PanAsiatic Solutions Reviews in Bacolod City | Glassdoor

PanAsiatic Solutions Bacolod City Reviews

Updated May 20, 2017
10 reviews

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Bacolod City (Philippines)

3.1
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10 Employee Reviews

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  1. "call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Call Center Agent in Bacolod City (Philippines)
    Former Employee - Call Center Agent in Bacolod City (Philippines)

    I worked at PanAsiatic Solutions full-time

    Pros

    The best reason of mine why I need to work is to support my financial need.

    Cons

    Nothing to share to the downsides of working.


  2. "Fun But Constant Changing Enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bacolod City (Philippines)
    Current Employee - Customer Service Representative in Bacolod City (Philippines)
    Recommends
    Neutral Outlook

    I have been working at PanAsiatic Solutions full-time (More than a year)

    Pros

    -Benefits are decent
    -High Passing Rate Even if you are new to BPO
    -Training With Pay
    -Fast Promotion

    Cons

    -Computers Deserves more maintenance
    -Around 30% (Even more for Older Business Units) of the Working Stations are Defective. its a huge problem especially when there are no seat plans that was assigned for the shift. causing adherence to be ruined (Unintended Lates)
    -Mediocre Salary. even if you render more than 50 hours in a week the sum of salary would not be significant than you can render regularly.
    -Constant Changing Environment. You are forced to separated to another team every 2-3 months, changing your Team Leader Teamates. Quality Assurance is really hard to adhere due to the constant updates (they would remove the certain procedure and bring it back 3-6 weeks later) and also 1 mistake can really lower your points. and scores are really hard to maintain.

  3. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bacolod City (Philippines)
    Former Employee - Customer Service Representative in Bacolod City (Philippines)
    Recommends
    Positive Outlook

    I worked at PanAsiatic Solutions full-time

    Pros

    Relationship to Supervisors and other higher positions are equal, we are just like brothers and sisters, cooperation to work as a team, good environment as a workplace, approachable employer as well as the staffs.

    Cons

    Salary is not posted to the expected date, break time is not enough for the agent to make some relaxation from those irate customers.

    Advice to Management

    keep up the good work, step up the management a little bit more.


  4. "no nice to say"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bacolod City (Philippines)
    Former Employee - Customer Service Representative in Bacolod City (Philippines)
    Doesn't Recommend
    Negative Outlook

    I worked at PanAsiatic Solutions (Less than a year)

    Pros

    nothing to say. no pros at all.

    Cons

    alot,many to mention. bad compensation, working time, and treatment of employes

    Advice to Management

    learn how to be an agent!


  5. "My 1st job ever !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bacolod City (Philippines)
    Current Employee - Customer Service Representative in Bacolod City (Philippines)
    Doesn't Recommend
    Negative Outlook

    Pros

    Good environment ,everyone is friendly & approachable. Got a nice ,kind & helpful Trainer ,TSME & TQA while on training as well as Team Leader and Account Coordinator in the Floor Production.

    Cons

    SME is not willing to assist you. Overwork underpaid ,forced OT during rest days ,latr releasing of salary checks . HR lost our requirements in their office anf requires you to pass again even you have passed already tthe documents if not ,they will not release your check . Very incovenient . Short breaks and lunch for 25 minutes only . Far from home as well . Agents smokes outside the company as in infront of the company's building . Not only agents but also those who have higher ranks .Looks very unprofessional

    Advice to Management

    Just let agents decide if they are willing to render overtime ,don't force them . And to HR ,be responsible & be organized in keeping our documents . Don't allow agents to smoke infront of the company building .


  6. "employee safety"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bacolod City (Philippines)
    Former Employee - Customer Service Representative in Bacolod City (Philippines)
    Doesn't Recommend
    Negative Outlook

    I worked at PanAsiatic Solutions full-time (More than 3 years)

    Pros

    The account is great because it is all about cellphones. The company offers a competitive compensation and benefits package to its employees. The guidelines are easy to follow, the tools are cool.

    Cons

    It is not a conducive workplace and the call center agents' personal belongings are not safe inside the baggage counter. Boisterous and rascal agents come and go unchecked everyday. Management is not doing anything about it. Cellphones, cash and bags got lost inside the baggage counter, security and management did not do anything about it. Only a small window serves as access to the baggage counter, you won't know what is going on inside. Suggestion to install a camera inside have been ignored by the security department. Male janitors clean the female comfort rooms while female janitors clean the male comfort rooms.

    Advice to Management

    Correct the mismanagement mentioned above.


  7. "Company is not giving its workers competetive salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bacolod City (Philippines)
    Current Employee - Anonymous Employee in Bacolod City (Philippines)
    Doesn't Recommend
    Neutral Outlook

    I have been working at PanAsiatic Solutions full-time (Less than a year)

    Pros

    Workers can have a position of Supervisors right after 6 months or right after regularization.. The account is not so hard..Workers can only work 8 hours..

    Cons

    The company does not value its people...The company is not competetive when it comes to salary,,
    Workers are pressured when it comes to quality assurance..

    Advice to Management

    Increase basic salaries
    Provide more benifits

  8. "work is good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Bacolod City (Philippines)
    Current Employee - Call Center Representative in Bacolod City (Philippines)
    Recommends
    Positive Outlook

    I have been working at PanAsiatic Solutions full-time (More than a year)

    Pros

    good environment and friendly co workers.

    Cons

    pressured in work mostly to render mandatory overtime


  9. "it was fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representativet in Bacolod City (Philippines)
    Former Employee - Customer Service Representativet in Bacolod City (Philippines)
    Doesn't Recommend
    Neutral Outlook

    I worked at PanAsiatic Solutions full-time (Less than a year)

    Pros

    friendly atmosphere you may have

    Cons

    its with the salary,not that better

    Advice to Management

    its from you on what you may possibly change for the betterment of your company's management


  10. "My experiences at Panasiatic Solutions have been very rewarding."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bacolod City (Philippines)
    Former Employee - Customer Service Representative in Bacolod City (Philippines)
    Recommends
    Positive Outlook

    I worked at PanAsiatic Solutions full-time (Less than a year)

    Pros

    At panasiatic there"s always an opportunity for advancement and career growth.

    Cons

    The shifting schedule from night to day shifting time.

    Advice to Management

    More time for break and lunch time.


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