Panda Express Reviews | Glassdoor

Panda Express Reviews

Updated July 20, 2017
1,211 reviews

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1,211 Employee Reviews

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Pros
  • Lunch breaks came with free food and was a very interesting job (in 177 reviews)

  • free meals and great discounts when not on the clock or at other sister restaurants (in 107 reviews)

Cons
More Pros and Cons

  1. "General manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant General Manager in Lafayette, LA
    Current Employee - Restaurant General Manager in Lafayette, LA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Panda Express full-time (More than 5 years)

    Pros

    Supervisor cares more than my parents.
    Free meal
    Great benefits
    Continous learning
    Purpose driven company

    Cons

    Hard to find Assistant Manager.
    Culture is way different from a conventional western company

    Advice to Management

    Find us assistant managers. generation is changing though love doesnt work welly


  2. Helpful (1)

    "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Gainesville, FL
    Former Employee - Sales Associate in Gainesville, FL

    I worked at Panda Express (More than a year)

    Pros

    A lot of job variety. I got to work at the cash register as well as serve food and wash dishes.

    Cons

    They don't pay you enough for all the work and strict management style.

    Advice to Management

    Maybe pay employees more

  3. Helpful (6)

    "Zero work life balance. Good is not good enough."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager of Operations in Houston, TX
    Former Employee - General Manager of Operations in Houston, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Panda Express full-time (More than a year)

    Pros

    You'll meet nice people. And you will learn how to operate and manage a restaurant. The pay is good considering you will be working 50+ hours a week as a GM.

    Cons

    Where do I start? Horrible long hours. As a GM, you are required to work at least 50 hours. Yes, you clock in and clock out so that your boss can make sure that you're actually at the store. Your boss either will micro manage you or don't care about you. Either way, if an executive visits you, your boss will scramble like hell to clean your store. Stay up to 3-4am is normal. They expect perfection out of you because their bosses expect perfection out of them. It's very sad and I feel bad for ACO. They are good people it's just that in the Asian culture they have to obey higher authority. They are very picky when it comes to hiring. Yes, they do discriminate and rather select Asian people. But of course they will never admit to that. Why you may ask? Because asians are more submissive. They tend to not question or debate the higher ups. As for store associates, we as GM are told to hire only eye appealing people. They call it "hiring a face team". If your overweight, you can forget about it. I got in trouble because I hired an overweight worker. My aco told me, if I hire her, she will write me up. There is no work life balance. They claim we can work 5 days and take two days off but in reality it's impossible because someone always calls off and you will always be short handed. U must come in if your store is short handed. And if you got lucky and did get the day off your phone will be flooded with group texts from your store, and from your GM team. So you are not at your store but you will be on your phone texting, calling talking about work. You never truly have a day off. And if u get a text you must reply back. So if you have a day off, expect to clear out your schedule. Can't go watch a movie with your husband. Because you will get a text and u have to respond back or even go into your store. Company brainwash you by requiring you to take landmark courses. Just google "landmark forum cult" and you will know what I mean. Basically, they make u believe that everything in your life up to this point has been a failure because of you. And it's because of u that your life sucks. They beat you down mentally, making u lose all confidence in yourself. Then they turn around and say if you stick with panda, believe in panda. Panda will show u the way. Panda can solve all your problems. Surprising, they are correct. If you dedicate 100% of your life to panda, you will succeed. I'll say 90% of all managers and up are single or divorce. You better learn how to speak like a panda person. They redefine words like integrity, authentic, intensity. They use phrases like "she got beat up" which means she got yelled at like a kid. And yes, I've personally seen an ACO crying because her boss "challenged" her. Oh yeah they say "challenge" a lot. Which basically mean your gonna get yelled at. Good is not good enough. You can only take one vacation per year and you have to take all your PTO days at once. So take off one month and u work 11 months in a row. As a full time GM, you will slowly realize that you'll lose your friends and family. They will seem like strangers to you because they no longer speak your brainwashed panda language. Say goodbye to BBQs, sporting events with your kids, birthday parties, weddings etc. at the end, u will be brainwashed to believe that panda is the true way of life and that panda people are the only people you need to be around. And that's the ultimate goal. To make you a panda for life. Run the business, earn money for the CEO. And then retire a lonely person. And u can't quit, because honestly where else can u work? Taco Bell management?

    Advice to Management

    No advice is needed. Because company is run by 1st generation asians. Very strict and not open to advice. Sooner or later they will retire and the new generation will take over. Oh I do have advice. Just franchise and collect your money.


