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PayPal

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PayPal

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PayPal Customer Service Representative Reviews

Updated Sep 13, 2021

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Found 160 of over 5,253 reviews

3.7
61%
Recommend to a Friend
90%
Approve of CEO
PayPal President and CEO  Dan Schulman
Dan Schulman
76 Ratings

Ratings by Demographics

This rating reflects the overall rating of PayPal and is not affected by filters.

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  1. 5.0
    Current Employee, more than 1 year

    Cool

    Jul 23, 2021 - Customer Service Representative in Hunt Valley, MD
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It is very laid back

    Cons

    Past sucked for the area

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  2. 1.0
    Former Employee, more than 1 year

    After COVID avoid working here.

    Aug 11, 2021 - Customer Service Representative in La Vista, NE
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits and work from home for those looking for that but that is about it.

    Cons

    The moment their stocks went from about $95 a stock to over $300 a stock they no longer care about the employee but about the stock holder. They talk about about caring about your health and financial wellness but this is simply no true. They have changed stats to make it where the only thing that matters is how many customers you help, more of quantity over quality. They release products that are not completed and leave front line employees to deal with the issues and the angry customer. We are not allowed to hang up on abusive customers but only report them after the call. You can literally have every number great but if your handle time is bad you will get fired. They do not care if you have the best knowledge of any customer service agent in your team or how happy you keep customers, if your handle time is high you will get fired. They will also blame you for technical issue with the equipment provided to you. If the laptop given to you is so slow that your calls keep dropping or it add to your handle time with a customer, guess what? It is your fault. When you contact IT to solve any issues, it never gets solved but because of this you are not able to work, guess what? It's your fault. When it comes to moving up in the company, hiring is about how much you are liked by the hiring manager vs how much you qualify for the position. I have 6 years of sales experience however the people that got the sales jobs have none yet were cool with the managers, same as supervisor positions. PayPal no longer cares about their employee or truly assisting customer, I no longer even use PayPal for my own business. They talk about inclusion yet it seems odd that a lot of the people being let go seem to be people of color, maybe Mr. Schulman should take a look at that before yelling out that his company embodies inclusion. If you care about your sanity and your mental health please avoid this place like COVID. I became suicidal because everything was our fault and never GCS upper management that I am pretty certain they have never ever worked front line a day in their life.

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    3 people found this review helpful
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  4. 1.0
    Former Employee

    Don't work here

    May 25, 2021 - Account Manager in Chandler, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    People I worked with was main reason I came back every day

    Cons

    People work for. Management is horrible and lies constantly right to your face. Half the time they are restructuring and have no idea wha they are doing.

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    1 person found this review helpful
  5. 5.0
    Current Employee, more than 5 years

    Great Company

    Apr 9, 2021 - Customer Service Representative in Omaha, NE
    Recommend
    CEO Approval
    Business Outlook

    Pros

    great company to work for

    Cons

    a little to liberal at times

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  6. 5.0
    Former Employee, more than 1 year

    good job and benefits

    Jan 28, 2021 - Customer Service Representative in Chandler, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    low-level management, pay, benefits, provides good work and life balance

    Cons

    horrible and abusive customers, no real options for advancement (although they always say there is unless you know someone who knows someone), unprofessional coworkers, and the customer service rep job is terrible which is why they pay so much

    1 person found this review helpful
  7. 5.0
    Former Employee, more than 3 years

    very good place to work

    Jan 27, 2021 - PayPal Customer Service Representative in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good company good salary,and good staff

    Cons

    nothing ,very thing is good

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  8. 4.0
    Former Employee, more than 5 years

    good job but so much favoritism

    Jan 19, 2021 - Customer Service Representative (CSR) in Chandler, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Paypal thinks about the employees

    Cons

    you have to be a manager friend to grow up. customer service is hard, you get so much stress and bad treatment for no much money

    2 people found this review helpful
  9. 4.0
    Former Employee

    Good until it closed

    Jan 12, 2021 - Customer Service Representative in Hunt Valley, MD
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Office environment, team work, motivational

    Cons

    Micromanagement, metrics, scheduling, and favoritism

    1 person found this review helpful
  10. 3.0
    Current Employee

    Brand new just wanted to see other employee reviews

    Jan 11, 2021 - Customer Service Representative (CSR) in Omaha, NE
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits right away pay is ok

    Cons

    Not sure yet still brand new

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  11. 4.0
    Former Employee, more than 10 years

    PayPal Account Manager

    Dec 10, 2020 - Account Manager in Pleasanton, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Dan Shulman was the best hire in company history. A good place to work if you are comfortable with rapid change and 180 change. Invaluable experience in the Payments world.

    Cons

    If you get a manager that does not understand what you are doing or why, your job will be hell. Virtually all of the frustration at the job has to do with internal factors, not external. Rapid changing of departmental goals (every month for 9 months in one department...no joke). Process for a process. completely over-processed and not cohesive with other divisions and countries. Many people were forced to seek mental health professionals due to the level of stress. A total change from client support to straight sales and the quotas that went along with it. Who will actually solve the client's problems? And there are many problems with the various product lines with functionality.

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    1 person found this review helpful
Viewing 1 - 10 of 160 Reviews

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