Pampered Chef Reviews | Glassdoor

Pampered Chef Reviews

Updated October 5, 2017
168 reviews

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168 Employee Reviews

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Pros
  • Generally friendly atmosphere and free products every once in a while (in 17 reviews)

  • Great products which make it easier to sell (in 14 reviews)

Cons
  • Upper Management does not listen to employees (in 5 reviews)

  • This company is going through a period of a lot of change (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "QA Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Consultant in Addison, IL
    Current Employee - QA Consultant in Addison, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pampered Chef (More than 3 years)

    Pros

    Professional environment, career swings up

    Cons

    Nothing negative to say about the company

    Advice to Management

    NIL


  2. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Consultant in Clifton, PA
    Current Employee - Independent Consultant in Clifton, PA

    I have been working at Pampered Chef (More than 10 years)

    Pros

    Very generous earning opportunity for anyone interested in flexible, home-based business.

    Cons

    have not experienced anything negative

  3. Helpful (13)

    "M"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Addison, IL
    Current Employee - Anonymous Employee in Addison, IL
    Doesn't Recommend
    Neutral Outlook

    I have been working at Pampered Chef full-time (More than 8 years)

    Pros

    Great products, great coworkers

    Cons

    Management keeps changing, no consideration of your workload

    Advice to Management

    Give breathing room to your coworkers.


  4. Helpful (3)

    "Unlimited Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Addison, IL
    Current Employee - Director in Addison, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pampered Chef full-time (Less than a year)

    Pros

    - Interesting projects and ability to suggest and lead changes at all levels (not just top down direction)
    - Commitment to Professional Development
    - Support from co-workers and cross-team collaboration
    - Great business position to grow and be successful

    Cons

    - Vacation time and benefits isn't world-class but is reasonable
    - Given our aggressive goals and plans some days (and weeks) can be especially hectic and stressful

    Advice to Management

    Continue to communicate on a regular basis. Monthly in-person co-worker meetings, weekly newsletters and regular department meetings are helpful to keep everyone engaged.

    Pampered Chef Response

    Nov 17, 2016 – Chief People Officer

    We have made a lot of progress in the past year and so happy to hear you are enjoying the changes! We are focused on retaining and engaging our coworkers and are always looking at ways to remain... More


  5. Helpful (25)

    "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Marketing Associate in Addison, IL
    Former Employee - Sales and Marketing Associate in Addison, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pampered Chef full-time

    Pros

    I have held numerous positions at Pampered Chef and the earlier years were great. When Doris Christopher was completely in charge she knew exactly how to treat employees and it showed. Everyone loved working there. Change in systems, management, and internal layout has taken this once booming company to a sinking ship. Nearly all incentives that were once in place have been removed. Employees use to receive new products, but that was taken away. This made it worthwhile when the company couldn’t afford raises to the employees. At least you were receiving some awesome beautiful products. During the holidays, Doris use to give employees gift cards for food to help families with the holidays. That was taken away. The company is losing sales because of poor technology choices and hiring the wrong upper management and the employees are left to suffer. There was a common saying heard a lot when I worked there. “If it weren’t for the Consultant’s we wouldn’t have a job”. Okay maybe that is true, but if there were no employees at the Home Office the Consultant’s wouldn’t be able to do their jobs. Pampered Chef tries to sell the message of family, togetherness, and making things easier. However, this is something it does not have eternally. I guess for pros I would have to say some of the products, but not all of them.

    Cons

    Over worked employees, rude nasty mean supervisors and management, no raises, no training, stressful work environment. Pampered Chef has a training department that is there to get rid of you if you do not perform to their expectations. It is NOT a training department. Lots of great dedicated employees have been let go because the training department is set up as a firing department. Often you are told how not to do something and never given directions on how to do something. An example, don’t say this or don’t do that. How about giving positive constructive feedback. To boost morale in the call center the training department treats employees like preschool students. If you are the type of working that likes to be given balloons and plastic keys or have your name on a star hung on the wall, then this place is for you. The rewarding system they have makes those who don’t get a balloon at their desk feel excluded and shameful. It essentially comes down to a person’s opinion on whether your call was good or not. If for any reason the “training” team does not like you. They will purposely fail your calls or give you poor scores so you are fired. If you are a hard worker you won’t go as far in this company as someone who knows how to suck up to management. This speaks for any department. Throughout many departments work is heavy and employees are over worked. You will get very little to no training within a position. Nor will you receive much direction from Management. However, it is still expected of you to do your job even if no one gave you any training on how to do that job. Fasten your seatbelts it is a bumpy ride and if you can’t weather the storm they get rid of you. Lots of great employees with many skills and years have been let go because of poor management. One more thing, be cautious of the good reviews on this site. Management has required employees to go on and give good reviews.

