Patterson Dental Reviews | Glassdoor

Patterson Dental Reviews

Updated November 14, 2018
183 reviews

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2.9
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Mark Walchirk
5 Ratings

183 Employee Reviews

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Pros
Cons
  • "High Turnover at the Sales rep and branch manager roles" (in 13 reviews)

  • "you start with a scratch territory" (in 9 reviews)

More Pros and Cons

  1. "Great place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Patterson Dental full-time

    Pros

    No micromanagement-great leadership, quality of life focus, measurable steps taken to improve service levels

    Cons

    none-just have to work hard and do your thing

    Advice to Management

    Keep up the good work


  2. Helpful (1)

    "Territory Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Patterson Dental full-time

    Pros

    Good benefits - medical, dental, vision, etc.

    Cons

    Pay & commission are terribly low compared to the competition. Lack of growth opportunities & severely lacking in management at the local and regional levels.
    "Sink or Swim" attitude.

    Advice to Management

    Have more experienced managers at the local and regional levels. Necessary to have more training opportunities available to employees since most management is inaccessible.

  3. Helpful (1)

    "Females not allowed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Patterson Dental full-time

    Pros

    Good name in the dental industry and good customer service.

    Cons

    MAJOR boys club. If you are a woman in management run because you will be bullied, mistreated and ignored. Company leadership style is stuck in the 1960's.

    Advice to Management

    Give surveys to your teams and have them rate their managers from all levels. You will never rise to the top with such poor leadership.


  4. Helpful (1)

    "The culture is not what it appears"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Technician
    Current Employee - Field Technician
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Patterson Dental full-time (More than 3 years)

    Pros

    Minimal supervision. Patterson is no longer exclusive to Sirona and that allows the technicians to learn other equipment. The management is very flexible with time off and is fast to reimburse for college classes. Good place to work if you are single, like to travel and can operate on your own.

    Cons

    Horrible scheduling department that reduces profitability. Many nights spent out of town only to find out the wrong equipment was ordered for the install, the part was never ordered or the office where install is closed because they did not know we were coming. The flip side is a nice hotel stay and free food. There is no room for advancement and the inside staff is totally lost. Minimal raises and no bonuses.

    Advice to Management

    The new CEO has cleaned house and seems to be turning the company around. Hopefully he starts to take control of the management at the local level. They need to increase experience level of technicians along with pay to reduce he number of doctors switching to the competition because of inferior work.


  5. Helpful (1)

    "Territory Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Patterson Dental full-time (More than 8 years)

    Pros

    None except customers if that

    Cons

    Management, salary, work load, future of the industry


  6. Helpful (1)

    "Technology Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Advisor in Davenport, IA
    Current Employee - Technology Advisor in Davenport, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Patterson Dental full-time (More than 5 years)

    Pros

    I liked working on my own and having control of my schedule.

    Cons

    Location I worked at is not good as it relates to having 5 managers in 8 years. Newest manager does not have dental experience and is cutting cost anyway he can. Not good for employees and customers.

    Company in general is not doing good as they instituted SAP and they still are not giving great customer service . Employees are not happy and no one knows what will happen next.

    Advice to Management

    Hire managers that know the dental industry and quit making cost cutting the number one issue. Need to get back to, "Take care of the customer." Which means taking care of employees and they will take care of the customer.

    Pay your bills - If you don't get current on your A/P, you will lose customers because you will not get the products they want and need. Know first hand that customers were going to competitors because we didn't pay bills and we could not get product from them.


  7. Helpful (2)

    "Territory Manager"

    StarStarStarStarStar
    Current Employee - Territory Manager
    Current Employee - Territory Manager
    Recommends
    Positive Outlook

    I have been working at Patterson Dental full-time (Less than a year)

    Pros

    They invest in your training, don't micromanage

    Cons

    If you need to be told what to do, this job is not for you.

  8. Helpful (1)

    "Always busy in service dept."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Service Technician
    Current Employee - Lead Service Technician

    I have been working at Patterson Dental full-time (More than 10 years)

    Pros

    Something different every call
    Company vehicle and tools
    Most offices have great people who are happy to see you.
    Not micromanaged.

    Cons

    Service viewed as necessary evil by management
    Unrealistic goals set by corporate

    Advice to Management

    Return to having employees being considered an asset instead of the present view as resources to be used up. Follow through with promises.


  9. Helpful (1)

    "CAD/CAM Sales Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Device Sales Representative in Fresno, CA
    Former Employee - Medical Device Sales Representative in Fresno, CA

    I worked at Patterson Dental full-time (More than 5 years)

    Pros

    Having the opportunity to improves the lives of Doctors through state of the art equipment and technology.

    Cons

    Major changes at the company, 3/4 of executive team turnover.

    Advice to Management

    Use more time to meet with customers.


  10. "Service technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Baltimore, MD
    Current Employee - Field Service Technician in Baltimore, MD

    I have been working at Patterson Dental full-time (More than 3 years)

    Pros

    Finish job instead of end time.

    Cons

    Sharing information, learning from each other. The company is your family. If your company grown, you will have a full rice bowl.

    Advice to Management

    Listen, understand and share experience to staffs.


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