Paycom Reviews | Glassdoor

Paycom Reviews

Updated July 19, 2017
74 reviews

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Paycom President Chad Richison
Chad Richison
52 Ratings

74 Employee Reviews

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Pros
  • They always bring catered lunches from good restaurants for lunch that cost only (in 36 reviews)

  • She would always push me and notice the hard work that I put into this position (in 28 reviews)

Cons
  • Work-life balance is a struggle (in 49 reviews)

  • However they reward you for the hard work ethic (in 27 reviews)

More Pros and Cons

  1. Helpful (18)

    "GOING DOWNHILL...AND FAST IN PSD!!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PSD Specialist in Oklahoma City, OK
    Current Employee - PSD Specialist in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Paycom full-time (More than a year)

    Pros

    $4 meals, $1 benefits for employee.

    Cons

    PSD is the slave shop for Paycom. If you dont want to be a specialist any longer they will REFUSE to move you to another department and force you to quit. They have added tons of responsibility on to the specialists making it almost impossible to get anything down. I worry about my job every other day because now all they do is threaten to write people up day in and day out if we dont get things done but they dont realize we dont have the time. They are not replacing TSS's which makes it that much harder for teams with only one TSS to get caught up because they are too busy taking care of their payrolls. TL's have to listen to our calls every week and if they dont find a call that we did bad on, they are told to keep looking for a call thats bd so they can tell us horrible we are doing, because doing your job correctly and having a good call apparently is a crime with Paycom. Its kind of funny that a company who refuses to let you rate yourself a 4 or a 5 on the review because they say you cant be perfect or almost perfect will turn around in the same breath and say we need to be perfect or we will get written up. This is the worst I have ever seen in the department and I expect turnover to be HIGH at year end. They throw these parties and events like carnivals, meet and greets, take a picture with the camel day however the ones who do most of the work and provide the long term service like the specialists never get to participate because we arent allowed to be on DND and we have to stay on the phones. Theytake our TLs away from us multiple days a week for hours at a time and we have no one to rely on for help. I dont get why a TL would be able to take a 2 hour lunch multiple times a week when there is a whole team they are supposed to be supporting. Paycom is known for making adjustments that fit every other departments needs and then just throw everything on the specialist. the workload is no longer worth the pay. A senior specialist carrying over 2.7 mill in revenue should not be making less than $30/hr period. The only time you will move out of PSD to another department is if you suck really bad, your husband works there or if your mentor is a higher up manager that can make things happen. Other than that you are pretty much stuck. Oh, and good luck spending time with your family because you will live there unless you want to get written up or fired for forgetting stuff.

    Advice to Management

    Start listening to your specialists. It seems that no one cares how we feel, what we say but we are the ones on the main line every single day getting yelled at, cussed at and breaking bad news to customers when you cant live up to your promises. Stop implementing changes without proper testing. You have a million things broken but will keep pushing out new things. The training department needs an overhaul and yo really need to think about offering legimitate continuing learning courses. Sending us a quiz at 4pm that you require us to complete by 5 with 2 random questions that we will obviously not retain is not on the job training.

    Paycom Response

    Jul 21, 2017 – Representative

    We challenge our employees, and with those challenges come career opportunities. We do want to take a moment to clarify a few things you mentioned. First, our compensation structure is highly... More


  2. Helpful (8)

    "This is not a career, it's a cult."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PSD Specialist III in Oklahoma City, OK
    Current Employee - PSD Specialist III in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Paycom full-time (More than a year)

    Pros

    You do get a neat T-shirt

    Cons

    You are going to be marginalized as soon as you're out of the training program. You'll be placed on a team and the team leader will immediately tell you that you need to ask someone else if you have any questions. For two years I have walked in every day loving the work I do but despising my team leader. Paycom talks a lot about the "Paycom culture" this is not a corporate culture, this is a shame based leadership structure and it's not working. if you're different in any way, they will begin the process of weeding you out.

    I'm female so I'm able to hide amongst the other women here but the guys tend to take most of the hits. There is a severe lack of male leadership which is honestly the only reason I'm still here. That said, I can never progress or move up the ladder because I'm not in the cool girl club so I just count the days until Friday.

    The work is actually decent, until they fire ten to twelve people and you get those peoples work thrown at you.

