Paychex Reviews | Glassdoor

Paychex Reviews

Updated May 25, 2017
228 reviews

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Paychex President and CEO Martin Mucci
Martin Mucci
80 Ratings

228 Employee Reviews

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  1. "Started off well, ended horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Specialist in Allentown, PA
    Former Employee - Payroll Specialist in Allentown, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Paychex full-time (More than a year)

    Pros

    Some of the relationships you build with your clients as a payroll specialist make your job a bit more tolerable.

    Cons

    Pay is horrible for the amount of work you put in. Lied to from the beginning, was told you would be able to "senior" (go through training) at your own pace, that was a lie. You are constantly rushed through your training because supervisors want to get a bonus. Work load is outrageous due to people constantly quitting. Management barely knows how to do payroll them self let alone answer any of your questions. You're basically on your own unless you have some friendly knowledgeable teammates who don't mind putting their load of work aside to assist you. No home/work balance.

    Advice to Management

    Pay more attention to your employees suggestions as they are the ones who are actually doing the job, maybe the turn over rate wouldn't be so high. Train management on the actual job the employees are doing so they can be some sort of help.


  2. "Could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Payroll Specialist in Albany, NY
    Current Employee - Senior Payroll Specialist in Albany, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Paychex full-time (More than 10 years)

    Pros

    Insurance is good value for those who partake

    Cons

    We have become a call center, which is too bad for the client. There has been restructuring in our branch but has not made it better. When I started training was catamount, now there is no structure for training, newer employees know very little. I don't want them doing my clients payroll. If you are good at what you are doing, you do not move ahead, as they do not want to loose you out of payroll entry.

    Advice to Management

    Give recognition for those that do a good job. Stop accommodating those that don't do a good job.


  3. "Payroll Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Specialist in High Point, NC
    Former Employee - Payroll Specialist in High Point, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Paychex full-time (Less than a year)

    Pros

    They are always doing things for their employees.

    Cons

    Work overload, very hard to become a senior payroll specialist


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  5. Helpful (1)

    "Payroll Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Payroll Specialist in Denver, CO
    Current Employee - Payroll Specialist in Denver, CO
    Doesn't Recommend
    Negative Outlook

    Pros

    Payroll knowledge. Food. Not much else.

    Cons

    Non competitive salary. Long hours due to high turnover. Poor work/life balance

    Advice to Management

    Hire more people


  6. "Employees are a second thought"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - GENERAL LEDGER in Nashville, TN
    Former Employee - GENERAL LEDGER in Nashville, TN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Paychex full-time (More than a year)

    Pros

    The office is pretty laid back with dress code. Events committee does a good job of having everyone come together and office fun.

    Cons

    Turning into a call center. Poor management and supervisors. They have no idea about product knowledge so are of no help when you have a client on the phone with a question. They don't have your future in mind with your goals and you have to ask permission to switch departments or move up. The pay is also not worth the hours and time you put in. This might not be for every department or location, but I wouldn't recommend this company to work for in Nashville. Definitely not a workplace that is looking for someone with a degree.

    Advice to Management

    Know what you're selling and how it works to be able to help your employees out. Be professional at all times and make employees feel like they are worth something.


  7. Helpful (1)

    "Core Sales - Good Entry Level Sales Job if you don't enjoy sleeping at night"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Core Payroll Sales Representative in New York, NY
    Former Employee - Core Payroll Sales Representative in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Paychex full-time (More than a year)

    Pros

    Tremendous amount of flexibility depending on your direct supervisor. You can make decent money if you were decent at selling.

    Cons

    Very high activity quotas. You must see current clients while scheduling sales calls. However, your are told not to ask the client how things are going. You do not want to be responsible for any issues they are having, just hold out your hand and expect referrals. The product is very high priced. They instruct their reps to take advantage of specific industries/prospects and full bill them. Knowing they would eventually bounce their payroll - "just get them to run 4 payrolls" so it counts as a sale. If clients want to push their payroll into the next month, some of the word tracks given were misleading or completely false intending to intimidate or bully client into running a payroll when they weren't ready. They are one of the most "ethical companies", but that is far from what I experienced during my two years there.

    Operations is currently undergoing a reorganization. There have been some hiccups. Clients not getting call backs, specialists overwhelmed with accounts, lack of accountability. Once the dust settles, this issue will probably resolve itself.

    Product is over priced in a commodity industry.

    Unless you are looking for entry level sales experience and this is the only option you can get - I would look elsewhere.

    Advice to Management

    Do not sacrifice ethics for a sale.

    Paychex Response

    Apr 5, 2017 – Community Manager

    Thank you for taking the time to write this review. We are concerned by some of the cons you mentioned and would like to learn more. Would you be willing to provide more feedback on your time at ... More


  8. "Payroll Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than a year)

    Pros

    Opportunities within the company, extensive training programs and benefits.

    Cons

    Very low pay and micromanaged

    Advice to Management

    Give your employees a little room, a micro managed environment is difficult to be in. For the type of work performed, the pay needs to be re-evaluated.


  9. Helpful (3)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Denver, CO
    Former Employee - Sales in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Paychex full-time (More than 3 years)

    Pros

    Work life balance
    Sales Recognition
    Entry level sales job, perfect for college grads
    Conference trips
    Training program
    Some great managers

    Cons

    Base pay is way below standard and never increase in the last decade. Comm plan keeps changing every year with unrealistic quotas. The company is behind the time and very stuffy/old school. Operation and client implementation is extremely poor.

    Advice to Management

    Less sales reps and better territory assignment. Base pay increase. Get with the time!


  10. Helpful (1)

    "Implementation Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Specialist II in Rochester, NY
    Former Employee - Implementation Specialist II in Rochester, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Paychex full-time (More than a year)

    Pros

    Great people and atmosphere. Great work/life balance

    Cons

    Management was terrible. So many broken promises. I came over to Multi Product Service Center in Dec 2015. Was told we would be able to transition clients to ongoing support by March 2016. By the time I left in Nov 2016, I still was not able to transition clients which created a huge backlog and overload. On my annual review I exceeded every single statistical metric we had (sometimes more than doubled the metric) and for my review I received "Meets expectations." Very cheap company that pays well below market. I am good friends with a manager there who told me all employees are replaceable. It shows since I was being paid 22% below market value for my position. I left the company and went from making a little over $45k to making $65k with 10% quarterly bonuses to do the same work.

    Advice to Management

    Keep your promises


  11. "Test engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Test Engineer III in Rochester, NY
    Current Employee - Software Test Engineer III in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Paychex full-time (More than 8 years)

    Pros

    You get lots of Environments downtime. Relax time. Laid back.

    Cons

    Working with other teams is very hard. Hard to get information from other team. Some of the analysts that i worked did not know thiet stuff.

    Advice to Management

    Career advance.. Not to those who work hard.
    The annual review is a joke.


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