PayPal Reviews | Glassdoor

PayPal Reviews

Updated April 27, 2017
1,954 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
PayPal President and CEO Dan Schulman
Dan Schulman
584 Ratings

1,954 Employee Reviews

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Pros
Cons
  • work life balance - but then it's an employee thing as well (in 100 reviews)

  • No work which means if you stay here for long you can't find another job, re-orgs is the only work management has (in 42 reviews)

More Pros and Cons

  1. "It's a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Solutions Agent in Dublin, Co. Dublin (Ireland)
    Current Employee - Customer Solutions Agent in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at PayPal full-time (More than a year)

    Pros

    Gym if you've time to use it. Sabbatical after five years if you stay that long. Free parking.

    Cons

    Micro management, PTO impossible to get, toilet breaks don't exist' Stress levels very high, target driven, it's all management talk about, that and saving the company money. starting rate is abysmal . Drones are treated like children constantly being spoken down to, unless you're on the managers "good" list. Favoritism is rife.

    Advice to Management

    Recognize that it is the drones who keep you in business. .Stop and look at the little guys, they're the engine that keeps your company running. Recognition for a job well done once in a while to those not on the managers "good" list.


  2. "fraud agent"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PayPal full-time

    Pros

    good work environment, great people

    Cons

    poor communication, bad systems and programs

    Advice to Management

    more meetings


  3. "Amazing Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Recommends

    I have been working at PayPal full-time (More than 3 years)

    Pros

    Awesome working atmosphere.
    Young, vibrant and talented people.

    Cons

    Can't find any major cons.

    Advice to Management

    Keep doing a lot for your employees, it's worth it.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "review"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    flexibility of work is available

    Cons

    Work culture can be made better


  6. "GE Customer Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Solutions Agent in Dublin, Co. Dublin (Ireland)
    Current Employee - Customer Solutions Agent in Dublin, Co. Dublin (Ireland)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PayPal full-time (More than 3 years)

    Pros

    Great atmosphere / Nice people / Good work life balance / Good summer and Christmas events.

    Cons

    Front office CS has far more pressure on them than back-office. No subsidized lunch / No growth opportunities. It is exceedingly awkward to get a foot in any other team if you only have 1 language.

    Free parking is a "Pro" somehow.

    Advice to Management

    Don't let customer opinion (Surveys) judge front office CS quality. Outsourced surveys can be to easily influenced that could lead any person into bad reports or not getting a bonus. Remove this and bring in internal qualities on Calls and Emails - Like most tech companies.


  7. "Compay review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Austin, TX
    Current Employee - Senior Software Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PayPal full-time (More than 3 years)

    Pros

    Good place to work. Good perks and talented engineers to work with.

    Cons

    Some projects are more stressful than others. Reorgs happen a lot.


  8. "MTS1 - Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    - Good working culture .
    - Work from Home option.

    Cons

    - Nothing specific at this moment.


  9. "Great company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Program Manager in Boston, MA
    Former Employee - Senior Program Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PayPal full-time (More than 5 years)

    Pros

    Innovative, positive work environment, if you perform you rise the ranks and have supportive managers.

    Cons

    Large company = slow moving at times vs agility of smaller startup. Sometimes over structured HR made it difficult for all top performers to progress since it was a controlled % who could be promoted annually.

    Advice to Management

    PayPal made changes in 2016 to change some HR structure so that more top performers could progress each year- really positive change with this and open vacation policy! Happy employees perform better - well done!


  10. "Don't believe everything you read"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at PayPal full-time (More than 5 years)

    Pros

    Successful company, good benefits, good growth potential

    Cons

    Low glass ceiling, most employees are considered expendable, words dont match actions


  11. "HR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PayPal full-time

    Pros

    Smart people who "appear" to be passionate

    Cons

    Zero leadership from the top down. Massive egos with little maturity make the process to deliver impossible. The company is over-hyped.

    Advice to Management

    Send the organization to therapy to solve it's identity crisis.


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