Paychex Reviews in New York, NY | Glassdoor

Paychex New York Reviews

Updated March 28, 2017
29 reviews

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New York, NY

2.8
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29 Employee Reviews

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  1. "Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in New York, NY
    Current Employee - Sales in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than 3 years)

    Pros

    Incredible training program. Uncapped salary for unlimited earning potential. Sales process down to a science. Do the activity they have planned for you and make a ton of money helping businesses with processes that are way too complicated for them to handle on their own. Ethics and integrity unmatchable.

    Cons

    In new york, payroll and human capital management in the small business space is becoming commoditized and selling in three years can gone from a value sell to almost purely price. Management focuses purely on this month's numbers and is willing to sacrifice deals by pressuring clients into coming onboard this month so they dont miss their number rather than waiting till next month. Lots of redundancies in data flow creates friction within the sales process.

    Advice to Management

    Advertise in the subway.


  2. Helpful (1)

    "Core Sales - Good Entry Level Sales Job if you don't enjoy sleeping at night"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Core Payroll Sales Representative in New York, NY
    Former Employee - Core Payroll Sales Representative in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Paychex full-time (More than a year)

    Pros

    Tremendous amount of flexibility depending on your direct supervisor. You can make decent money if you were decent at selling.

    Cons

    Very high activity quotas. You must see current clients while scheduling sales calls. However, your are told not to ask the client how things are going. You do not want to be responsible for any issues they are having, just hold out your hand and expect referrals. The product is very high priced. They instruct their reps to take advantage of specific industries/prospects and full bill them. Knowing they would eventually bounce their payroll - "just get them to run 4 payrolls" so it counts as a sale. If clients want to push their payroll into the next month, some of the word tracks given were misleading or completely false intending to intimidate or bully client into running a payroll when they weren't ready. They are one of the most "ethical companies", but that is far from what I experienced during my two years there.

    Operations is currently undergoing a reorganization. There have been some hiccups. Clients not getting call backs, specialists overwhelmed with accounts, lack of accountability. Once the dust settles, this issue will probably resolve itself.

    Product is over priced in a commodity industry.

    Unless you are looking for entry level sales experience and this is the only option you can get - I would look elsewhere.

    Advice to Management

    Do not sacrifice ethics for a sale.

    Paychex Response

    Apr 5, 2017 – Community Manager

    Thank you for taking the time to write this review. We are concerned by some of the cons you mentioned and would like to learn more. Would you be willing to provide more feedback on your time at ... More


  3. Helpful (3)

    "Total TRAP company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in New York, NY
    Former Employee - Sales Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Paychex full-time (More than 3 years)

    Pros

    -Good Benefits for the employees

    Cons

    -Horrible management
    -Micromanagement is an understatement
    -Compensation is a joke
    -Don't expect to take your vacation time

    Advice to Management

    Don't walk, RUN from this company. Turnover is something I've never seen in all my career. No one stays at this place more than 3 years max. If you enjoy being micromanaged and having meetings about meetings all while making no money, this company is perfect for you. They will always have trainings and meetings as their way of bringing you to the office because none of the paranoid management trusts any of their reps. You are required to do 100s of time wasting reports throughout the year so they can track every last statistic on you and find something to have more meetings about. They will call that development. A company that prides themselves on being ethical, you will find this is the least ethical company out there. Sell payroll by any means necessary. Get them on the board and let the operations worry about the aftermath. Follow a few recruiters on LinkedIn and you will see how desperate they are to hire anyone. They will tout that they are in Fortune Magazines Top 100 companies to work for. Do your research you will find, this company is no where on any Top 100. They will promote a fun work atmosphere but is far from anything enjoyable.

    They will use 1 or 2 reps on each team who have advantageous territories to sell you the pipe dream that success is attainable but 9 out of 10 reps hired will be gone within 24 months once they figure out the bag of goods that was falsely sold to them. One of the lowest paid base salaries out there, this is a very entry level company. Regardless if what they say, 90% of sales reps will not ever eclipse $75K.

