PayPal Reviews | Glassdoor

PayPal Reviews

Updated August 11, 2017
169 reviews

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169 Employee Reviews

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Pros
  • Great work life balance; great benefits (in 319 reviews)

  • A great stable company also with great benefits (in 125 reviews)

Cons
More Pros and Cons

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at PayPal full-time (Less than a year)

    Pros

    nothing comes to mind. Its just politics all the time.

    Cons

    too much politics, no work life balance, leadership has no vision, does not communicate well and is very arrogant. the company does good because the base product that was created 15 years ago still holds value


  2. "What's Work Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service
    Current Employee - Customer Service
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at PayPal full-time

    Pros

    The best part about working here are the coworkers. There is a lot of down to earth people. Also, the benefits are not bad.

    Cons

    Absolutely no work life balance depending on the role you have. Also, concerns are not taken seriously. Basically understaffed and overworked.

    Advice to Management

    If the hours are not good for you and your family then consider your workers. Appreciation and better communication would be nice too.

  3. Helpful (1)

    "Terrible company, Terrible practices!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Limitations Agent in Chandler, AZ
    Former Employee - Limitations Agent in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PayPal full-time (More than a year)

    Pros

    You get a check every other week, there is health insurance and many other medical benefits available, the building is nice!

    Cons

    Management is disorganized, confused, and incompetent. There is no onsite HR or payroll so good luck trying to get anything resolved through them in a timely manner.

    Advice to Management

    Hire new management. Have HR and payroll departments onsite and readily available to staff.


  4. Helpful (3)

    "All about politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PayPal full-time (More than 5 years)

    Pros

    Work life imbalance, there is no work and only life.

    Cons

    No work which means if you stay here for long you can't find another job, re-orgs is the only work management has. Only those in inner circle gets raise, bonus, stocks and rest can leave. Worst frontline managers, some of them are pure non-technical not even capable of finding any other job.


  5. "Do your self a favor and ditch this company that would not value you ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager
    Former Employee - Senior Product Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PayPal (More than a year)

    Pros

    1. Has a brand name that attracts great analytics resources from all across the world
    2. Is in the right business, at the right time

    Cons

    1. Their foundation is based on 'Fake' concern for values and employee welfare
    2. Any honest employee is not valued here, for e.g. the HR will themselves tell you to resign only after the bonuses have been paid. So it's perfectly fine to stay on the payroll till the time you get your bonus and basically work on NOTHING
    3. There are many employees who misuse the 'tracing free' vacations and tour the world. And thanks to the appreciation for 'bureaucracy' and 'office politics' these employees get paid their bonuses and get promoted

    Advice to Management

    Please respect the hard working employees or else be prepared to embrace failure,rather soon.


  6. Helpful (6)

    "High hopes in the beginning...and now disappointment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good medical and dental and vision insurance
    Free coffee
    I like most of my coworkers
    I like my current team lead

    Cons

    On the same day the CEO announces a purchase of millions of another company, we get a 2% raise on an already low starting wage.
    Take care of your long term employees
    Stop the high school clicks that team leads hang out with so they get what they want and get covered for mess ups that the rest of us would be fired or wrote up for
    Dan schulman sends out too many political emails. He should worry more about paying people more so they are happy to come to work and be screamed at all day and stop trying to convince everyone to follow his beliefs. What is he trying to be...a cult leader?
    Programming is terrible. There are constant bugs and system issues. Customers are mad at paypal and take it out on the agent with a survey and then its not appealable.
    Customers are allowed to talk to agents any way they want. They use foul language and instead of allowing the agent to be "empowered" by disconnecting the call they have to take the abuse.
    TRY SUPPORTING YOUR EMPLOYEES DAN SCHULMAN. You might not have so many bad reviews from the people that help line your pocket

    Advice to Management

    No politics in the work place DAN SCHULMAN
    Get rid of the gym and get a daycare
    Try living on the salary that you pay frontline employees for a month. I bet living paycheck to paycheck for a while would bring change to agents wages
    get rid of the over priced cafe in Chandler and get a soup kitchen or something that we can afford to eat at.


  7. Helpful (1)

    "Mismanaged mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at PayPal full-time (More than 3 years)

    Pros

    lots of potential in the future as a large payments company

    Cons

    The technology sections of this company are a total mess. The platforms and infrastructure team are run by favoritism with zero regard for accountability. If you want to work for a place where no one will hold you accountable for your poor decisions and actions, start here.

    Advice to Management

    Hire external managers and directors. Continually promoting from within means there wont ever be any new ideas.

  8. Helpful (3)

    "Used to be one of the best companies to work for and is now one of the worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Analyst in Omaha, NE
    Current Employee - Compliance Analyst in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PayPal full-time (More than 3 years)

    Pros

    Great Benefits. Medical benefits are superior compared to other any other company I have worked with before. Great 401k match.

    Cons

    HR department is a complete joke. Any issues that you have are in no way shape or form confidential and will get reported back to your supervisor or the individual you are filing a complaint against. So be prepared to expect retaliation in the form of abuse, wage freezes, and any other way your supervisor can make your life miserable.

    If you are considering becoming pregnant or already are, be prepared to be treated horribly before, during, and after your maternity leave. Especially in the compliance department which is ran by a bunch on misogynists.

    The new attendance policy is a slap in the face. Especially considering the company strives to promote family values, this hurts individuals with family members the most.

    This company uses metrics to deny pay increases. Even when you are meeting and exceeding metrics it's still not enough. They will find ways to alter metrics to deny tip and increases. On average consider yourself lucky if you see metrics once every two months.

    Advice to Management

    Clean house on HR. And if you've seen several complaints on a TL consider that it is an issue with them and not the employee. Also take a look at a particular TL in your Omaha Compliance office. It looks really bad when she threatens to fire a TM one day before their maternity leave.

    Oh and reconsider your new attendance policy, it's only going to cost you good employees.


  9. Helpful (2)

    "Compliance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PayPal (More than a year)

    Pros

    Honestly there's not a lot. The job is great for the first 1-2 years, after a while you're treated like crap.
    These reviews are based on employees who have worked in the company for a few years.

    Cons

    There's a lot, more then I can think of.
    After the excitement of "PayPal is an awesome company" wears off then everything starts showing.

    Management sucks from the very top to direct supervisors.

    YOURE NOT GRADED ON HOW WELL YOU DO THE JOB.
    It's you're personality and NOT how well you do the job.

    THE COMPANY IS DOWNSIZING!

    Advice to Management

    Be more transparent.
    Working with the company I can read you like a book.
    company is downsizing.

    5stars so that the company will read this review.

    The management and company will only read positive reviews and disregard negative reviews.

    A ton of employees more than 1,000 do you REALLY THINK your words are going to matter ANYWHERE??????

    Too many employees because the company doesn't know business.

    Tons of cases, let's hire 20 people.
    No more cases... let's fire them.


  10. Helpful (6)

    "Incompetency and politics heavy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at PayPal full-time

    Pros

    Good benefits. CEO trying to bring good changes.

    Cons

    Leaders (VP and above) don't get along and don't work together. Focus on pleasing leaders rather than doing what is right for the customer. Lot of legacy, both in PayPal and acquired companies. Growth is based on being in the club rather than performance. Most top ranked employees have already left.

    Advice to Management

    Replace most of the VPs with newer blood outside the company.


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