  4. Helpful (1)

    "Overbearing managers, Awesome job as a Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Panda Express full-time (More than a year)

    Pros

    Flexible scheduling, they offer a pathway ability for advancement, decent pay, solid team members, free meals after working certain amount of hours, I also like how we would ask if cx would like to donate to children's hospitals

    Cons

    Management is literally feared. When area managers come or we got a "visit" every manager from around the area would come to the store and make sure everyone is clean and hair is 100% pulled back or else they'd make you gel your hair down or wet it. They'd have razors and have the guys clean shave their face. Managers had a lot of "meetings" at restaurants for hours.

    Advice to Management

    Don't breathe down your employees' backs. They're just trying to do their job


  5. Helpful (1)

    "It's a fast food job. Generally treats employees will."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Counter Help in Colorado Springs, CO
    Current Employee - Counter Help in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Panda Express part-time (Less than a year)

    Pros

    Easy work
    Meet great people and good food
    Good environment
    Easy to get a raise and or promotion
    Flexible schedules

    Cons

    Almost all managers in the city only care about themselves and how their store looks
    Unusual amount of rude customers at my store
    Change things around a lot

    Advice to Management

    Care about your employees not how you look


  6. "Perfect for what I needed at the time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Server/Cashier in Pahrump, NV
    Former Employee - Lead Server/Cashier in Pahrump, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fairly flexible with schilling around my classes;
    Was highest paying just for recent HS graduate in small down;
    Opportunity to grown within company if desired;

    Cons

    Fast food job, enough said;
    Working around the steam tables both hot and at time dangerous. Have quite a few scars from burns;
    No compensation (at least at the time I worked there) for being the lead server/ cashier;
    Well-known that many of the area and regional supervisor jobs available only to family members or associates of Panda's founding family.

    Advice to Management

    Emphasize to employees the abilities to advance within company IS possible provided they work hard and are dedicated.


  7. "Lead counter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lynnwood, WA
    Current Employee - Anonymous Employee in Lynnwood, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Panda Express full-time (More than 3 years)

    Pros

    hours, pay, promotional opportunities management

    Cons

    not much to be honest

    Panda Express Response

    Apr 14, 2017 – Human Resources

    Thank you for your time to write this review. Panda does offer competitive compensation package and growth opportunities. We currently operates in over 2,000 locations and will continue to grow more... More

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Team Associate in Orlando, FL
    Former Employee - Service Team Associate in Orlando, FL
    Recommends

    I worked at Panda Express part-time (More than a year)

    Pros

    Easy upward advancement in company. Great base pay.

    Cons

    Inconsistency in scheduling based on amount of customer traffic.


  9. Helpful (1)

    "It's a good job for Counter Help -- not so much for Cooks."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook in Atlanta, GA
    Former Employee - Cook in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Panda Express full-time

    Pros

    Pay was OK compared to similar jobs but not great by any means, Free meal.

    Cons

    I wasn't given a store tour on the first day, was finding out where things were weeks and weeks later. I wasn't a fan of the 11-12 hours shifts especially when you're told to take a 30 minute lunch break instead of an hour and no other breaks in the shift. Asst. Manager seemed more knowledgeable and helpful than the Manager in most cases. When you're opening you have thirty minutes to fill the front line and start the rice, which can be a little intimidating when you come into an under stocked station. Counter Help would frequently be allowed to stand around and have full length conversations while dishes would be piling up or rice would be waiting to be panned, even though compensation seems to be the same - not much teamwork to get stuff done.

    Advice to Management

    Train your managers to teach newer people without talking down to them and balance out the work better. Counter Help should be helping to cook and pan rice, cook teriyaki or catching up the dishes when it's slow

    Panda Express Response

    Apr 28, 2017 – Human Resources

    Thank you for your feedback. Our training and development team is always looking for ways to improve our training program to support our associates growth and success at Panda. A new training... More


  10. "Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Counter in Houston, TX
    Former Employee - Lead Counter in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Panda Express full-time (More than a year)

    Pros

    Pay is good for a food place.

    Cons

    Overwork employees, no respect, tries to make you change the way you look and who you are as a person just to move up. Does not give promotions to hard workers, only to those who kiss ___ basically. An old manager refused to higher a girl because of her weight.

    Advice to Management

    Respect those who work for you, without them you would not have a successful company. It does not matter what a person looks like, what color their hair is, or the WEIGHT, it matters how hard they are willing to work. 12+ hour shifts should not be allowed


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