Paychex Insurance Agency Reviews | Glassdoor

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Paychex Insurance Agency Reviews

Updated February 24, 2018
80 reviews

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3.0
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Kevin Hill
39 Ratings

80 Employee Reviews

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Pros
  • Great management team, open to feedback, work life balance is valued, flexibility (in 8 reviews)

  • Good benefits, decent work life balance, overall wants to succeed as an organization (in 6 reviews)

Cons
  • Low Pay, high turnover with staff and management (in 10 reviews)

  • Pay is way below industry standard, Micro management, High turnover in all positions, etc (in 5 reviews)

More Pros and Cons

  1. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Rochester, NY
    Current Employee - Sales Representative in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex Insurance Agency full-time (More than 3 years)

    Pros

    Paychex is a great company to grow and achieve your goals. Great atmosphere and great people to work with.

    Cons

    The work life balance can be a bit challenging if you want to do well here. You are asked to do a lot in a sales role.

    Advice to Management

    Increase base pay for sales reps to provide incentive to them to do better in their roles and to keep them long term.


  2. "I like my job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ESR Specialist
    Current Employee - ESR Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex Insurance Agency full-time

    Pros

    Environment is great and fosters constant development.

    Cons

    I do not have any negative opinions.

    Advice to Management

    You are doing a great job!

  3. "Account Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex Insurance Agency full-time

    Pros

    Great management team, open to feedback, work life balance is valued, flexibility

    Cons

    system limitations can be a challenge for clients and integration


  4. Helpful (1)

    "need a fresh start with a new CEO for the agency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Paychex Insurance Agency full-time

    Pros

    Great company, work life balance, good career advancement

    Cons

    CEO of the insurance division is out of sync with the rest of the company's direction. Colleagues make every effort to avoid conversations with the CEO of the agency because of the negative demeanor and argumentative behavior. Vision and ideas are outdated and proven unsuccessful. He often talks down to those who are not his peers.

    Advice to Management

    It's time for a new leader with a proven track record, fresh vision, and knowledge of today's challenges. Negative interactions and outdated tactics are not moving the agency forward.


  5. "Negative Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Paychex Insurance Agency full-time

    Pros

    Learned about health insurance industry

    Cons

    High Turnover and stressful work environment

    Advice to Management

    Great your employees better


  6. "Decent place to work struggles outside of Rochester"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Paychex Insurance Agency full-time

    Pros

    Good benefits, decent work life balance, overall wants to succeed as an organization

    Cons

    Limited insurance knowledge, system is not built for insurance, lack of understanding outside of local region, limited/no growth if not in Rochester

    Advice to Management

    Insurance is a different world than payroll treat it different


  7. Helpful (1)

    "It's transactional selling - you're NOT selling insurance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Broker
    Former Employee - Insurance Broker
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Paychex Insurance Agency full-time (More than a year)

    Pros

    Large company with very good benefit package.

    Cons

    No longer the local, personalized service they used to be know for.

    Advice to Management

    Get back to your roots, get back to your clients...your shareholders aren't the only ones suffering...

  8. "Insurance Specialists"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Easy work, really great benefits

    Cons

    No growth, low pay, monotonous


  9. Helpful (1)

    "Caution on Culture Facade"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Paychex Insurance Agency full-time (More than 5 years)

    Pros

    Paychex as an organization is solid and Marti Mucci is stellar.

    Cons

    The leadership in the agency is horrible. They are bias and "clicky" versus recognizing true talent. There has been a ton of turn over due to the Senior Leader and lack of knowledge, leadership, retention of information and delivering on promises.

    Advice to Management

    Open your eyes to the talent and not just be a "club"


  10. Helpful (1)

    "Paychex Insurance Agency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Paychex Insurance Agency full-time

    Pros

    The people are great and made it easy to go to work.

    Cons

    Leadership doesn't want free thinkers, on the contrary they want people to follow them even if it means heading over a cliff.

    Advice to Management

    You should foster an environment that allows people to more easily express their thoughts without the fear of retaliation. They preach values but fail to live by them.


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