    Lastly, Paycom is a Payroll company that is desperately trying to expand into Human Resources but is more focused on getting new clients than retaining current ones. Since they fire and force people to quit so frequently, many of your custmers have been through 7-10 other people before you. Thus, the customers do not believe you when you give them solutions

    Advice to Management

    Please reveiw how team leaders are promoted. I've had two team leaders who simply do not do anything besides look for failure in my work yet do not know themselves how to do the work correctly

    Paycom Response

    Jul 27, 2017 – Paycom Representative

    Your comments regarding gender bias and popularity are very concerning and we would like to learn more. We encourage you to reach out to your department’s HR business partner and/or utilize our... More

  3. Helpful (7)

    "Literally the worst experience of my life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Paycom full-time

    Pros

    They hook you up with an apartment and car for training

    Cons

    CULT LIKE, throw you right in after "Training" Depending on your manager, you wont feel like you are actually cared about.

    Advice to Management

    Well for one- don't bully the people on your team. You are there to teach them and mentor them. I felt completely excluded most of the time, my manager made me cry on multiple occasions. ( I wasn't just being dramatic or too emotional) I was told to do one thing, but was bashed for it. I felt every day I was being set up for failure so my manager could weed me out. My manager ignored me most of the time and was flat out RUDE. Senior management is fine, the trainer Shelly is amazing. That's about it, this place is a cult and very bizarre.

    Paycom Response

    Jul 14, 2017 – Paycom Representative

    It’s unfortunate you did not find value in your experience. We make a significant investment to recruit, train and retain our employees. Our success is tied to the success of our employees, so we... More


  4. Helpful (6)

    "Executive Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Sales Representative
    Former Employee - Executive Sales Representative
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Paycom full-time (More than 3 years)

    Pros

    Compensation and benefits offered. There are no other pros. Difficult to meet the 20 word minimum for this review. Terrible.

    Cons

    You'll reach a point where you will realize the money you make there does not outweigh the emotional strain this job puts on you, your friends and your family.

    Outside sales representatives should be given flexibility to dictate their own schedules - not micromanaged.

    Leadership is verbally abusive and not supportive. This company will legitimately brainwash you. So thankful I was strong enough to get out.

    Advice to Management

    Just change ASAP

    Paycom Response

    Jul 6, 2017 – Paycom Representative

    It’s unfortunate you did not appreciate your time at Paycom. With hard work comes great rewards. During your time with us, we hope you took the opportunity to address your experience and concerns... More


  5. Helpful (6)

    "Bitter/sweet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PSD in Oklahoma City, OK
    Current Employee - PSD in Oklahoma City, OK
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Paycom full-time (More than 5 years)

    Pros

    Gym,Year end party,customer service week, a stable job, insurance. The leadership program is great. You have some negative people, complainers and people who are in the program that want to move up the ladder quick. Observe those employees whos not taking it seriously. Look at the person as a whole. See what kind of person they are and how they handle life.

    Cons

    Horrible vacation policy, over worked underpaid, turn over rate is high. Yes the company is growing, but I've seen quite of employees. Quit, get fired or demoted. Lack of diversity. Paycom only hires certain type of employees right out of college, No transferring to a new position in certain departments. A lot of leaders don't need to leaders. They need to be closely examined. No career paths for certain departments. Unequal work load with certain teams. You get the same pay with more work depending on what team you are on. The women and their short dresses and skirts are ridiculous, office drama. Low pay. Please work on the lunch menu. It was better when we had Savannah . Office drama and departments don't work too well with others.

    Advice to Management

    Be genuine


  6. Helpful (9)

    "Things you NEED to know before you take this job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good base salary, they will hire you with little to no experience, potential to earn good commission-- if you make it through training without being fired.

    Cons

    -NO work life balance and constant micromanaging. Only 5 vacation days for the whole year!!
    -They provide you with no laptop or internet but expect you to demo their product with clients and stay organized. They will try to talk you into buying a $1500 iPad Pro however. One girl actually said to buy several...
    -Technology in the office is incredibly outdated- desktop computers running on windows 2000 and a printers that never work so you have to pay for printing. Very disappointing for a company that prides itself on innovative and modern tech.

    Advice to Management

    Provide employees with tools to be successful and don't micromanage, we are adults!!

    Paycom Response

    Jul 6, 2017 – Paycom Representative

    Unfortunately, since you didn’t disclose a location we were unable to verify your claims regarding technology in the sales office. We can verify that our IT department is readily available to address... More


  7. Helpful (9)

    "Great Opportunities. Not worth the bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oklahoma City, OK
    Former Employee - Anonymous Employee in Oklahoma City, OK
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Paycom full-time (More than a year)

    Pros

    Great pay and benefits. Lot's of financial investment in their employees.

