Patreon Reviews

Updated Jan 12, 2021

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3.3
49%
Recommend to a Friend
57%
Approve of CEO
Patreon CEO Jack Conte
Jack Conte
47 Ratings
Pros
  • "Patreon is incredibly mission-driven and creator first(in 7 reviews)

  • "I'm really happy to say that Patreon's actually doing an incredible job of helping creators(in 6 reviews)

Cons
  • "Responsibilities and day-to-day work priorities can change with little notice, though not unexpected given growing pains(in 6 reviews)

  • "I’m proud of our product (after all, it has helped creators earn over a billion dollars, and that's clearly an outstanding outcome)(in 6 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Trending up and t"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Executive Assistant in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Patreon full-time for less than a year

    Pros

    The most empathetic team I've ever worked with. Everyone is super passionate about their job, and it inspires me to throw myself into my work and propel the company forward. CEO is super energetic and openly listens to every member of the team, and that cascades down all the way to managers and ICs.

    Cons

    Haven't found any yet, but will be sure to update when they become apparent.

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  2. Helpful (9)

    "Stay Away until they Clean their Executive House"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Patreon full-time for more than a year

    Pros

    * Energy of the office was incredible, so many creative people * Getting to help fund artists

    Cons

    * Leadership is woefully junior, male and white, and the company has to exist in spite of them, while they (mostly Jack) try to smooth it over with enthusiasm and chutzpah. * No understanding of how to scale their website, inability to retain leaders or engineering staff. Hesitant to hire experienced executives, or when they do, choose extremely poorly and then fire them. * Try to squeeze every last drop of work and energy from their engineering staff and then blame them when the site goes down / is non-performant * Culture of retaliation against those who speak out * Every team in engineering is staffed with a skeleton crew, no ability to tackle debt

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  3. "Great!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Creator Partnerships/Marketing in Los Angeles, CA

    I have been working at Patreon full-time

    Pros

    Fulfilling work being done here

    Cons

    No cons on working here

  4. Helpful (5)

    "the culture has changed, and the best part of working there (the people) aren't there any more."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Community Happiness in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Patreon full-time for more than a year

    Pros

    You get to help fund the rising creative class

    Cons

    There are significant communication gaps between management and employees, and customers and management.

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  5. Helpful (74)

    "Heartbreakingly poor"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Patreon full-time for more than a year

    Pros

    - Non-executive employees were some of the most compassionate, driven, capable, kind people I’ve ever worked with. I was able to take some joy from my time because of them. I miss them. - The creators who use or could use Patreon deserve a platform like the one Patreon strives to provide. It enables and can enable a beautiful diversity of creativity, I will remain a patron of many creators who do amazing things with the platform.

    Cons

    - Patreon the platform is an absolute mess. So many employees see clear paths to better serving creators, yet leadership is both unable and unwilling to provide, well, leadership. They suffocate when they should provide space, they fall silent when they should guide, and they deflect when they should acknowledge. - Exec and much of the leadership at the company drove many of the amazing people I worked with away, both actively and by fostering an environment whereby leadership takes no responsibility for lack of direction, instability, and churn and then points the finger at employees and tells them they aren’t doing enough, and doing it with a smile. - The culture fostered by leadership is neither inclusive nor equitable. Not only were women and people of color less likely to be promoted or hold leadership/management positions (via internally shared data), but the recent layoffs disproportionately affected those same groups. When civil rights movements became a central issue of 2020, patreon’s reactive position was so awful that the Company and the head of HR “agreed to part ways.” Tokenism and unfair emotional labor by BIPOC is rife at the company. - The active dismissal of impactful and respected employees because they voice their views. Multiple employees were laid off in a targeted effort to provide a safe space for incompetent leaders who could not accept valid and respectfully delivered input. Instead of engaging with feedback, they target and attempt to silence. This has happened to at least six employees that I have direct knowledge of. All in all, this is a story of disappointment. I wanted this to be a place where I could make an impact for many years, develop thanks to strong leaders who cared about creators and their employees. I was disappointed by executives who could not foster an inclusive culture, could not trust the people they hired, and ultimately could not deliver on their end of a working contract. Patreon should be one of the most amazing places to work, it’s sadly just another story of a startup that stumbled its way into mediocrity and didn’t know what to do next.

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  6. Helpful (16)

    "Under good mgmt this could be a good company"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - S S E(Senior Software Engineer) 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Patreon full-time for more than a year

    Pros

    The business is doing fairly well, mostly due to brand recognition and lack of true competitors (still not profitable). Seems likely to fade over time

    Cons

    Not sure the mgmt could be worse if they tried. Never gave a clearcut answer on why they laid off almost exclusively their most tenured employees in April. Revolving door of turnover even before that. Alot of issues are masked by Jacks projection of unbridled enthusiasm.

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  7. COVID-19
    Helpful (2)

    "Great mission, rewarding work, passionate team"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Patreon full-time for more than a year

    Pros

    Patreon's mission to fund the creative class is meaningful and rewarding to work on. The team is incredibly passionate, creative, smart, and caring. It's a very supportive and collaborative environment. We're also well positioned to weather to current climate since we provide tools that will help artists and other businesses make money online even during the pandemic.

