Paychex Reviews | Glassdoor

Paychex Reviews

Updated September 20, 2017
1,616 reviews

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1,616 Employee Reviews

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  1. Helpful (3)

    "Payroll Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Paychex full-time (More than 5 years)

    Pros

    Good PTO plan. Good training.

    Cons

    Does not have emphasis on employees or clients.

    Advice to Management

    You need to remember your employees and make a better work environment for them.


  2. Helpful (2)

    "Senior Payroll Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Payroll Specialist
    Former Employee - Senior Payroll Specialist
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Paychex full-time (More than a year)

    Pros

    Great benefits, wonderful office culture, very thorough training, lots of resources for support if you have questions, team-oriented mentality

    Cons

    The starting pay is very low for what is expected of payroll specialists. There are nowhere near enough people to cover the amount of work, and they continue to dump more and more on their employees while refusing to allow overtime, so it is easy to get behind, which upsets the clients. Most of your day becomes taking calls for angry clients who can't get in touch with their dedicated specialist, which means your clients are then yelling at another specialist, and so on. When I started, it was a very client-centric environment and was about building relationships with your portfolio of clients and taking care of them. Now it is a glorified call center, but it is worse because it is like working in a call center and managing 300+ clients at the same time. I went home exhausted and upset every day. My supervisors did all they could to improve work conditions, but there was only so much they could do.

    Advice to Management

    If you are going to pride yourself on meeting client needs, you need to allow your specialists to be available to respond to them. When I left, the number of unhappy clients far outnumbered the happy ones. The new status quo is only hurting your employees and your clients. Be willing to either pay your employees to work overtime, or hire the number of people required to be successful partners with clients. If you want a call center, create one that is separate from the dedicated specialists. It is too difficult to keep up with emails while providing phone support to everyone else's clients.

  3. "Payroll Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Paychex full-time

    Pros

    Good HR experience, learn a lot about payroll, and get a lot of PTO and floating holidays

    Cons

    Heavy work load, queue call environment


  4. Helpful (1)

    "Virtual Sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Paychex full-time (More than 5 years)

    Pros

    none none at all. like zero pros

    Cons

    commission keeps changing negatively for sales


  5. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Paychex part-time

    Pros

    Learned the ins and outs of outside sales. Attended meetings with sales reps

    Cons

    Not enough work to keep me busy


  6. Helpful (4)

    "Changing, and not for the better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Paychex full-time (More than a year)

    Pros

    Flexible schedule. Not much more.

    Cons

    If you want to be micro managed, work here . This job started off great, but management has continually gotten worse and worse. Turn over is through the roof, and CPA's/Banks that we work with notice. We can't compete anymore because our product isnt as good as other companies, and our prices are through the roof.

    Advice to Management

    Trust your employees and stop micromanaging. It's the reason everyone quits.


  7. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Omaha, NE
    Former Employee - Sales Representative in Omaha, NE
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Paychex full-time (More than 5 years)

    Pros

    I got good training as far as being in the corporate world! It is a great resume booster, I got great sales training, and I loved all my co-workers, they were great to work with on a daily basis!

    Cons

    The upper management is very unorganized, no structure, and only cares about numbers, but they do not give you the time to sell because they micro manage so much and expect you to keep up with to many referral sources.

    Advice to Management

    Stop micro managing so much and let the sales people just sell!

  8. Helpful (1)

    "401k Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Paychex full-time (More than 3 years)

    Pros

    Decent benefits with health and 401k. I've developed some great friends by working here. Average work/life balance. Good product to sell.

    Cons

    PLEASE stop taking us out of the field for meaningless meetings just so I can hear the Sr. leader talk about how great he is and his "Iron Man" fund raiser. Best part of meeting was when leaders were not talking. Culture of company is getting worse by the day. Turnover, back stabbing, cheating for deals is rampant.

    Advice to Management

    Clean out management. Put a strong leader in place who doesn't just micro manage numbers, but actually helps you be successful..


  9. Helpful (4)

    "Lots of values that they don't live up to."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Supervisor
    Current Employee - Client Service Supervisor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Paychex full-time (More than a year)

    Pros

    Benefits & Working hours of operation. That's it!

    Cons

    A company that does not live up to their values. Office environment with a hold ton of politics that does not allow for a lot of growth. Low pay for the mental and fiscally challenging of work load. If you are not with the in crowed "like high school" the chances of your success are very low.

    Advice to Management

    PAY MORE. Regional Service Center management needs to learn some respect goes a long way. More on hand training that reading a tone of books that give no real job experience.


  10. "HRIS CLIENT SERVICE ADVISOR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Paychex full-time

    Pros

    Good work experience and friendly management.

    Cons

    Dealing with angry clients was tedious.


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