Panera Bread Reviews in Boston, MA | Glassdoor

Panera Bread Boston Reviews

Updated October 11, 2017
76 reviews

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Boston, MA Area

3.0
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Panera Bread CEO Ronald Shaich
Ronald Shaich
23 Ratings

76 Employee Reviews

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Pros
  • Flexible Shifts, fast paced environment, discount on food (in 279 reviews)

  • Flexible hours, good job to have as a first job or s job for high school or college students (in 195 reviews)

Cons
  • Don't feel like the amount of work is equivalent to the pay (in 75 reviews)

  • Work life balance is very tough, but is often reflective of the manager's abilities (in 65 reviews)

More Pros and Cons

  1. "Barista/Cashier Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Barista in Westford, MA
    Former Employee - Cashier/Barista in Westford, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Panera Bread part-time (More than a year)

    Pros

    Free snacks and drinks, great employee discount on food, easily accessible locations. Good starting hourly wages.

    Cons

    Very busy lunch rush, early shift to open restaurant.

    Advice to Management

    Help out on the cash registers if there is an open one during lunch rushes.


  2. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Cambridge, MA
    Current Employee - Manager in Cambridge, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Panera Bread full-time (More than 3 years)

    Pros

    internal promotion is the best part

    Cons

    low wages for internal promotions vs external

  3. Helpful (1)

    "Well-led, well-organized, earnest company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Needham, MA
    Current Employee - Vice President in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Panera Bread full-time

    Pros

    Strong and visionary leadership by the founder and his leadership team. Hires great talent at every level. Keeps workload manageable. Work organized into projects and carefully tracked. Funding is really tight.

    Cons

    The founder is so passionate and involved that he makes it hard for other leaders to feel a proper sense of ownership. The company is full of bright and talented people of every kind. However, there is not one woman or person of color in the 16-member management team.


  4. "If you're looking for a refreshing escape from the typical food service restaurant, this ain't it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Trainer in Boston, MA
    Current Employee - Associate Trainer in Boston, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Panera Bread full-time (More than a year)

    Pros

    Panera is one of the faster-growing companies in the stock market at the moment. Investing in Panera is a pro.
    Relatively organized website to view your own employee information (payslips, tax documents, coupons, etc.)

    Cons

    Like every other food service restaurant, most places can be described as mismanaged with a general lack of communication and sense of teamwork. But if you want better workers, pay them better,

    Advice to Management

    If you want better workers, either bump up current, hard-working employee's hourly rates, or simply hire better workers.


  5. "Hard work low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Associate in North Andover, MA
    Former Employee - Customer Associate in North Andover, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Panera Bread part-time (More than 3 years)

    Pros

    You get to meet some really cool people when you work

    Cons

    The work can become to stressful at times and work is sometimes not evenly distributed among the employees.

    Advice to Management

    Their should be incentives for the employees to work better so they can have a smile on their face when they greet customers. (Like being able to accept tips)


  6. "Okay first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Trainer in Dorchester, MA
    Former Employee - Associate Trainer in Dorchester, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Panera Bread part-time (More than a year)

    Pros

    -Flexible hours as a high school student
    -The food was good and the discount was okay.
    -They had a good training system.
    -As you became trained in more areas of the cafe, you would get a small raise.

    Cons

    -Very understaffed
    -No tips
    -The franchise was cheap and they raised prices which upset the customers.
    -Closers had too much work since the place was understaffed.
    -The managers often disagreed on ways employees were suppose to do things which was confusing at times.
    -It was a revolving door for employees and management. The GM was switched three times while I was there.


  7. "Look elsewhere for work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Walpole, MA
    Former Employee - Customer Service Associate in Walpole, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Panera Bread full-time (Less than a year)

    Pros

    - coworkers were a good group of people

    Cons

    - dishonest and childish managers
    - lack of communication by management
    - schedule was often posted the night before the new work week began
    - extremely understaffed
    - extremely busy most of the time (the location is situated near some major highways and this Panera Bread has a drive-through)
    - horrible training / lack of training for new employees

    Advice to Management

    Don't lie to employees.

    If you say you're going to make a person a trainer, don't keep promising them that and then not making them a trainer. Promoting part-time high school students who have worked for one month or less is really strange and disrespectful to the full-time employees who have worked longer and harder.

    If you tell a person that they're getting a raise, honor that. An example: you told a worker that he was getting a raise. One month later, he still hadn't received it. He's an extremely hardworking guy whose been working full-time for over a year and lying to him is very disrespectful and disgusting.

  8. "Not enough appreciation for what the managers do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Watertown, MA
    Current Employee - Assistant Manager in Watertown, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Panera Bread full-time (More than a year)

    Pros

    Fast paced
    Friendly environment
    Free food
    Always extra hours if your an hourly shift supervisor
    Usually room for upward mobility

    Cons

    Corporate and upper franchise management set impossible standards for the store level management. It's hard to keep up with menial manager work on top of real work like doing the orders when there's barely enough associates to run the store. But then don't forget, there's a thousand other things to take care throughout the day, but usually I don't have the resources to properly deal with any situation. Finally, pay the managers adequately for the work they do. Don't skimp them on trivial amounts of money for raises.

    Advice to Management

    Take care of your managers. Be in the stores more. Spend a whole shift there and see what it's really like.
    And on a different note, realize that the salary managers work 45-50 hours a well, at least at my store. That's ten hours of over time we don't get paid for


  9. "Panera"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Newburyport, MA
    Current Employee - Assistant Manager in Newburyport, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Panera Bread full-time (More than 3 years)

    Pros

    Overtime, fast paced, cheap eats, good management team, steady and predictable work, benefits for anyone who puts in the time.

    Cons

    Business, rude customers, long shifts, call outs, constantly dealing with kids who don't have much work ethic, laziness, hectic days


  10. "Cashier ,preparing cook, sandwich maker"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Swampscott, MA
    Former Employee - Anonymous Employee in Swampscott, MA

    I worked at Panera Bread full-time (More than a year)

    Pros

    Shifts ,overtime was available.

    Cons

    Pay every two weeks. To many positions to train for


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