Payless ShoeSource 1,326 Reviews | Glassdoor

Payless ShoeSource Reviews

Updated March 26, 2017
1,326 reviews

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Full-time Part-time

1,326 Employee Reviews

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Pros
  • The discount is alright; it's hard to expect/want a bigger discount on shoes that are already pretty cheap (in 40 reviews)

  • Very flexible schedule gives you the hours you need while in school (in 81 reviews)

Cons
  • Poor compensation minimum wage is what they usually pay (in 67 reviews)

  • Upper management has zero grasp on what is happening in the stores (in 67 reviews)

More Pros and Cons

  1. "Family"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, MN
    Former Employee - Anonymous Employee in Rochester, MN

    I worked at Payless ShoeSource full-time (More than 5 years)

    Pros

    Family atmosphere, awesome people to work work, all the hours you want, great bonuses and discounts

    Cons

    Can't tackle people when they shoplift


  2. "Payless is a good place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Payless ShoeSource full-time

    Pros

    People, learning culture, culture, development

    Cons

    Company is going through restructuring.


  3. "OK place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I worked at Payless ShoeSource full-time

    Pros

    Lots of opportunity to learn new things if you are motivated to do so.

    Cons

    Poor moral; layoffs in 2014 and again in 2017 so not very stable.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Very stressful job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Payless ShoeSource full-time (More than a year)

    Pros

    Co-workers, most of the customers

    Cons

    Not enough time to do all the "tasks" and take care of the customer. Corporate expects us to be able to do the work of 4 people with only 2. The raises are a joke and they are only once a year. If you don't meet the numbers corporate sets for you, the manager can cut your hours. You cm go from fell time to part time because of your numbers. The SMILES numbers will be green one min then red the next. The conversation numbers don't take into consideration the people that walk back out of the store to get their money they left in the car. The company wants you to sell two pair of shoes plus socks, handbag, or an accessory to EVERY customer. They also expect you to sell shoe care to a certain % of the customers. Many customers are in a fixed budget and can only buy one pair of shoes. You are expected to give amazing customer service and do two days worth of tasks in one shift.

    Advice to Management

    Get rid of conversions, UPTs and DPTs. Let the sales associates focus on selling and providing great customer service. Make sure all stores have access to all styles the company offers.


  6. "Payless Shoesource"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Payless ShoeSource full-time

    Pros

    Slow-paced, easy, straightforward, weekly pay

    Cons

    Retail, customers, physical labor, kids


  7. Helpful (1)

    "Tough Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Topeka, KS
    Former Employee - Business Analyst in Topeka, KS
    Doesn't Recommend
    Negative Outlook

    I worked at Payless ShoeSource full-time (More than 10 years)

    Pros

    Good salary. Good work-life balance.

    Cons

    Poor sales, struggling company within a struggling industry. No bonus, employee matching on 401k, low moral

    Advice to Management

    Crush Easter this year


  8. "Payless"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Multi Store Manager
    Current Employee - Multi Store Manager
    Negative Outlook

    I have been working at Payless ShoeSource full-time (More than 3 years)

    Pros

    Good benefits. Good work life balance. Great discount.

    Cons

    Not enough payroll hours. Insurance premiums keep going up. Very few raises.

    Advice to Management

    Invest in your teams. Stop cutting payroll. Narrow your selections with broader size runs.


  9. "I've worked part time for over three years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Payless ShoeSource part-time (More than 3 years)

    Pros

    Most stores close by 8PM, shorter hours on Sundays, enjoy most of my coworkers

    Cons

    Training for associates is antiquated and not usually completed, not enough time given to associates to complete task

    Advice to Management

    Management needs to talk to associates about what is actually happening at store level instead of using numbers system; no incentive to move up in company


  10. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Topeka, KS
    Current Employee - Account Manager in Topeka, KS
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Payless ShoeSource full-time (More than 8 years)

    Pros

    Flexible, the people, easy commute

    Cons

    not growing, needs updated, in topeka


  11. "Distribution Planner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Payless ShoeSource full-time (More than 3 years)

    Pros

    Great people to work with. Flexible. Just bought new ERP system that should really help business

    Cons

    State of the business is not good and layoffs just occured.

    Advice to Management

    Continue to invest in new systems and technology and get our ecom on track to succeed.



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