PagerDuty Reviews | Glassdoor

PagerDuty Reviews

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Found 105 reviews

4.6
StarStarStarStarStar
Rating TrendsRating Trends
89%
Recommend to a Friend
100%
Approve of CEO
PagerDuty CEO Jennifer Tejada
Jennifer Tejada
64 Ratings
Pros
Cons
  • "The company is growing at rapid speeds, so sometimes you'll find yourself stuck or overwhelmed(in 8 reviews)

  • "Typical growing pains of a startup(in 10 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (23)

    Best culture of any company I've worked for...

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time

    Pros

    Get to work with super-smart + passionate individuals. GSD culture in Engineering. Very supportive peers. Guilt-free culture. If you are feeling sick and need to take a day off or work remotely, you can do that guilt-free. Within Engineering, most teams are split between SF, Toronto, and remote folks. It's very easy to WFH when you like, and there's a culture of trust. Large enough to find like-minded folks interested...

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    Cons

    Lots of autonomy. You won't be told what to do. Some folks may be so used to being micromanaged that they are uncomfortable in an environment where they're in control of their own destiny + growth. PD is growing so fast, it's easy to overcommit yourself. Going back to autonomy / being in control of one's destiny... It's important to know what your own boundaries are and creating a healthy work/life balance is up to...

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    Advice to Management

    PagerDuty is changing fast, feels like a new company every 6 months. Let's retain what's important to us + what makes us special as we continue to scale + grow. Let's add 401k matching ASAP. Let's look for interns at more than one university.

  2. Great place to work, fantastic team!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time for more than a year

    Pros

    I really love working for PagerDuty - it's a company that wholly embodies its values, has a rock solid product and an ever growing customer base. There is a true embrace for diversity, inclusivity and equity throughout the company, which means a lot to me. It’s not just lip service. I work with super smart people, who are driven and nice - it's a really great environment both as an individual contributor and as...

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    Cons

    There's no tech stipend for remote workers and there's no 401k match - other than that the benefits are really solid. There are some opportunities that colleagues in brick-and-mortar offices receive that remote employees don't get (beyond free lunches) - group volunteering opportunities, training opportunities, celebrations. Sort of a bummer if you're remote, but not a huge deal.

    Advice to Management

    We're growing super fast, which can sometimes impede clear communication - so finding ways to increase transparency while scaling is important. Find ways to pump up the remote worker experience! It's definitely not bad, but there are opportunities to enhance it. It will help position PD for growth outside the main office hubs - big opportunity to reduce cost of being HQ'd in San Francisco. Keep up the good work!...

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  3. Helpful (3)

    No really, it's a rocketship.

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Consultant in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time for more than a year

    Pros

    Incredibly talented people. A product that is disrupting business in virtually every market that our competition simply can't match. Leadership that actually gives a damn.

    Cons

    There's always room for improvement, but here's the bonus: You get to contribute wherever you see the need. Didn't like your on-boarding process? Help fix it. Don't like the catered lunch last Tuesday? Suggest an alternative for future menus.

    Advice to Management

    Keep doing what you're doing. Listening to your people but continuing to make wise business decisions.

  4. Culture Varies With Each Business Unit

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at PagerDuty full-time

    Pros

    • Fast growing company • Due to financial success, investment in team building activities

    Cons

    • Lack of opportunities for promotion

  5. Helpful (1)

    Awesome place to work despite lack of sunlight

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time for more than 2 years

    Pros

    Great people, great company values, driven CEO, supportive colleagues, interesting work

    Cons

    Lack of sunlight in the SF headquarters

  6. Helpful (3)

    Strong growth, collaborative, a company focused on making its mark

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time for more than a year

    Pros

    Great technology, diverse and large customer base who love the platform, high growth, very visible CEO, focus on collaboration and most important, lack of douchebags. Attitude of most employees is very positive, hard working, willingness to get things done. This is a company employees want to tell their friends and family about and go out of their way to recommend and refer people to open roles.

    Cons

    The usual growing pains of a fast-growing company: new people joining, changing or undefined processes, wearing multiple hats and keeping pace with growth using limited resources.

    Advice to Management

    Continue to communicate regularly, keep your teams informed and engaged, focus on keeping the platform innovative while resilient, maintain the focus on diversity and inclusiveness.

  7. Helpful (6)

    Great product...Poor management

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at PagerDuty full-time for more than 2 years

    Pros

    This product has amazing potential in the market, and has grown significantly in the past few years.

    Cons

    Management needs improvement beyond belief. High turnover in all departments not because people are dissatisfied with PagerDuty as a product, but they cannot bear to work with the managers. It seems as though people have adopted "it's not my responsibility" approach when asked to help out with something. Very little accountability and transparency. Major internal issues that need to be addressed, instead, these issues...

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    Advice to Management

    Look at all of the feedback given by previous and current employees to try and help with hiring capable managers who are empathetic and driven by employee success. Managers at this company are self-serving and point blank; should not be managers.

  8. Helpful (6)

    Amazing company

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time for more than a year

    Pros

    PagerDuty is really a rare bird. They genuinely care about their employees and customer relationships. They work diligently to build complex, highly skilled teams and work to partner with customers. So many companies focus on the sale and forget the real value which is the relationship. Likewise, they are focused on truly developing their staff. Not in a "check the box" way, but in a very genuine way. Absolutely...

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    Cons

    Typical growing pains of figuring out how to organize through rapid growth, but they are managing it well with very smart people.

    Advice to Management

    Keep doing what you are doing. Focus on true partnership with customers and they will stay loyal.

  9. Helpful (17)

    Great for a logo on your resume, bad for growth

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at PagerDuty full-time for more than 4 years

    Pros

    PD is growing quickly and getting lots of press and attention. It's a nice company to have on your resume. The company's making big strides in social good.

    Cons

    Big, big cons with working at PagerDuty. 1. Management isn't interested in helping people grow. With such a high turnover, it's difficult to have managers for full review cycles, which are required for your bonuses and promotions. Someone needs to fight for you for such to happen and it doesn't. 2. Even if you get a good starting salary, don't expect it to grow much at all after that. Raises are tiny. 3. A number of...

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  10. Helpful (7)

    truly a dream company to work for

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time

    Pros

    * High investment in employees e.g. career architecture programs * Fantastic ERGs (SisterDuty, RainbowDuty, etc.) * Led by an amazing female CEO (Jennifer Tejada) * Strong emphasis on Diversity & Inclusion initiatives (partnerships with various bootcamps such as Hackbright Academy and Code2040) * Product itself is unparalleled in the industry

    Cons

    * High growth company, so still trying to scale the workforce accordingly e.g. onboarding, cross-functional team processes

Found 105 reviews