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Palo Alto Software

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Palo Alto Software

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Palo Alto Software Reviews

Updated May 17, 2023

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Found 30 of over 36 reviews
4.4
81% Recommend to a Friend
84% Approve of CEO

Found 30 of over 36 reviews

4.4
81%
Recommend to a Friend
84%
Approve of CEO
Palo Alto Software CEO Sabrina Parsons (no image)
Sabrina Parsons
22 Ratings

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Top Review Highlights by Sentiment

Pros
  • "Management does their best to remain transparent to us employees about situations that arise, as well as, answering any questions that we might have to the best of their ability.(in 4 reviews)
  • "The culture is based around the idea that we all do better when we all do better, leading to a commitment to help our customers succeed in starting small businesses, as well as a commitment to one another to help each other out.(in 4 reviews)
Cons
    There are no cons to display at this time.
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Current Employee, more than 1 year

    Great company culture

    May 17, 2023 - Marketing in Eugene, OR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I find it a very dynamic and supportive place to work. Schedules are very flexible and managers give employees a lot of freedom to balance work with personal obligations. And it’s very organized in terms of how projects are brainstormed and executed.

    Cons

    I honestly don’t have any major complaints, it’s a big improvement from the software company I worked at just prior.

    Be the first to find this review helpful
  2. 5.0
    Current Employee, more than 5 years

    Great place to work

    Apr 9, 2022 - Content Specialist in Eugene, OR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Salary at market or above - Benefits definitely above market - Culture based on values: helping people succeed in business. Ownership means it and lives it. - Flexibility about remote vs. office since Covid - Good transparency from ownership about performance - Many women in leadership position - Stable financial position

    Cons

    - Oregon weather is tough on Californians

    1 person found this review helpful
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  4. 2.0
    Former Employee, more than 3 years

    Horrible upper management, good health insurance

    Dec 9, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Good health insurance - Lots of holidays off - Good teammates - Retros were nice - Team outings were fun

    Cons

    - Nepotism is strongly at work at this company - Upper management refused to listen to employee's problems causing low morale - Employee's weren't recognized for outstanding work or going above and beyond - CEO is unwilling to hear criticisms - The only people who seem to get rewarded are those who throw work/life balance out the window

    Continue reading
    Be the first to find this review helpful
  5. 5.0
    Current Employee

    A great place to work

    Apr 27, 2022 - Senior Web Developer in Eugene, OR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Reasonable pay, benefits, flexible work schedule

    Cons

    Office isn't a priority with in office requirements and limitations; Lack of stuff to do outside of just doing the work there.

    Be the first to find this review helpful
  6. 4.0
    Former Employee, more than 1 year

    Customer support role review

    Aug 10, 2021 - Software Customer Advocate in Eugene, OR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very flexible especially for people with families, good healthcare and other benefits, lots of growth opportunities, work culture is overall positive and there is good transparency from management, decent work-life balance

    Cons

    "Like a family" translates to rampant favoritism/nepotism, not open to negotiating salary with employees who grow and take on new responsibilities

    Be the first to find this review helpful
  7. 5.0
    Current Employee, more than 1 year

    Great company culture and teams!

    May 27, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company culture, caring team, and down to earth upper management. Honestly a blessing to work with everyone, and they are all so excited about the work they do.

    Cons

    Sometimes projects can be slow to get out, so if you’re used to a fast-paced environment this might feel a little more relaxed to you.

    Be the first to find this review helpful
  8. 3.0
    Former Employee

    Memorable

    Jun 11, 2021 - Lead User Experience Designer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some good people to work with and a couple of nice benefits (holidays off)

    Cons

    There were instances of mismanagement

    Be the first to find this review helpful
  9. 5.0
    Current Employee

    Amazing

    Jun 10, 2021 - Senior Customer Success Engineer in Santa Clara, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fun interesting best company for you

    Cons

    Nothing that I can think of

    Be the first to find this review helpful
  10. 5.0
    Current Employee, more than 1 year

    Best Job I've Ever Had!

    Apr 7, 2017 - Web Developer in Eugene, OR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Amazing employee benefits: Medical, Dental, Vision, 401k, Annual raises/bonuses, plenty of paid vacation days, bonus days off for the holidays. Even for holidays where it seems like everyone else is still at work! - Friendly coworkers, non-hostile workplace (in my experience) - Transparent workplace. Management does their best to remain transparent to us employees about situations that arise, as well as, answering any questions that we might have to the best of their ability. - The culture encourages innovation. Sometimes that can mean working from home occasionally to focus or have the flexibility of sprinkling in your work throughout the day. - Flexible work hours. Management is more than willing to be flexible with your availability (far more reasonable than other places I've worked at) as long as you get your work done.

    Cons

    - The office can be quiet around the winter holidays. I understand why some reviewers on here said it was boring. But at the same time, the scarcity was, in part, due to our old employee vacation process. Employees would all take off around christmas time, including leftover time because vacation days didn't roll over. This process has improved since that period of time.

    Continue reading
    3 people found this review helpful
  11. 2.0
    Former Employee, more than 1 year

    Revolving door and culture of fear

    Mar 14, 2017 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free coffee? They don't have any perks better than any other tech company. Most tech companies in Eugene have better perks like ipads, phones, etc

    Cons

    When you join they tell you they will never let you go without going through a warning process. This is simply not true. Multiple people were let go let go in my time there. Since I left I have spoken to them and for almost all of them it was sudden. No warnings. CEO will tell everyone you were on probation even if this never happened. Not a professional culture and the company does not have a good reputation around town especially with other tech companies. Very boring place to work. Just walk inside and you will feel it. No office stimulation and everyone is quiet. No idea how they are still in business with the turnover rate and reputation problem.

    Continue reading
    8 people found this review helpful

    Palo Alto Software Response

    CEO

    It is always hard when an employee is not the right fit. We are very picky about our peers, and our culture is very purposeful and important to us. We strive to provide employees with a great place to work and the benefits we feel are important. If you are looking for free ipads and beer on tap, this is probably not the right place for you. If you are looking for great health care, including dental, vision and orthodontia , and paid maternity leave, paid paternity leave, 401k matching and a flexible workplace (among other benefits) then Palo Alto Software could be for you. Here is a link to all of our benefits: https://docs.google.com/presentation/d/1MAnyNu-MgCr0nNCnJiiH4BHjqCGVc1gjB2sxggiOECE/edit?usp=sharing Our workplace is all about empowering employees and focusing on results. This much autonomy can be hard for people and not the right culture for them. For people who want more hands-on management, and have a hard time in an environment where there is a lot of freedom to make decisions, our culture will be hard on them. We work very hard to be a great place for people to work at, and have many employees who have been here for over 10 years. We work really hard to make sure we hire people who are the right fit. We aren't perfect and are always striving to do better.

Viewing 1 - 10 of 30 Reviews
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Palo Alto Software Reviews FAQs

Palo Alto Software has an overall rating of 4.4 out of 5, based on over 36 reviews left anonymously by employees. 81% of employees would recommend working at Palo Alto Software to a friend and 75% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Palo Alto Software employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Palo Alto Software. This rating has been stable over the past 12 months.

81% of Palo Alto Software employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Palo Alto Software 4.4 out of 5 for work life balance, 4.3 for culture and values and 4.2 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Palo Alto Software to be management, benefits, culture and the cons to be senior leadership .

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Glassdoor has 36 Palo Alto Software reviews submitted anonymously by Palo Alto Software employees. Read employee reviews and ratings on Glassdoor to decide if Palo Alto Software is right for you.