Pampered Chef Reviews | Glassdoor

Pampered Chef Reviews

Updated July 18, 2017
35 reviews

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3.0
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Pampered Chef CEO Tracy Britt Cool
Tracy Britt Cool
5 Ratings

35 Employee Reviews

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Pros
  • Generally friendly atmosphere and free products every once in a while (in 17 reviews)

  • Great products which make it easier to sell (in 14 reviews)

Cons
  • Upper Management does not listen to employees (in 5 reviews)

  • This company is going through a period of a lot of change (in 3 reviews)

More Pros and Cons

  1. Helpful (15)

    "Company's going downhill and is in re-branding, rebuilding mode"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Pampered Chef full-time (More than 10 years)

    Pros

    Great benefits - medical, vacation, 401K. Generally friendly atmosphere and free products every once in a while.

    Cons

    Lost the family atmosphere among co-workers when the founder sold it to Berkshire-Hathaway, corporate culture took over and they took most of employees' little perks. Hiring micro-managers followed, and not surprisingly, revenue went down drastically. New team of officers are in rebuilding mode but most good people have been laid off or left and they couldn't hire enough to fill in positions leaving other employees to carry the burden of work they are not trained for. Majority of people who left are happier (spoke to most of them on Linked In) with their new gigs, including yours truly. Doesn't value loyalty. If you're working there a long time, they think of you as somewhat of a contributor to the slide and your days become numbered. May work best for new hires. They will probably like you more.

    Advice to Management

    Talk and listen to the common employees, the people who are actually down in the trenches doing the dirty work, and not to your managers and directors who are only very good at scheduling meetings and pointing fingers when something goes wrong. I heard they have a hard time filling out positions. I am not surprised at the very least.


  2. "All in what you make it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Consultant in Londonderry, NH
    Current Employee - Independent Consultant in Londonderry, NH
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Pampered Chef part-time (Less than a year)

    Pros

    Great products which make it easier to sell
    Website makes it easy to connect with customers
    The ability to have virtual parties is awesome if you make money at it!

    Cons

    Constant overwhelming contact from your director
    Costs quite a bit up front
    Cannot have a full time job and do this. There is just not enough time.

  3. Helpful (3)

    "Strong on Oracle Talents, Light on Interpersonal Skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - BI Analyst in Addison, IL
    Former Contractor - BI Analyst in Addison, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Pampered Chef as a contractor (Less than a year)

    Pros

    The IT shop was clearly a solid Oracle outfit. There were several competent individuals on the BA, BI, QA, and DBA teams.

    Cons

    For a large IT department, there were problemaric interpersonal deficits. Certain individuals did not work well with each other due to cultural divisions. Members of the BA team didn't work well with BI or QA. Members of QA didn't interact well with BI or BA team. This resulted in spending a lot of time diffusing conflict.


  4. Helpful (10)

    "Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pampered Chef full-time

    Pros

    Free products were nice perks.

    Cons

    The new CMO is a bully.

    Pampered Chef Response

    Feb 28, 2017 – Chief People Officer

    If free products were the best thing about working at Pampered Chef, then this wasn't the right place for you. We are looking for coworkers who drive meaningful results, are passionate about what we... More


  5. Helpful (13)

    "M"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Addison, IL
    Current Employee - Anonymous Employee in Addison, IL
    Doesn't Recommend
    Neutral Outlook

    I have been working at Pampered Chef full-time (More than 8 years)

    Pros

    Great products, great coworkers

    Cons

    Management keeps changing, no consideration of your workload

    Advice to Management

    Give breathing room to your coworkers.


  6. Helpful (2)

    "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in Atlanta, GA
    Former Employee - Senior Consultant in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    loved the products, lots of mentoring and great people in most organizations

    Cons

    a lot of work to try to keep parties booked, products change twice a season, some items are available in stores cheaper, some new products just appeal to many people

    Advice to Management

    don't add new products just for the sake of saying there are new products for the season, make sure they are really products that do something that I can't do already with what I have in my kitchen

    Pampered Chef Response

    Sep 18, 2016 – Chief People Officer

    Thanks for your feedback. We always appreciate hearing what you have to say, and we are focused on delivering a great experience for our consultants, customers, and coworkers.

    We continue to work... More


  7. Helpful (6)

    "Good Intent, Challenging Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Addison, IL
    Former Employee - Anonymous Employee in Addison, IL
    Negative Outlook
    No opinion of CEO

    I worked at Pampered Chef full-time

    Pros

    Strong backing so there is time to improve. Lots of constructive change. Really strong, high value products. Meaningful work designed to strengthen families.

    Cons

    The business is challenging for a Consultant to do -- lots to learn (too much), lots of work to conduct shows and build/train teams.

    Advice to Management

    Spend more time thinking about how the business of being a consultant works in a changing climate.

    Pampered Chef Response

    Jun 28, 2016 – Chief People Officer

    Thanks for your feedback. That's why we're doing extensive research with our consultants and consumers to understand what's working, what's not and then continually re-evaluate that feedback against... More

  8. Helpful (4)

    "Executive Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Executive Director in New York, NY
    Former Contractor - Executive Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pampered Chef as a contractor (More than 10 years)

    Pros

    Excellent training systems in place. Quality products to sell for the most part. Good reports available to leaders for tracking.

    Cons

    Corporate office does not listen to the field. Worst pay in the DS industry. As you advance in title, you actually lose money. Computer system constantly has issues. I could go on.

    Advice to Management

    Listen to your field. You have some really great people but you think you know better than the people that actually do the job. Instead you worry about what others are doing. Fix your own programs.


  9. Helpful (1)

    "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Director
    Current Employee - Sales Director
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pampered Chef (Less than a year)

    Pros

    Great products, great people, great corporate support people.

    Cons

    Commission rate lower than many other direct sales companies.

    Advice to Management

    Review commission program for your consultants for better retention.


  10. Helpful (7)

    "Not sure if we're going to make it to our destination"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Addison, IL
    Current Employee - Anonymous Employee in Addison, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pampered Chef full-time (More than 5 years)

    Pros

    Beautiful work space with new open floor concept
    Fitness room
    Healthy rewards program
    Matching 401k
    On site lunch vendors
    Generous with products
    Nice people in general

    Cons

    Low wages unless you are in management or IT
    Technologically inept, internal processes to website - seems beyond current IT capability
    Does not take into consideration consequences of policy change when dealing with consultants
    Consultants do not seem happy and they are the life blood and that is making employees nervous
    Trying to reinvent, but consultants are not on board

    Advice to Management

    Take time to speak to more tenured employees who have experience with consultants before making changes - especially with upper level directors. Level the wage field between salaried & hourly employees.


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