Paychex Reviews | Glassdoor

Paychex Reviews

Updated June 24, 2017
1,553 reviews

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Full-time Part-time

1,553 Employee Reviews

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Pros
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More Pros and Cons

  1. "Payroll Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Specialist in High Point, NC
    Former Employee - Payroll Specialist in High Point, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Paychex full-time (Less than a year)

    Pros

    They are always doing things for their employees.

    Cons

    Work overload, very hard to become a senior payroll specialist


  2. "Lehigh Valley Office Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Allentown, PA
    Current Employee - Supervisor in Allentown, PA
    Approves of CEO

    I have been working at Paychex full-time (More than 8 years)

    Pros

    Benefits, Career Growth, Management, Snacks

    Cons

    No cons at this time

  3. "Growth opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dedicated Service Center Supervisor in Allentown, PA
    Current Employee - Dedicated Service Center Supervisor in Allentown, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than a year)

    Pros

    Great growth possibility, great earning potential, and great environment.

    Cons

    Starting pay is low, but you can increase your hourly rate of pay quickly.

    Advice to Management

    N/A


  4. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Middletown, OH
    Current Employee - Manager in Middletown, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than 10 years)

    Pros

    The training that Paychex offers is outstanding and the opportunities for advancement has never been more promising. This is a fast paced and stressful environment that is also extremely rewarding. I started with the company in an entry level position and have been giving the opportunity to advance to management. The benefit package is great and the work environment is clean and profession.

    Cons

    As previously mentioned the stress levels can be high, but they are calendar driven and therefore can be planned for in advance.


  5. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Philadelphia, PA
    Current Employee - Sales in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than 5 years)

    Pros

    Brand recognition is amazing--EVERY small business owner knows this company. There is a high level of professionalism in the office, and great rewards for performance. Protected territories and referral sources, and everything that I was promised in the interview process was delivered. Paychex prefers to promote from within, and there are several career tracks if you are interested.

    Cons

    Stress level can be high, especially if you are not performing. Company is beginning to get control over the turnover in the Salesforce, which used to be much higher.

    Advice to Management

    Continue to address reasons that employees leave. We have lost good employees to competitors!


  6. Helpful (1)

    "Disjointed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Supervisor in Nashville, TN
    Current Employee - Tech Support Supervisor in Nashville, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than 5 years)

    Pros

    Good working relationship within the team. Employees are fairly tenured and have a large amount of knowledge. Decent benefits including health insurance.

    Cons

    Each business team is siloed. They only look out for themselves and are not willing to partner with people outside their business unit.

    Advice to Management

    Break down the barriers between teams.


  7. "Paychex rewards their top producers. It's great when you are on top."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Representative in Kent, WA
    Current Employee - Territory Sales Representative in Kent, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than 3 years)

    Pros

    Great work-life balance. Strong brand trust with referral channels.

    Cons

    Like any company, when there is turnover in the service department, customer satisfaction can go down until those new specialists are more seasoned.

  8. Helpful (1)

    "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Saint Petersburg, FL
    Current Employee - Manager in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (Less than a year)

    Pros

    The culture is great and there are a lot of long term employees, which speaks volumes about the company.

    Cons

    The hiring process is long (1-2 months) and for outsiders it can be hard to get in the door.

    Paychex Response

    Apr 5, 2017 – Community Manager

    Thank you for taking the time to write this review. Our talent acquisition team would love to hear any ideas you have on improving the hiring process. You can send your thoughts to Jody Stolt ... More


  9. Helpful (1)

    "Payroll Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Payroll Specialist in Denver, CO
    Current Employee - Payroll Specialist in Denver, CO
    Doesn't Recommend
    Negative Outlook

    Pros

    Payroll knowledge. Food. Not much else.

    Cons

    Non competitive salary. Long hours due to high turnover. Poor work/life balance

    Advice to Management

    Hire more people


  10. Helpful (1)

    "Overworked, understaffed and underpaid!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Specialist in Albuquerque, NM
    Former Employee - Payroll Specialist in Albuquerque, NM
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Paychex full-time (Less than a year)

    Pros

    Some of the people that worked there were great. The rest of my experience was horrid.

    Cons

    I was lied to about pay, training is horrible, everyone is overworked, understaffed. Management does not try to make things better. They will lie to you and leave out details!

    Advice to Management

    Listen to your employees, and you might have employees who want to stay.

    Paychex Response

    May 9, 2017 – Community Manager

    Thank you for taking the time to provide a review. We are very sorry to hear that you did not enjoy your time at Paychex and would really like to look into the concerns you mentioned. We never want ... More


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