Passport Health Communications Reviews | Glassdoor

Passport Health Communications Reviews

Updated May 7, 2017

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Found 16 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
57%
Recommend to a Friend
50%
Approve of CEO
Scott MacKenzie
4 Ratings
  1. "Project Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Franklin, TN
    Recommends
    Positive Outlook

    I worked at Passport Health Communications full-time

    Pros

    Fantastic team to work with. Very organized, collaborative and positive.

    Cons

    Regular travel- be prepared to be on the road.

    Passport Health Communications2016-09-07
  2. "ENROLLMENT COORDINATOR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Franklin, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Passport Health Communications full-time for more than 3 years

    Pros

    Good pay and great benefits

    Cons

    Terrible Management ...plays favorites with who you are connected to.

    Advice to Management

    Stop playing favorites

    Passport Health Communications2017-05-07
  3. "Good Ole Boys Club"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Passport Health Communications full-time

      Pros

      They have a relaxed work environment. Great experience to learn about the Healthcare industry.

      Cons

      When hired, you have to fight to enroll within your benefits. HR does not have a gameplan or roadmap for onboarding new hires to get them setup. This company only promotes employees based on tenure or friendship with management. Their software is terrible; failing to meet modern standards, techonologies, and security. All patient information was stored in plaintext within the database (name, address, date of birth,...

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      Advice to Management

      Show appreciation for those that do good work, rather than just those employees who play poker and have beer with you on the weekends. Your existing customers are just as important (if not more important) than your new customers. Secure your software.

      Passport Health Communications2015-10-12
    • "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Passport Health Communications

      Pros

      Work-life balance, great management, easy to grow within company

      Cons

      Better pay, a little more work from home options

      Passport Health Communications2015-07-13
    • Helpful (1)

      "Programmer/Analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Compensation and Benefits
      • Senior Management
      Former Employee - Programmer Analyst 
      Doesn't Recommend
      Neutral Outlook

      I worked at Passport Health Communications full-time for more than 10 years

      Pros

      Decent pay, not much overtime.

      Cons

      Company has no time to evaluate the scope of projects and spec them and code them decently but plenty of to rework the messes that they have created and plenty of time to support the product. Most of the managers only have a high school degree, not much previous work experience and really no concept of what proper management is. The company is completely sales driven so the technical side is a good twenty years behind...

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      Advice to Management

      Get some managers who have previous experience in software, a degree in management and some concern about being at least an average manager. Stop doing things the way that they have always been done,

      Passport Health Communications2015-07-06
    • "Great company, Great people"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Passport Health Communications

      Pros

      Direct manager is great. No micromanagement. Co-workers are great and supportive

      Cons

      Pay, Pay, Pay, Pay, Pay if you're not a developer.

      Passport Health Communications2015-01-15
    • "Good Experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Passport Health Communications full-time for more than 5 years

      Pros

      Good pay and great experience in the healthcare revenue cycle.

      Cons

      Difficult to use PTO when trying to make quota.

      Passport Health Communications2014-11-26
    • Helpful (1)

      "Where do I start?"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee -  in Franklin, TN
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Passport Health Communications full-time for more than a year

      Pros

      Good people to work with; good chance to learn a lot about healthcare; lots of travel (if you like that sort of thing)

      Cons

      Management on all levels is a joke; There is a button on the website that a customer can click and send an e-mail directly to the CEO. Unfortunately, they don't use it as a last resort, and thus, you end up having to explain to the CEO why that customer reached out to him, even for something so insignificant as a password reset. However, they foster this in their customers. Sales is constantly undermining the client services...

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      Advice to Management

      Stop coddling certain people, and realize that you have good, talented people who are willing to work hard without complaint, as long as they know that their voices are being heard. I would've rated the company lower, but there are so many hard working people that deserve respect, and don't receive it, that I couldn't bring myself to do it; Management gets 1 star, staff get 5 stars. It's just that simple. It's your employees...

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      Passport Health Communications2014-01-24
    • "Saved me"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Business Analyst in Franklin, TN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Passport Health Communications full-time for more than 3 years

      Pros

      Work Flexibility, Ability to work from home, Great Management, Bonuses

      Cons

      In need of better Pay, Benefits,

      Advice to Management

      Let's work harder at getting better benefits.

      Passport Health Communications2013-11-08
    • "Some areas that need improvement....Like most places"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Neutral Outlook

      I worked at Passport Health Communications full-time for more than 8 years

      Pros

      Good hardworking coworkers. Opportunity to work from home on some occasions but it is dependent on the manager so this perk may not be available to all employees.

      Cons

      Constant change without gaining any stability. Lacks cross functional training, and the company is VERY departmentalized. Everyone does their own piece without knowing how it impacts other areas. It was frustrating at times.

      Passport Health Communications2013-06-08
    Found 16 reviews