Papa John's Reviews in Indianapolis, IN | Glassdoor

Papa John's Indianapolis Reviews

Updated March 22, 2017
9 reviews

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Indianapolis, IN Area

3.4
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Papa John's Founder, Chairman, and CEO John H. Schnatter
John H. Schnatter
5 Ratings

9 Employee Reviews

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Pros
Cons
  • If you are a delivery driver you will accumulate wear and tear on your car fairly quickly (in 51 reviews)

  • You get paid under minimum wage because you are a tipped employee (in 85 reviews)

More Pros and Cons

  1. "Pretty decent place to deliver for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Driver in Indianapolis, IN
    Current Employee - Delivery Driver in Indianapolis, IN
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Papa John's full-time (More than a year)

    Pros

    Even if you're a slow driver, in most areas you can average about $8-10 an hour in only tips.
    Daily cash
    Freedom. Most managers are cool with you stopping to grab food while you're out, etc.

    Cons

    Gas gets expensive, especially when you get busy. On a very busy night in Indianapolis, I drove about 80 miles that night, and averaged about 15mpg. So thats nearly 6 gallons at $3/ gal. I made about $100, but had to spend almost $20 in gas. Just keep that in mind.

    In order to keep up with delivery times, and customer satisfaction, it's not uncommon for managers to schedule too many drivers. The stores numbers stay within reason, but there are often times where 4-5 drivers are waiting for deliveries. That doesn't make for a very lucrative night.

    Advice to Management

    Find a good balance between how many drivers are scheduled vs how busy you are. Don't be afraid to send someone home. Have faith in your good drivers to keep your numbers up. Remember, they're making more money, and that gives them the drive to get back to the store to take out more.


  2. "Team Member"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Team Member in Indianapolis, IN
    Former Employee - Team Member in Indianapolis, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Papa John's part-time (Less than a year)

    Pros

    Discount on food, gain customer service skills, and get work experience for future jobs. Having some spending money.

    Cons

    Hours are short if you are part-time if the store is slow they can send you home early.
    It gets demanding and fast paced when it is busy especially during sporting events.

    Advice to Management

    Try making sure employees are happy. Happy employees are loyal employees who will present their best effort for the company that shows their employees are important to them.


  3. "Not bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Operator in Indianapolis, IN
    Former Employee - Phone Operator in Indianapolis, IN
    Negative Outlook
    No opinion of CEO

    I worked at Papa John's part-time (More than 3 years)

    Pros

    First time job was not bad.

    Cons

    People cussing you out ...


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  5. "Need's Improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader in Indianapolis, IN
    Current Employee - Shift Leader in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Papa John's part-time (Less than a year)

    Pros

    50% off, training, coworkers. Flexible hours for shift leads, hours are available upon needing them.

    Cons

    Compensation for shift leads, stress of controlling variables, no positive feedback for shift leads.

    Advice to Management

    Shift Leads are under compensated. I was a shift lead, I started at $10 an hour and had to control labor, food, and quality. That's a lot for shift lead. The balance of compensation is so heavily focused on one side (drivers) the morale of the store was very low. Also the DO that was over us, was very unprofessional. Often yelling at the GM and treating to fire him as well as other shift leads for a bad pizza score. That's unacceptable.


  6. "OK Overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Avon, IN
    Former Employee - Team Member in Avon, IN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Papa John's part-time (More than 3 years)

    Pros

    Good manager, gained customer facing experience

    Cons

    Customers aren't fun to work with. High turnover rate for employees so you don't get long lasting relationships with coworkers


  7. "Decent job for part time or college work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Delivery Driver in Indianapolis, IN
    Former Employee - Delivery Driver in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Papa John's full-time (More than a year)

    Pros

    Free food on occasion. Decent money during football/weekends/winter. Gas pay can work in favor when taking multiple orders to a single locations. Can get up to 5 deliveries in an hour on busy days

    Cons

    Slow times means no money. Paying for Gas sucks, and wear on car can pop up anywhere. Summer is a lot slower then winter. Have to continue working in poor weather. Hard to get sudden time off if other drivers aren't willing to cover.

    Advice to Management

    Small raise to driver there longer then 6 months, to around 6/hr on road would be great.


  8. "Papa Johns"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Indianapolis, IN
    Current Employee - General Manager in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Papa John's full-time (More than a year)

    Pros

    Great Pay and great benefits

    Cons

    People are unprofessional and lazy

    Advice to Management

    Clean House


  9. "Great high school job, but never got the feeling that this job could turn into a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In-Store in Franklin, IN
    Former Employee - In-Store in Franklin, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Papa John's part-time (More than 3 years)

    Pros

    builds teamwork skills, communication skills, guest satisfaction skills. learn to work in a fast past environment.

    Cons

    long hours, never a weekend off, managers not really professional, no team meetings to discuss future goals

    Advice to Management

    should be more professional


  10. "Fun place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Manager in Indianapolis, IN
    Former Employee - Shift Manager in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Papa John's full-time (More than 10 years)

    Pros

    Papa Johns promotes from within, many managers such as myself were previous drivers or in store personnel. It is a fun job in all areas, although you do have to pay attention to detail at all times. It can also get extremely busy at times.

    Cons

    Like all businesses, PJ has goals for "numbers" that you have to make. When it comes to labor, those goals are sometimes very unrealistic. During standard peak times, there may be plenty of employees in the store, getting the job done, but this is "burning up" your labor, even if sales are very good. On non peak times, it can also get busy, and the only employees are one driver and one manager. If the driver is on the road, the manager has to do EVERYTHING: take phone orders, assist walkin customers, make pizzas, cut pizzas and route driver. It may not seem that bad, but if you get a spike in business, you could have a screen full of pizzas to make, a few in the oven, maybe getting ready to fall off while you are on the phone taking an order, with 2 lines on hold and a customer in the lobby waiting on their food. It can be overwhelming and impossibly stressful. Your GM or DO (area manager) may or may not get some help for you, or come in themselves, and that is if you have time in this chaos to actually call them. This also snowballs because your one driver may have 8 deliveries waiting, and those customers eventually call back angry waiting on their food.

    Advice to Management

    Staff your stores adequately for business and don't put so much pressure on management to "make the numbers" at all cost. Also take a trip down the road, stop at Wendy's, McDonalds, Burger King, Taco Bell etc ... see if any of them have just ONE employee in the store doing everything. You just won't find it, and they just have business to deal with inside the restaurant. Papa expects one shift manager to do everything in the store, and has to deal with the phones, people waiting for their food. Get a clue, change your precious 'labor matrix' and staff your stores so that employees don't have to get stressed out, hand over the keys to the GM and walk out of an otherwise good job. I realize any job can get stressful, but if you go through this scenario 2 to 3 times a week, it gets way too frustrating to handle! AND a few years ago, PJ corporate stores eliminated the position of Salaried Assistant Manager who used to share in the bonus. Now just a GM who gets all the bonus, and a few hourly shift leaders.


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