Paychex Insurance Agency Reviews | Glassdoor

Paychex Insurance Agency Reviews

Updated June 27, 2018
84 reviews

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3.0
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Kevin Hill
41 Ratings

84 Employee Reviews

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Pros
  • "Great management team, open to feedback, work life balance is valued, flexibility" (in 8 reviews)

  • "Good benefits, decent work life balance, overall wants to succeed as an organization" (in 6 reviews)

Cons
  • "Low Pay, high turnover with staff and management" (in 10 reviews)

  • "for someone to do a great job for the clients who are promised a lot from referring outside sales reps" (in 6 reviews)

More Pros and Cons

  1. "Virtual Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Virtual Sales Representative in Scottsdale, AZ
    Current Employee - Virtual Sales Representative in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex Insurance Agency full-time (More than a year)

    Pros

    I love my job! The team culture and management here make coming to work everyday something to look forward to. If you are willing to put the work in, you will be successful here.

    Cons

    Work-life balance can be difficult, as with most sales roles. Bar for success is high

    Advice to Management

    Keep doing what you're doing as far as supporting reps. Increasing base salary would make position more competitive in the industry


  2. Helpful (1)

    "A biased opinion from an unhappy employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - COBRA and Health & Benefits Specialist I in Rochester, NY
    Current Employee - COBRA and Health & Benefits Specialist I in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Paychex Insurance Agency full-time (More than a year)

    Pros

    I found it very east to get a job at this company. I had move to the Rochester area and within a week was able to start working. The best pro to working at Paychex is that once you are employed by the company, after your first year, it is fairly easy to transfer to a department more to your liking. Many people I worked with in the COBRA team have since moved on to different departments more suited to their ideal career paths. They love to promote/hire internally.

    Cons

    The primary focus of the company is their sales team. If you do not wish to do insurance sales, you will quickly realize the service teams are underpaid and spread thin. I am a part of the COBRA team which is already a hard topic to begin with as most of the customers I help have been recently terminated from their jobs. Since COBRA isn't a major money maker for the company we are often last on the list for updates to our systems. They are out of date and we still require people to mail in checks and even though we have the ability, we will not accept them over the phone unless there is a serious medical emergency. It often takes us a minimum of two weeks to get coverage activated.

    Advice to Management

    Sales are not the only way to maintain a profitable business. If you are not able to maintain existing clients, it doesn't matter how many policies you sell if they just leave within the year of them signing on. Giving more support and training to your customer service representatives will allow you to help maintain your client base.

  3. "Good to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Paychex Insurance Agency full-time

    Pros

    Benefits, good entry level experience

    Cons

    Pay is low, management is terrible and unaware of what they're doing, constant turnover, high school environment, no one does their job correctly, not much opportunity out of customer service.


  4. "Health and Benefits Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Paychex Insurance Agency full-time (More than a year)

    Pros

    Good health benefits; low deductible health plan

    Cons

    Everything; micromanaged; poor management; constant turnover of sales reps. 20+ years experience in sales. Worst sales job of my career.


  5. "I like my job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ESR Specialist
    Current Employee - ESR Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex Insurance Agency full-time

    Pros

    Environment is great and fosters constant development.

    Cons

    I do not have any negative opinions.

    Advice to Management

    You are doing a great job!


  6. "Account Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex Insurance Agency full-time

    Pros

    Great management team, open to feedback, work life balance is valued, flexibility

    Cons

    system limitations can be a challenge for clients and integration


  7. Helpful (1)

    "need a fresh start with a new CEO for the agency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Paychex Insurance Agency full-time

    Pros

    Great company, work life balance, good career advancement

    Cons

    CEO of the insurance division is out of sync with the rest of the company's direction. Colleagues make every effort to avoid conversations with the CEO of the agency because of the negative demeanor and argumentative behavior. Vision and ideas are outdated and proven unsuccessful. He often talks down to those who are not his peers.

    Advice to Management

    It's time for a new leader with a proven track record, fresh vision, and knowledge of today's challenges. Negative interactions and outdated tactics are not moving the agency forward.

  8. "Negative Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Paychex Insurance Agency full-time

    Pros

    Learned about health insurance industry

    Cons

    High Turnover and stressful work environment

    Advice to Management

    Great your employees better


  9. "Decent place to work struggles outside of Rochester"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Paychex Insurance Agency full-time

    Pros

    Good benefits, decent work life balance, overall wants to succeed as an organization

    Cons

    Limited insurance knowledge, system is not built for insurance, lack of understanding outside of local region, limited/no growth if not in Rochester

    Advice to Management

    Insurance is a different world than payroll treat it different


  10. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Rochester, NY
    Current Employee - Sales Representative in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex Insurance Agency full-time (More than 3 years)

    Pros

    Paychex is a great company to grow and achieve your goals. Great atmosphere and great people to work with.

    Cons

    The work life balance can be a bit challenging if you want to do well here. You are asked to do a lot in a sales role.

    Advice to Management

    Increase base pay for sales reps to provide incentive to them to do better in their roles and to keep them long term.


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