    Cons

    It is a startup, which means we face challenges, priorities change, we may try things that don't work, and we have limited resources so have to be scrappy.

  8. Helpful (9)

    "Fun and dynamic place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Patreon full-time for less than a year

    Pros

    * Hugely mission driven. Everyone in the company is incredibly passionate about what we're doing for the creative class and the difference we're making to their lives. * Fun, friendly working environment, super engaged leadership team who are all working hard to grow our business and see us through (hopefully) further funding and an eventual IPO. * For a company of its size and stature, terrific benefits and competitive pay. There is a lot of structure and process in place when it comes to things like HR, benefits, L&D, performance reviews etc too, so it has that small-company feel, but with sound and organized structures in place. * Huge excitement for how we are performing and the vision for the future, especially our international expansion plans. THIS IS A TERRIFIC PLACE TO WORK!

    Cons

    What irks me really is some of the harsh reviews on this platform!! * The current and former employees who complain endlessly about it not being perfect, or that it's changed too much! OMG. Stop it. Now. Seriously, These reviews look like they were written by people who have never worked anywhere else and don't realize how good they have it at Patreon. * We did some lay-offs early in 2020, but the fact is that we didn't have a performance management review process prior to 2019, so we had some people in the company who, frankly, we needed to part ways with. The company just outgrew them and so Jack (CEO) had to make some really tough business decisions. We are operating a business, and one that hopes to be a public company one day, so this was the right call. * Diversity, contrary to some other comments, is a HUGE focus at the company and executive level. We are actually an extremely diverse company (per our last diversity update as of June 2020, we were ~34% people of color) - WAY higher than other comparable companies in Silicon Valley. To say the company doesn't care is just a falsehood. * Reviews saying that you have to be friends with the CEO or the Executive team to progress, is another very strange claim and nothing that I or my colleagues have ever experienced.

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  9. COVID-19
    Helpful (2)

    "Misson focused and having a huge impact on how creators get paid."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Patreon full-time

    Pros

    - Most mission driven company I've ever worked for. We live and breathe creators. - The mission is actually changing the world. The way creators get paid is changing and that change is accelerating with covid. - Still not too large at just over 200 employees so you have a big impact. - Compassionate teammates that really care about each other.

    Cons

    - Working at a startup is hard. It can be a grind and feel like you aren't making progress some weeks. The highs feel very high, but the lows also feel very low. - Executive team is still junior and learning how to lead. Adding more experienced executives has helped. - Still figuring out the balance between adding more features and polishing existing ones, should focus more on product quality.

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  10. COVID-19
    Helpful (7)

    "Best job I've ever had"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vice President of Finance in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Patreon full-time for more than 5 years

    Pros

    DISCLAIMER: I've been at the company for 5 years, I'm on the executive team (after 1.5yrs as a data scientist), I've been friends with the co-founders since college, and many of my friends and family members earn a living as creators. This review definitely reflects the perspective of someone who's unusually committed to the company's mission. That said, I'm writing this in an effort to provide an honest recommendation to someone who's considering a role here. Everything I've written here is the same as I'd share with a good friend. Pros: * The mission and real-world impact make it feel good to work here. People are grateful that Patreon exists, especially with COVID cutting off so many sources of income for creators. * Patreon's customers (creators, and also their patrons) are generally interesting and inspiring people. At dinner conversations with friends, people usually enjoy talking about Patreon and hearing cool stories about creators. * The company is growing fast. Cash compensation is reasonably competitive, and equity offers an opportunity for significant upside. I expect that professional experience at Patreon will be a good resume-builder, especially if the business keeps growing at this rate. As the company has scaled, a number of folks at the company have been promoted internally to significant leadership positions. (I don't mean to imply that there aren't cases where we've hired over people or parted ways with folks, but the overall rate of internal promotion vs. external hiring seems average/typical, so Patreon’s growth has created professional development opportunities for people across the company.) * Many parts of the business (e.g., payment processing, fraud detection, fan experiences, creator tools, content policy creation and enforcement, and many others) are interesting and challenging. * Diversity at the executive and Board levels has significantly improved over the past 2 years. (We're not perfect, but it has improved.) * The people who work here are friendly and genuinely care about creators.

    Cons

    * Turnover at the exec level, plus layoffs in April (we laid off 30 teammates, 13% of the company), have some teammates feeling unsettled, scared, and/or disheartened. As seen in our Glassdoor reviews from the past few months, this has taken a toll on morale. I think we're past the worst of it, but it's tough to know how things will unfold with the pandemic, upcoming US elections, and rapid change in our industry. * I’m proud of our product (after all, it has helped creators earn over a billion dollars, and that's clearly an outstanding outcome). Nevertheless, many of us wish we could improve product quality and innovation. We're getting there, but we have a lot of important work ahead of us. There are certainly more areas where we're hoping to improve, and everyone has their own experience in different parts of the organization (as the other reviews have indicated). Clearly, the past few months have been a bittersweet time - my sense is that people are excited by our strong growth and our positive impact on the world, but it has been a challenging and stressful time as well.

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