PayPal Reviews | Glassdoor

PayPal Reviews

Updated July 21, 2017
2,084 reviews

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3.6
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PayPal President and CEO Dan Schulman
Dan Schulman
660 Ratings

2,084 Employee Reviews

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Pros
  • Great work life balance; great benefits (in 308 reviews)

  • A great stable company also with great benefits (in 119 reviews)

Cons
  • Work life/balance needs some adjustments (in 104 reviews)

  • No work which means if you stay here for long you can't find another job, re-orgs is the only work management has (in 42 reviews)

More Pros and Cons

  1. Helpful (1)

    "Risk Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Timonium, MD
    Current Employee - Anonymous Employee in Timonium, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PayPal full-time (More than 3 years)

    Pros

    Good Pay/Benefits compared to others in the region

    Cons

    Constant changes and re organizations


  2. Helpful (1)

    "Good overall package"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineering Director in San Jose, CA
    Former Employee - Software Engineering Director in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PayPal full-time (More than 5 years)

    Pros

    Front seat in hot field FinTech
    Good overall benefit package
    Care about diversity

    Cons

    Big companies have more processes.

    Advice to Management

    People are less interested in politics, and let them stay out of it whenever possible

  3. "Great company if you get in with the right team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member of Technical Staff in San Jose, CA
    Current Employee - Member of Technical Staff in San Jose, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PayPal full-time (More than 10 years)

    Pros

    My group in PayPal is hands down the best people I have worked with over my career. They own problems, even if it may not be their responsibility, and just get things done.

    Cons

    Products don't always work well together, and lack of communication outside individual groups.


  4. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Jose, CA
    Current Employee - Senior Software Engineer in San Jose, CA
    Recommends
    Approves of CEO

    I have been working at PayPal full-time (More than 3 years)

    Pros

    Good open culture, Motivations to new ideas, best work-life balance

    Cons

    slow moving company, Need to hunt good teams to do good work, too much repetitive work across teams


  5. Helpful (2)

    "The Good vs. The Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training Specialist in Chandler, AZ
    Current Employee - Training Specialist in Chandler, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PayPal full-time (More than 3 years)

    Pros

    Great benefits and career development opportunities for employees who would like to grow in a large company.

    Cons

    Poor management and low compensation with high expectations of quality and quantity of work.

    Advice to Management

    Work on putting the right people in the right positions. If it's not a good fit, replace them.


  6. "Not so good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Analyst in Chandler, AZ
    Current Employee - Fraud Analyst in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PayPal full-time (Less than a year)

    Pros

    PTO, benefits, cool teammates, cant think of a 5th word for this section.

    Cons

    lack of respect, false promises, extreme favoritism, fake personalities. They were good before but literally removed all the people who made it a great place to work.

    Advice to Management

    Do the opposite of what you are doing. When an idea comes up, just do the opposite and everything will be good once again. Stop bringing in buddies from AMEX and giving them immediate promotions when there is a bunch of qualified people there.


  7. "Collections Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Specialist in Hunt Valley, MD
    Current Employee - Collections Specialist in Hunt Valley, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PayPal full-time (More than 3 years)

    Pros

    If you are on a good cycle team; you "might" get incentives every month!
    Free coffee, tea & soda/soda water
    Education is available
    Benefits are good
    Free parking
    Unlimited OT!!

    Cons

    You can wind up on a terrible cycle and never earn any incentives

    You are never treated fairly; and you will never get an explanation why that is

    Compliance rules your life & you can lose your incentive over one incorrect word

    Very difficult to move within the company- once in collections

    Advice to Management

    Treat your employees who work hard better!

    Incentives have never been fair- they are not based on apples to apples rather. Apples to oranges

    Give real answers!!
    Help your employees succeed - don't just tell them you want to!

  8. "Deteriorating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Analyst in Chandler, AZ
    Current Employee - Credit Analyst in Chandler, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PayPal full-time (More than 3 years)

    Pros

    The pros are basically only the benefits and that it would look good on your resume.

    Cons

    Strict rules that are not employee friendly. I've been there 3 years and it's starting to feel strangling, like they just want to pay someone new so they don't have to spend much money. They seem to be having a hard time keeping their employees happy.


  9. "Awesome Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Jose, CA
    Current Employee - Senior Software Engineer in San Jose, CA
    Recommends
    Positive Outlook

    I have been working at PayPal full-time (More than 3 years)

    Pros

    Challenging problems to solve, complex business demands with high availability and scalability

    Cons

    Gets too complexed at times with too many systems


  10. "Learning Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Learning Specialist in Omaha, NE
    Former Employee - Learning Specialist in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PayPal full-time (More than a year)

    Pros

    I loved the people on my from start to finish. I found coaches who were willing to develop me, and I stuck by them. I was bummed to leave PayPal for the relationships I had built and the skills I had gained from my mentors

    Cons

    So much of employee engagement, happiness, and consistency depended on what team you were on. As an agent who began on the phones, I and others were constantly switched from team lead to team lead. Some were better than others, and a few were down right awful. There was very little consistency and as I moved up in my career, that didn't change.

    As a facilitator I felt much more apart of my team, but many trainers were overworked, didn't know their schedules most of the time until last minute, and didn't have any effective facilitation guidelines to be held accountable for. Everyone trained in their own style.

    Advice to Management

    Only reorganize when it's necessary, promote consistency, actively listen to your direct reports, and give the trainers SOME sort of structure for their training.


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