Patelco Credit Union Reviews | Glassdoor

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Patelco Credit Union Reviews

Updated November 30, 2017
82 reviews

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4.0
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Erin Mendez
45 Ratings

82 Employee Reviews

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Pros
  • Great benefits starting with health insurance and pto acrues if you don't use it to 240 I believe (in 12 reviews)

  • Great benefits, 401K match, bonuses, warm and friendly people (in 4 reviews)

Cons
  • Upper management has a different profile (in 9 reviews)

  • Not really a con, but all I can think of is you really do make a name for yourself when you earn the respect through hard work (in 4 reviews)

More Pros and Cons

  1. Featured Review

    "Patelco Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in San Jose, CA
    Current Employee - Member Service Representative in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Patelco Credit Union part-time (More than a year)

    Pros

    Benefits are great for a part time worker and the pay rate is higher than most other entry level jobs. Sundays off is a plus.

    Cons

    The ability to grow within a company is lacking. There is room for growth, but only if there is an open space available.

    Patelco Credit Union Response

    Jul 27, 2017 – Internal Communications Specialist

    Thank you for taking the time share a review. We’re proud to be able to offer our comprehensive benefits to full-time and part-time employees.

    We are always looking for ways to help our teams... More


  2. "Proud of being part of this amazing team!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managet in Pleasanton, CA
    Current Employee - Managet in Pleasanton, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Patelco Credit Union full-time (More than 5 years)

    Pros

    Great organization! Love my co-workers and the CEO who cares about the employees and members. Love how passionate our CEO is in helping people.

    Cons

    The only thing that can improve is our PTO policy. Too strict and there should be more tiers based on years of service.

    Advice to Management

    Keep up the great leadership, Erin! We appreciate you.

  3. Helpful (1)

    "Awesome company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pleasanton, CA
    Current Employee - Anonymous Employee in Pleasanton, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Patelco Credit Union full-time (Less than a year)

    Pros

    I must say I have been with Patelco CU for little over 5 years and it is truly an awesome company. I must say that I am very blessed and thankful to be recognized and appreciated by the firm that I originally started straight after college. Great benefits starting with health insurance and pto acrues if you don't use it to 240 I believe. It rolls over but caps at that figure until you have been with the firm I think a little longer. 401k is an absolute must.... 3 percent harbor and 5 percent matching. Free lunches and events every now and then. At least once a year you get to experience a company paid event where you get to bring one significant other for employee appreciatian. One year was a boat event in SF called Horn Blower and another year was a family trip for 4 to six flags marine world with buffet BBQ. Met the CEO a few times; she really stands out and cares for the customers and employees. Best of all; this is a credit union organization where we strive to perfection and satisfy all our members to make a difference in their financial lives. You also earn recognition and I must say I been very blessed to earn the respect from all my co workers and especially those from the top. We all stand united as one.

    Cons

    Not really a con, but all I can think of is you really do make a name for yourself when you earn the respect through hard work. You can't just earn it out of thin blue air assuming you deserve it. I did my time in the branch and eventually made way to the headquarters. Hard work pays off. Branches have high turnovers and I admit it's hard there, but it's extremely rewarding. However, I believe its more of a mind over matter part and as you do your time, you will be rewarded with employee recognition along with growth opportunities. It's like this for all other organizations. Patelco truly does listen and they truly do care for you, but for sure you need to do your part and make a difference for the organization. Best of all, love what you do and show it with true colors. Great organization.

    Advice to Management

    Not much, ; love the company breakfasts and how you can always speak your mind. Always continue making the organization a better place each year. Thank you.


  4. "Love what you do!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Patelco Credit Union full-time (More than a year)

    Pros

    Patelco is one of the most caring companies to work for. I appreciate the benefits and higher pay than other financial institutions. I did not see myself working in the financial industry, but I knew this was home for me within the first few months. The amount of support I have received from upper management regarding my development has been great. If you let it be known what you aspire to do and put in the work to do so, it will be easy to establish a career and take advantage of career opportunities when they arise.

    Cons

    Depending on your position you may have to travel from city to city. Its not bad, but some people like to be planted.


  5. Helpful (1)

    "Quality Financial Institution = Quality Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager
    Current Employee - Assistant Branch Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Patelco Credit Union full-time (Less than a year)

    Pros

    This company is fairly small compared to other financial institutions in the market. The most positive thing I can say is that this company really cares about the employees. Patelco is much less "political" in the workplace and more performance based. The environment is very competitive and Patelco offers what many banks can't: personalized banking. The benefits are among the best and the pay scale is very competitive. I can understand now why so many team members have elected to stay with this company.

    Cons

    The primary cons would consist of limitations you set for yourself. The company allows you to grow at a much faster pace than any other financial institutions I have seen.

    Advice to Management

    Keep up the great work and continue focusing on team members and members alike.


  6. "Member Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Patelco Credit Union full-time

    Pros

    -Good Benefits, Great Employees, Lots of job opportunities.

    Cons

    -Low Pay, Needs better management, Needs Better Bonuses

    Advice to Management

    Increase pay to your MSRs!


  7. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Msr in Sacramento, CA
    Former Employee - Msr in Sacramento, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people. Great atmosphere. Get along well with the employees and the members.

    Cons

    Corporate doesn't listen to the needs of the branches. Staffing is a little slim.

    Advice to Management

    Listen to the employees

  8. Helpful (1)

    "Customer call representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Customer Service Representative in Merced, CA
    Current Employee - Call Center Customer Service Representative in Merced, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Patelco Credit Union full-time (Less than a year)

    Pros

    I really enjoy working for a credit union call center. I talk to people all day about their money and how to access it in an air conditioned building and a comfortable chair! What's not to like?

    Cons

    I don't like that the customers/members are rude or upset when they call in. But it is pertaining their money so of course it is understandable. Sitting all day bad for back

    Advice to Management

    Keep doing a great job and follow up with us as much and often as possible! Makes us feel important and that our work is valued


  9. "MCC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great training, very informative, good morale

    Cons

    Long drive (me personally), obscure location, office politics


  10. Helpful (3)

    "Good place to work, can be improved."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Patelco Credit Union full-time (More than 8 years)

    Pros

    great medical and 401k benefits and PTO

    Cons

    training for branch staff is lacking, a lot of turnover at the VP and Executive level. It would be difficult for a single person living alone in the Bay Area to survive on the pay. Hard to advance.

    Advice to Management

    Provide more consistent and continuing training for branch staff. Provide clear paths for advancement.

    Patelco Credit Union Response

    Aug 14, 2017 – Internal Communications Specialist

    Thank you for sharing your Patelco experience with us and for being a part of our team for more than 8 years!
    Your timing is ideal, as we are all undergoing mid-year reviews. This is the perfect... More


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