company into the ground because it’s their last rodeo before early retirement.

Cons

See pros. Yup. Scroll back up

Pros

The people, particularly management, genuinely care for each other. I've worked at the big software companies before who claim to have an "ohana" but in reality it was a turn and burn shop. This is a great company to build your career at. They've got the tools and they've got the talent to take it to the next level. Also, the comp plans are ridiculous so you can make a ton of money here.

Cons

The days of low hanging fruit are over in the enterprise space so if you are looking to just coast in and not do actual selling and prospecting pick another company.

Pros

Great place to grow a career. The leadership is great at allowing you to easily pursue interests within the company

Cons

None that I can think of.

Pros

- Remote work with the option to attend an office if located near you. - Competitive salary - Great benefits - including Wellness Days (Monthly) and 2 weeks of paid time off (hibernation duty during July and December) - Great culture

Cons

A lot to learn about the organization/how things work using PagerDuty. Best practice is to get an account and learn/use it yourself.