PayScale Reviews

Updated Jun 19, 2020

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2.7
41%
Recommend to a Friend
29%
Approve of CEO
PayScale CEO Scott Torrey (no image)
Scott Torrey
24 Ratings
Pros
Cons
  • "They moved to quarterly payouts without giving their sales team a heads up so now people aren't able to pay their bills(in 9 reviews)

  • "The biggest issue is middle-management being promoted to the level of incompetency(in 6 reviews)

More Pros and Cons
  1. Helpful (7)

    "Real review from a real current employee"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PayScale full-time for more than 5 years

    Pros

    I don't need to write paragraphs. I know for me this has been a special once in a lifetime kind of company that cares about employees. I've been here going on 7 years and if they'll let me I'd be happy to double that.

    Cons

    I feel sad reading some of these other reviews. That has never been my experience at PayScale and I'm sorry that, whether they're true or not, some people could have so much hate in them that they could write those posts as they only hurt their friends who are still employed at PayScale. All I can speak of is my own experience and I would just say as a member of a historically disadvantaged group that the leaders and culture is NOT about anything but support. Do we nail it every time? No. But I'm 100% confident in the correct intentions and work being done to consistently improve our future.

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  2. Helpful (5)

    "Exciting Company with great people and a positive mission"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Leader 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PayScale full-time for less than a year

    Pros

    Socially responsible mission (#getpayright), amazing people, positive environment, highly engaged leadership team. The company is looking to the future and the employees seem to be genuinely behind the mission and able to embrace positive change. I came from a very large corporation prior to this and the size and passion within PayScale feels like such a positive change and provides the opportunity for each individual to truly have an impact and make a difference.

    Cons

    There is plenty of work to go around and sometimes we have to wear multiple hats to get it done which can result in very long days. We definitely need to be better at prioritizing tasks to see them through versus taking on too much at once.

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  3. Helpful (5)

    "Great place to make a difference. Lots of positive change."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Success 
    Recommends
    Positive Outlook

    I have been working at PayScale full-time for more than a year

    Pros

    The opportunity to help clients navigate compensation with fresh data, constantly-improving software, and services makes me proud to be a PayScale employee. PayScale is a leader in the compensation space and we have the success stories to prove it. The business has evolved since I started working here in so many positive ways. Change may not be for everyone, however change is necessary and how PayScale will flourish. Some positives that come to mind: -Collaboration: lots of opportunity to work cross-functionally. Regular cross-team/department meetings to improve processes, products, and services. -Career growth: put in the work and raise your hand to be a leader or take on a new path within PS, leadership will support you -Great benefits. For a smaller organization, PayScale offers amazing benefits. No insurance premiums, yoga twice a week, flexible PTO, company gatherings, bonuses, competitive pay. -New leadership: we have brought on some new leaders that are highly experienced in growing SaaS organizations that truly show they value the people at PayScale. Even while we are all remote, they are great at connecting with employees to get to know them. The amount of transparency the leadership team is committed to is nothing I have seen before. I am deeply impressed by the radical shift in transparency of our new leadership team and appreciate it very much.

    Cons

    We have had a fair share of change at PayScale the last few years. Some of the change has been jarring for some and I do agree that more transparency during these waves of change would have been better. The last few months have shown that leadership has taken that feedback to heart however.

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  4. COVID-19
    Helpful (12)

    "Sexism still exists.... PayScale can remove reviews from here all they want but internet still works"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech 
    Doesn't Recommend
    Negative Outlook

    I worked at PayScale full-time

    Pros

    Data is a beautiful thing. Read the more recent reviews.