    Training is essentially spring break and if you somehow make the presidents club trip, unless you are in the top 5% of the entire company, you will be sharing a room with someone like you're back in college. That is their reward to you for bringing in insane amounts of revenue. You also will not be able to invite a guest/spouse on the trip which proves how cheap of a company this is. My husband was not allowed to come with me to their annual trip to Texas a few years back. I would not recommend this company to anyone except a college student with zero experience looking to get their first job under their belt. Most people will use this company for its well known training and catapult themselves into a much better company within 1 year. Steer clear.


  4. "good opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Professional in New York, NY
    Former Employee - Sales Professional in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    great training, good benefits, great entry level sales job

    Cons

    there's some nepotism in senior leadership


  5. Helpful (1)

    "Opportunity to make money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Sales Consultant in New York, NY
    Former Employee - Payroll Sales Consultant in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    - Structured Training Program
    - Young, Fun Colleagues
    - Ability to make money with time
    - Flexible (for the most part) schedule
    - Great place to start out if cold sales is the field you want to work in

    Cons

    - Strict rules depending on management
    - Rules/Company Culture vary by location
    - First year is the toughest
    - Lack of teamwork/team building
    - Lack of mentally challenging projects

    Advice to Management

    - Management training needs to be more even across the board
    - Provide more non-monetary incentives to consultants
    - More transparency with territories/growth potential


  6. "Use to be a good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Paychex full-time (More than 3 years)

    Pros

    It's a Large company, decent name recognition, training, fun work environment, autonomy, continuing education, generally like the people I work with

    Cons

    Micro managing, income potential/commissions lowered, staff reduction in key support areas, customer service to the clients is awful, nobody takes responsibility for anything, company is very cheap and does not take care of its employees. Our payroll customer service/implementation is awful. It use to be our pride and joy but they've laid off so many people. High turnover at certain positions makes your job more difficult. They expect you to work long hours until the job is done. Not sure how they became a multi billion dollar company but it's a sinking ship.

    Advice to Management

    Offer incentives to all departments in all areas across the country. Hire good people so you don't have to micromanage. Pay people a little more and turnover won't be so high.


  7. "payroll consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Sales Consultant in New York, NY
    Former Employee - Payroll Sales Consultant in New York, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Paychex full-time (More than a year)

    Pros

    Great work/ life balance. Great community of co-workers. Great sales experience as an entry-level position. Great benefits!

    Cons

    This position for every other city except for Manhattan is a perfect career position. Upper management has not realized/ does not care enough that sales techniques and sales goals that they apply to this position do NOT apply to the Manhattan lifestyle or the Manhattan way that sales work. Also- no movement up, just "move over" opportunities.

    Advice to Management

    Realize NYC works differently than South Dakota when it comes to the sales process.


  8. Helpful (1)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OUTSIDE SALES in New York, NY
    Current Employee - OUTSIDE SALES in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than 5 years)

    Pros

    Great benefits, fun office environment. Ability to get promoted to different divisions and leadership opportunities

    Cons

    Large company atmosphere so there are some downfalls with regard to communication breakdown between all the different divisions.

    Paychex Response

    Nov 24, 2015 – Community Manager

    Thank you for providing a review. We are happy that you enjoy working here. We pride our self on offering great career opportunities. We appreciate your honesty and we are constantly working to make ... More


  9. Helpful (1)

    "HR Solutions Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook

    Pros

    Very good income opportunity. Also, they provide fantastic sales training. A skill set that can be carried forward to any position. You'll meet a lot of businesses.

    Cons

    It's hunter sales. One and done. No relationship building. I had difficulties in my region with the product that was sold - the service behind it wasn't up to par, and the management support wasn't there so well.

    Advice to Management

    better alignment of service delivered to product sold.


  10. Helpful (1)

    "Good place to develop beginning sales career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than 3 years)

    Pros

    Contests, bonuses, fun, easy products to sell

    Cons

    Competitive environment, everyone is out for themselves, territory too small, sales policy Forces rep to give up relationships just because referral source moved to a new location

    Advice to Management

    Come up with a better plan to keep top talents.


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