Papa John's Reviews in Louisville, KY | Glassdoor

Papa John's Louisville Reviews

Updated June 8, 2017
37 reviews

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Louisville, KY Area

3.5
StarStarStarStarStar
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Approve of CEO
Papa John's Founder, Chairman, and CEO John H. Schnatter
John H. Schnatter
23 Ratings

37 Employee Reviews

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Pros
Cons
  • If you are a delivery driver you will accumulate wear and tear on your car fairly quickly (in 52 reviews)

  • You get paid under minimum wage because you are a tipped employee (in 92 reviews)

More Pros and Cons

  1. Helpful (2)

    "Horrible company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver/Manager in Louisville, KY
    Current Employee - Driver/Manager in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Papa John's full-time (More than 10 years)

    Pros

    The team members and the products.

    Cons

    This company treats you like dirt. They do not care about how good of a job you do. You will never get a raise. They call you "a dime a dozen". I use to love this company and love coming to work...now I hate everything about it.

    Advice to Management

    Good, but will fire you at the drop of a hat.


  2. "Did not feel valued as a worker."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier/Food Handler in Louisville, KY
    Current Employee - Cashier/Food Handler in Louisville, KY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Papa John's part-time (More than a year)

    Pros

    Coworkers were great and made the job bearable. We had a sort of "suffering together" attitude.

    Cons

    Minimum wage jobs are not fun anyway, but this company should treat the workers as more than pawns to make a profit. Regulations, rules, and compensation reflected very poor attitudes towards us workers. My in-store boss seemed sympathetic, though there wasn't a lot he could do within the rules pressed upon him from higher up.

    Advice to Management

    Please value your workers by treating them fairly and paying them fairly. Do not punish them when you are pressured into treating them slightly better.

  3. Helpful (1)

    "Training General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY
    Doesn't Recommend
    Negative Outlook

    I have been working at Papa John's full-time (More than 8 years)

    Pros

    Excellent pay, but if you want to see your family for more than a few hours a week, forget it.

    Cons

    This company is in a vicious cycle of corruption and bad politics.


  4. "it is what it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative/Cashier in Louisville, KY
    Current Employee - Customer Service Representative/Cashier in Louisville, KY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Papa John's (More than a year)

    Pros

    fast pace great discounts ok benefits and if you are a driving hoursEnsured that each customer received customer service by providing a friendly environment that included greeting and acknowledging every guest. Maintained excellent standards, solid product knowledge and all other components of guest services.

    Cons

    bad management periodEnsured that each customer received customer service by providing a friendly environment that included greeting and acknowledging every guest. Maintained excellent standards, solid product knowledge and all other components of guest services.


  5. Helpful (1)

    "Driver"

    StarStarStarStarStar
    Former Employee - Driver in Louisville, KY
    Former Employee - Driver in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There was nothing good about this job

    Cons

    They never addressed any concerns of their employees

    Advice to Management

    They will never change, and they only care about themselves. Not the employees


  6. Helpful (1)

    "Needs Teamsters Local 89 badly!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Specialist in Louisville, KY
    Current Employee - Delivery Specialist in Louisville, KY
    Doesn't Recommend
    Negative Outlook

    I have been working at Papa John's full-time (More than 3 years)

    Pros

    There are no pros to working here.

    Cons

    If you want to be under-paid, disrespected, and otherwise used up and thrown away, then this is the place for you.

    Advice to Management

    Replace current management with cardboard cutouts - would be far more effective!


  7. "Employee issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Driver in Louisville, KY
    Current Employee - Delivery Driver in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Papa John's part-time (Less than a year)

    Pros

    Great place to work for, I really like it

    Cons

    The general manager keeps scheduling me during my class hours on purpose so I can not go to school like we agreed when I was hired so I have to quit

    Advice to Management

    Stop playing with employees were human too

  8. "Papa John's 2013"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Coordinator in Louisville, KY
    Former Employee - Marketing Coordinator in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Papa John's full-time (More than 8 years)

    Pros

    Extremely high attention to product quality and customer service at the restaurant level. Overly excessive emphasis on customer who order online by over-discounting their orders and peeks.

    Cons

    There is essentially no company emphasis on development of a well-rounded consumer rewards program because the consumers who order by phone or walk-in are given far, far less opportunity to save money or be rewarded (as compared to online ordering customers). Middle management operations department has opted to revert to the way business was handled in the early years (1984 - 2003). General Managers and the Directors of Operations are the only contact for business customers (schools, organizations, apartments, hotels, retail, industrial) without the assistance of a dedicated account manager. This makes an ongoing relationship between company and customer challenging to grow at best. A worst it offers an opportunity for the business customer to shop around with other pizza suppliers.

    Advice to Management

    They should re-instate the 2003 - 20012 test of a local level Account Manager who calls on business (schools, organizations, apartments, hotels, retail, industrial). Whatever salary is paid to the Account Manager should be divided among the restaurants supplied, i.e. the stores who will realized the increased pizza purchases and profits.


  9. Helpful (2)

    "Passionate Analyst lacking challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Louisville, KY
    Former Employee - Analyst in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Papa John's full-time (More than a year)

    Pros

    If you like call centers then Papa Johns is state of the art and provides better hands on resources then most.

    Cons

    Work-life balance however is not good. Too many hours, not enough of a life outside work. Very poor training for employees. One of the worst health care plans I've ever had.

    Advice to Management

    Train your employees. They do most of the work and get very little recognition for it. Provide them with a better health care plan.


  10. Helpful (1)

    "All about Papa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Manager in Louisville, KY
    Former Employee - Shift Manager in Louisville, KY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Papa John's full-time (More than 3 years)

    Pros

    Good pizza good pizza and good pizza.

    Cons

    Company does not care about it's employees or customers for that matter. The dollar is the nane of Papa's game and he'll do whatever to get it.

    Advice to Management

    Give employees better feedback and pursuance everyone to work together as one.


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