Patterson Dental Reviews | Glassdoor

Patterson Dental Reviews

Updated August 20, 2018
178 reviews

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3.1
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Mark Walchirk
1 Rating

178 Employee Reviews

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Pros
Cons
  • "High Turnover at the Sales rep and branch manager roles" (in 13 reviews)

  • "you start with a scratch territory" (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "Territory Manager"

    StarStarStarStarStar
    Current Employee - Territory Manager
    Current Employee - Territory Manager
    Recommends
    Positive Outlook

    I have been working at Patterson Dental full-time (Less than a year)

    Pros

    They invest in your training, don't micromanage

    Cons

    If you need to be told what to do, this job is not for you.


  2. "Always busy in service dept."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Service Technician
    Current Employee - Lead Service Technician

    I have been working at Patterson Dental full-time (More than 10 years)

    Pros

    Something different every call
    Company vehicle and tools
    Most offices have great people who are happy to see you.
    Not micromanaged.

    Cons

    Service viewed as necessary evil by management
    Unrealistic goals set by corporate

    Advice to Management

    Return to having employees being considered an asset instead of the present view as resources to be used up. Follow through with promises.

  3. "Service technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Baltimore, MD
    Current Employee - Field Service Technician in Baltimore, MD

    I have been working at Patterson Dental full-time (More than 3 years)

    Pros

    Finish job instead of end time.

    Cons

    Sharing information, learning from each other. The company is your family. If your company grown, you will have a full rice bowl.

    Advice to Management

    Listen, understand and share experience to staffs.


  4. Helpful (1)

    "CAD/CAM Sales Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Device Sales Representative in Fresno, CA
    Former Employee - Medical Device Sales Representative in Fresno, CA

    I worked at Patterson Dental full-time (More than 5 years)

    Pros

    Having the opportunity to improves the lives of Doctors through state of the art equipment and technology.

    Cons

    Major changes at the company, 3/4 of executive team turnover.

    Advice to Management

    Use more time to meet with customers.


  5. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Patterson Dental full-time (More than 3 years)

    Pros

    Great benefits, great perks, nice people

    Cons

    basically chained to a desk all day


  6. "Dental repair tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Patterson Dental full-time (More than a year)

    Pros

    Easy days with minimal work.

    Cons

    Pay is bad compared to shein.

    Advice to Management

    Look at your service department that is losing money everyday as a result of poor local management


  7. Helpful (1)

    "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Sacramento, CA
    Former Employee - Sales Representative in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Patterson Dental (More than 3 years)

    Pros

    Easy access to offices because of the company name

    Cons

    Totally unrealistic quotas for scratch rookie reps

  8. Helpful (2)

    "Territory Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Sales Manager in Saint Paul, MN
    Former Employee - Territory Sales Manager in Saint Paul, MN
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Patterson Dental full-time (More than 10 years)

    Pros

    Technology and tools provided to succeed in territory. Valued partner relationships with manufacturers.

    Cons

    Lack of corporate leadership from the top down. Bottom up management lacked Patterson qualities. Management did not hold up to corporate code of conduct.

    Advice to Management

    Corporate: Pay attention to the feet on the street....they are your success.


  9. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service
    Former Employee - Customer Service
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Patterson Dental full-time (More than 5 years)

    Pros

    Pretty good benefits, relaxed about being a few minutes late, business casual dress for the branch offices, nice people (except maybe a few)

    Cons

    New computer software is far too difficult and time consuming, some people in management do not seem to know what they are doing, they are not loyal to employees, toxic and constantly changing atmosphere

    Advice to Management

    I hope you can regain some business lost after the implementation of SAP. There should be better training for new employees, training for management on how to deal with people, you should pay the bonuses that were earned


  10. Helpful (3)

    "Over Promise, Under Deliver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Patterson Dental full-time

    Pros

    The Inside team works hard and are an excellent group of individuals.

    Cons

    High Turnover at the Sales rep and branch manager roles. As a Sales rep, they start you on a base salary+commission+car allowance & business expenses, they expect you to get to a level where you're 100% commission (growth plan rep). After year 3, they take your car allowance and business expenses away. They will lower your base salary by 5%, upping your commission by 1%, hoping you're selling more. The commission is roughly 7-10% on gross margin dollars. So you could be selling a high ticket item like a Cerec but only make $2000 on the sale, which takes a lot of time and energy to sell. They let go hundreds of reps and rehired younger ones to take over the accounts, so they can pay out less per sale. As a new rep, you'll be getting a scratch territory. Which means, current reps have tried to call on them and earn their business, but they don't want to work with Patterson, or have fired Patterson, and you need to somehow grow the business. Some of these accounts have had 3-5 Patterson reps visit them over many years. How and why will they do business with you now? It's a lot of hopes and dreams when you're given a scratch territory. Reps grow their business by other reps retiring or leaving that had buying accounts and they are transferred to them. To organically grow your territory from your initial account list might be 99% impossible and will lead you into insanity. Getting a meeting with a doctor is hard enough, then you need them to switch their business to you, equally as challenging. Their territories alignment is preposterous, Patterson has multiple reps overlapping each other. You can go into an office building that has multiple dentists, say 5-7 dentists, and there could be 3 or more Patterson reps going into the same building. This is because if an account doesn't buy from Patterson the tenured rep shows a decline in revenue per office. They will drop the account and a new hire rep will get them for their scratch territory list. I can go on and on, but I'd only work there if you're getting accounts that do existing business.

    Advice to Management

    Good Luck


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