Patterson Dental Reviews | Glassdoor

Patterson Dental Reviews

Updated May 17, 2018
170 reviews

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2.9
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Patterson Dental President, Patterson Dental Paul A. Guggenheim
Paul A. Guggenheim
54 Ratings

170 Employee Reviews

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Pros
Cons
  • High Turnover at the Sales rep and branch manager roles (in 13 reviews)

  • you start with a scratch territory (in 9 reviews)

More Pros and Cons

  1. Helpful (2)

    "Territory Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Sales Manager in Saint Paul, MN
    Former Employee - Territory Sales Manager in Saint Paul, MN
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Patterson Dental full-time (More than 10 years)

    Pros

    Technology and tools provided to succeed in territory. Valued partner relationships with manufacturers.

    Cons

    Lack of corporate leadership from the top down. Bottom up management lacked Patterson qualities. Management did not hold up to corporate code of conduct.

    Advice to Management

    Corporate: Pay attention to the feet on the street....they are your success.


  2. Helpful (1)

    "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Sacramento, CA
    Former Employee - Sales Representative in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Patterson Dental (More than 3 years)

    Pros

    Easy access to offices because of the company name

    Cons

    Totally unrealistic quotas for scratch rookie reps

  3. Helpful (3)

    "Once Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Patterson Dental full-time (More than 10 years)

    Pros

    Great local colleagues, quality people at the branch levels.

    Cons

    The corporate leadership is valueless and direction-less. Value in human capital is low evidenced in mass firings and mass exodus of long tenured employees. No acknowledgement from leadership that a problem exists or that changes need to be made. In last 2 years stock price has dropped from $55 to $24. The vaunted ESOP plan has also been wrecked by incompetence.

    Advice to Management

    Advice cannot be given to management. Employees who express concern will find themselves on a 90 plan and terminated.

    Paul Guggenheim was a good guy. He is no longer President. Dave Misiak is now President


  4. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service
    Former Employee - Customer Service
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Patterson Dental full-time (More than 5 years)

    Pros

    Pretty good benefits, relaxed about being a few minutes late, business casual dress for the branch offices, nice people (except maybe a few)

    Cons

    New computer software is far too difficult and time consuming, some people in management do not seem to know what they are doing, they are not loyal to employees, toxic and constantly changing atmosphere

    Advice to Management

    I hope you can regain some business lost after the implementation of SAP. There should be better training for new employees, training for management on how to deal with people, you should pay the bonuses that were earned


  5. Helpful (1)

    "Over Promise, Under Deliver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Patterson Dental full-time

    Pros

    The Inside team works hard and are an excellent group of individuals.

    Cons

    High Turnover at the Sales rep and branch manager roles. As a Sales rep, they start you on a base salary+commission+car allowance & business expenses, they expect you to get to a level where you're 100% commission (growth plan rep). After year 3, they take your car allowance and business expenses away. They will lower your base salary by 5%, upping your commission by 1%, hoping you're selling more. The commission is roughly 7-10% on gross margin dollars. So you could be selling a high ticket item like a Cerec but only make $2000 on the sale, which takes a lot of time and energy to sell. They let go hundreds of reps and rehired younger ones to take over the accounts, so they can pay out less per sale. As a new rep, you'll be getting a scratch territory. Which means, current reps have tried to call on them and earn their business, but they don't want to work with Patterson, or have fired Patterson, and you need to somehow grow the business. Some of these accounts have had 3-5 Patterson reps visit them over many years. How and why will they do business with you now? It's a lot of hopes and dreams when you're given a scratch territory. Reps grow their business by other reps retiring or leaving that had buying accounts and they are transferred to them. To organically grow your territory from your initial account list might be 99% impossible and will lead you into insanity. Getting a meeting with a doctor is hard enough, then you need them to switch their business to you, equally as challenging. Their territories alignment is preposterous, Patterson has multiple reps overlapping each other. You can go into an office building that has multiple dentists, say 5-7 dentists, and there could be 3 or more Patterson reps going into the same building. This is because if an account doesn't buy from Patterson the tenured rep shows a decline in revenue per office. They will drop the account and a new hire rep will get them for their scratch territory list. I can go on and on, but I'd only work there if you're getting accounts that do existing business.

    Advice to Management

    Good Luck


  6. "Territory Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Patterson Dental full-time

    Pros

    Opportunity to run your own business to some extent. fairly flexible schedule. Good management, good products.

    Cons

    Prices are higher than competition.


  7. "entry into dental"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Patterson Dental full-time

    Pros

    Good place to get dental experience

    Cons

    you start with a scratch territory. its set up like a 3 world country with a small upper class (top reps) and a large lower class (a rotation of reps)

  8. Helpful (3)

    "Company direction change is an understatement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Patterson Dental full-time

    Pros

    Relatively good autonomy, commission was good, product selection was good, people were the best part, but most have left or been let go

    Cons

    Management creates a culture of employees who will stab another in the back to get ahead or make more money. Toxic environment. Glad I am out.

    Advice to Management

    Get new management. The old guard took the company down and clearly has no idea what they are doing.


  9. Helpful (2)

    "Salaries Have Increased - Numbers on this site are incorrect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Representative in Philadelphia, PA
    Current Employee - Territory Sales Representative in Philadelphia, PA

    I have been working at Patterson Dental full-time (Less than a year)

    Pros

    Starts at 70,000 plus commission for Territory Sales Rep.

    Cons

    Going through transition at the moment

    Advice to Management

    Keep positive during transition and keep employees in the loop.


  10. Helpful (2)

    "Review of Patterson Dental"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Patterson Dental full-time

    Pros

    Great people. Strong well established company

    Cons

    massive company, management change over


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