Paychex Reviews | Glassdoor

Paychex Reviews

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  1. Helpful (3)

    "Can Judge really recognize what's happening in cubicle world?"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Rochester, NY
    Current Employee - Analyst in Rochester, NY
    Approves of CEO

    Pros

    It is a successful company!

    Cons

    Good ole boy network where you have to "grow up" within the company to advance.

    Advice to Management

    Realize that some of your leaders are not quailified...perform 360 reviews and not with "safe" people.


  2. Helpful (2)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support in Rochester, NY
    Current Employee - IT Support in Rochester, NY
    Recommends
    Approves of CEO

    Pros

    Great benefits and amazing stability top the list. It takes time to climb the ladder, but you know you have a job/career to go to each day. That is indeed priceless. That and they are flexible enough to allow us to work 4 10 hour shifts that result in 3 day weekends.

    Cons

    I had to take a hefty pay cut to take this position. This combined with a 2 year commitment before I can move up to a new position within IT are the biggest downfalls. At the end of the day I know I have a job to go to every day, and a career to advance. In my opinion the good well out weighs the bad.

    Advice to Management

    Continue to work towards a partial "work from home" culture to help employees save gas cost.

  3. Helpful (2)

    "Good place to start your career but not a good place to retire."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agency Analyst in Rochester, NY
    Current Employee - Agency Analyst in Rochester, NY
    No opinion of CEO

    Pros

    Flexible, Family Oriented, Opportunity, Well known, Experience

    Cons

    Too many levels of managment, which often leads to lack of communication.

    Advice to Management

    Bridge the gap between departments. We are suppose to work together not against one another.


  4. Helpful (1)

    "Great place to receive training. Be ready for the fast pase and high stress."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Owings Mills, MD
    Former Employee - Customer Service Supervisor in Owings Mills, MD
    Recommends
    No opinion of CEO

    Pros

    A great place to start a career. Paychex has a great training program.

    Cons

    Is fast paste and high stress never enough time to truly support the clients the way you want to.

    Advice to Management

    Invest in your management team. Don't just replace them every 2 years.


  5. Helpful (2)

    "Paychex, a great career starter..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support in Rochester, NY
    Current Employee - IT Support in Rochester, NY
    Approves of CEO

    Pros

    Paychex can be a great place to work. Having a lot of knowledge and skills does not mean you can advance in the company or get paid a lot. It is a great place to start your career and get the skills needed to get a well paid career. Paychex offers tons of training and do pay for school.

    Cons

    Having the knowledge and skillset does not mean easy promotion or salary increase.

    Advice to Management

    They do have a great recognition program and the employees are well recognized, but the employee's worth is not shown in their paycheck.


  6. Helpful (3)

    "great training opps. little vacation, low pay, but nice enough otherwise."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer V in Rochester, NY
    Current Employee - Developer V in Rochester, NY
    Recommends
    No opinion of CEO

    Pros

    Good place to get training. The company is stable and large enough to feel secure that it will be around for awhile - we have never had mass layoffs. At the same time, the company is still small and new enough that opportunities for advancement still exist. One of the most stable companies in Rochester. A lot of females work in IT at Paychex compared to the IT departments in other companies - approximately 50% of IT workforce is female - including approximately 50% of management. If you can get by the lower than average pay, and 2 weeks vaca it is a nice place to work with good opportunity.

    Cons

    2 weeks vacation to start at all levels - non-negotiable. The pay is low compared to other companies in the area. Individual groups within IT all work in silos. Senior IT management isn't technical - hard to push modern technologies into production (still have working COBOL, PowerBuilder and Delphi apps in production!) - however we are getting there with some recent J2EE and .NET development.

    Advice to Management

    retire


  7. Helpful (2)

    "I recommend coming to Paychex."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support Analyst in Rochester, NY
    Current Employee - IT Support Analyst in Rochester, NY
    Approves of CEO

    Pros

    Job-security. I've seen it go both ways. In some cases, you REALLY have to screw up to be let go. I always felt respected by my manager and co-workers. Work/life balance is very good.

    Cons

    Coworker Competence. There is none, really. There are the select few that i enjoy working with who work just as hard as me.. but in reality there is too much to do and no one is getting paid enough to do it, so basically no one wants to do anything!

    Advice to Management

    All levels of management should be exposed to customers. Members of management need to roll up their sleeves and do the work of their employees once in a while. And they should talk to customers.

  8. "Great company and great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Consultant in San Bernardino, CA
    Current Employee - Senior Sales Consultant in San Bernardino, CA
    Recommends
    Approves of CEO

    Pros

    The company is based on good old fashioned principles. No worries about our financials -- the company has no debt.

    Cons

    Payroll gets boring after awhile

    Advice to Management

    Spend more money on technology and marketing.


  9. Helpful (6)

    "Great place to get your start, but may not be the best place to stay."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Payroll Specialist in Renton, WA
    Current Employee - Senior Payroll Specialist in Renton, WA
    No opinion of CEO

    Pros

    Paychex hires great people who are great to work with. Medical is still 100%, not a 90/10 or 80/20 plan. Good training programs for most positions. Decent amount of vacation/sick/float days usable in year one.

    Cons

    No cost of living adjustments. Very low merit raises. Revolving door due to the fact that people can't afford to work at Paychex and live in the Seattle area. Always short staffed and over loaded. People are promoted, but end up doing both their old and new positions work because new people can't be kept on long enough to take the workload from the old position. Those that don't leave because of money leave because of stress and no appreciation.

    Advice to Management

    Salaries are losing employees. People can't afford to live in Western Washington and work for this company. Washington cost of living increases about 5% per year and a really good merit raise is 3%, and there are no specific cost of living increases. That leaves employees negative on cost of living, with no merit raise to speak of. Every year an employee works for Paychex, they lose money. So, people take a year or two of experience and all of their Paychex training and find jobs that pay 1.5+ times their Paychex earnings with half of the responsibility and stress. This leaves those still at the office stressed and overloaded with little hope for relief other than a desire to not be the last seasoned person still there. Corporate needs to take a hard look at the west coast branches and assess the reasons for the revolving-doors. The stress and workload are too high, and the pay is too low to keep talented, seasoned people who will serve clients properly.


  10. "It's tough... but it's good training in sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Sales Support in Rochester, NY
    Current Employee - National Sales Support in Rochester, NY
    No opinion of CEO

    Pros

    Employee Growth and Benefits.
    Training in sales and customer service.
    Gain proper social skills and develop friendships with your co-workers.
    Makes the sales environment competitive and fun.
    If you meet your sales expectations you can make Conference, which is a trip to Maui or Atlantis.

    Cons

    Long hours, a lot of rejection, impossible quotas.
    Low hourly pay.
    Will do what it takes to steal a sale from you.
    An inability to call the western regions of the United States after the time of 1 PM. It makes it very difficult to generate leads to the Sales Reps in that time zone.

    Advice to Management

    Keep it fun.