    Cons

    Fascinating that a previous review has to qualify with "real review from a current employee". As if they need to double down on qualifying why their opinion matters more than the many who have posted why they have left. On top of that, the person who posted that review remains singularly focused on their feelings being hurt as opposed to the many who have posted around the dysfunction that is in the bloodstream of PayScale. That mentality personifies why so many former and current employees have negative feelings about the company ."Poor me, poor me, poor me? You are criticizing a company I work for! Poor me!" It showcases why they will never uplevel in terms of revenues, staff, any other metric that matters to investors or build something that customers will pay significant dollars for. The focus is on individual hurt feelings as opposed to running a professional organization. And let's marginalize the people who are not having an awesome experience at the company. More Kool-Aid anyone? But at least you have the CEO's son and his buddy to save the day as interns! CEO hires his son and buddy to intern at PayScale. That is an excellent message to send when you just laid off a boatload of folks and current staff KNOW more are coming. Pro move. CTO's sensitivity rivals Donald Trump. Anyone says anything negative, he complains to HR who then complains to GD. He is sexist and says creepy things to women. The good news is that women in tech in Seattle is a pretty tight group so the word is getting out about him and his love of his wonder boys. CFO alienated all high performers who just decided to get up and leave. Customer Success still a mess. Promote the incompetent fangirls. Sales are awful. The good ones are leaving. Q2 numbers will be a disaster that they will blame on COVID. Any good salesperson candidate will ask about numbers pre-COVID and success against comp plans of past.

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  5. Helpful (6)

    "community, opportunity, and agility"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Success Manager in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PayScale full-time for more than a year

    Pros

    I came to PayScale with a resume full of customer service experience, but absolutely zero in tech or specific book management. A year and two promotions later, I couldn't imagine being anywhere else. The leaders in this org believed in me, and continue to help me identify and achieve my personal goals. Even fully remote, I am amazed by how across teams and orgs we collaborate and support one another. I see it everyday in zoom and in slack, helping each other with a process change or tackling a new objection. We're a group that's dedicated to the client experience, but its so much more than that. We care about keeping each other sane through all of this. the short version: 1. opportunity to grow / career progression 2. Women in leadership 3. Community / Culture / Coworkers

    Cons

    like most, there is a large opportunity to better partner with other areas of the business (sales / r&d)

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  6. Helpful (13)

    "Unsure of Business Outlook"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Success Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PayScale full-time for more than a year

    Pros

    Unlimited PTO, overall benefits, Happy Hours (lots of team bonding opportunities) Great Humans and for the most party kind hearted and well intended, product and data that can bring value to businesses. You will definitely have a work life balance and flexibility with your schedule. Low pressure actually zero pressure job, the only person pushing you to improve will be yourself. Many people that have left PayScale over the past year have left with sentiments of, “there’s a lot of potential but a lack of drive and discipline.”

    Cons

    No Accountability, lack of structure, no metrics to track performance, variable pay structure, leadership expertise especially in middle management and sr. management. If you were to dig deeper for results and accomplishments I’m not sure what you’d find? I found myself question whether or not fraudulent behavior was happening when it came to reporting results and any type of performance management. As a new employee you really rely on your peers for training and support, not sure what managers are doing but they are not hands on, strategic and focused on helping their teams achieve success. During my time at PS my team and the majority of individuals did not hit their goals, not even close.

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  7. Helpful (8)

    "Good if you have a time machine"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Negative Outlook
    Disapproves of CEO

    I worked at PayScale full-time for more than 5 years

    Pros

    PayScale was an incredible place to work...and it might be again in the future...but right now it’s a toxic mess. Past: award winning culture based on transparency, leadership from everywhere, ok to fail fast, learn and innovate, people first... a group of people that wasn’t perfect but didn’t really pretend to be. As someone who experienced every level of the company I can say that I was never looked down upon by anyone, including our executive team, that on multiple occasions they would remind us that our perspective was just as important as theirs, that I would be asked for my opinion in any meeting, and listened to with respect- with whom I could disagree or give feedback to without fear of retaliation. The kind of leadership culture that Oozes out of an organization in the form of good ideas, healthy risks, and tons of people who genuinely love working with each other and give their discretionary efforts for because they all believe in something.

