Patterson Dental Reviews | Glassdoor

Patterson Dental Reviews

Updated July 18, 2017
142 reviews

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2.9
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Patterson Dental President, Patterson Dental Paul A. Guggenheim
Paul A. Guggenheim
45 Ratings

142 Employee Reviews

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Pros
  • Benefits are good, past was better (in 12 reviews)

  • Great benefits 401, ESOP, ESPP all adds to retirement (in 9 reviews)

Cons
  • Branch management affects chances of success (in 10 reviews)

  • New Sales Reps are left to their own (in 8 reviews)

More Pros and Cons

  1. Helpful (5)

    "Branch employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Branch Employee in Saint Louis, MO
    Current Employee - Inside Branch Employee in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Patterson Dental full-time (More than 10 years)

    Pros

    Retirement plan is pretty good.

    Cons

    It is very difficult to keep up on the workload for inside staff. Corporate wants the employees to work smarter. How insulting.

    Advice to Management

    Patterson used to have a very close and family style company. Employees were known to be valued. The value on employees has been replaced with a "corporate way of thinking" as employees now are just numbers. We used to be so proud to say that we worked for Patterson. That pride is diminishing across the country.


  2. "Difficult to grow with no support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CEREC Specialist in Chicago, IL
    Former Employee - CEREC Specialist in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Patterson Dental full-time (Less than a year)

    Pros

    It's an established company (#2 in size and prestige)

    Cons

    Poor support, inflexible systems, poor leadership (new and contradicting policies seemingly every day)

    Advice to Management

    Choose a direction and stick to it. Examine how to empower employees to achieve that goal. Establish some form of upward communication.

  3. Helpful (1)

    "PDCO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Manager in San Antonio, TX
    Current Employee - Territory Sales Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Patterson Dental full-time (More than 5 years)

    Pros

    Great benefits 401, ESOP, ESPP all adds to retirement

    Cons

    Not much room to advance in the company. Limited Management spots

    Advice to Management

    Pay for trips that you require reps to travel for.


  4. Helpful (8)

    "territory manager"

    StarStarStarStarStar
    • Senior Management
    Former Employee - Territory Manager in Seattle, WA
    Former Employee - Territory Manager in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Patterson Dental full-time (More than 10 years)

    Pros

    Was once a wonderful company to work for with a great family like atmosphere. There was once great leadership in the local branches and at the top.

    Cons

    Unfortunately all that has changed in the past couple of years. There is no loyalty to long time employees. The June 2016 lay-offs proved this to be true. The future of Patterson Dental is truly in question with it's current operating plan.

    Advice to Management

    Pay attention to the market. It's changing and you have been left behind with your knee jerk reactions to formulating a business plan that is viable in today's changing marketplace.


  5. Helpful (7)

    "Fired Before christmas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Technician III in Tampa, FL
    Former Employee - Service Technician III in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Very little. No Micromanagement. Almost no supervision what so ever.

    Cons

    Was fried a week before Christmas due to a Dr that would complain about everything to get something for free. All they care about is selling something to the Dr's. They even fired 500 sales rep's who don't have a 2.5% growth, People who had bean there for years. Tech are expendable to them. If you don't brown nose and your not in the click your expandable.

    Advice to Management

    Look forward to you getting bought out.


  6. Helpful (7)

    "Be Aware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Representative in Phoenix, AZ
    Current Employee - Territory Sales Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Patterson Dental full-time (More than 8 years)

    Pros

    You have some say over the accounts you want to keep
    Benefits are good
    Work life balance is better than many sales positions

    Cons

    ESOP is abysmal compared to what it once was
    The company lacks direction. Its foray into medical (PT) was ill advised and poorly timed.
    The leadership cannot seem to get the company back on track.
    Stock performance has under-performed relative to similar companies

    Advice to Management

    Time to bring in some outside leadership. Current leadership seems to resemble a mutual admiration society- others liken it to an "old boys club".Time to seriously curtail the stock options awarded to the leadership that has failed to deliver growth. Glad you realized exclusivity is an albatross.


  7. Helpful (1)

    "Amazing employee benefits, great stock performance."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Master Field Service Technician in South Portland, ME
    Former Employee - Master Field Service Technician in South Portland, ME
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I worked at Patterson and I found it to be no more or less frustrating than working at any other company. Big business is big business, and in the Dental industry it doesn't get any bigger than Patterson. They're the costliest company out there, but they provide exemplary services to the Dentists (and now Veterinarians), access to the best proprietary equipment, and the best-trained, most up-to-date technicians in the industry. They provide amazing sales training to their sales people, and if you sell Patterson style, they'll back you all the way, and you WILL make money. Sales people who don't make it at Patterson are failing to follow the program, which is carefully crafted for sales success. I signed on for the stock and savings program, at the low to mid-level on stocks and savings, and after 3 and a half years, I had $85,000. Unfortunately, I hadn't been paying attention to that aspect, and allowed the corporate structuring to get to me, and I found out how successful that program was only as I was leaving. BIG mistake. If you are lucky enough to find a home with Patterson, STAY there, work hard, and you'll retire with all you need. Also, every company claims some of your evenings, that's part of the job anywhere you go. Patterson does that to you with less frequency than any of the other companies.

    Cons

    The typical corporate structuring, and they do watch you, and they're somewhat critical of every move you make. That's mostly for show so the service coordinators can justify their (much smaller than yours) paychecks, and it's essentially the same as working for Schein or any of the other big supply houses. It's frustrating, but par for the course. You say "yes, sir" a lot. Welcome to the real world!

    Advice to Management

    Give a second look at experienced technicians who left but who have indicated that they would like a second chance. I'll admit it; I'm talking about former techs like me!

  8. "Confusing and deceptive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in El Segundo, CA
    Former Employee - Sales Representative in El Segundo, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Patterson Dental full-time (More than a year)

    Pros

    the Expenses and the freedom

    Cons

    out of date infrastructure for employees


  9. Helpful (4)

    "Evaluation Period"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Sales Representative in Charlotte, NC
    Former Employee - Territory Sales Representative in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    They will give you time to show your effort and not just rely on results.

    Cons

    They just released hundreds of sales representatives. You still have Guggenheim as CEO. They put him into an unknown position before firing everyone else.

    Advice to Management

    Many former representatives will return as competition and you come off looking like the bad guy!


  10. Helpful (3)

    "Customers were great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fairfax, VA
    Former Employee - Customer Service Representative in Fairfax, VA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Not a strict work environment
    Customers were always pleasant
    Co-workers were great
    Amount of vacation was decent
    Steady work load most of the time

    Cons

    Management was always terrible at decisions and disciplined the wrong employees. People that were slackers got praise, people that worked just got more put on them


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