Panduit Reviews in United Kingdom | Glassdoor

Panduit UK Reviews

10 reviews

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United Kingdom

2.5
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Panduit President Thomas C. (Tom) Donovan
Thomas C. (Tom) Donovan
1 Rating

10 Employee Reviews

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Pros
  • Close to home if you live in the Southwest suburbs of Chicago (in 28 reviews)

  • Friendly co-workers, work-life balance, support services (in 15 reviews)

Cons
  • Too many cooks in the kitchen and many upper management conflicts that need to be resolved (in 32 reviews)

  • No common benefits like work from home or summer hours (in 10 reviews)

More Pros and Cons

  1. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Panduit full-time (More than 5 years)

    Pros

    good team spirit, nice people...

    Cons

    product training is not well organize... way too late in the training process


  2. Helpful (11)

    "worked for Panduit what a mistake .. customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in London, England (UK)
    Former Employee - Customer Service in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Panduit full-time (More than a year)

    Pros

    the product? what else not the people

    Cons

    I have worked for Panduit a few years ago. I was in the customer service team.
    After a while they tried to get rid of me , they were thinking of ways to fail my probation time.
    I had to do a long test, was there about two months. My score was not that bad but they were looking for faults to fail me. There was a trainer for new starters she made my life a hell.
    She did everything she could to convince my manager that I was not ok. I was nice to her so did not understand this game. My manager did not give me a chance and kept saying I should improve.. well if you gave me a chance I could have. I had 10 years experience in my field.

    Advice to Management

    Do not just listen to managers.. some do not want to give new starters a chance

  3. Helpful (8)

    "Not recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in London, England (UK)
    Former Employee - Customer Service in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Panduit full-time (More than 5 years)

    Pros

    Quality of products. Panduit has a great range of products that customers like and want to buy.

    Cons

    You are not valued as an employee and team work between departments is non-existent. Morale is low in many of the teams.
    It is all about profit for the company at any cost. Employees are let go and made redundant on a regular basis, as well as employees leaving at their own accord.
    Management doesn't seem to have a clear strategy of where they want the company to go. Strategies are changed on monthly basis.
    Bonuses are not paid out for the sales team, which means that they are constantly looking for new people to sell their products.
    Excessive American styled processes, everything takes time and needs approvals.

    Advice to Management

    In Europe, US styled processes do not work.


  4. "Relaxed Customer Service Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in London, England (UK)
    Former Employee - Customer Service Representative in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Panduit full-time (Less than a year)

    Pros

    Customer service is B2B and is very relaxed, customers are nice and easy to deal with. Standard hours, decent pay for job done.

    Cons

    Not very challenging and not really any opportunity to progress

    Advice to Management

    Give people a career plan


  5. Helpful (10)

    "Watch out for positive reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Panduit full-time (More than a year)

    Pros

    Good products is probably the only one

    Cons

    The leadership team, particularly senior level, is the real issue. There is a trial and error approach to everything from main strategy to day to day. Most of the time Managers are just acting to maintain the status quo or maintain their role whilst things go belly up. The whole organization is in chaos. Watch out for the positive reviews. You can see Panduit has started to post on this site...
    Joining this company can be really a career damaging step.

    Panduit Response

    Jun 2, 2015 – Talent Acquisition Program Manager

    Thank you for your response. We are very proud of our products and it definitely shows. We are happy to read all the Pros and Cons that everyone places on the site as we are looking for... More


  6. Helpful (5)

    "Experience within a private company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Channel Manager in London, England (UK)
    Current Employee - Channel Manager in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Panduit full-time (More than a year)

    Pros

    Good people in Europe. Core decisions made in the US. Sadly every day escalation requires senior leaders to support and push through

    Cons

    Lack of resources, slow to make decisions.

    Advice to Management

    make changes quicker, ensure all are bought into the strategy (grass root am's). Empower every employee rather than just senior management


  7. Helpful (8)

    "help do not work for this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in London, England (UK)
    Current Employee - Customer Service in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Panduit full-time (More than a year)

    Pros

    product what else is there to say ???

    Cons

    -bad management at customer service some uni kids leading this department
    -a test should show your skills? no way without on the job training
    -some people with bad attitudes towards new comers, try to exclude people as if they are it because they work there longer
    -it is not difficult to be friendly to new people you were in their shoes once as well !!
    -they think it is such a difficult job but it is the most boring job I have ever done
    -it is just like a call center emails and some phone calls

    Advice to Management

    Do not just listen to managers other people do the work
    HR you are not there for other employees only for management

  8. Helpful (10)

    "Stay away - very bad company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in London, England (UK)
    Former Employee - Sales in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Panduit full-time (More than a year)

    Pros

    Can't think of any. Quality of products perhaps.

    Cons

    Lack of competence in almost every department. Errors and missed deadlines are the standard. Senior Management completely away from real issues or not wanting to change the status quo. Feeling of lack lack of control over the business and even control over supply chain. Very old fashioned, no flexibility, no understanding of how to manage and retain employees. HR does not exist unless needing to execute senior management commands, mainly driven from US. Lack of a real culture and sense of belonging, several employees have an attitude problem for some unknown reason. Morale is very low and senior management too busy to get to pensionable age rather than taking ownership of problems. Nothing to learn, no career prospects just frustration if you are a professional who wants to drive results and be recognised.

    Advice to Management

    Get proper, detailed feedback from employees and act upon the real issues without trying to cover up. Get advice from an external consultancy on how to implement radical changes. Too many divisions, too many silos, too many products without proper strategies, matrix structure not working, need to have someone driving in a cohesive manner across functions.


  9. "Great product and vision, no career"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    No opinion of CEO

    Pros

    Great product, best in class

    Cons

    No Career, prospects, pay rises. Bonusses not achieveable

    Advice to Management

    Manage the people better, give us a reason to want to stay.


  10. Helpful (1)

    "Great people, nice company, shame no promotion prospects"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Approves of CEO

    Pros

    The people are really great. There is a family feel and definitely Panduit people; down to earth, friendly and fun/

    Cons

    Not much recognition for people outside the US, very US centric processes. Limited scope for promotion, poor pay.

    Advice to Management

    Give people more career development and make packages competitive


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