    Cons

    Flash forward: no trust, ZERO transparency. Lip service —frankly I find it insulting the way the CEO speaks to us like children or like we won’t notice that his words don’t match his actions. Inconsistent policy. All beloved benefits slashed one by one. Closed door meetings. Execs routinely interrupting each other and women in the room. Optics seem valued over data. Entirely new and fragile exec team - seem like smart people but how would I know? They’re absent and defensive when they do grace us with an all company meeting where nothing is *really* communicated aside from “don’t expect any real answers ever”. They fired a significant portion of the company and froze hiring yet every week we get new hire notices for brand new remote exec positions with no announcement about the objectives of these new roles or what that means for everyone still at the bottom *completely* over worked with no plan of getting out from under it... the kind of toxic culture that oozes out finger pointing and blaming, that gets defensive with constructive feedback, that keeps their heads down and clocks in and out.

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  8. Helpful (4)

    "PayScale Growing Up - A New Performance and Transparent Path"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Portland, OR
    Recommends
    Positive Outlook

    I have been working at PayScale full-time for less than a year

    Pros

    Great and Winning Senior Leadership Team - New and Fresh "adult" Approach. Professional, Competent, Visionary, Inclusive. A Great Culturual Transition is Well Under Way!

    Cons

    Still Some Folks Hanging Onto "The Good Old Days". PayScale is Not Right For Everyone. If You Want to be Part of the Solution (vs. Complaining), This is the Place for You. For the Others, It's Time to Go.

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  9. Helpful (9)

    "terribly unsupportive and tone deaf. laid off a good chunk of the workforce in april. has lost it's identity"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Not Sales At All in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PayScale full-time for more than a year

    Pros

    people are great, easy to find people who care about equal pay and social justice, but also easy to find people who are proudly colorblind and offensive towards POCs

    Cons

    no transparency, shaky leadership team (all new), no internal identity, branding promotes what the company does not practice internally. burn out is easy, especially for POCs

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  10. Helpful (6)

    "DEI is Just for Marketing"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PayScale full-time for more than 3 years

    Pros

    Some great people, most of whom have left, but a few remain.

    Cons

    PayScale has co-opted DEI to make a dollar. The people who made equity a cornerstone of PayScale’s brand identity truly believe in it and continue to fight for it - just not at PayScale. Look at PayScale’s executive team. Look at who has left PayScale in the last year. Look at the reviews that for years have brought up issues of sexism and racism. Ask yourself: Is this a company who actually cares about DEI, or do they use it to solidify the positions of the already privileged? When I worked there, time and time again BIPOC and white women brought up issues only to be condescended to. In a particularly egregious example, a woman of color with domain-area expertise brought up a performance issue with one of her colleagues. Instead of believing her, management chose to ask for a second opinion from a less qualified white male. That’s how PayScale does equity. Beyond co-opting DEI, PayScale lacks expertise. PayScale is supposed to be an HR data company. Again, look at the management. Beyond the new CHRO, who in senior management has any expertise in HR? Have any of them worked in HR? Do any of them have a background in labor law, human resource management, or any field that would suggest that they have any expertise in compensation? What about data? Does anyone in leadership have an advanced degree in math or statistics? Have they held a high, data-related position in other companies? To me, PayScale is just another tech company whose leaders act like they know better than others who are actual experts. Some have suggested that PayScale used to be great and only recently started going downhill. There were enormous issues under the old management. However, people had faith that at least some in senior management were trying to address the issues. These “some” have left. The new management has not addressed any of the existing issues while creating new ones, the biggest being that they broke trust with their employees by badly managing the recent layoffs. Other issues include: - Senior managers who are checked out and won’t do the right thing if they can do nothing. - Middle managers who have been promoted to the point of incompetence. - Lack of competitive wages. - No accountability. - No transparency.

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Found 175 reviews