Paychex Reviews in United States | Glassdoor

Paychex US Reviews

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29 Employee Reviews

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  1. "Paychex offers a solid product, a stable work place, and great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Baltimore, MD
    Current Employee - Sales Representative in Baltimore, MD
    Recommends
    Approves of CEO

    Pros

    Great product, easy to sell, short sales cycle, fantastic support, great training, good hiring priciples you'll more than likely love the people you work with, there is accountability in the way we do payroll so if my client has an issue I know who to got to and so do they

    Cons

    It's stressfull, as is any job, but the quick sales cycle and payroll deadlines can get to you. The worst part about most sales jobs including this one is having to realy on your prospect to get you the information you need.

    Advice to Management

    Come up with some new fresh things to train us on.


  2. "I continue to be impressed with this company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Approves of CEO

    Pros

    Company excels in training and emphasizing work-life balance. Despite it being a very large company, it has the feel of family on a local level. Despite an emphasis on 'numbers', productivty and client satisfaction, management will continue to seek partnership with employees to extract positive results.
    Company will always ere on the side of conservative - with technology as well as the conveyance or transfer of information. It is almost ridiculous how cautious they are when it comes ot security. Not convenient for employees, but reassuring for clients.

    Cons

    Company notoriously under pays. Competition among members of middle management is unrealistic. Client loads can be too large to give the level of service desired. The right hand does not always know what the left hand is doing which creates frustration.

    Advice to Management

    Please, please, please cross-train. When departments communicate, they only have sight of their small piece of the pie. There needs to be some inter-departmental diversity training. It is essential that experts in a particular area know how the entire product works - full circle.

  3. "Paychex offers good opportunities for certain career and job paths, but most advancement is found in Rochester, NY."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in Dallas, TX
    Current Employee - Systems Administrator in Dallas, TX
    Doesn't Recommend
    Approves of CEO

    Pros

    Good benefits, excelling training and job-related educational material for certain career and job paths

    Cons

    Salaries are low compared to similar jobs in other companies and fields. Lots of bureaucratic red tape. Low and mid-level leadership at a branch level leaves a lot to be desired. Work environment aspects are stuck in the 1950s, although some progress has been made to update things to the 1990s.

    Advice to Management

    Senior management should make an attempt to streamline various processes so that there is less red tape to navigate through to complete routine tasks.


  4. "Working for a company ranked by Fortune as a "Best Places to Work"."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY
    Recommends
    Approves of CEO

    Pros

    There is a high level of respect and appreciation shared by my boss, co-workers and throughout the company. This being said, I understand why we have been ranked as one Fortune's "Best Places to Work". Having worked previously for a former Fortune 500 company, Paychex really stands out in all that is offered to their employees, especially as companies are cutting back. Some examples: importance of work/family balance, pro-active health and wellness opportunities, recognition celebrations, electronic employee newsletter, development planning opportunities, senior managements positive communication at conferences, annual meetings and during year-end. Combined, this helps promote a positive work atmosphere.

    Cons

    Limited health care benefits offered, prescription coverage is an additional cost. Uncertain of growth in terms of the payscale for my position. The amount of information available to employees is somewhat astounding, it can be difficult to navigate through.

    Advice to Management

    The fact that there has been little to no change in the senior management team at Paychex is an example to your shareholders and employees that you believe and are investing in this company for the long haul. Thus motivating employees to invest their careers here at Paychex as well.

    When respect and appreciation are given, it is always received in return.


  5. Helpful (1)

    "Nuetral"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Generalist in San Francisco, CA
    Current Employee - Human Resources Generalist in San Francisco, CA
    No opinion of CEO

    Pros

    The people, very cohesive environment. The flexibility of the job is great and the benefits they offer are great. You can definetely stay at the company for more than 20 years, alot of others do. They offer great training and invest alot in the knowledge of their employees.

    Cons

    Compensation, the company is very cheap even though they earn huge profits. The compensation is not even close to any salary surveys for the position especially being located in the bay area, definetely nt even fair. The management does not listen nor care about employees, its all about profits and budgeting. They do not reward tyheir employees who work hard so eventually most lose the motivation to do good work.

    Advice to Management

    Listen to your employees


  6. "Paychex is a fantastic place to work, learn, grow, and retire."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MMS Sales Representative in Tucson, AZ
    Current Employee - MMS Sales Representative in Tucson, AZ
    Recommends
    Approves of CEO

    Pros

    The best reasons to work at Paychex are the opportunity for advancement and the job stability. Paychex has never had lay offs, and unless you are an idiot, you cannot get fired. It's a great company that does very well, you know they won't be closing their doors anytime soon. People sometimes take Paychex for granted, and then things like this happen to the economy to make you appreciate your current employer. I have been there 10 years now, I went from making $24K to $100K+. I know many people that started as a receptionist or a temp and is now a branch manager or zone manager. Great place to start out of college.

    Cons

    Some of the downsides are the way promotions are handled. It's all politics, as I'm sure every office is. They need to pay their operations people more though.

    Advice to Management

    Put more money into technology and pay the account specialist more in Major Market Services.


  7. Helpful (4)

    "Lots of opportunities for advancement, but not enough focus on employee satisfaction in current job."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - 401(K) Specialist in Rochester, NY
    Current Employee - 401(K) Specialist in Rochester, NY
    Recommends
    Approves of CEO

    Pros

    Opportunities for advancement within the company is there; there are plenty of open internal positions at most time of the year. The benefits package is quite generous.

    Cons

    Paychex takes the corporate atmosphere to another level, it is very strict in its rules and there is minimal bending of rules. Job advancement can be difficult at times due to very present office politics. The focus is often on inter-personal relationships as supposed to job expertise and merit in general.

    Employee recognition consistently relies on kindergarten and school-level activities: free food, candy, toys...

    Advice to Management

    Listen more to employees and include them in decisions that affect their jobs on a day-to-day basis.

  8. Helpful (1)

    "Not as much of a meritocracy as some might want, and inflexible policies can be frustrating."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY
    Recommends
    Approves of CEO

    Pros

    Paychex is a very stable place to work and they have a great product sold and supported by people who really care about what they are doing. Salary could always be higher, but one needs to consider the local job market and general economy as well; given this salaries seem fair.

    Cons

    Vacation time policy is poor and quite inflexible.
    There is no consideration for flex/comp time unless excessive hours worked.
    Flexible work arrangements difficult except for those "grandfathered" in.
    Anyone working less that 50 hours/wk considered a slacker by those that do.
    Lots of rules are followed for the sole reason that "it's policy".
    Many are satisfied with the "status quo" and are not interested in improvement.

    Advice to Management

    Encourage middle managers to delegate responsibility and to not be involved in every decision. Often "I don't know, I'll get back to you on that" is an acceptable answer.


  9. "Good, but needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Austin, TX
    Former Employee - Analyst in Austin, TX
    No opinion of CEO

    Pros

    Good benefits, hours, nice coworkers

    Cons

    management weak, high turnover, parking

    Advice to Management

    find out what is expected from your employees


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