    Advice to Management

    Pampered Chef a word of advice go back to your roots if you want to turn the place around. Here is an example of an incentive you could easily bring back. Give employees sample products. If I receive a Food Chopper (just using this as an example), and I use it and really like the Food Chopper. I will more than likely buy the product for friends and family, and who knows, maybe someone will host a show. Resulting in sales for Pampered Chef. Provide a positive work environment which encourages a place where employees can be open about what drives and motivates them. Take time to listen to employees concerns and do not punish them for being honest about the work environment.

    Pampered Chef Response

    Nov 26, 2016 – Chief People Officer

    We admit that Pampered Chef has undergone a tremendous amount of change. We are working hard to reinvent the company so we are relevant for the next 35 years. We believe we've put the right strategy... More


  6. Helpful (22)

    "Numbers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Addison, IL
    Former Employee - Anonymous Employee in Addison, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pampered Chef full-time (Less than a year)

    Pros

    Great benefits, lots of food, on site gym, updated workspace

    Cons

    Directors and Chief Officers only care about numbers. Employees are EXPECTED to work long hours even if they're salary and there is no job security. I received no warnings before they let me go. NONE. They will use you and toss you to the side. Fake smiles, and false hope.

    Advice to Management

    Actually care about your employees. Listen to them. Work with them. They're not cattle.

    Pampered Chef Response

    Nov 26, 2016 – Chief People Officer

    We're sorry you felt this way. Respect is one of our core values, and we work hard to treat everyone fairly and with dignity. We are focused on reinventing Pampered Chef so it is relevant for the... More


  7. Helpful (3)

    "After almost 10 years at PC I am proud to be part of a company that cares about their employees as much as the business."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Creative Operations Coordinator in Addison, IL
    Current Employee - Senior Creative Operations Coordinator in Addison, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pampered Chef full-time (More than 8 years)

    Pros

    Great benefits
    Supportive Of individual goals as well as business.
    Flexible hours
    Flexible work from home
    Freedom to speak your mind and give constructive feedback.

    Cons

    Changes are made for the better, but moving a bit fast.
    Talent of some employees can be over used while others are under used.

    Advice to Management

    A little more balance needed. Changes are made for the better, but moving very fast. Perhaps try not to be too reactionary to feedback and surveys. Easy to get caught up in dept. Success rather than company as a whole.

    Pampered Chef Response

    Oct 10, 2016 – Chief People Officer

    We are focused on driving results and delivering a great experience for our customers, consultants, and coworkers. That takes a lot of effort and focus, so I agree we are moving fast! We also want... More

  8. Helpful (19)

    "Treats employees badly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Addison, IL
    Former Employee - Anonymous Employee in Addison, IL
    Doesn't Recommend
    Negative Outlook

    I worked at Pampered Chef full-time

    Pros

    Interesting work; varying duties daily; nice office; co-workers are great

    Cons

    Employees are expected to work a lot of hours on salary
    Bosses do not support those working for them
    Good employees do not last long

    Advice to Management

    Start treating good employees better and they will stay.

    Pampered Chef Response

    Sep 18, 2016 – Chief People Officer

    Thanks for your post. We’re sad you feel this way, but as a former employee, your picture doesn’t sound like the Pampered Chef of today. Based on what our coworkers are telling us in our most recent... More


  9. "Independent Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant/Leader in Orlando, FL
    Former Employee - Consultant/Leader in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Pampered Chef (More than 10 years)

    Pros

    Company is family friendly with a great product line.

    Cons

    Company has become corporate and less consultant oriented


  10. Helpful (19)

    "Worse place to work for/Titanic hit the iceberg"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service REp in Addison, IL
    Former Employee - Customer Service REp in Addison, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pampered Chef (More than 10 years)

    Pros

    Absolutely none just expected to work chained at your desk with impossible quotas.
    CEO preaching about changes beneficial to all but just concerned about her career

    Cons

    Incompetent management for years and still has not changed.
    ex: manipulative supervisor showing favoritism who has built a team of only Hispanic representatives using them towards her advantages.

    Advice to Management

    stop pointing fingers and start rolling up your sleeves and get to work instead of paying yourself doing nothing

    Pampered Chef Response

    Nov 18, 2016 – Chief People Officer

    We’re sorry to learn about the feelings you had during your time at Pampered Chef. Respect and Accountability are some of our Core Values: We do our best to treat everyone fairly; we challenge... More


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