Paychex Reviews | Glassdoor

Paychex Reviews

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3.4
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  1. "Great Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Supervisor in Piscataway, NJ
    Current Employee - Client Services Supervisor in Piscataway, NJ
    Recommends
    Approves of CEO

    Pros

    Branch level support is great. if you have a problem your local branch manager will gladly help or listen to you same with core managers. People are always willing to help at the branch level expecially when dealing with frustrations.

    Cons

    Corporate office doesn't ask the branch before doing they just do. branches that deal with the day to day ahve no say when they really should have alot more say. corporate focuses on the wrong aspect of the business when they should look at the current picture.

    Advice to Management

    Listen to the branches and seek advice before just doing


  2. Helpful (3)

    "Average- good entry to mid-level sales position."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Portland, OR
    Current Employee - Sales Representative in Portland, OR
    No opinion of CEO

    Pros

    Name recognition, very stable company, great support with marketing materials, excellent training.

    Cons

    Support from management, the pay- even at plan- is less than average for an outside sales rep, lack of leadership, sales is very isolated from the rest of the company and this is detrimental in a service organization. Very little room for advancement, despite claims made. Operations and sales tend not to work together well and it's difficult at times to follow the process through without cooperation between the two departments. Difficult to find a time to take any time off.

    Advice to Management

    Paychex needs stable management with focus and the ability to have one or two consistent initiatives that they can see through over a period of time- not a new flavor of the week. The compensation plan over the years does not reward tenured employees. Conference isn't a motivator if employees have families- a good compensation plan is. Consider rewarding sales representatives based on client retention, even if it is minimal amount each month, and it will encourage a higher volume of current client calls and ancillary sales.


  3. "Paychex review"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Riverside, CA
    Current Employee - Anonymous Employee in Riverside, CA
    Recommends
    No opinion of CEO

    Pros

    Good company overall...People are intelligent and very helpful to one another. Training is amazing and there are high expectations. Benefits are great. Not a lot of turn over...many veterans.

    Cons

    Upper management gets placed in position because of sales numbers and not because of leadership skills...Has been an issue within, but not willing to change it. Pay is average for what you do.

    Advice to Management

    Really need to do something about how we select management...The stronger the leadership the better the performance of sales team and more $$$$ for the company


  4. "A Decent Company That's Gotten A Little Sidetracked"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payroll Specialist in Dallas, TX
    Current Employee - Payroll Specialist in Dallas, TX
    No opinion of CEO

    Pros

    The job is highly detail oriented, but they provide you with the tools to do the job. There is a very good training program and the company is very loyal to it's employees. You do get a lot of feedback on your work and as a general rule everyone wants to see you succeed.

    Cons

    While it seems like there's always an open position, it feels very difficult to move ahead in the company. Promotions are often based on tenure and/or popularity. If there are specific reasons you were passed over they aren't really explained to you. Management in general seems to want to succeed, but they all have very different ideas about how to achieve it. Also, there is a lack of uniformity among the branches. Each is run almost like an individual fiefdom.

    Advice to Management

    Listen to employees and offer promotions and rewards based on performance instead of just tenure, or at the very least make it more obvious that's what you're doing. Try to take more of what works from other branches and incorporate it into all branches. Try to focus more on cross training and specialization. While it's great for everyone to learn about every aspect of the job, it's impossible for one person to be a SME on everything. Specialization allows for highly focused work while cross training can aid in out of the box thinking.


  5. "So much better out there, with better pay!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Payroll Specialist in Dallas, TX
    Former Employee - Senior Payroll Specialist in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great place to get training for later use with a different company.

    Cons

    You are promised so much when you first start, then you get there and it's all down hill. It is very hard, stressful and you are very under appreciated for the work you. A very demanding job with pay that does not compare to the others in the same line of business.High standards, if you like double standards. You are only promoted if you are well liked, not by the work you do. The policies are all to supervisor and manager discrection, so be careful if you are not in the "in crowd". Not open to suggestions from employees, they only act like they care about what you think.

    Advice to Management

    You should listen to what your employees suggest and take action on that, not what you think is the best decsion. We are the ones that keep this company going by our customer service, you are there to manage it, not control it. You should get out on the floor and know what the job is at all times, not sit in your office and look at the numbers all day. There is so much more to Paychex than the numbers, there are real people busting their tale off to do a good job and you still demand more of them. You should be helping to make sure that everyone has the resources that are needed for them, not just look at what they are doing wrong. Take a step back and look, maybe it is not the lower level employees doing wrong, but the upper management.


  6. Helpful (3)

    "HR Online Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Online Advisor in Rochester, NY
    Current Employee - Human Resources Online Advisor in Rochester, NY
    No opinion of CEO

    Pros

    You work very independently.
    Non-exempt so work stays at work

    Cons

    Nepotism runs rampant, you are promoted based on who you know not what you contribute.

    Advice to Management

    Consider improving your human capital, since your business model is based on service, you should really measure their level of job satisfaction as they control the experience for the customer.


  7. "Rewards for tenure not competence"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Rochester, NY
    Current Employee - Manager in Rochester, NY
    No opinion of CEO

    Pros

    Stability of the company and the market we serve is a huge value proposition
    The large client base inwhich to sell our products and services to
    Our Health and Benefits are good - even in light of the recent economic reductions

    Cons

    There is a huge double standard at Paychex - corporate. Tenure always out weights competency or results.. There are good people who have worked at Paychex for 20 years and thats all they know - but in this new ecomony and business climate, new ideas, skills and approaches are required and the tenured people tend to be be part of the problem and not the solution. Management seam to be isolated and not in tune with the issues and gets advice from these tenured people that are not always accurate.

    Advice to Management

    Out with the old and in with the new.... Open up your eyes to the new economy and business climate. Walk the talk, don't just say the all the right things, take action with new ideas and people..


  8. "Beware of highly political environment and unqualified management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Rochester, NY
    Current Employee - Analyst in Rochester, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Typically great benefits but stopped 401K match and froze all merit based raises - they say for 1 year, but very likely indefinitely.

    Cons

    Unfortunately, the work environment is very political, projects have been on hold for years even though they claim to be "quick to act." IT is dragging company to a halt, incompetent managers that have been promoted due to tenure not performance, salary is rather low for the area and job responsibilities, failure to deliver on personal training and development which they sell so hard to you during your interview and first couple of weeks

    Advice to Management

    Follow up on the training and development, pay me more, promote qualified individuals to management positions, get rid of the politics or at least try to frown on it


  9. "brief review"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Human Resources Generalist in New York, NY
    Former Employee - Senior Human Resources Generalist in New York, NY
    No opinion of CEO

    Pros

    good employee benefits, excellent job security

    Cons

    huge disparity between abilities of managers. Some are excellent, others are dreadful.

    Advice to Management

    communicate with "lower level" employees more frequently


  10. Helpful (1)

    "Paychex is the best company to gain business sales training. They want you to win."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Schaumburg, IL
    Current Employee - Sales Consultant in Schaumburg, IL
    Recommends
    Approves of CEO

    Pros

    Pacychex has a great culture. They create a winning attitude and help you maintain it.

    Cons

    Their sales model is similar to others in that you must call on current clients to get referrals that you did not sell to. Cold calling CPA's to establish to generate leads hopefully. In certain territories CPA's welcome payroll reps, other areas they despise them. Weekly reports must show balanced activity of customers and CPA's regardless if you are getting referrals.

    Advice to Management

    None. Paychex is a well oiled machine with a formula that works for the most part.