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PagerDuty Reviews
Updated Sep 11, 2023
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Found 355 of over 385 reviews
68% Recommend to a Friend
79% Approve of CEO
Found 354 of over 385 reviews
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Recommend to a Friend
Approve of CEO
Jennifer Tejada
253 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "On top of all that there's great benefits, a fully stocked kitchen, catered lunch everyday, and lots of social activities inside and outside the office." (in 27 reviews)
Cons
Ratings by Demographics
This rating reflects the overall rating of PagerDuty and is not affected by filters.
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- 5.0Aug 18, 2023Sales ExecutiveCurrent EmployeeSan Francisco, CA
Pros
Amazing benefits and great people
Cons
Fast and tone deaf management
2 - 1.0Jun 21, 2023Anonymous EmployeeCurrent Employee, more than 3 yearsPortland, OR
Pros
- Hires smart people - Great IC teammates - Interesting and motivating mission - Lots of opportunity for DEI work - Values show folks are trying to do the right things
Cons
- Product can’t keep up with mission. Very uncomfortable position for teams as they try to build and sell - Leaders repeat same mistakes expecting different outcomes - Everything is a fire drill. Employees live through poorly managed active incidents in direct opposition to what company tells its users to do - Turnover and re-orgs interrupt any momentum teams are able to build - No real career development beyond the trainings they mandate for managers for internal processes - Leadership plays favorites and ignores bad behavior - Good people get burnt out fast - Leadership is extremely out of touch and in the way - Zero trust of employees = multiple layers of approval on decisions and wasted cycles - Extremely slow, tedious and complicated internal processes that get in the way of innovation and block the course of business - Lack of accountability creates stress for teams and partners. Difficult to maintain positive business relationships - Values are some of the best I’ve seen and put into action more than most. Unfortunately only applies to the contributor layer or certain teams. Leadership rarely sets a good example. - Massive gate keeping. Lots happens behind closed doors leading to shady behavior and toxicity
9
PagerDuty Response3moThank you for your review. We appreciate you taking the time to share your feedback with us. We encourage you to share more details directly with your HRBP and/or Manager. We take your concerns seriously and would like to look into them. PD has a strict policy against retaliation for sharing any concerns or feedback. If you are uncomfortable discussing these issues with your manager or your HRBP, PD provides multiple avenues to report your concerns. You may speak to any People Manager, any HR Business Partner, or report your concerns anonymously using the third-party administered Whistleblower hotline or webpage found on PD’s Corporate Compliance Internal WIKI page. With regards to career development, we encourage you to participate in the Grow-A-Thon coming up in August. More details and resources can be found on the People Development Internal WIKI page. Your feedback is a valuable resource as we grow and evolve.
- 2.0Jun 30, 2023Account ExecutiveCurrent Employee, more than 1 year
Pros
The base salary, the ESPP, the co-workers
Cons
There are a number of negative reviews that are largely accurate. Inexperienced and toxic sales managers. Last minute fire drills. Constant shift in focus that results in lost momentum. Strong in the small enterprise and mid-market space. The biggest problem is the growth opportunity for sales reps. PD Process Automation (Rundeck) is a 7-10 year old open source product that the open source community left behind because Ansible won. Ansible is better and cheaper. Trying to become a multi-product company on the back of PD Process Automation isn't going to work. Other problems include: No channel to speak of. No real partnerships to speak of. Unrealistic expectations for sales reps. The customer base is mostly SMB, Mid-Market, and Small Enterprise. The competition from IBM/RedHat and ServiceNow, even potentially Atlassian, in the ITSM and Automation categories is too much to overcome with so little momentum at this point with PD Process Autionation. When the company makes a rep's quota a customer's problem, the company doesn't care about customers anymore. The company has strayed from it's core values. This can only be rectified at the top.
11 - 4.0Sep 11, 2023Business Development RepresentativeFormer Employee, more than 1 year
Pros
- Great enablement - Culture is very helpful and open - Good communication on the team and with higher ups
Cons
- A lot of luck based on your territory - Manager didn't have many supportive initiatives
- 1.0Aug 2, 2023Enterprise Sales ExecutiveCurrent Employee, more than 3 yearsAtlanta, GA
Pros
Great salary. PagerDuty core product is great.
Cons
Too much pressure to cross sell non PagerDuty core products. Fire drill each month to fill out new forms sr leadership wants. Seems like mgmt doesn’t know what the bell they are doing and guessing. If a bigger deal closes they cling on trying to repeat that.
2 - 5.0Aug 3, 2023Senior DirectorCurrent Employee, more than 5 years
Pros
Great product, leadership team is really strong, lots of opportunities for career growth through internal programs or cross-job training.
Cons
It can be challenging to help keep our sales teams and customers up to speed on the latest with the product
1 - 4.0May 26, 2023Technical Support Specialist IIFormer Employee, more than 1 year
Pros
The Technical Support team was amazing. Consistently great mid-level managers who actually cared about your career. Company events were fun and usually included a volunteering event. Pay was great.
Cons
As soon as the company reached profitable, they did major layoffs. Not a good look. They replaced the North America Technical Support Specialists with folks from Chile and Argentina (who are delightful people; we got to help train our replacements and it wasn't their fault they were replacing us). Not enough time or support for professional learning opportunities, since being understaffed was kind of the norm. Lots of meetings that could have been emails.
5 - 3.0Jun 7, 2023Anonymous EmployeeCurrent Employee
Pros
- remote work accommodated - core product (incident response) stacks up to competitors well - depends on team, but generally you have autonomy over your work
Cons
- some teams have changed dramatically, customer support and success aren't of the quality they used to be and don't work well with others - some executives do not understand what our product is or does - there's an identity crisis at PD, people buy the product for incident response but the focus on other product areas is sometimes overemphasized.
8 - 2.0Aug 7, 2023Enterprise Customer Success ManagerCurrent Employee
Pros
Good pay time off coworkers are nice
Cons
Bad culture Product is overrated Growth is hard
2 - 5.0Jul 21, 2023Senior People LeaderCurrent Employee, more than 3 years
Pros
Filled with smart, great people who care, Low egos. An amazing inclusive culture. CEO that cares about diversity. Awesome product. Global company. Lots of flexibility.
Cons
Some organizations don't know about the Operations Cloud and what we do.
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PagerDuty Reviews FAQs
PagerDuty has an overall rating of 3.8 out of 5, based on over 385 reviews left anonymously by employees. 68% of employees would recommend working at PagerDuty to a friend and 62% have a positive outlook for the business. This rating has decreased by -12% over the last 12 months.
68% of PagerDuty employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated PagerDuty 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at PagerDuty to be senior leadership, career development, benefits and the cons to be compensation, management.