    Cons

    In my experience, management was unrealistic and unfair. There were times I worked 60 hours a week, because my manager was bad at managing our projects.

    Advice to Management

    Let your employees do their jobs. You don't need to micromanage every little thing.

    Paycom Response

    May 25, 2017 – Paycom Representative

    Our investment in our employees goes beyond financial rewards. We are also committed to developing them professionally and have invested in a variety of training programs for both established and... More

  8. Helpful (16)

    "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Portland, OR
    Former Employee - Sales Representative in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Paycom full-time (Less than a year)

    Pros

    Decent base salary. Co-workers.

    Cons

    You won't have a life. Period. They will expect you to eat, drink, and speak Paycom 24/7 (drink the Paycom koolaid). If you have friends, a family, hobbies, or general activities outside of work, this is NOT the job for you. This is an extremely corporate job where "Paycom standards" have to be met on a weekly basis or you'll get written up/fired. Micromanagement is so unbelievable you'll think you're in preschool again. If you're a seasoned professional with sales experience, your head will spin in disbelief and amazement. Don't be fooled by the awesome "culture" they promote. Expect to be working 70-80 hour work weeks with 5 days off TOTAL a year (I'm serious). There is no cushion for "off days" and you'll expect to be in constant contact with your Manager e.g. "send me a picture of where you are?" There is absolutely ZERO trust in your abilities and are constantly under the microscope. Local management is so fake and superficial it's unreal. Look elsewhere unless you're desperate...

    Advice to Management

    I know Paycom likes to hire new college grads because they have no prior work experience and can brainwash them into thinking this amount of work/life style is normal, but c'mon. We all have lives outside of work. Sales professionals need to recharge and be fresh to be impactful to their clients unless you're a robot.

    Paycom Response

    May 11, 2017 – Paycom Representative

    Sales representative roles are fast-paced and require cooperation with management. We clearly outline expectations, the effort required and what it takes to be successful during the interviewing... More


  9. Helpful (4)

    "Terrible Management!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Paycom full-time

    Pros

    There is literally no pro's for this company.

    Cons

    Management gets moved around to departments they have zero business being in.
    Leadership is a joke.

    Paycom Response

    Jun 9, 2017 – Paycom Representative

    We’re sorry to hear that as a current employee you are unhappy at Paycom. We encourage you to use the anonymous employee hotline to share any specifics that are of a concern to you. Receiving... More


  10. Helpful (23)

    "Not a chance I would ever reveal that information unless I wanted to look for another job immediately."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oklahoma City, OK
    Current Employee - Anonymous Employee in Oklahoma City, OK
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Paycom full-time (More than 3 years)

    Pros

    Cheap insurance, nice gym. Some Directors. If you are C-suite bonuses are terrific! Wish I could truthfully write 20 words or more.

    Cons

    Horrible Team Leaders and supervisors but what can you expect from people who's only other employment was at minimum wage jobs or fresh out of college. Don't get me wrong I am all for boosting employment rates but do you really think anyone with any corporate, life or management experience would respect those choices. I will acknowledge there is probably some great potential at Paycom but currently there is so much discord, constant chaos and zero transparency. Seriously most days I am not sure who supervises me. The only constant is change, which can be good but in this case your change is a downward spiral. Paycom has gone from a decent place to work to a breeding ground for acceptable bad behavior. Great workers are looking, mediocre workers will stay because they think they have no other choice and the Managers will continue to strut around like they are something special and are untouchable. Well we've all witnessed this can only last for a while until you too become disposable. Can you say demotion, termination? You have turned what could have been truly one of the premier companies in the industry to a building full of mistrust, micromanaging minions. I am not a disgruntled employee but a truthful, honest, hardworking employee who still has some hope, ethics and integrity left.

    Advice to Management

    Clean house. Start to build a better, stronger and ethical company. Your reward will be loyalty, support and a company you and your employees can be proud of. Start by knocking the chip off some of the managers shoulders, it really doesn't promote respect. Rise to the challenge and do the right thing. HR please don't send a canned response because unfortunately your department and hotline are the last place anyone would turn to. I get that you want cheap labor and are concerned about the bottom line, not to mention the excess funds help line your pockets very nicely but that sometimes comes at an even higher price. Do you want Cadillacs or Kia's? Right now you've got some serious car trouble.

    Paycom Response

    Apr 18, 2017 – Paycom Representative

    Your candid feedback has been received and sent to members of our senior management team. You mentioned your reluctance to use the anonymous hotline and we wish we had the opportunity to learn why... More


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